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Latest 7 Posts
IBM Verse – Connecting Me to We
Fri, Nov 21st 2014 164
Social Business Adoption 101
Mon, Nov 10th 2014 139
Culture is not part of the game – it is the game
Mon, Oct 27th 2014 180
The Collaborative Commuters
Mon, Oct 13th 2014 131
Social Connections VII in Stockholm
Fri, Oct 10th 2014 126
Embracing Corporate Communications with IBM Connections
Thu, Sep 18th 2014 112
Start small to build success with Social Business
Fri, Sep 12th 2014 82
Top 10
Culture is not part of the game – it is the game
Mon, Oct 27th 2014 180
IBM Verse – Connecting Me to We
Fri, Nov 21st 2014 164
Alternative to Lotus Traveler client on Android
Wed, May 30th 2012 153
Social Business Adoption 101
Mon, Nov 10th 2014 139
The Collaborative Commuters
Mon, Oct 13th 2014 131
Social Connections VII in Stockholm
Fri, Oct 10th 2014 126
Build your Collective Corporate Intelligence with Social Business #socbiz #ibmsocialbiz #e20
Sun, May 26th 2013 112
Embracing Corporate Communications with IBM Connections
Thu, Sep 18th 2014 112
Don’t expect to be social with your (closest) colleagues
Mon, Jul 7th 2014 98
How to move from Email to Social without moving at all
Wed, May 28th 2014 94


Alan Hamilton
 
Blog Title Living Social
Blog Description An independent blog about Social Business and Enterprise Collaboration, with a strong IBM flavor.
Blog URL http://alanghamilton.com
RSS Feed http://alanghamilton.com/feed/
PlanetLotus Feed http://planetlotus.org/profiles/rss/alan-hamilton
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Feed Last Checked Dec 04, 2014 1:12:38 PM EST. Realtime Update:
Landed Here Feb 14, 2011
Location Glasgow, Scotland UK
Posts: # / 1st / Latest - -
Total Hits 5,085. myPL RSS Selections: 25


Recent Blog Posts
164


IBM Verse – Connecting Me to We
Fri, Nov 21st 2014 10:17a   Alan Hamilton
IBM Verse fixes email to give you back your day. If you have been around the IBM software ecosystem this week, you probably couldn’t have missed our announcement about IBM Verse. IBM has been working to bring the world of social collaboration into a context where many of us still work – email. Most of us still use IBM Notes, Microsoft Outlook or some other email client as the primary place we work. We use it for filing, for storage, for search, for communicating and well, for being a [read] Keywords: collaboration connections ibm notes email enterprise facebook microsoft outlook twitter
139


Social Business Adoption 101
Mon, Nov 10th 2014 8:17a   Alan Hamilton
People often ask me how to get started with Social Business. As I have said before in this blog “social” is not a thing in itself. Its more of a state of mind. It’s part of the culture of your organisation. If your culture is that information is power then you need to recognise that the culture will get in the way of any attempts to improve sharing, re-use and and better communication of information. Assuming, however, you’re ready for “social”, IBM Connection [read] Keywords: collaboration connections ibm enterprise facebook twitter
180


Culture is not part of the game – it is the game
Mon, Oct 27th 2014 10:14a   Alan Hamilton
Lou Gerstner, pictured opposite, used to be the Chairman and CEO of IBM.  In his excellent book “Who Says Elephants Can’t Dance” there are many great lessons for anyone in business.  I came across recently, however, one particularly poignant quote related to the use of social collaboration in business.  We all recognise the need for the right culture to prevail in the organisation, but Mr Gerstner says: I came to see, in my time at IBM, that culture isn’t just one aspe [read] Keywords: collaboration ibm enterprise facebook network twitter
131


The Collaborative Commuters
Mon, Oct 13th 2014 3:12p   Alan Hamilton
“Being Social” is not a thing. It’s not something a business would want to do. In the same way as a business doesn’t have feelings, it doesn’t need to be social. It’s there to deliver something to someone – dividends to its shareholders, services to its citizens or aid to the people it is there to help. So why would “social” be something you would want in business? Let’s drop the word “social” for a minute and think about a new word – “collaborative”. Why would a bu [read] Keywords: collaboration connections archive email facebook ipod network office twitter
126


Social Connections VII in Stockholm
Fri, Oct 10th 2014 1:11p   Alan Hamilton
The worlds finest social collaboration conference comes to Stockholm on 13-14 November It’s time for Stockholm, Sweden to be the centre of the social collaboration universe with the seventh Social Connections conference being held in the “Venice of the North”.  This is a fantastic opportunity for anyone who works with, or is considering deploying social collaboration solutions from IBM to get the facts and strategies they need to be successful. This is a community-run event wh [read] Keywords: collaboration connections ibm community facebook twitter
112


Embracing Corporate Communications with IBM Connections
Thu, Sep 18th 2014 5:15p   Alan Hamilton
Or how to avoid one of your employees writing a song about your company… One of the first uses many people consider for a social platform is corporate communications.  I mean the kind of top-down good-news story stuff that the senior management would want you to read and feel good about so that you’ll be […] [read] Keywords: connections ibm




82


Start small to build success with Social Business
Fri, Sep 12th 2014 6:13a   Alan Hamilton
If you are a regular reader of my blog, or even my book, you will know that I recommend an iterative approach to rolling out a social business project. By picking one area of your business and fully implementing IBM Connections to solve a specific business problem you: Don’t bite off more than you can […] [read] Keywords: connections ibm
87


Socializing Microsoft with IBM Connections
Thu, Aug 21st 2014 6:11a   Alan Hamilton
The title of this post is one which I borrowed from my colleague and friend, Omar Davison, who has (with some assistance from his colleagues) put together a very compelling and direct little video on how IBM Connections can bring a whole new dimension of collaboration to Microsoft SharePoint and Outlook: The point he makes […] [read] Keywords: collaboration connections ibm microsoft outlook sharepoint
98


Don’t expect to be social with your (closest) colleagues
Mon, Jul 7th 2014 6:11a   Alan Hamilton
You might think you’ve read that headline wrongly.  Surely the whole point of social business collaboration is to be social with your colleagues?  Yes, it is, but it depends on how close they are and which tools you are using.  Confused?  Read on. If you have a Facebook account and several members of your immediate […] [read] Keywords: collaboration facebook
94


