| Latest 7 Posts |
Adopting Social Software? Follow the Best Examples
Thu, Mar 5th 2015  81
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Moments of Microfame Matter
Thu, Mar 5th 2015 50
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Social Business Frontier: IBM Innovation Sprints with Kate Ehrlich
Thu, Mar 5th 2015 50
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Pay for Performance Is Dead
Wed, Mar 4th 2015 118
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Digital Journey of a Startup
Wed, Mar 4th 2015 68
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Influencer parties + pitches at SXSW
Tue, Mar 3rd 2015 61
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Social Sleeping Giants
Tue, Mar 3rd 2015 93
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Pay for Performance Is Dead
Wed, Mar 4th 2015 118
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Social Sleeping Giants
Tue, Mar 3rd 2015 93
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Adopting Social Software? Follow the Best Examples
Thu, Mar 5th 2015 81
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Digital Journey of a Startup
Wed, Mar 4th 2015 68
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Influencer parties + pitches at SXSW
Tue, Mar 3rd 2015 61
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Straight Down Memory Lane and a Hard Right to NOW
Mon, Mar 2nd 2015 52
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Social Business Frontier: IBM Innovation Sprints with Kate Ehrlich
Thu, Mar 5th 2015 50
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Moments of Microfame Matter
Thu, Mar 5th 2015 50
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Innovate, Understand, Engage
Tue, Feb 24th 2015 25
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Inside the IBM Engagement Center
Wed, Feb 25th 2015 20
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| Recent Blog Posts |
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Adopting Social Software? Follow the Best Examples
Thu, Mar 5th 2015 7:01p Colleen Burns
The secret about social business is out. Companies know they have to take advantage of social technologies to engage customers and employees. It probably does not come as a surprise to hear that social deployment grew 106 percent from 2012 to 2014.* And yet, many companies don’t know how to start their journey, nor how best to proceed. Fortunately there’s research to guide them, as well as successful examples to follow. Mac Guidera of IBM and Frank Gullo of Superior Group pro |
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Moments of Microfame Matter
Thu, Mar 5th 2015 1:45p Colleen Burns
There’s nothing like an eventful week and the past seven days define that perfectly. After sitting through fantastic sessions at InterConnect I was back in New York City to attend a Social Media Week panel on “The Myth-busting, Trend-Bucking, Ever-loving, Truth About Effective Content Marketing.” Rob Daviss, Executive Director, Content Marketing, OgilvyOne, moderated a panel consisting of brilliant marketing leaders for companies that are leading the content-marketi |
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Social Business Frontier: IBM Innovation Sprints with Kate Ehrlich
Thu, Mar 5th 2015 10:26a Colleen Burns
“The Social Business Frontier” is a video blog series consisting of a number of short interviews taking a deeper look inside the IBM Research Labs to explore the groundbreaking and innovative social analytics research that's redefining the future of social business.
In episode three we speak to Dr. Kate Ehrlich, Social Network Analysis, about how IBM Innovation Sprints are bringing Smarter Workforce to life for our clients. Social Business Innovation Sprints assist clie |
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Pay for Performance Is Dead
Wed, Mar 4th 2015 1:21p Colleen Burns
That headline is a quote from Obed Louissaint during his and Chad Vyhlidal’s IBM InterConnect 2015 session, “Creating a Connected and Informed Workforce: IBM's Smarter Workforce Story.” Louissaint’s point is that in order to build a Smarter Workforce, companies must pay for value—and performance, as tenuous and shifting as it is from year to year, is just one part of an employee’s value.
Determining that value is getting easier as |
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Digital Journey of a Startup
Wed, Mar 4th 2015 10:48a Colleen Burns
Looking back even just five years, I can’t imagine that many of us truly understood the influence that social media would have on our lives that it does today. It’s a no-brainer that we live in a fast-paced, competitive world, and it is largely due to social breaking down walls between businesses and consumers, employers and employees, the renowned and the unknown, and so on. Through sharing our opinions and likes, tweeting, retweeting, posting and blogging, we have created a |
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Influencer parties + pitches at SXSW
Tue, Mar 3rd 2015 7:38p Colleen Burns
Every year SXSW Interactive brings together the brightest and most innovative minds around social, mobile, cloud and analytics, many of whom have already been working with IBM through our influencer (aka futurist) program. To thank you for your continued engagement or to get to know you for the first time, we’d like to invite you to several VIP experiences during March 13-17. Together we’ll discuss the future of work, brainstorm a #NewWayToWork and introduce you to a group of |
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Social Sleeping Giants
Tue, Mar 3rd 2015 12:03p Colleen Burns
We’ve been inundated with case studies about companies leveraging real-time marketing topics like #llamadrama, #leftshark and #thedress, but what about the other benefits of social communication? Here are the most underrated, social sleeping giants:
1. Social Research
Historically, research studies take extended periods of time to conduct and before you know it, six to seven figures can easily be spent on hiring an outside research firm to conduct quantitative and qualitative resea |
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Straight Down Memory Lane and a Hard Right to NOW
Mon, Mar 2nd 2015 11:28a Colleen Burns
A rotary phone revolving counterclockwise back to its original position …
A PC computer booting up and reading the floppy disc drive to verify if there’s a disc in it …
A dial-up modem attempting to establish a connection with an ISP …
Can you hear the sounds reverberating through your mind?
