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Who should be part of my IBM Connections Community? Kudos Insights knows!
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Adam Brown    

One of the challenges many organisations have is the left hand knowing what the right hand is doing;)

How many times have you made a call on a customer to then realise that one of your colleagues called on them a week before?

How many times have you been working on a project or research only to realise that someone else in the organisation, maybe located elsewhere, has been working on the same task, or even already done it?

IBM Connections is a great tool for breaking down these communication barriers however even still sometimes we just don't make the connections needed to keep the communication flowing.

Lets look at the customer example above. How about we create a Connections Community around the customer so we can get everyone on the same page and make sure we approach the customer in a consistent manner. Great idea. That will work. However how do we know who to invite to the Community? We already know some of the people involved, but in many cases not everyone. How do we know when someone from a different departmentor division of our organisation is working to sell to another division/department within our customer's organisation? This can happen all the time in big or small organisations. Well the answer to how we know is Kudos Insights!

Kudos Insights is a relationship analytics tool that helps you to make connections and find the right people to be involved in. No longer do we have the problem of not knowing who is communicating with a customer/supplier/partner, or talking about a particular project or topic. From the brochure:

Kudos Insights enables organisations to rapidly build communities in IBM Connections by identifying potential members to invite into the community based on a common interest such as a customer account or a project. Kudos Insights can help community managers instantly answer the question “who else in the organisation has recently connected with a client” or “who else is involved in a particular project” such that they can be invited to join that community.

The community manager can then reach out to the individual and invite them to be part of the community. This is very powerful for organisations that are spread across multiple locations and have limited real account visibility.

So how does it work? Again the brochure tells it well:

Kudos Insights leverages the TrustSphere relationship analytics capability. The TrustVault™ Relationship Analytics server integrates with existing email infrastructure such as IBM Domino® or Microsoft® Exchange®. Relationship data extracted from the email infrastructure is transmitted using a secure API to Kudos Insights and is used to provide essential Relationship Analytics for your organisation. Only metadata is analyzed in order to protect employee privacy and confidentiality. TrustVault™ Relationship Analytics server can be run either as a cloud service (such as on SoftLayer), or can also be installed on premise.

Well here are a couple of screenshots for you:

IBM Connections - Kudos Insights Community BuilderIBM Connections - Kudos Insights My Network Builder

We of course will be at IBM ConnectED in Florida in a few days time so if you are attending come and see Kudos Insights live at our showcase pedastal - B29! We would love to hear your thoughts and ideas. And don't forget you can win a Sonos PLAY:1 while you are at it;)

 



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http://www.collaborationblueprint.com.au/blog/2015/1/22/who-should-be-part-of-my-ibm-connections-community-kudos-ins.html
Jan 21, 2015
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Recent Blog Posts
11
IBM Connect 2017 - Top 5 Highlights
Tue, Feb 28th 2017 3:32a   Adam Brown
Well what a huge week! There were so many interesting things going on at IBM Connect 2017 last week in San Francisco. I had some fantastic conversations with colleagues around the world and that is probably the most important part of Connect. Learning from others experiences, thinking about our future path, just fantastic. Yet how to sum it up! Well here are my top 5 highlights for IBM Connect 2017. Let me know what yours were?
11
Kudos Boards Cloud for IBM Connections Cloud - It's here!
Thu, Feb 16th 2017 1:36a   Adam Brown
Well I would estimate that over the last 12 months we have been asked about 1000 times "When is Kudos Boards coming to Connections Cloud?". My answer has been - we are working on it! Well I am very pleased to announce that it is now here and ready for us to demo at IBM Connect 2017 in San Francisco. The Kudos team has been working very hard over the last year to get this ready for release and we are stoked with the release. We have had a few users playing around over the last few weeks and the
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Why collaboration matters for global companies
Wed, Sep 14th 2016 7:09p   Adam Brown
Business models across many industries are being rapidly redefined as new entrants harness new technologies to gain a competitive edge. But how well are new technologies going to help longer-established companies, if their existing technologies are presenting challenges? In a survey of knowledge workers, almost all of respondents said they have felt overwhelmed by information to the point of incapacity. Clearly, companies won’t get the most out of their employees if they suffer from in
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How many users access IBM Connections on mobile devices? - Kudos Analytics
Tue, Jul 19th 2016 4:56a   Adam Brown
Just posted a quick demo video of Kudos Analytics. We often get asked if we can report on how many users are accessing IBM Connections via a mobile device. The video demonstrates this and a few other related reports.




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