Rainer Brandl

Android device stopped syncing via the Verse Mobile App after about 2 hours

One user in a customer environment had the problem that after a fresh installation of HCL Verse the device did not sync after about 2 hours.

Opening a case at HCL support delivered the solution doing the following steps:

  • Uninstall HCL Verse from the device
  • Performing maintenance tasks on the users mail file
    • load fixup mailpath\dbname.nsf -F
    • load compact mailpath\dbname.nsf -i -c -D -K
    • load updall mailpath\dbname.nsf -RX
  • Performing the following commands on the HCL Traveler Server
    • tell traveler delete * <UserName>
    • tell traveler security delete * <UserName>
    • tell traveler admindata delete * <UserName>
  • Reinstallation and reconfiguration of HCL Verse on the mobile device

After doing the listed steps the sync of the device ran fine again.

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