Documents for collecting troubleshooting data for IBM WebSphere Portal 8.5 and 9.0 aid in problem determination and save time resolving Problem Management Records (PMRs).
The following data collection documents contain instructions for specific components or scenarios. The wpcollector tool can be leveraged with such instructions to gather and optionally send the data. If one of the product components or scenarios below matches your symptom or the part of the product with which you are experiencing problems, follow the instructions in the associated data collection document.
| Component: | Link: |
| Installation/Configuration: | |
| General | 1962321 |
| Installation | 1962645 |
| XML Configuration Interface (XMLAccess) | 1451423 |
| ConfigEngine | 1968713 |
| Configuration Wizard | 1963901 |
| Migration | 1963147 |
| Runtime Operations: | |
| OutOfMemoryError | 1316563 |
| Crash | 1316516 |
| Performance, hang, or high CPU issues | 1316528 |
| Security/Administration: | |
| Configuring Security | 1593369 |
| Login (including Impersonation) | 1592791 |
| Portal User Management Architecture (PUMA) | 1592792 |
| Virtual Portal | 1593367 |
| Session Management | 1579527 |
| Tivoli Access Manager Integration | 1579530 |
| Computer Associates eTrust Siteminder Integration | 1243923 |
| Step-up and Remember Me | 1377161 |
| People Finder | 1458362 |
| Credential Vault | 1313734 |
| Portal Access Control (PAC) | 1450830 |
| Directory Search / People Picker | 1966956 |
| Outbound HTTP Connection | 1998965 |
| Portlets/Development/Customization: | |
| Modular-based Themes | 1616359 |
| Web Application Bridge (WAB) | 1647465 |
| JavaServer Faces (JSF) | 1198110 |
| Mobile Portal Accelerator | 1673323 |
| Struts Portlet Framework | 1468819 |
| Web Services for Remote Portlets (WSRP) | 1468821 |
| Common PIM Portlets (CPP) | 1468956 |
| Remote Cache | 1468824 |
| Script Portlet | 1690618 |
| WebDAV | 1497122 |
