SoftwareONE Deutschland GmbH and panagenda have been in an active technology partnership for many years, characterized by team spirit, reliability, competence, trust, mutual respect, and especially respect towards their customers. For SoftwareONE Deutschland GmbH, panagenda’s OfficeExpert, a Digital Experience Monitoring solution for Microsoft 365 – with special focus on Microsoft Teams – is a powerful complement to their Digital Workplace Unified Communications service, enabling organizations to significantly increase operational efficiency and end-user experience, and improve their Unified Communications offering.

The bridge between panagenda’s OfficeExpert and SoftwareONE’s already established UCNext service will enable organizations to substantially increase the power and reliability of Microsoft 365 and Microsoft Teams in particular. With the sets of goals in common, both will strive to work towards valuable ideas and provide innovative solutions for customers through improved digital collaboration offerings.

What to Look Forward to in This Partnership?

“Using panagenda OfficeExpert, which collects detailed telemetry data from each end-user and combines it with Microsoft Call Records data, our global UC team provides a truly data-driven experience for the optimization of Microsoft Teams. It leaves no blind spots in troubleshooting, increases 1st level resolution, and reduces mean time to repair (MTTR) by 40-60%. This results in a significant reduction in operational costs, end-user downtime, and lost productivity. SoftwareONE’s already established UCNext service and panagenda OfficeExpert complement each other perfectly. The service bundle is already available in Europe and will soon be launched in the US market as well.”

Jochen Wilde, Business Owner Unified Communications DACH, SoftwareONE

“We are extremely excited to partner up with SoftwareONE. The dedicated team of Unified Communications (UC) experts, with their deep understanding of the global market, can truly deliver on the promise of data-driven optimization. It is our hope this partnership will yield many joint projects and long-term customer relationships. SoftwareONE’s modern communications and collaboration business, which specializes in providing complete managed UC services with a strong focus on Microsoft 365 digital experience monitoring and UC optimization, combines its consulting and UC services with panagenda’s OfficeExpert solution.”

Florian Vogler, CEO of panagenda

Today’s challenges, posed by different forms of work and technological demands, call for new ways of thinking in order to meet the requirements. No matter how different the effects of digitalization on companies are, their needs are just as unique. Within the framework of this cooperation, companies benefit from forward-looking concepts, solutions for people by people — supported by groundbreaking technology.

We are thrilled about working together with a team of over 8,900 employees focused on solving demanding business challenges with intelligence, helping partners and clients to engage their workforce and accelerate cloud maturity. There are no limits to what we can achieve together!

About SoftwareONE

Headquartered in Switzerland, SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions. With an IP and technology-driven service portfolio, SoftwareONE enables enterprises to holistically develop and execute their commercial, technology, and digital transformation strategies. This is achieved by modernizing applications and migrating mission-critical workloads to public clouds, while managing and optimizing associated software and cloud assets and licenses. SoftwareONE’s offerings are connected through its proprietary PyraCloud platform, which provides data-driven intelligence to customers. With approximately 8,900 employees, and sales and services capabilities in 90 countries, SoftwareONE provides software and cloud solutions from more than 7,500 vendors to approximately 65,000 business customers. SoftwareONE’s (SWON) shares are listed on the SIX Swiss Exchange.

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