357 Lotus blogs updated hourly. Who will post next? Home | Downloads | Events | Pods | Blogs | Search | myPL | About 
 
Latest 7 Posts
How To Receive Ubuntu 12.04 Kernel Updates After 7 August 2014
Wed, Jul 16th 2014 129
World Cup 2014 Skype Chat Announced
Thu, Jun 12th 2014 138
Engage 2014 Slides Available
Fri, Apr 4th 2014 281
Wisdom on Longevity From a 96 Year Old Skier
Tue, Mar 11th 2014 224
New ICS Linux Skype Chat Announced
Mon, Feb 3rd 2014 390
If You Would Like a x64 Notes Client on Windows, Read This
Mon, Feb 3rd 2014 565
Get the Line on Linuxfest V -- Only at IBM Connect 2014
Wed, Jan 22nd 2014 256
Top 10
Managing VMware Tools on Linux, Part II: Fixing "An error occurred while mounting" During Boot-up
Sun, Jul 14th 2013 846
If You Would Like a x64 Notes Client on Windows, Read This
Mon, Feb 3rd 2014 565
"IBM iNotes on Firefox 26 is Inoperable" -- FIXED
Thu, Dec 26th 2013 505
Simple Tips to Keeping Warm and Staying Safe in Winter
Sat, Jan 4th 2014 400
New ICS Linux Skype Chat Announced
Mon, Feb 3rd 2014 390
Managing VMware Tools on Linux, Part I: Working with Ubuntu’s New ’Standard’
Wed, Jul 10th 2013 388
IBM Traveler 9.0.1 on Android - "Invalid Password" Fix
Thu, Dec 5th 2013 354
Engage 2014 Slides Available
Fri, Apr 4th 2014 281
IBM Connect 2014 Saturday Social Events Calendar
Wed, Jan 22nd 2014 268
Get the Line on Linuxfest V -- Only at IBM Connect 2014
Wed, Jan 22nd 2014 256


"Why Does IBM Constantly Insist on Having Their Customers and Partners Perform Website Testing?"
Bill Malchisky    

Well you probably guessed or even knew that the main product sites at Lotus and IBM have been recently updated to handle the new re-branded products. Unfortunately, the execution is missing some URL redirection, which leaves people like you the reader, to find the flaws and report them back to IBM -- for free. I will focus on one aspect of a greater issue for brevity purposes. Know that I have no problem providing substantiated feedback in a professional manner; but there are times when the issues found really insult the intellect of the target audience. These matters are resolved with some very basic testing in most cases. Of course, ibm.com is a massive site with scores of pages, so of course, dead links will appear occasionally. This post highlights a different situation. Ultimately, it leaves the end user to contact their IBM/Lotus BP (if they have one), contact IBM directly (expensive for both parties) or go to a competitor. If they really lack the desire to perform proper internal testing --- and I have zero information that they do, but providing a conjecture based perception here --- then they should hire partners and select customers to perform simple usability testing. Because in the end, the absence simply irks their partners and can deflate their customers' zeal, leaving us in the community, to help the customer find what they need. (But that point commences deviation into matters outside the intended scope of this post.)

Where I am Going With This Post?

A long time ago, in an internet far, far away, one could type lotus.com/ and you would get to the product page--quickly and easily. In fact, the main IBM site also did and does this well. Two of my favorite site conventions are ibm.com/servers and ibm.com/linux. As expected, one arrives at the main systems product page with the former, and the IBM Linux portal when using the latter link. With the re-branding of several Lotus products, many of the new expected URL conventions are counter-intuitive, if they work at all. Here is a table of my findings this evening. It is hardly an exhaustive list, but illustrates the point sufficiently.
Product
URL Shortcut
Results
Notes Lotus.com/notes Redirects to Lotus.com
Ibm.com/notes Redirects to the Lotus Notes product page on IBM.com
Domino Lotus.com/domino Redirects to Lotus.com
Ibm.com/domino Redirects to the Lotus Domino product page on IBM.com
Sametime Lotus.com/sametime Redirects to Lotus.com
Ibm.com/sametime Redirects to the IBM Sametime product page
Quickr Lotus.com/quickr Redirects to Lotus.com
Ibm.com/quickr Our apologies…
The page you requested cannot be displayed
Connections Lotus.com/connections Redirects to Lotus.com
Ibm.com/connections Our apologies…
The page you requested cannot be displayed
Traveler Lotus.com/traveler Redirects to Lotus.com
Ibm.com/traveler Our apologies…
The page you requested cannot be displayed
LotusLive Lotus.com/lotuslive Redirects to Lotus.com
Ibm.com/lotuslive Our apologies…
The page you requested cannot be displayed
Support Lotus.com/support Redirects to Lotus.com -> click on Support in left pane -> IBM Support
Ibm.com/support Redirects to IBM Support page portal



