In my previous blogs I discussed installing Sametime 10. My installs all ran perfectly except for one point - when I tried to install MongoDB as a service it installed but then wouldn’t start with the service error “1053”, reported as “service did not respond to the start or control request in a timely fashion”.
I thought I had fixed the problem by using another method to install Mongo. From my previous blog:
This is what the documentation said to use (sc is found in c:\windows\system32 if your path can’t find it)
sc.exe create MongoDB binPath=”\”C:\Program Files\MongoDB\Server\3.6\bin\mongod.exe\” –service — config=\”C:\Program Files\MongoDb\Server\3.6\mongod.cfg”” DisplayName= “MongoDB” start= “auto”I ended up removing that service since it wouldn’t start (sc delete MongoDB) and adding it using a different syntax from the Mongo bin directory itself
mongod –directoryperdb -dbpath C:\data\mongodb\ –logpath C:\data\mongodb\log\mongo.log –logappend –service –install
Turns out I should have stuck with the documentation and using “sc” but the 1053 error was caused by two problems - the first was a misprint in the documentation as you can see above, there are two “” after mongod.cfg instead of one so that line should read (with added escape character)
sc.exe create MongoDB binPath=”\”C:\Program Files\MongoDB\Server\3.6\bin\mongod.exe\” –service — config=\”C:\Program Files\MongoDb\Server\3.6\mongod.cfg\”” DisplayName= “MongoDB” start= “auto”
the second problem was in the mongod.cfg file so when Mongo tried to start and read it, it failed.
I had copied the contents of the Mongod.cfg from the documentation into a text file so I didn’t consider that would be an issue but the pasted content removed the spaces and tabs at the beginning of each line in the documentation and that meant my mongod.cfg file wouldn’t work. This is what it should look like, spaces and tabs included.
Once that was complete everything worked perfectly. allowing the service to start in the way Sametime wanted and allowed me to run the command “rs.initiate()” from the Mongo console.
Thank you to Tony Payne @ HCL for working with me on this last week.
The Turtle Partnership Blog 
Hello
I have the same problem. Modify my mongod.cfg file and I have a case with HCL but we can’t get the messages to appear.
This is my mongod.cfg file
systemLog:
destination: file
path: C:\data\mongodb\mongod.log
storage:
dbPath: c:\data\db
net:
bindIpAll: true
replication:
replSetName: rs0
Do you have the tabs and spaces as in the documentation - that was a problem when I did have them and what you posted here doesn’t have them. Ask HCL to send you theirs and then modify it, don’t copy / paste out of the documentation for instance.
Yes, HCL sent me yours but the problem persists. For now I don’t know what it can be.
It’s good you are working with HCL, no one knows the products as well as they do. Good luck!