How to move from Email to Social without moving at all
Wed, May 28th 2014 3:11p   Alan Hamilton
At work virtually all of us work with email. At present it is the default and defacto method of communication. We probably also all recognize its shortcomings when it comes to working together with other people. It is intended as a means of messaging primarily between two individuals but over time, of course, we get […] [read] Keywords: collaboration lotus email
50


IDC names IBM leader for 5th consecutive year in enterprise social software
Tue, Apr 29th 2014 2:11p   Alan Hamilton
Filed under: IBM Connections Tagged: ibm, IBM Connections, Social Business [read] Keywords: connections ibm enterprise social software
66


How to remain compliant while becoming a social business
Wed, Apr 2nd 2014 7:10a   Alan Hamilton
One of the best things about working for the market leader in social business is that you get to work with some very smart people. My colleague in the SWAT team, George Brichacek, has prepared this useful video showing how compliance, such as the marking of particular content (like financial records or personal information), can […] [read] Keywords: swat
68


Experton put IBM as the leader in Social Business in 8 out of 9 Quadrants
Tue, Feb 25th 2014 12:10p   Alan Hamilton
With a compound annual growth rate (CAGR) of 50% by 2016, the market for social business for communication & collaboration (SB4CC) even outpaces cloud computing as IT and business driver.  (Experton, 2013) Experton, a European Analyst organisation, has recently posted one of their first in-depth analyses of the social enterprise market.  Their findings?  IBM is […] [read] Keywords: collaboration connections ibm enterprise
69


The Really Simple Guide to Social Business Adoption
Mon, Feb 3rd 2014 4:11p   Alan Hamilton
Five slides show you how you can transform your organization…Filed under: Adoption, Social Business [read] Keywords:
52


BP403 – Driving Business Opportunity with Social Business Patterns
Mon, Feb 3rd 2014 8:11a   Alan Hamilton
At IBM Connect 2014, Scott Smith & I presented at Business Partner development day how to generate business opportunities with the Social Business Patterns.  Here is the deck via SlideshareFiled under: IBM Connect 2014, Social Business Tagged: IBM Connect 2014, IBM Connections, Patterns, Social Business [read] Keywords: connections ibm development
83


Supercharged IBM Connections Activities
Wed, Jan 29th 2014 5:14p   Alan Hamilton
IBM Connect is the place to be when it comes to understanding all that’s happening in the world’s leading social business platform.   There is a large exhibition center where the large services and application market for the Platform can be explored.  Australian business partner, ISW is there as they have been for most years and […] [read] Keywords: connections ibm application
55


Jay Baer now on stage at the OCS #ibmcon
Mon, Jan 27th 2014 7:13a   Alan Hamilton
Jay Baer now on stage at the OCS #ibmconnectFiled under: Social Business [read] Keywords:
44


Jay Baer – Special guest speaker is Seth
Mon, Jan 27th 2014 7:13a   Alan Hamilton
Jay Baer – Special guest speaker is Seth Myers #ibmconnectFiled under: Social Business [read] Keywords:
45


Expertise Location and Knowledge Sharing Drive Better Outcomes Through Social Business
Tue, Jan 7th 2014 2:11p   Alan Hamilton
In the last article in my series about the role of social collaboration in knowledge and document management, I set the scene for positioning social as the glue which brings the tacit knowledge we humans have but which these systems don’t harness. I promised another article about the role of Expertise Location and Expertise Sharing […] [read] Keywords: collaboration
40


Social New Year’s Resolutions…
Tue, Dec 31st 2013 4:14p   Alan Hamilton
Happy New Year to you.  Thanks for stopping by my blog again.  2014 will be a busy time for the blog, so if you like what you see here I recommend you subscribe using the link at the bottom of the page. To kick us off gently in to the New Year I wanted to […] [read] Keywords:
37


Review of Living Social 2013
Mon, Dec 16th 2013 3:16p   Alan Hamilton
2013 was a busy year for the blog.  In this post I’ll summarize the postings I made and some of the highlights that came from it… January Is culture slowly killing your organization? Bring social to your business processes Something for Community Manager appreciation day How to use any blogging tool to write your IBM […] [read] Keywords: ibm blogging community
60


Energizing Life’s Work at IBM Connect 2014 #ibmconnect
Sat, Dec 7th 2013 4:11p   Alan Hamilton
  Filed under: IBM Connect 2014 Tagged: kenexa [read] Keywords: ibm
52


The Role of Social Collaboration in Knowledge & Document Management
Mon, Dec 2nd 2013 2:14p   Alan Hamilton
In my career so far, I have come across a lot of confusion about the terms Knowledge Management, Document Management and now Social Collaboration.  Of these the latter is of course the newest, but the other two are still essential disciplines for any organisation to get a grip of if it intends to become smarter, leverage its […] [read] Keywords: collaboration
39


Growing social business from the inbox out
Sun, Dec 1st 2013 9:17a   Alan Hamilton
Today’s social tools for communication can make collaboration easier, and give you the ability to quickly find information in the right context. So how do organizations get their workforce to adopt new social technologies? Begin your social business transformation when you turn the familiar email experience into a launchpad for socially-enabled business processes. Being a […] [read] Keywords: collaboration ibm email
44


Driving Social Adoption through successful on-boarding of new users
Thu, Nov 21st 2013 12:13p   Alan Hamilton
One obstacle any social business project faces is getting users to actually log into it. Once they’ve done that they often find that they have a quick look round, don’t immediately find something of interest and then never log in again. No matter how much content you might have, and how carefully-crafted your enterprise social […] [read] Keywords: enterprise
36


Social Business Success – in 18 slides
Thu, Oct 10th 2013 6:12a   Alan Hamilton
Ok, so I can’t guarantee that in 18 slides I could give you all the advice about implementing social business solutions that would guarantee success.  However, my presentation below aims to give the framework for discussion.  Why not get in touch and perhaps I can help you along the road?   Filed under: Social Business […] [read] Keywords:
42


Enabling the Install menu in IBM Notes 9 on a Mac
Wed, Oct 9th 2013 6:11a   Alan Hamilton
I have the need from time to time to install sidebar widgets and other plugins in to my IBM Notes installation.  One thing which is not enabled by default in Notes is the Install menu: The common way to do this is to edit a file in your IBM Notes application called plugin_customization.ini: Open a […] [read] Keywords: ibm lotus notes application mac widgets
51