Yes, some of the products that were Lotus originally, have been re-branded as IBM now. They are reachable via the IBM URL convention and that is all fine and well. The products that do redirect to Lotus.com are accessible under the Featured Product section in the rightmost column. But is this the correct approach?

Example 1
: If a customer uses IBM Connections, seeks the main product page at ibm.com via redirection, they are unable to do so. Two options to solve: (1) they can either hunt for it on the main IBM site, (2) or go to Lotus and find it there. So, the IBM Connections product is accessible via Lotus.com but not via ibm.com. Fascinating.

Example 2
: Lotus.com/Notes goes to Lotus, but the same convention on the IBM site takes one to the Notes product page -- which is the expected result, but on the Lotus side. This is a counter-intuitive web experience which creates frustration.

The table really highlights that the URL redirection table is missing some entries. If IBM is in a hybrid state for naming products, then add a few entries to ensure that your sales audience can find what they need easily. Very simple items for the proper administrator to create easily.

Solution

The customer is really not going to know at a moment's notice what product is owned by which division. What was Lotus yesterday may be IBM today or tomorrow. People refer to Lotus Quickr simply as "Quickr". It is surprising to me that when all of its sister products have ibm.com redirects due to re-branding, that Quickr does not.  Allowing smarter, web savvy customers or partners an intuitive design with time-saving conventions is important and well, expected in today's market. So if the site user wants a particular product, take them directly to the respective product page. Simple.

I really no longer care what IBM names the products, just as long as they have a future. But whatever they do with this effort, the implementation should be common, complete and consistent. These URL shortcuts are also a feature that IBM has provided successfully previously. The competition understands this too and has done it well for years. Guess where hp.com/drivers takes you? Or how about microsoft.com/exchange? Thanks for reading. Enjoy your day.

---------------------
http://www.BillMal.com/billmal/billmal.nsf/dx/11172011031121AMWMABM6.htm
Nov 17, 2011
95 hits



Recent Blog Posts
129


How To Receive Ubuntu 12.04 Kernel Updates After 7 August 2014
Wed, Jul 16th 2014 1:11p   Bill Malchisky Jr.
Certain versions of Ubuntu have an older version of their Hardware Enablement Stack (HWE) and thus it needs to be upgraded, or on 7 August 2014 you will no longer receive kernel and graphics stack updates; all other software updates will proceed unimpeded. Below is what I learned along with excerpts from the Ubuntu wiki post on the event. The current release schedule and EOL announcements for each Ubuntu build is located here. What is HWE? "Hardware Enablement Stacks (HWE) are incorpora [read] Keywords: domino ibm linux security vm wiki ubuntu
138


World Cup 2014 Skype Chat Announced
Thu, Jun 12th 2014 6:10p   Bill Malchisky Jr.
Just in-time for the World Cup, the ICS Community has a Skype chat to capture all the comments from our community on the great game. If you would like to join your friends from around the world in a zealous environment -- especially when the Dutch play -- let me know via Skype, or comment on this post with your skype name, if I'm offline. Links for the official FIFA World Cup: social media accounts, widgets, RSS Feeds, Twitter team lists - click accordingly. See you on the virtual pitch [read] Keywords: application community skype twitter widgets
281


Engage 2014 Slides Available
Fri, Apr 4th 2014 12:11p   Bill Malchisky Jr.
I published my Engage 2014 session slides to both SlideShare and My Presentations page. I took time to review the deck and decided to test further the remote access redirect slides, ultimately dramatically simplifying the steps. The result is an easy two-step process that should work fine for about 80% of use cases. If your needs exceed what I provided, please contact me and I can offer some suggestions for an alternate approach. Just remember, if your desktop system is Windows, load your X Wind [read] Keywords: administration desktop linux server
224


