I'm going to be live blogging the IOD 2011 Conference Opening General Session. (Check back here for updates, or follow along live at http://www.ibm.co/iod11 )
First speaker - Jeff Jonas, IBM Distinguished Engineer. Enterprise Amensia - having two pieces of information in the organization that aren't connected.
Organizations are getting dumber - increase in available information, but large gap between sensemaking algorithms
Major retailer found two out of every thousand people they hired had already been arrested for stealing... from the same store!
Analogy between trying to extract value from enterprise data and trying to do a jigsaw puzzle (with missing pieces, duplicates and "false negatives")
Big Data. New Physics
More data: better the predictions
Lower false positives
Fewer false negatives
More data: bad data... good
Suddenly glad your data was not perfect.
More data: less compute [the last few puzzle pieces to put together go faster than the first ones]
Sense and Respond --> Explore and Reflect
Closing thoughts - The most competitive organizations are going to make sense of what they're doing while there's still time to do something about it.
Sarah Diamond - Managing Partner, Financial Services, IBM Global Business Services. Firms must dramatically improve their levels of transparency and level of data and analytic capabilities to satisfy regulators, successfully manage risk and enable growth.
HP Bunaes - Senior Vice President Corporate Risk Management, SunTrust
In 5 years SunTrust made quantum leap in analytics.
Each region used to have to fend for itself. Now standardized reporting as a shared service
Used to use Excel and ccess, now Data Warehouse and Business Analytics
Intranet portal fo one-stop shopping and self-service.
Now put customer in center - everything produced is client relationship based.
No more tower of Babel problem - standard definitions and quality metrics.
Can now do in seconds what used to take days to do.
Managers and lines of business used to divert hundreds of people to create reports, now they can focus on growing their business.
One of lines of business was in auto finance. Could use tools and data to build sophisticated models on exposure to auto dealers at granular level. Similarly, exposure to homebuilders. Thanks to data, knew exactly what exposures where and knew strengths/weaknesses of every single builder. Allowed to mitigate risk. Residential mortgage business took a beating. Could use tools to isolate areas of stress... concentrated in a few narrow segments, while most of the business held up well. Informed loss mitigation strategies and could focus where stress was worst. And could provide that to analysts, investors and regulators.
Paul Edmisten, Senior Vice President, Corporate Business Intelligence and Analytics, SunTrust How take those capabilities and explore over Sun Trust. Transform to take analytics across company. Launched strategic initiative to differentiate based on analytics. What was series of siloed teams has come together under common operating model.
Analytical value = managed data + talented people x embedded analytics
All 28,000 people in company needs to understand value of data (down to the teller).
How use analytics: 1. Risk Analytics- Understanding/modelling risk 2. Finance Analytics- Increased value when overlay risk and finance analytics - e.g., risk-adjusted profitability. (Probability of default for given protfolio) 3. Operational Analytics- Call centers, lending operations, bank operations. Embedding analytics inside of workflow systems and imaging. Can be smarter in how process loans, be more effective and sensitive to clients' specific needs. Or can use to determine where to place ATMs. 4. Client Analytics - e.g., Amazon knows what you want to buy next... want to understand full relationship to better offer, bundle products.
Video highlighting benefits seen by companies like Directv and Pepsi
SVP IBM Software Solutions Business Group - Mike Rhodin Outcomes that are possible when harness information and make it work for you instead of against you. Innovation across industries is opening new possibilities for business optimization. Analytics create a competitive advantage. More organizations see analytics as competitive advantage. 57% increase in organizations citing it as an advantage over same survey in 2010. Organizations competing on analytics substantially outperform their peers - by 220%. 60% of CEOs agree they have more data than they can use effectively. The performance gap is widening - Organizations that apply advanced analytics achieve more profit growth - 12x
Opportunities for analysts exist across the business: 71% of CMOs see data explosion as having the biggest impact 25% of CHROs using analytics to make future workforce decisions 74% of CFOs see a need for faster decision making.
By embedding analytics into the fabric of your business processes, businesses can anticipate and shape business outcomes.