How Bosch Use Social Collaboration to Improve Communication
Tue, Sep 24th 2013 6:12a   Alan Hamilton
Here’s a useful little video a colleague shared with me. It’s a great demonstration of how a common business communication issue is solved using a social collaboration environment, and it’s used every day by Bosch: Filed under: IBM Connections, Social Business [read] Keywords: collaboration connections ibm
37


Energizing Life’s Work with Social – It’s not what you know, it’s what you share
Wed, Sep 18th 2013 6:11a   Alan Hamilton
I don’t often find marketing videos inspiring and worth sharing, but one landed on my desk this morning which I felt I had to share: It has been released as part of the keynote event happening on 18th September where Jeff Schick, Alistair Rennie, Erik Brynjolfsson and many others will present the latest update to […] [read] Keywords: connections ibm
42


Social Business Marathon: Congratulate your Sponsor
Thu, Sep 12th 2013 7:12a   Alan Hamilton
“If you are ferocious in battle, be magnanimous in victory.”, Col. Tim Collins [read] Keywords:
45


Social Business Marathon: Appoint Your Successors
Tue, Sep 10th 2013 11:11a   Alan Hamilton
I don’t need a successor, only willing hands to accept the torch for a new generation. Rev. Billy Graham Being the leading light of a project and its main driving force is often one of the only ways that projects can be successful.  The old joke about the camel being a horse designed by committee does to some extent ring true when it comes to breaking new ground and changing the perception and culture of your organization.  There also comes a time, however, when you need to hand over t [read] Keywords: integration
59


Social Business Marathon: Start Adapting Processes
Fri, Sep 6th 2013 11:11a   Alan Hamilton
If you have been following my series on the Social Business Marathon you’ll know that we’re past the half way mark: Last time we looked at Building Communities and Content so this time we’re looking at bringing real business value to your organisation through adapting your processes to become social. Making business processes social falls into two categories: Making the stuff you do every day more social; Changing the way your organisation’s core processes work to be more social. The [read] Keywords: collaboration connections ibm lotus notes application desktop email exchange exchange firefox integration microsoft office openoffice outlook portlet profile wiki
37


Building Communities & Content–The First Half of your Social Business Marathon
Mon, Sep 2nd 2013 4:11p   Alan Hamilton
We are reaching the half way point in our social business marathon. To get past that milestone we need to start building communities and content that our users will interact with. The concept of a community is not new of course – we live in one ourselves, we work in one and we probably have many other communities that in our lives we are members of. At work, if you look closely you will realise that you are a member of many different communities – some related to your immediate work and coll [read] Keywords: collaboration best practice community development
44


Pacing your Social Business Adoption–Early Adopter Growth Plan
Tue, Aug 27th 2013 3:13p   Alan Hamilton
One of the keys to getting your social business project to hold and for the people using it to find value from it is by making it relevant to the work everyone does on a daily basis. It’s important to set strategic objectives for your social transformation – ones that demonstrate clear and tangible business improvement. It’s also important to address the more mundane business processes that your staff perform every day. So before going after that big strategic goal, think about some of [read] Keywords: collaboration ibm development email wiki
28


Warming Up for your Social Business Marathon – Vision
Wed, Jul 3rd 2013 4:18p   Alan Hamilton
In my last posting I described three lessons learned from the implementation of social business projects. The third of these was to have energy and to plan for a marathon stint. At the end of that post I promised to look more closely at each of the steps of the plan to give you some more practical advice on how to bring success to your social business project. My proposed plan was as follows: Thus, in this post we are going to start at the beginning – Warming Up. Warming Up First in the M [read] Keywords:
36


3 Lessons Learned from Social Business Adoption Projects
Tue, Jul 2nd 2013 8:20a   Alan Hamilton
Using a structured adoption approach is one way to give your social business project the best chances of success.  What’s often not discussed in such frameworks are some of the more down-to-earth issues that come up when rubber hits the road.  In this blog post I want to explore three key areas you should consider while rolling out your social collaboration solution: Your Early Adopters are Super Heroes If you choose to have early adopters – and I strongly encourage you to do so, y [read] Keywords: collaboration community enterprise facebook
112


Build your Collective Corporate Intelligence with Social Business #socbiz #ibmsocialbiz #e20
Sun, May 26th 2013 4:14p   Alan Hamilton
Collective Corporate Intelligence There are two types of knowledge: explicit and implicit. Explicit knowledge is held in data in physical and electronic form. To access it you need systems which can sort, search and sift the data. More recently this process has been improved so that the data turns more into information. For example, turning raw “likes” of a Facebook page (which is data) into trends and habits of individuals gives you something you can work with, i.e. information. Exp [read] Keywords: collaboration connections ibm facebook network networking office
50


The (Social) Network Is Your Company
Fri, May 17th 2013 3:13p   Alan Hamilton
John Gage, the 21st employee of Sun Microsystems coined the now famous phrase: “The Network is the Computer” which became a prominent feature on the Sun Microsystems’ logo and motto. More than that it became part of their philosophy before the large scale adoption of the internet. They realised that the combined power of computers, interconnected, is the real computer – able to carry out more complex tasks than would otherwise be possible by the boxes we sit in front of today. That s [read] Keywords: connections ibm development exchange exchange facebook network networking oracle server wiki
31


How I saved eight minutes today by doing nothing
Mon, Apr 29th 2013 3:16p   Alan Hamilton
This is a short example of something that landed in my inbox today which, I confess, I was so impressed with I just had to share it.  In the nearly twenty years I have been working with Notes I have become accustomed to receiving emails with DocLinks, and more recently URLs to databases or other applications which a user wants me to interact with. A DocLink, for the uninitiated, is basically like a URL but specifically for a Notes document in a database somewhere.  This predates URLs by about [read] Keywords: connections ibm lotus notes application applications database email
33


Turning Blue
Fri, Mar 15th 2013 12:11p   Alan Hamilton
I am pleased to announce that from Monday 18th March I will have joined IBM to further my career in Social Business. I am joining the world-wide ICS SWAT/Tiger team as a Social Business Consultant, focused on the UK, Ireland and Nordics. I am really looking forward to some new challenges and perspectives having spent nearly 20 years in the IBM Business Partner community, so I hope you continue to follow my blog. [read] Keywords: ibm community swat
34