Wisdom on Longevity From a 96 Year Old Skier
Tue, Mar 11th 2014 4:11p   Bill Malchisky Jr.
George Jedenoff started skiing at the age of 43 and has been hooked ever since. Earlier this month, he once again carved some turns at Alta and Snowbird with the Ski Utah crew and talked about longevity, keeping motivated, the importance of staying fit, and how skiing has been a part of his life every single year since 1960. Hardly timid, George seeks out powder and has a wonderfully cordial demeanor, with excellent diction. Applicable life advice for even non-skiers. Enjoy this short video. [read] Keywords:
390


New ICS Linux Skype Chat Announced
Mon, Feb 3rd 2014 10:11p   Bill Malchisky Jr.
During a packed room at Linuxfest V during IBM Connect 2014, an attendee asked if there was a place where we could collaborate on using Linux with ICS. Enter Community in action: Tim Clark immediately stepped-up to start a new Skype chat entitled, "ICS Linux Chat". Therefore, if you would like a place to go and chat about Linux between Connect events or my Linux sessions at LUG events, then please contact myself, Tim Clark, Devin Olson, or Christoph Stoettner to get invited. We would be happy [read] Keywords: ibm community linux skype
565


If You Would Like a x64 Notes Client on Windows, Read This
Mon, Feb 3rd 2014 6:10p   Bill Malchisky Jr.
While at IBM Connect 2014, I heard that a prototype x64 Windows Notes client is in the works -- rumor perhaps, but it is intriguing. I also know that unless there is a business justification, IBM will spend development and testing dollars elsewhere -- which also makes sense and is prudent. There are lots of internal prototypes at any ISV/OEM, few of which see the light of day. What their respective clients want and need ultimately moves any subset of prototypes towards a production release: cust [read] Keywords: domino ibm notes notes client traveler apple community development skype
256


Get the Line on Linuxfest V -- Only at IBM Connect 2014
Wed, Jan 22nd 2014 6:11a   Bill Malchisky Jr.
I am thrilled to announce that we have secured a room for another unofficial all-Linux session at IBM Connect. Linuxfest returns for the fifth consecutive year. We have great digs inside the Dolphin at Oceanic 2, so it is really easy to find. Red Hat is sponsoring us for the third consecutive year and I am thrilled to be working with them to help move Linux forward within the IBM/Lotus Community. ic14-linuxfest-v.ics Date: Thursday, 30 January Time: 12:30 - 1:30 PM Place: Dolphin -- Ocea [read] Keywords: ibm lotus application community linux red hat redhat
268


IBM Connect 2014 Saturday Social Events Calendar
Wed, Jan 22nd 2014 5:10a   Bill Malchisky Jr.
It's that time of year again, everyone heading to Orlando is excited about IBM Connect 2014 and Lotusphere. Mat published his unofficial unsupported ConnectOsphere Notes DB this week and Andy published his annual guide too to kick-off the new year in style. Saturday at Connect/Lotusphere allows us to get the week rolling in a big way. So, let's go to it! Here are the three main networking opportunities to meet and socialize with the IBM/Lotus community. Get your sleep this week, as come Saturd [read] Keywords: ibm lotus lotusphere notes application community database networking




238


Five Old School Ski Lifts That Let You Enjoy the View
Sat, Jan 4th 2014 5:12a   Bill Malchisky Jr.
Just in time for the new year, the Wall Street Journal published a piece on scenic classic ski lift rides at domestic ski areas, which actually let you slow down a bit and enjoy the ride. Sure, sometimes when you seek to meet a friend at the mid-lift area quickly, the slower pace can be irksome if you grab the wrong chair, but outside of that, taking time for a nice conversation with a local, or your ski buddies makes a great day even better. This is an excellent compilation. Of course, other re [read] Keywords:
400


Simple Tips to Keeping Warm and Staying Safe in Winter
Sat, Jan 4th 2014 5:11a   Bill Malchisky Jr.
In the midst of some quite cold temperatures experienced over the northern USA this week, into the weekend and coming week, I thought I would put together a quick list with a goal to keep you warm--as this is an area of expertise for me. It is amazing that even with activities quite common for many to most, how cold people still get when say, attending a football game, shoveling snow, running errands, volunteering at an election poll, sledding, skiing, snowshoeing, etc. As I really enjoy cold we [read] Keywords:




Created and Maintained by Yancy Lent - About - Blog Submission - Suggestions - Change Log - Blog Widget - Advertising - Mobile Edition