Becker Underwood - 50% increase in inventory turns. (They were making decisions based on rearview mirror. Now can make more accurate predictions to better manage inventory. More timely and accurate raw material orders.)
JM Family Enterprises - $2.1M annual call center savings
Santam Insurance (South Africa) - Saved $2.4M in just 4 months, improved claims processing by 70%. Automatically scored each claim based on risk level and moved on to appropriate group to process. Identified pattern of fraud by major crime syndicate in first 4 months, leading to $2.4M in savings.
Vivo (largest mobile provider in southern hemisphere) - Reduced campaign execution time by 86% by use of Unica.
Algorithmics - IBM closed acquisition last week. Financial risk management - 4,000 risk factors monitored.
SVP Middleware Software, IBM Software Group - Robert LeBlanc Possibilities today - Information from everywhere, radical flexibility, extreme scalability We need to adapt to these changing set of requirements. Key question: Is your information strategy bold enough?
Are you prioritizing and delivering specific business outcomes in your industry
Are you applying the right technology?
Do you have a proactive partnership between business and IT?
Have you made an investment in innovation, skills and IT efficiency?
Has your organization made a lasting commitment to strategic/cultural change?
Think about the platform you have that supports information, that supports what you're trying to do around analytics and information in your org.
HealthNow - needed one view of the client. Now provide better care and are saving $5M a year.
Hennepin County (Minnesota). Improving child welfare and saving $2.5M annually. Integrated case management, across paper and electronic. Now case workers have infor they need and can spend more time in field with clients.
Pacific Northwest Smart Grid - $178M smart grid project. Tapping into new information sources.
GM, Information Management Software - Arvind Krishna How harness info to turn into insights and turn insights into increasing revenue and profits. The key is turning insight into action.
Announcements this week: DB2 Analytics Accelerator - leveraging Netezza. Improving speed of queries by 10-100 times IMS 12 - doubling performance to 60k transactions per second Both reduce cost of managing data
IBM Content and Predictive Analytics for Healthcare - natural language processing, speech, info from diverse sources. IBM Case Manager v5.1 - bringing together case management and business process management
InfoSphere MDM10 InfoSphere Information Server 8.7 InfoSphere Optim Test Data Management Self Service Center --> Reduce time it takes to get capabilities into production.
Cognos with native iPad support (search Apple App Store for Cognos Cognos BI v10.1.1 - Speed and Flexibility Sneak peek in the labs - Analytics go Personal (breakthrough analytics performance on the desktop)
Algorithmics - address market, credit, operational and liquidity risk
Q1 Labs - pending acquisition - managing security
InfoSphere BigInsights and InfoSphere Streams - bring together any data source, at any velocity, to generate insight; enterprise class platform to enable creative discovery
BAO Jumpstart Services - driving deep insights from over 2,000 client workshops that have done.
Amtrak Writer’s Residencies - Social media done right
Thu, Feb 20th 2014 11:11a Adam Gartenberg Via @austinkleon (Link to his post with more detail). Excellent job, @Amtrak. Amtrak writerâs residencies Hereâs what went down: in his PEN Ten interview, @AlexanderChee was asked where he best liked to write: I still like a train best for this kind of thing. I wish Amtrak had residencies for writers. Thatâs it. Two sentences. And then this happened: [read] Keywords: twitter
IBM Predictive Analytics to Detect Patients at Risk for Heart Failure
Wed, Feb 19th 2014 3:11p Adam Gartenberg More great work coming out of our analytics group, working in partnership with leading healthcare providers and IBM Business Partners. ARMONK, N.Y. - 19 Feb 2014: IBM (NYSE: IBM) today announced that Virginia health systemCarilion Clinic has indentified 8,500 patients at risk for developing heart failure in a pilot project that could lead to early intervention and better care for these patients. The pilot was completed in collaboration with IBM, Epic and Carilion Clinic. The results were [read] Keywords: collaboration
Quantified Athletes: Using Analytics to Reduce Injuries