Socialize your Public Folders with Notes 9.0 Social Edition and IBM Connections Activities
Tue, Mar 12th 2013 6:12a   Alan Hamilton
To mark the launch of IBM Notes 9.0 Social Edition I wanted to show how you can liberate yourself from the tyranny of Exchange Public Folders whilst making the process of sharing information and working together on tasks a truly SOCIAL process. In my last blog post I demonstrated how to use Activities in IBM Connections to restructure a project and manage the process.  In this post I want to show how the System of Engagement – i.e. engaging people in managing the project and its tasks, c [read] Keywords: connections ibm lotus notes email enterprise exchange exchange integration
25


Using Activities to Restructure and Manage a Project
Mon, Mar 11th 2013 9:12a   Alan Hamilton
Earlier today I was preparing a project for handover to a colleague. Although we have a documented process we follow for the work, it is in the form of a Word document and can be difficult to track which steps you’ve completed and which are still to be done. So that my colleague and his manager can work through the steps to be performed in a set order I went about using one of my favourite applications within IBM Connections – Activities. Activities is like a simple to-do list manager wh [read] Keywords: connections ibm notes rich text sametime applications community email server wiki
36


Integrate LibreOffice with IBM SmartCloud and IBM Connections
Sat, Mar 9th 2013 8:13a   Alan Hamilton
In a previous blog post I expounded the virtues of using the IBM Connections Desktop Plugin for Windows to make working with IBM SmartCloud for Social Business and also your own IBM Connections environment more seamless.  In this post I am going to describe how to use a popular alternative to OpenOffice, LibreOffice, to access the same services from any platform using IBM’s CMIS integration services. Content Management Interoperability Services is a standard used amongst enterprise conte [read] Keywords: connections ibm ldd lotus desktop enterprise integration mobile openoffice password server wiki
25


How can we create Predictive Knowledge?
Fri, Feb 22nd 2013 3:10p   Alan Hamilton
Lew Platt, HP. “If only HP knew what HP knows, we’d be three times more productive.” Much is discussed these days about Big Data and the role of Predictive Analytics to help create better business decisions and provide information from data.  How would it be, however if we could apply Predictive Analytics to knowledge? What I am getting at here is the role that Predictive Analytics can play in recommending information to you, suggesting next steps for you in a business process, co [read] Keywords: connections ibm application database email linking networking server wiki
43


Social File Sharing with IBM Connections Desktop Plugin
Tue, Feb 12th 2013 2:10p   Alan Hamilton
An often overlooked aspect of the IBM Connections social business platform is its ability to integrate itself with many different parts of the working environment.  If you’re a Lotus Notes user you may be aware that there is an Activities sidebar.  Did you know, though, that from the Greenhouse catalog you can also install the Files and Status updates sidebar to make dragging and dropping files in and out of emails much easier? Even if you’re not a Lotus Notes user, you still have [read] Keywords: collaboration connections ibm lotus notes application desktop microsoft password properties server
36


Color-coding diary appointments is not just for Outlook any more
Wed, Feb 6th 2013 2:10p   Alan Hamilton
In a recent migration from Exchange to Domino one of our customers complained that they thought Outlook was a much better tool because – and this was apparently the only reason – they could color-code diary appointments depending on the category they chose for the appointment. Well, the good news is that IBM Notes Social Edition does that too!, behold: You can set up the colors for the categories in a new tab in the Preferences, right next to the color-coding of emails you’ve [read] Keywords: domino ibm ldd lotus notes exchange exchange outlook
29


Microsoft: Late to the Party Again
Mon, Feb 4th 2013 2:11p   Alan Hamilton
Microsoft recently published a white paper, “The new world of social collaboration” where they set out their vision for “cultural, technological, business and industry trends that are driving social collaboration in the enterprise” I invite you to have a read of it, if only for two reasons: To recognize the same facts and phenomena which IBM and others have been evangelizing about for a very long time; For the quote “Today, Yammer and SharePoint are connected throu [read] Keywords: collaboration connections ibm enterprise integration microsoft sharepoint
22


IBM Connect Soccer Saturday – Social Soccer
Sun, Feb 3rd 2013 5:11a   Alan Hamilton
On the Saturday before IBM Connect kicked off some of the community staged a soccer match where the United Nations of IBM Connect came together to play the Beautiful Game.  I’ll let you decide how beautiful this particular game was, but here are some of the highlights: [read] Keywords: ibm community
28


IBM Connect Opening General Session – My Photos
Sun, Feb 3rd 2013 5:11a   Alan Hamilton
IBM Connect Opening General Session, a set on Flickr. Collection of photos and videos from the Opening General Session of IBM Connect 2013 [read] Keywords: ibm
26


The Path to Social Business
Thu, Jan 31st 2013 5:13a   Alan Hamilton
The path to becoming a social business, one which has a more engaged workforce, customer-base and supply chain, is one which ultimately leads to greater business success. What components, however, do you need to consider putting in place from a strategic standpoint? My graphic below attempts to put each of the components I feel any organisation should consider implementing or integrating into their social collaboration environment. The Path to Social Business (C) 2013 alanghamilton.com The blue [read] Keywords: collaboration connections ibm applications integration
23


How to use any blogging tool to write your IBM Connections blog
Wed, Jan 30th 2013 1:12p   Alan Hamilton
Whilst at IBM Connect 2013 in Orlando I have been using my iPad for blogging, tweeting, and generally staying in touch.  Thanks to the fairly-stable WiFi throughout the event it’s been easy enough to broadcast updates to my colleagues and give them updates on what’s going on. One area I have struggled, however, is in using the IBM Connections App for iOS to update my Connections blog in the office.  Currently it only supports plain text transfer of the blog article.  This is natur [read] Keywords: connections ibm rich text applications blogger blogging email office password server wifi
21


Infographic: Something for Community Manager Appreciation Day
Tue, Jan 29th 2013 6:13a   Alan Hamilton
…sorry it’s a bit late… [read] Keywords: community
32


Bring Social to your Business Processes
Sun, Jan 13th 2013 3:13p   Alan Hamilton
In January 2011 I attended Lotusphere and witnessed IBM’s entry in to the Social Business arena. It was a seminal moment for me, having been involved in IBM collaboration solutions for nearly 20 years. In my time I have seen collaboration described variously as groupware, document management, knowledge management, intranets and now social business. I am not saying that each of these solution categories are the same – they most definitely have distinct features and facets which distin [read] Keywords: collaboration connections ibm lotus lotusphere notes applications database enterprise instant messaging
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Is culture slowly killing your organization?
Fri, Jan 4th 2013 10:14a   Alan Hamilton
The wrong kind of culture could kill your organisation Let’s consider one simple scenario which would occur in any organisation. We have the company handbook, published by the management as a rulebook by which staff are expected to refer and abide. Typically the HR department will produce this document, perhaps in consultation with senior management, certainly seeking senior management sign-off. Once it’s done it might be posted onto the Intranet and a news item put up with a link to [read] Keywords: email facebook mobile server twitter
32