In 2015, these noises are purely memories as the technologies that made them have been replaced over time with newer and better ones.
After hearing Sau |
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Inside the IBM Engagement Center
Wed, Feb 25th 2015 10:01a Colleen Burns
A ConnectED Special: Inside the IBM Engagement Center
The AskJim Podcast: Providing answers to user questions about IBM Connections
In this episode, in a special miniseries of live podcasts from IBM ConnectED 2015, we are joined by Seth Marquart who shares insights on the IBM Engagement Center, an interactive social analytics console which enables organizations to see what’s happening across social platforms, and interact with that data to drill down and gain meaningful insight |
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3 Tips to Get Big Things Done with Connectional Intelligence
Wed, Feb 25th 2015 8:09a Colleen Burns
When we measure relationships in the digital world, much of the focus is on quantity. How many Facebook likes does my company have? How many retweets did we get? How many page views? I think the conversation needs to shift from quantity to quality. Building relationships that lead to meaningful change involves making the smart connections, getting the right people together, collecting the important data and using resources in the smartest way, not just attracting the most clicks. Simply building |
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Fighting Our Creativity Crisis
Tue, Feb 24th 2015 11:41p Colleen Burns
After listening to Louis Richardson’s IBM InterConnect session on “Facing Our Creativity Crisis,” I have never been so aware of how truly lucky I am.
With greater pressure than ever before to be more productive than creative, and with the ever-growing fear of failure, we professionals are officially in a creativity crisis. This crisis has resulted in a growing number of disinterested, unfulfilled individuals sitting in conference rooms and cubicles throughout the |
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Innovate, Understand, Engage
Tue, Feb 24th 2015 10:14a Colleen Burns
At IBM InterConnect 2015, Andrew Warzecha, VP of Strategy at IBM, presented Data, Cloud, and Mobile/Social Engagement: IBM Software Group's Strategy. A topic as big as that might seem difficult to cover in a single conference session, but Warzecha summed up the strategy in three words: innovate, understand, engage.
Truth be told, there’s an addendum to this three-word synopsis: “. . . backed by comprehensive security and seamless integration.” What it all boil |
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Engaging the Emerging Leaders
Fri, Feb 20th 2015 3:27p Colleen Burns
Millennials now outnumber Baby Boomers in the workforce. And that proportion will skew ever more in favor of the Millennial as time goes on. Given this, what are companies doing to engage Millennials and prepare them for leadership roles? Well, at least one company has their eye towards the future.
I was selected to participate in a group of 40 Millennials from IBM and business partners as part of the IBM Emerging Leaders program. We gathered last week at the IBM PartnerWorld Leadership |
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IBM InterConnect Session Teasers
Fri, Feb 20th 2015 2:41p Colleen Burns
We’re just a couple days away from IBM InterConnect 2015 and we wanted to remind you of some of the interesting sessions taking place in Las Vegas as part of the Systems of Engagement virtual track. Below you’ll find a couple videos by speakers for two of these sessions as well as the flyer for all of the track sessions.
If you’ll be at the event in person, be sure to check out the sessions live. If you can’t make it to Vegas, stay tuned at this blog for |
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Be the Sheep
Thu, Feb 19th 2015 2:22p Colleen Burns
In the business world as in life we’re often told not to be a sheep – be a leader, not a follower! It’s easy to see how sheep got their docile reputation, but the animal is not given proper credit for its social prowess. After all, sheep were among the first animals to be domesticated – meaning they were savvy enough to enter into a mutually beneficial collaborative arrangement with their two-legged mammalian cousins. That was some out-of-the-box thinking |
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Generation Us
Thu, Feb 19th 2015 11:40a Colleen Burns
Prefers to work in a collaborative culture. Wants to solve social and environmental challenges in their career. Desires a pat on the back more often at work. Believes that work/life balance is important for successful employee engagement.
