I'm going to be live blogging the IOD 2011 Conference Opening General Session. (Check back here for updates, or follow along live at http://www.ibm.co/iod11 )
First speaker - Jeff Jonas, IBM Distinguished Engineer. Enterprise Amensia - having two pieces of information in the organization that aren't connected.
Organizations are getting dumber - increase in available information, but large gap between sensemaking algorithms
Major retailer found two out of every thousand people they hired had already been arrested for stealing... from the same store!
Analogy between trying to extract value from enterprise data and trying to do a jigsaw puzzle (with missing pieces, duplicates and "false negatives")
Big Data. New Physics
More data: better the predictions
Lower false positives
Fewer false negatives
More data: bad data... good
Suddenly glad your data was not perfect.
More data: less compute [the last few puzzle pieces to put together go faster than the first ones]
Sense and Respond --> Explore and Reflect
Closing thoughts - The most competitive organizations are going to make sense of what they're doing while there's still time to do something about it.
Sarah Diamond - Managing Partner, Financial Services, IBM Global Business Services. Firms must dramatically improve their levels of transparency and level of data and analytic capabilities to satisfy regulators, successfully manage risk and enable growth.
HP Bunaes - Senior Vice President Corporate Risk Management, SunTrust
In 5 years SunTrust made quantum leap in analytics.
Each region used to have to fend for itself. Now standardized reporting as a shared service
Used to use Excel and ccess, now Data Warehouse and Business Analytics
Intranet portal fo one-stop shopping and self-service.
Now put customer in center - everything produced is client relationship based.
No more tower of Babel problem - standard definitions and quality metrics.
Can now do in seconds what used to take days to do.
Managers and lines of business used to divert hundreds of people to create reports, now they can focus on growing their business.
One of lines of business was in auto finance. Could use tools and data to build sophisticated models on exposure to auto dealers at granular level. Similarly, exposure to homebuilders. Thanks to data, knew exactly what exposures where and knew strengths/weaknesses of every single builder. Allowed to mitigate risk. Residential mortgage business took a beating. Could use tools to isolate areas of stress... concentrated in a few narrow segments, while most of the business held up well. Informed loss mitigation strategies and could focus where stress was worst. And could provide that to analysts, investors and regulators.
Paul Edmisten, Senior Vice President, Corporate Business Intelligence and Analytics, SunTrust How take those capabilities and explore over Sun Trust. Transform to take analytics across company. Launched strategic initiative to differentiate based on analytics. What was series of siloed teams has come together under common operating model.
Analytical value = managed data + talented people x embedded analytics
All 28,000 people in company needs to understand value of data (down to the teller).
How use analytics: 1. Risk Analytics- Understanding/modelling risk 2. Finance Analytics- Increased value when overlay risk and finance analytics - e.g., risk-adjusted profitability. (Probability of default for given protfolio) 3. Operational Analytics- Call centers, lending operations, bank operations. Embedding analytics inside of workflow systems and imaging. Can be smarter in how process loans, be more effective and sensitive to clients' specific needs. Or can use to determine where to place ATMs. 4. Client Analytics - e.g., Amazon knows what you want to buy next... want to understand full relationship to better offer, bundle products.
Video highlighting benefits seen by companies like Directv and Pepsi
SVP IBM Software Solutions Business Group - Mike Rhodin Outcomes that are possible when harness information and make it work for you instead of against you. Innovation across industries is opening new possibilities for business optimization. Analytics create a competitive advantage. More organizations see analytics as competitive advantage. 57% increase in organizations citing it as an advantage over same survey in 2010. Organizations competing on analytics substantially outperform their peers - by 220%. 60% of CEOs agree they have more data than they can use effectively. The performance gap is widening - Organizations that apply advanced analytics achieve more profit growth - 12x
Opportunities for analysts exist across the business: 71% of CMOs see data explosion as having the biggest impact 25% of CHROs using analytics to make future workforce decisions 74% of CFOs see a need for faster decision making.
By embedding analytics into the fabric of your business processes, businesses can anticipate and shape business outcomes.
Becker Underwood - 50% increase in inventory turns. (They were making decisions based on rearview mirror. Now can make more accurate predictions to better manage inventory. More timely and accurate raw material orders.)
JM Family Enterprises - $2.1M annual call center savings
Santam Insurance (South Africa) - Saved $2.4M in just 4 months, improved claims processing by 70%. Automatically scored each claim based on risk level and moved on to appropriate group to process. Identified pattern of fraud by major crime syndicate in first 4 months, leading to $2.4M in savings.
Vivo (largest mobile provider in southern hemisphere) - Reduced campaign execution time by 86% by use of Unica.
Algorithmics - IBM closed acquisition last week. Financial risk management - 4,000 risk factors monitored.
SVP Middleware Software, IBM Software Group - Robert LeBlanc Possibilities today - Information from everywhere, radical flexibility, extreme scalability We need to adapt to these changing set of requirements. Key question: Is your information strategy bold enough?
Are you prioritizing and delivering specific business outcomes in your industry
Are you applying the right technology?
Do you have a proactive partnership between business and IT?
Have you made an investment in innovation, skills and IT efficiency?
Has your organization made a lasting commitment to strategic/cultural change?