Your Social Business New Year Resolutions
Mon, Dec 31st 2012 11:14a   Alan Hamilton
We all know the pitfalls of New Year Resolutions.  You can usually guarantee that that gym membership will be unused by February and that the old chocolate habit will be back the first time you need some energy.  Turning your business into a Social Business – one which uses social collaboration tools such as IBM Connections to enhance the way people discover and share information – should be on your work resolutions list this year. Maybe it was on your list last year and you went b [read] Keywords: collaboration connections ibm community
23


The last post for 2012
Fri, Dec 14th 2012 5:13p   Alan Hamilton
It might seem a little early to be hanging up my blogging tools for the year, but I feel a recharge of my batteries is needed. Thank you again to everyone who gave me feedback and encouragement in my blogging efforts this year. Lots more to come in 2013. Let me leave you with what I would like to be the enduring message from me for this year, the Social Business Equation: [read] Keywords: blogging
40


Something for #noemailday
Wed, Dec 12th 2012 5:18a   Alan Hamilton
Today is a special day for lots of reasons, not least because it’s the last time for a very long time that we’ll see a perfectly repeating date: 12/12/12. It’s also No Email Day – a day when us social types use social networks, twitter and all other “social” communication methods to show that email is less useful these days for collaborating with our colleagues than other media available to us now. With this in mind, I have prepared the attached which you migh [read] Keywords: desktop email twitter
28


IBM Docs – Social Document Creation
Tue, Dec 11th 2012 3:18p   Alan Hamilton
The recent announcements about the release into the wild of IBM Docs made me realize I had an opportunity at shameless self-promotion.  At the beginning of this year I blogged about the features of IBM Docs beta as it was on Greenhouse. If you’re looking for a quick summary of just how good IBM Docs really is, take a look at these posts: Part One – Documents and interoperability with desktop software. Part Two – Spreadsheets and Presentations. [read] Keywords: ibm desktop
21


IBM Champion for 2013
Tue, Dec 11th 2012 11:17a   Alan Hamilton
I’m very pleased to have been nominated and awarded the status of IBM Champion for Collaboration Solutions for 2013. It’s a great honour and I’m very grateful to everyone who nominated me. [read] Keywords: collaboration ibm
31


Making the Most of IBM Sametime Connect’s Managed Settings
Wed, Dec 5th 2012 9:11a   Alan Hamilton
The Sametime Connect and Sametime embedded clients are both based on the IBM Expedtior framework which is in turn based in the open source Eclipse system. As such this allows us to have great flexibility about the way in which the clients are deployed and the options which can be installed. It also brings with it a level of complexity which Domino administrators (who are usually the ones with the job of managing the Sametime client) are not familiar with and can find baffling. There is good docu [read] Keywords: domino ibm lotus notes notes client policies sametime community eclipse instant messaging server xml
24


The Social Business Equation for Success
Sun, Dec 2nd 2012 1:11p   Alan Hamilton
Consider the following equation: (desire to be social) x (social collaboration platform) = (explicit knowledge) + (business intelligence) The equation above is simple enough for anyone in business to understand.  The power of the equation, however, is only one which businesses are beginning to make the most of. The use of collaboration tools in business has often promised much in terms of increases in performance, efficiency, better work/life balance etc.  Any of us who have been exposed to th [read] Keywords: collaboration foundations email facebook instant message instant messaging linkedin wiki
28


