| Download
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| Title |
oz ERM (Updated) FREEWARE 7xDBs |
| Contributor |
ozNotes.NET |
| URL |
http://planetlotus.org/download/oz-erm |
| License |
Freeware |
| Tags |
Freeware,ITIL,Help Desk,Service Desk,Change Manager,Configuration Manager,Asset Manager,Inventory,DR,Disaster Recovery,BC,Auditing |
| Description |
Entity Relationship Manager - 7 x DBs - ST Aware Views - Help Desk , Config. Mgr. (Automated PC Audit), Change Mgr. and server auditing |
oz ERM ( Entity Relationship Manager ) suite - 7 x DBs - ( Freeware ) Lotus Notes / Domino.
ozNotes.NET oz ERM is a Suite of 7 x Databases that conform to the ITIL V3 framework.
The Service Desk ( HUB ) in a nutshell is a Help Desk, you create Companies, Contacts, Employees or Issues documents in
the Entities database or Hardware and Software in the Configuration Management database you then raise a Incident ( ticket ) against those Entities in the Service Desk ( HUB ) database.
It allows you to log Incoming or Outgoing - Phone Calls, Faxs, Emails or Personal visits as Incidents.
You then track the activites that are required to resolve the incident for the Company, Contact, Employee, Issue, Hardwar or Software.
The Contacts and Employees Views are . The Entities database can be a .
There is a Configuration Management ( Device ) database, this database is where the Automated Audit of each PC is maintained. A list of Servers, PDAs, Routers, Printers and other hardware can be created as well as the software that is installed on each computer.
There is a Change Management database, this database is where you create Change Requests, Problems, MileStones and Bulletins.
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| comming soon.... comments |
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