Think about the platform you have that supports information, that supports what you're trying to do around analytics and information in your org.
HealthNow - needed one view of the client. Now provide better care and are saving $5M a year.
Hennepin County (Minnesota). Improving child welfare and saving $2.5M annually. Integrated case management, across paper and electronic. Now case workers have infor they need and can spend more time in field with clients.
Pacific Northwest Smart Grid - $178M smart grid project. Tapping into new information sources.
GM, Information Management Software - Arvind Krishna How harness info to turn into insights and turn insights into increasing revenue and profits. The key is turning insight into action.
Announcements this week: DB2 Analytics Accelerator - leveraging Netezza. Improving speed of queries by 10-100 times IMS 12 - doubling performance to 60k transactions per second Both reduce cost of managing data
IBM Content and Predictive Analytics for Healthcare - natural language processing, speech, info from diverse sources. IBM Case Manager v5.1 - bringing together case management and business process management
InfoSphere MDM10 InfoSphere Information Server 8.7 InfoSphere Optim Test Data Management Self Service Center --> Reduce time it takes to get capabilities into production.
Cognos with native iPad support (search Apple App Store for Cognos Cognos BI v10.1.1 - Speed and Flexibility Sneak peek in the labs - Analytics go Personal (breakthrough analytics performance on the desktop)
Algorithmics - address market, credit, operational and liquidity risk
Q1 Labs - pending acquisition - managing security
InfoSphere BigInsights and InfoSphere Streams - bring together any data source, at any velocity, to generate insight; enterprise class platform to enable creative discovery
BAO Jumpstart Services - driving deep insights from over 2,000 client workshops that have done.
What happens when Big Data meets human resources
Mon, Nov 25th 2013 10:14a Adam Gartenberg The Atlantic has a fascinating cover story (They're Watching You at Work) on the way companies are now applying analytics to the recruiting and hiring process. Think of it like Moneyball meets talent management. (And while not mentioned in the article, this is the type of work focused on by Kenexa. You can learn more about the solutions they are offering here.) Why is this going to be such a big deal? The application of predictive analytics to peopleâs careersâan emerging field [read] Keywords: atlantic
Social Business in Action: Client Testimonials
Fri, Nov 22nd 2013 8:14a Adam Gartenberg A quick look at how two companies - AMD and Bosch - are putting social business into action. An innovative technology company implements a new platform for sales enablement, providing training elements, content management and collaboration tools all in one platform. Bosch improved business processes and reduced cycle time from 40 to 6 days and implemented IBM's Social Business Platform in four months. [read] Keywords: collaboration
IOD Day 3 General Session
Thu, Nov 14th 2013 8:21a Adam Gartenberg Rounding out my IOD 2013 General Session coverage, here are my notes from Wednesday's General Session. The General Session began with a panel discussion of four IBMers whose work with clients across various aspects of the Big Data and Analytics spectrum, and wrapped up with Mark Jeffries interviewing Serena Williams about a variety of topics. Panel: Gigi Yuen-Reed - Healthcare Consulting Services Vijay Dheap - Security Intelligence with Big Data Chris O'Connor - Cloud and Smarter Infras [read] Keywords: ibm
Two Analytics webinars this week
Tue, Nov 12th 2013 12:11p Adam Gartenberg We've got two webinars coming up this week that should be quite interesting. The first is on Wednesday, 11/13, and will focus on the results from IBM's Global Analytics Study. Join this webcast to hear how the top global companies have translated analytics insights into real-world results, and how you can extract value out of your analytics investments. The second, which will be on Thursday, 11/14, will focus on how you can analyze the big data being generated by social media ("Socialyt [read] Keywords: ibm
IOD 2013 Day 2 General Session
Tue, Nov 5th 2013 2:13p Adam Gartenberg The focus for the IOD Day 2 general session was on highlighting practical ways people are drawing new insights from data to make better decisions. Below are my notes from today's general session. (And in case you missed it, today's session ended with the announcement that going forward this conference will be known as IBM Insight, held next year Oct 26-31.) Mike Rhodin, SVP IBM Software Solutions Group Competing today requires infusing intelligence into the fabric of your enterprise. [read] Keywords: collaboration
IOD 2013: ECM Keynote
Mon, Nov 4th 2013 6:11p Adam Gartenberg Here are my notes from today's IOD 2013 ECM Keynote. My key takeaways: This is about moving beyond the old way of thinking about content management (store, secure, retrieve content. ) and move to focus on how you can discover, recognize and act on insights from your content. It's about moving to a spectrum of services that extend beyond the repository, giving you the ability to do analytics, collaborate and understand all of your content. Doug Hunt, ECM Business Leader Content is at [read] Keywords: ibm
Fighting Crime with Analytics
Mon, Oct 21st 2013 12:12p Adam Gartenberg "It's the most exciting change that's happened in the past 21 years for law enforcement." -- Tony Landato, Sgt, Mesa Police Department The Mesa Arizona Police Department has made great strides in reducing crime rates. As you can see first-hand in the video above, they are using the IBM i2 COPLINK system to put data into the hands of officers on the street and analysts at headquarters. Over on the Smarter Planet blog ('Bringing Big Data to Bear on Crime'), Robert Griffin, Vice P [read] Keywords: ibm