Social Connections IV: My PoV
Sat, Dec 1st 2012 9:11a   Alan Hamilton
Stuart McIntyre & Luis Suarez I have found through my professional life that there are broadly two types of experts.  The first type say a lot but don’t actually practice what they preach.  The second are the true practitioners of their trade, the ones who can offer genuine insights into how they have solved problems.  The best type of the latter expert is one who is also prepared to share that information. These social experts, who believe that IBM offers the best and most compel [read] Keywords: collaboration connections ibm community twitter
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10 Easy Steps to Social Business: Steps 1 – 10 Roundup and Infographic
Thu, Nov 29th 2012 10:11a   Alan Hamilton
If you have been following my series, 10 Easy Steps to Social Business, then hopefully you’ve gained an understanding of: Embedding social techniques into your business processes with some examples (more to come). The need for customization of your social business solution. Things to think about when preparing a Social Business Governance Plan. Hire Social People with a great interview with Joyce Davis (@jadintx). Leaders: Lead. Evangelize and Enable Communicate the Plan Motivate [read] Keywords: ibm policies twitter
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10 Easy Steps to Social Business – Step 10: Show the Metrics of Value
Wed, Nov 28th 2012 10:17a   Alan Hamilton
How do you improve something? Draw a graph. If you want to see how well you are doing, how something is improving or how far you have moved, put it in a graph. A picture tells a thousand words and so therefore putting the practice of business analytics to work in your social collaboration environment will help you see how your business is improving. Armed with statistics like these you can be sure any executive will want to hear from you. On a project I was recently involved in we actively had [read] Keywords: collaboration connections ibm community development
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10 Easy Steps to Social Business – Step 9: Reverse Mentor your Leaders
Tue, Nov 27th 2012 12:11p   Alan Hamilton
Douglas Adams Reverse Mentoring is not some hairbrained scheme dreamt up by some new-age management gurus, in fact Jack Welsh as CEO of General Electric proposed reverse mentoring of the executives in an organization as a way to rapidly bridge the management technology gap. As we have said on many occasions in this series of articles, it’s vital for the long term health of your social collaboration project that it gets the buy-in and active participation of your executives. The executives [read] Keywords: collaboration development
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10 Easy Steps to Social Business – Step 8: Motivate and Engage
Mon, Nov 26th 2012 11:11a   Alan Hamilton
Developing a social collaboration system in your organization is a marathon, not a sprint.  You have to realize that you need to pace yourself – you need to know when the pace needs to get picked up and of course leave some energy for the last 100 yards. In our journey to becoming a social business so far we have managed to get as far as releasing materials for others to pick up and start using for implementing social strategies in their parts of the organization. This is all very well bu [read] Keywords: collaboration connections ibm blogging community
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10 Easy Steps to Social Business – Step 7: Communicate the Plan
Sun, Nov 25th 2012 3:10p   Alan Hamilton
In step 7 of the 10 Easy Steps to Social Business we focus on how to get other people to take up your plan. So far you have been in control of the action but now that you have a thriving social intranet in place you need to package up the goodness so that others can get started. So, how do you do it? There are no hard and fast rules for packaging your Social Intranet Starter Kit, but here are some thoughts for what you might want to include: Statement of the vision of the social intranet. Evide [read] Keywords: collaboration community
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10 Easy Steps to Social Business – Steps 4-6 Infographic and roundup
Wed, Nov 14th 2012 7:11a   Alan Hamilton
If you have been following my series, 10 Easy Steps to Social Business, so far then hopefully you’ve gained an understanding of: Embedding social techniques into your business processes with some examples (more to come). The need for customization of your social business solution. Things to think about when preparing a Social Business Governance Plan. Hire Social People with a great interview with Joyce Davis (@jadintx). Leaders: Lead. Evangelize and Enable Many thanks for the kind feedb [read] Keywords: policies twitter
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10 Easy Steps to Social Business – Step 6: Evangelize and Enable
Mon, Nov 12th 2012 7:14a   Alan Hamilton
Step 6 – Evangelize and Enable is the one where you might struggle to keep momentum going. You might experience apathy, derision, and general “so what” from the broader population of users. When you reach this stage you will have established a thriving social intranet amongst like-minded individuals and hopefully managed to get your leader and some of the senior execs on board. Now comes the challenge of going from early adopter to mass market. Inspiration in this stage of your Soc [read] Keywords: administration policies community wiki
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10 Easy Steps to Social Business – Step 5: Leaders Show the Way
Thu, Nov 8th 2012 7:14a   Alan Hamilton
Getting your executives to buy into the concept of a social business in most cases is something which they will either get straight away or not.  Those who are switched on to “modern” technology will not need much convincing that implementing social technologies in the workplace will improve communications and enhance productivity.  Those who don’t see the need for it, of course, require a little more persuasion. I am not going to discuss the ways in which you might persuade [read] Keywords: policies blogging enterprise mobile
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Temporary Post Used For Theme Detection (edf46e26-3ed2-41b8-8f75-802bb8d965a9 – 3bfe001a-32de-4114-a6b4-4005b770f6d7)
Tue, Nov 6th 2012 8:14a   Alan Hamilton
This is a temporary post that was not deleted. Please delete this manually. (544bb64b-c9e4-400c-a27f-614f916e8bb0 – 3bfe001a-32de-4114-a6b4-4005b770f6d7) [read] Keywords:
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10 Easy Steps to Social Business – Step 4: Hire Social People
Mon, Nov 5th 2012 9:14a   Alan Hamilton
It’s one thing to inject your social business platform with a big push of enthusiasm for your social business evangelist. It’s a completely different proposition three, six, nine and twelve months down the line when the initial project might have completed and normal business returns. Normal business, of course, if your project is successful, should now be social business. There should be socialized business processes running in an environment users recognize, are at ease with and in [read] Keywords: collaboration connections ibm community development enterprise facebook mobile twitter
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My really simple guide for installing SugarCRM on SUSE Linux.
Tue, Oct 30th 2012 12:17p   Alan Hamilton
Download SuSE Enterprise Linux Server 11 from Novell – http://download.novell.com/SummaryFree.jsp?buildid=h0AOp5AT-18~ Install SuSE Linux and log into it so that you can access the graphical desktop. Download the SugarCRM Community Edition for Linux FastStack system. http://sourceforge.net/projects/sugarcrm/files/1%20-%20SugarCRM%206.5.X/FastStack/sugarcrm-CE-6.5.6-linux-installer.bin/download Open a GNOME Terminal: cd Desktop chmod ug+x sugarcrm-CE-6.5.6-linux-installer.bin ./sugarc [read] Keywords: admin community desktop enterprise linux server
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Respond to a Tender using Activities
Mon, Oct 22nd 2012 12:14p   Alan Hamilton
Responding to a Tender, or similar Request for Proposal, is often a daunting task.  It’s a classic situation where multiple copies of a file fly around between the different contributors, each one sending the same thing over and over.  One way to retain your sanity, win some points with the IT department and avoid the inevitable word processor document corruption is to use a more collaborative approach. One example of this is to use Activities in IBM Connections 4 to handle the tasks.  [read] Keywords: connections ibm
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10 Easy Steps to Social Business, Steps 1-3 Infographic and roundup
Wed, Oct 17th 2012 9:12a   Alan Hamilton
If you have been following my series, 10 Easy Steps to Social Business, so far then hopefully you’ve gained an understanding of: Embedding social techniques into your business processes with some examples (more to come). The need for customization of your social business solution. Things to think about when preparing a Social Business Governance Plan. Many thanks for the kind feedback and comments I’ve received so far.  Steps 4 – 6 of the plan will be coming soon.  In the m [read] Keywords: lotus noteslotus policies
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10 Easy Steps to Social Business, Step 3 – Set Governance Policies
Tue, Oct 16th 2012 2:11p   Alan Hamilton
An organization’s social media policy defines how your employees use and interact with social media channels such as LinkedIn, Twitter, Facebook and so on.  As such, as well as laying down the law in terms of what is acceptable it should also guide, coach, mentor and provide useful resources to enable your staff to use social media channels appropriately.  By “social media” channels I include those that you might create yourself – such as your social intranet, social ex [read] Keywords: ibm policies email facebook linkedin twitter
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10 Easy Steps to Social Business, Step 2 – Customize
Mon, Oct 15th 2012 1:11p   Alan Hamilton
The need to customize your social business environment is equivalent to moving your belongings into a new house and making it your own. We’re not truly comfortable in our home if it doesn’t express our tastes and preferences. So it is true of a system in which you will come to “live”. A successful social business solution will become your working home, and hence needs to be adapted to suit your organization’s tastes. There are several areas you should consider when [read] Keywords: connections ibm ldd lotus notes community db2 email integration microsoft office outlook profile websphere websphere portal wiki
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Step 1 – Integrate Social into your Business Processes (episode 2) – Customer Service
Sun, Oct 14th 2012 7:11a   Alan Hamilton
In episode 1 of our Social Business journey we looked at how we might practically socialize a sales team.  In this entry we’re looking at how a customer service organization might socialize its process for greater customer satisfaction and better throughput. In the picture above, the common issue with customer service in any organization is demonstrated.  Your customer faces a number of barriers to communication with you (as your organization).  Do I call, email, post a support request? [read] Keywords: connections ibm community development email wiki