Wed, Feb 5th 2014 12:10p Adam Gartenberg Those of you who attended the IOD conference back in 2011 were treated to an interview with author Michael Lewis and Oakland A's general manager Billy Beane, of Moneyball fame (amongst many other achievements). One comment that's stuck with me was a question tossed in at the very end of the interview. Billy Beane was asked how it's possible to still get a competitive advantage from the type of statistical advantages he discovered, now that everyone was on to the approach (and, as he comm [read] Keywords: ibm
New SaaS study shows how "Pacesetters" distance themselves from the rest
Tue, Jan 28th 2014 3:12p Adam Gartenberg There's no question that Software as a Service (SaaS) is here to stay as a model for quickly and cost-effectively deploying new IT capabilities inside of and outside an organization. But, as in all aspects of business, some companies are finding greater advantage than others. What's special about the organizations who exhibit the highest level of SaaS adoption and who are gaining competitive advantage through their efforts? A study by the IBM Center for Applied Insights released today [read] Keywords: collaboration
IBM Sametime: New Name, New Features
Tue, Jan 28th 2014 1:11p Adam Gartenberg It's been many years since I've been involved with IBM Sametime in any capacity beyond that of an end user, but as it still has a close place in my heart, and since many of you who find your way here are still interested in Sametime, it didn't feel right not to at least acknowledge the new name that was announced at yesterday's Connect conference Opening General Session. So, as the former Offering Manager for Lotus Sametime (and briefly, for Lotus Instant Messaging and Web Conferencing - [read] Keywords: connections
Two more TV ads: Smarter Supply Chains and Smarter Energy
Mon, Jan 20th 2014 11:11a Adam Gartenberg IBM debuted two more commercials during this past weekend's NFL playoffs. They feature McKesson, who worked with IBM to ensure an efficient supply chain, and Vestas, who is using big data to optimize the placement of wind turbines. (You can see more details on the approach Vestas is taking here.) Smarter Supply Chains Transcript: IBM is helping hundreds of health care companies work smarter. McKesson used analytics in the cloud to design a more efficient supply chain, helping save o [read] Keywords: ibm
New Smarter Planet TV ads -- Cyber Security and Automotive
Mon, Jan 13th 2014 8:12a Adam Gartenberg IBM has been debuting some new advertisements during the NFL playoff games. Here are the first two ads, which aired this past weekend. The one on security seems particularly timely these days. Learn more. Transcripts of the ads: Smarter Cyber Security: "Thousands of companies are using IBM analytics to help manage billions of possible cyber security threats every day. One company's network sees 23,000 events a second. Now it can know which ones to investigate." Smar [read] Keywords: ibm
IBM Invests $1B in new Watson Group
Thu, Jan 9th 2014 1:10p Adam Gartenberg IBM announced today that it is establishing the IBM Watson Group, which will receive more than $1 Billion in investment to continue developing the capabilities of Watson and to make new cognitive applications and services available. Included in the $1B figure is $100M available for venture investments in the ecosystem for cognitive applications powered by Watson. The Watson Group, which will draw from over 2,000 professionals, will have a new Silicon Alley headquarters at 51 Astor Place in [read] Keywords: ibm
What happens when Big Data meets human resources
Mon, Nov 25th 2013 10:14a Adam Gartenberg The Atlantic has a fascinating cover story (They're Watching You at Work) on the way companies are now applying analytics to the recruiting and hiring process. Think of it like Moneyball meets talent management. (And while not mentioned in the article, this is the type of work focused on by Kenexa. You can learn more about the solutions they are offering here.) Why is this going to be such a big deal? The application of predictive analytics to peopleâs careersâan emerging field [read] Keywords: atlantic
Social Business in Action: Client Testimonials
Fri, Nov 22nd 2013 8:14a Adam Gartenberg A quick look at how two companies - AMD and Bosch - are putting social business into action. An innovative technology company implements a new platform for sales enablement, providing training elements, content management and collaboration tools all in one platform. Bosch improved business processes and reduced cycle time from 40 to 6 days and implemented IBM's Social Business Platform in four months. [read] Keywords: collaboration