Some quick highlights from the ECM Keynote from IOD 11:
Content at rest = Cost... Content in motion = Value. Therefore, our focus is on augmenting systems of record with systems of engagement, unleashing the value of content in motion.
How businesses are using IBM ECM Solutions:
Wells Fargo - Swapnil Salonke - Imaging Services for Wells Fargo and John Murphy, IBM:
Wells Fargo processes around 100 million documents a month, 24x7
Wells Fargo undertook a transformation of their environment driven by a focus on the business value they were delivering to their customers.
Novartis - Scott Bancroft
Dealing with huge amounts of electronic and physical content (and physical content includes not just paper, but things like lab samples)
They have 300 shelf-kilometers of paper (equal to around 50 million pieces of paper)
Their Global master Retention Management System is designed to bring all records together under the same classification system and legally defensible retention policy
It's designed to be managed at a global, country and state level, while also offering flexibility at the local level.
It is very intuitive, with end users requiring only 15 minutes of training out on the site.
Seton Healthcare Family - Dr. David Ramirez
Not for profit healthcare provider in central Texas.
About 1/3 of their patients can't pay for care, and they essentially donate $300M in charity care a year.
They are going to be applying Watson to better treat patients coming in with Congestive Heart Failure. Nationwide, around 50% of CHF cases are readmitted to the hospital within 30 days, and half of that should be avoided.
SEB - Simon Hancorn
SEB is a large Nordic Bank, operating in 10 countries in Europe
They need to keep track of many different types of information under intense time pressure, and handle about 100,000 cases a month across 350 different case types.
Their initial approach was to keep automating their processes, but found that doing so would have taken so much time and expense that they went looking for other options.
They are replacing their workflow engine with IBM Case Manager, now have a new archive based on FileNet P8, and are providing reporting and statistics via IBM Case Manager.
What happens when Big Data meets human resources
Mon, Nov 25th 2013 10:14a Adam Gartenberg The Atlantic has a fascinating cover story (They're Watching You at Work) on the way companies are now applying analytics to the recruiting and hiring process. Think of it like Moneyball meets talent management. (And while not mentioned in the article, this is the type of work focused on by Kenexa. You can learn more about the solutions they are offering here.) Why is this going to be such a big deal? The application of predictive analytics to peopleâs careersâan emerging field [read] Keywords: atlantic
Social Business in Action: Client Testimonials
Fri, Nov 22nd 2013 8:14a Adam Gartenberg A quick look at how two companies - AMD and Bosch - are putting social business into action. An innovative technology company implements a new platform for sales enablement, providing training elements, content management and collaboration tools all in one platform. Bosch improved business processes and reduced cycle time from 40 to 6 days and implemented IBM's Social Business Platform in four months. [read] Keywords: collaboration
IOD Day 3 General Session
Thu, Nov 14th 2013 8:21a Adam Gartenberg Rounding out my IOD 2013 General Session coverage, here are my notes from Wednesday's General Session. The General Session began with a panel discussion of four IBMers whose work with clients across various aspects of the Big Data and Analytics spectrum, and wrapped up with Mark Jeffries interviewing Serena Williams about a variety of topics. Panel: Gigi Yuen-Reed - Healthcare Consulting Services Vijay Dheap - Security Intelligence with Big Data Chris O'Connor - Cloud and Smarter Infras [read] Keywords: ibm
Two Analytics webinars this week
Tue, Nov 12th 2013 12:11p Adam Gartenberg We've got two webinars coming up this week that should be quite interesting. The first is on Wednesday, 11/13, and will focus on the results from IBM's Global Analytics Study. Join this webcast to hear how the top global companies have translated analytics insights into real-world results, and how you can extract value out of your analytics investments. The second, which will be on Thursday, 11/14, will focus on how you can analyze the big data being generated by social media ("Socialyt [read] Keywords: ibm
IOD 2013 Day 2 General Session
Tue, Nov 5th 2013 2:13p Adam Gartenberg The focus for the IOD Day 2 general session was on highlighting practical ways people are drawing new insights from data to make better decisions. Below are my notes from today's general session. (And in case you missed it, today's session ended with the announcement that going forward this conference will be known as IBM Insight, held next year Oct 26-31.) Mike Rhodin, SVP IBM Software Solutions Group Competing today requires infusing intelligence into the fabric of your enterprise. [read] Keywords: collaboration
IOD 2013: ECM Keynote
Mon, Nov 4th 2013 6:11p Adam Gartenberg Here are my notes from today's IOD 2013 ECM Keynote. My key takeaways: This is about moving beyond the old way of thinking about content management (store, secure, retrieve content. ) and move to focus on how you can discover, recognize and act on insights from your content. It's about moving to a spectrum of services that extend beyond the repository, giving you the ability to do analytics, collaborate and understand all of your content. Doug Hunt, ECM Business Leader Content is at [read] Keywords: ibm
Fighting Crime with Analytics
Mon, Oct 21st 2013 12:12p Adam Gartenberg "It's the most exciting change that's happened in the past 21 years for law enforcement." -- Tony Landato, Sgt, Mesa Police Department The Mesa Arizona Police Department has made great strides in reducing crime rates. As you can see first-hand in the video above, they are using the IBM i2 COPLINK system to put data into the hands of officers on the street and analysts at headquarters. Over on the Smarter Planet blog ('Bringing Big Data to Bear on Crime'), Robert Griffin, Vice P [read] Keywords: ibm