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Step 1 – Integrate Social into your Business Processes (episode 1)
Thu, Oct 11th 2012 4:11p   Alan Hamilton
The first step in the Ten Easy Steps… is probably the most important of them all.  People will not collaborate at work spontaneously.  They need to have a mission to work together on.  In most organisations the mission is their daily job.  It’s that project they’re working on; it’s that report they’re writing; it’s that customer service they’re delivering; it’s those sales they’re winning. So, given a common mission, what would you do to “socialise” a process and more i [read] Keywords: collaboration connections ibm best practice bookmarklet community laptop mobile office widget
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Becoming a Social Business in 10 easy steps
Mon, Oct 8th 2012 7:10a   Alan Hamilton
I was lucky enough to attend the IBM Leadership Alliance conference last week in Boston.  This is an annual gathering of a large number of senior IBM execs, IBM Champions, key customers and a some hangers-on like me.  The entire event is covered by a non-disclosure agreement as the IBMers share their product plans and seek feedback on their plans from the audience. One session stuck out particularly for me.  It was Sandy Carter‘s presentation on becoming a social business.  Although th [read] Keywords: collaboration connections ibm lotus application blackberry community enterprise iphone mobile network security twitter
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Downloading IBM Connections 4? Here are the part numbers
Wed, Oct 3rd 2012 4:10p   Alan Hamilton
If you are an IBM Passport Advantage customer, or an IBM Business Partner, one of the easiest ways of downloading your entitled products is to put a comma-separated list of part numbers into the IBM website (PA or PW). Finding the part numbers for the product you want to download is actually relatively easy.  If you do a search for the product you want and then add “download document” you should find a document like this, in this case for IBM Connections 4. The listing of part numbe [read] Keywords: connections ibm
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How to cut your meetings from 1 hour to 10 minutes
Sun, Sep 30th 2012 9:10a   Alan Hamilton
Here’s an experiment we could all carry out. Evaluate the cost of your next meeting with this website. Now, in the comments to this blog post post a comment with the cost of your next meeting. Add to it any additional costs of travel etc. You should find the answer a bit scary. That money has been blown. Straight off the bottom line, and in many companies needs to be earned at a ratio of 1:10 to cover costs. So for ever $100 in the cost of your meeting, the company needs to earn about $100 [read] Keywords: connections ibm lotus community
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Using a wiki to write a sales proposal
Tue, Sep 25th 2012 6:10a   Alan Hamilton
In an earlier blog post I encouraged you to think of the wiki as a social content management system.  Well, this time I am going to show how with a little thought you can make the production of proposals a social activity too. In IBM Connections you could create a community as the hub of activity for an individual client.  Then you could use the Wiki to create a master table of contents for each of the proposals you prepare.  That way all the documentation, content, links and other material f [read] Keywords: connections ibm community wiki
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IBM Connections toolbar for Mozilla Firefox
Tue, Sep 18th 2012 12:10p   Alan Hamilton
They say “Ask and ye shall receive”, and that’s exactly what has happened to me this week. I was at the Cloud Social Redbooks residency last week and spotted one of the IBM’ers had a rather nifty IBM Connections toolbar for Firefox installed. A few tweets later and @dave_hay connected to the author of the toolbar. Today I am very pleased to say that the toolbar has now been released for the general public, and rather cool it is too. So thanks to a bit of social media and [read] Keywords: connections ibm lotus firefox server wiki
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Is the wiki the hero of social content management?
Thu, Aug 30th 2012 4:13p   Alan Hamilton
Everybody these days is prefixing stuff with “social”. Even being social needs to be socialized these days. It’s not enough to actually go out and meet your friends, but you have to tweet and Facebook-post about it too – presumably so that your less social friends can feel socially-inadequate. Anyway, being as I am an advocate for social business, I have been thinking about what the BUSINESS bit actually relates to. There are many descriptions out there. My favourite is t [read] Keywords: connections ibm lotus rich text facebook google wiki
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Why Build a Social Intranet?
Wed, Aug 22nd 2012 3:09p   Alan Hamilton
“One day soon, every employee, every retiree, every customer, every business partner, every investor and every neighbour associated with every company will be able to share an opinion about that company with everyone in the world, based on first hand experience. The only way we can be comfortable in that world is if every employee of the company is truly grounded in what their company values and stands for. Essentially the employee becomes an ambassador.”, John Iwata, IBM. All organisations [read] Keywords: collaboration connections ibm application email facebook integration linkedin linking networking office twitter
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Does social business have a future?
Tue, Aug 21st 2012 4:20p   Alan Hamilton
I consider a Social Business to be one which harnesses the power of social networking technology to aid collaboration and decision making in organizations.  I see this as the modern extension of Knowledge Management which was seen in the early part of this century as the consequence of better database solutions, the advent of the Web as we now know it and a way to finally make our work “smarter”.  But will Social Business disappear like Knowledge Management, “Knowledgebases”, “Groupw [read] Keywords: collaboration connections ibm lotus notes database email enterprise facebook google integration network networking server wiki
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The History of Social Collaboration
Sat, Jul 21st 2012 11:12a   Alan Hamilton
File this post under another old-but-good-un. This is a really nice info graphic highlighting the growth of social collaboration over the years. Nice to see Mitch Kapor being recognised: Click to enlarge.Courtesy of Central Desktop [read] Keywords: collaboration desktop
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Andy McAfee – IBM Conversations with Industry Innovators
Sat, Jul 21st 2012 8:12a   Alan Hamilton
This is a really inspirational interview with Andrew McAfee from MIT, dealing with social business and how it is disrupting collaboration. Knowledge Management is not social! An old one, but a good one to review: [read] Keywords: collaboration ibm
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Building a knowledge economy with social business
Fri, Jul 20th 2012 2:12p   Alan Hamilton
English: Phillippine stock market board (Photo credit: Wikipedia) Something which we are all aware of these days is the state some countries have ended up in thanks to the economic crisis affecting Western Europe and America.  Constraints on the availability of money has resulted in recession, stagnation and an overall malaise. I believe the same analogy can be drawn in many organisations these days when considering how it deals with collaboration, knowledge management and generally being a bet [read] Keywords: collaboration archive community email wiki
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Restoring the recovery partition in Mac OS X Lion
Fri, Jul 20th 2012 2:12p   Alan Hamilton
Time Machine on Mac OS X 10.5 (Photo credit: juancabrera) Recently I foolishly zapped the hard disk of my Mac, removing both the main partition and the Recovery HD partition.  I found that I wasn’t able to re-install Lion (or Mountain Lion) from disk or USB stick because the installer kept complaining about there being no recovery partition present. Thankfully I had been using Time Machine on an attached drive so, after a lot of playing around, found the following procedure which might be [read] Keywords: apple applications laptop mac
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Fixing IBM Lotus Notes 8.5.3 on OS X Mountain Lion
Fri, Jul 20th 2012 2:12p   Alan Hamilton
This tip comes courtesy of an excellent suggestion by @stuartmcintyre… After installing the OS X Mountain Lion GM seed, Lotus Notes gets moved into a Lotus Notes folder.  On my machine, double-clicking on Notes.app within the folder causes Notes to start but when I double-click on an email or calendar appointment, Notes would crash. A solution is to move the Apple Notes.app file into a folder and move Lotus Notes back to being the Notes.app application (into the same location as it was before [read] Keywords: ibm lotus notes apple application applications email mac twitter
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Building a knowledge economy with social business
Fri, Jul 20th 2012 9:13a   Alan Hamilton
English: Phillippine stock market board (Photo credit: Wikipedia) Something which we are all aware of these days is the state some countries have ended up in thanks to the economic crisis affecting Western Europe and America.  Constraints on the availability of money has resulted in recession, stagnation and an overall malaise. I believe the same analogy can be drawn in many organisations these days when considering how it deals with collaboration, knowledge management and generally being a bet [read] Keywords: collaboration archive community email wiki
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Fixing IBM Lotus Notes 8.5.3 on OS X Mountain Lion
Fri, Jul 20th 2012 6:12a   Alan Hamilton
This tip comes courtesy of an excellent suggestion by @stuartmcintyre… After installing the OS X Mountain Lion GM seed, Lotus Notes gets moved into a Lotus Notes folder.  On my machine, double-clicking on Notes.app within the folder causes Notes to start but when I double-click on an email or calendar appointment, Notes would crash. A solution is to move the Apple Notes.app file into a folder and move Lotus Notes back to being the Notes.app application (into the same location as it was before [read] Keywords: ibm lotus notes apple application applications email twitter
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Restoring the recovery partition in Mac OS X Lion
Wed, Jul 11th 2012 5:11p   Alan Hamilton
Time Machine on Mac OS X 10.5 (Photo credit: juancabrera) Recently I foolishly zapped the hard disk of my Mac, removing both the main partition and the Recovery HD partition.  I found that I wasn’t able to re-install Lion (or Mountain Lion) from disk or USB stick because the installer kept complaining about there being no recovery partition present. Thankfully I had been using Time Machine on an attached drive so, after a lot of playing around, found the following procedure which might be [read] Keywords: collaboration ibm apple applications laptop mac twitter
22


Does social business have a future?
Wed, Jul 4th 2012 9:14p   Alan Hamilton
I consider a Social Business to be one which harnesses the power of social networking technology to aid collaboration and decision making in organizations. I see this as the modern extension of Knowledge Management which was seen in the early part of this century as the consequence of better database solutions, the advent of the Web as we now know it and a way to finally make our work “smarter”. But will Social Business disappear like Knowledge Management, “Knowledgebases”, “Groupware [read] Keywords: collaboration connections ibm lotus notes database email enterprise facebook google integration network networking server twitter wiki
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Installing IBM Connections support in SugarCRM
Fri, Jun 15th 2012 8:15a   Alan Hamilton
Image via CrunchBase This definitely comes under the category of how to turn SugarCRM into SocialCRM.  Installing the excellent IBM Connections module into SugarCRM is quite straightforward. Get the module from here.  This will download a ZIP file.  If you are using Safari, make sure it doesn’t unzip the ZIP file as Sugar wants the module in ZIP form. Login to SugarCRM and go to the Admin section. Scroll down to the Developer section and choose Module Loader: In the Module section, br [read] Keywords: admin administration collaboration connections ibm application password profile properties server twitter
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IBM Connections Client for iPad / iPhone / Android
Mon, Jun 11th 2012 11:17a   Alan Hamilton
  Using IBM Connections on a mobile device just got a whole lot better.  In fact, I would go as far to say that it beats using it in a web browser.   The latest version of Connections for iOS and Android move the client application from being a thinly-disguished embedded web browser to a full native client which makes expert use of the REST APIs which IBM have published for their social business solution. Particularly pleasing is the fact that the client now supports multiple Connections acco [read] Keywords: collaboration connections ibm lotus application integration interface iphone mobile twitter
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List of useful social-related add-ons for Lotus Notes and Sametime
Thu, May 31st 2012 12:12p   Alan Hamilton
Something I wish IBM would include in the base install of Lotus Notes is all the excellent plugins for the sidebar that extends the functionality of Notes to work with Connections and Quickr.  For those that don’t know, they are all available free of charge from the Catalog on Lotus Greenhouse.  However, to save you some time, I have listed and linked below the ones I have found most useful. IBM Connections 3.0.1.1 Plug-in for IBM Sametime IBM Connections 3.0.1 Files Plug-in for Lotus N [read] Keywords: collaboration connections ibm lotus notes quickr sametime sametimelotus desktop microsoft office twitter
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Alternative to Lotus Traveler client on Android
Wed, May 30th 2012 2:11p   Alan Hamilton
Something I have been trying out on my Lenovo ThinkPad tablet, which has found a new lease of life since the Ice Cream Sandwich update, is TouchDown HD for tablets.  This is a Microsoft Exchange ActiveSync client and provides full access to email, calendar, and contacts, as well as synchronising the photos you might have of your contacts. Don’t get me wrong, there’s nothing wrong as such with the default Lotus Traveler clients for Android, and by all accounts they’ll get bette [read] Keywords: collaboration ibm lotus notes traveler email exchange exchange google microsoft password server twitter




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