Whom am I referring to in the above description? If you guessed the Millennial Generation, you are only partially correct.
According to IBM’s new study of more than 1,750 employees from organizations around the world, the above characteristics des |
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Bring Your Social Values to Work
Wed, Feb 18th 2015 2:47p Colleen Burns
As much as has been made about the fact that all businesses are now social businesses, we still hear stories of companies that have failed in their social business endeavors, especially when it comes to building an integrated and holistic internal program. That’s because too many companies simply slap together an internal networking platform and command employees to use it. Instead, orgs should be taking the time to put together a solution that not only lets employees work with their c |
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Get Excited Because the Future Is Now
Wed, Feb 18th 2015 8:03a Colleen Burns
Entrepreneurs, this one’s for you.
The future is exciting. We are living in a time of unprecedented growth and opportunity. People are more connected than ever before. Technologies like wearable devices and the Internet of Things are enabling us to have a more frictionless experience within the internet referred to as the Pervasive Web, where your world will soon be measuring and intuitively reacting to your lifestyle, your desires, your needs. You have the information of the wor |
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A What You Need To Know Special: IBM InterConnect >>The Event Connect App
Tue, Feb 17th 2015 6:17p Colleen Burns
A What You Need to Know Special
The IBM InterConnect Event Connect App
The AskJim Podcast – Providing answers to user questions about IBM Connections
With IBM InterConnect 2015 coming up, now is the time to begin planning your agenda, your networking and your participation with intention. To make this event count for you … you need to be smart about it and you need a smart tool that can really help you zero in on the right sessions and connect with the right peop |
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The Secret of IBM's Social Business Transformation
Tue, Feb 17th 2015 7:47a Colleen Burns
Over the last six months, I have learned the secret to social business adoption — successful business outcomes.
In my role as Vice President of Social Business Transformation at IBM, my team and I have been studying the internal use of our social tools within IBM. We have discovered that social is a highly personal decision — as an individual, I am putting my name as my brand on any like button, comment or upload. That action of opting in has to be valuable to the indivi |
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I’m Lady Gaga … of the Workforce
Mon, Feb 16th 2015 2:57p Colleen Burns
Pharrell and Hans Zimmer. Tony Bennett and Lady Gaga. Ed Sheeran and Herbie Hancock. What do these three music industry pairings have in common? They are three examples of the duos that performed together onstage at last week’s 2015 GRAMMY Awards, and they represent a growing trend of different generations performing together “in concert.” Fortunately this trend isn’t constrained to the entertainment industry alone – it is in fact permeating work |
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Pave Your Road to Engagement with Insights
Thu, Feb 12th 2015 2:29p Colleen Burns
I thought of titling this post “Pave Your Road to Engagement with Bricks of Insight,” but I thought that would be pushing the metaphor, which works much better in the lavish infographic below than it does in print. To be sure, the road sign in the infographic reads “success,” but that success is realized through engagement. The story this infographic tells is one of integrating social business into your enterprise in a strategic way in order to gain a c |
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Social Business Frontier: IBM Social Listening Program with Mila Davidzenka
Thu, Feb 12th 2015 8:14a Colleen Burns
“The Social Business Frontier,” a video blog series consisting of a number of short interviews taking a deeper look inside the IBM Research Labs to explore the groundbreaking and innovative social analytics research that's redefining the future of social business.
In this second episode of the series, Mila Davidzenka, IBM Social Business Analyst and Strategist, shares how the IBM Social Insights Group in the CIO Office is transforming big data into business opportu |
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Democracy of Ideas - How Average Joe Leads the Next Change
Wed, Feb 11th 2015 1:39p Colleen Burns
Recent years have seen an increased adoption of crowdfunding and crowdsourcing.
In essence these concepts are really the decentralization of power and granting greater democracy back to the people. The best ideas will be backed and supported, while ideas that do not appeal will fade away.
Sites such as Kickstarter, Indiegogo and Makuake have allowed adventurous early adopters to fund ambitious high-risk projects. Individuals and smaller companies with great ideas now have a platfo |
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You, Anywhere and Everywhere
Wed, Feb 11th 2015 10:22a Colleen Burns
I can’t say I miss the days of driving to an office. As a Solopreneur, I enjoy working at home and getting amazing amounts of work done without stepping outside.
However, I also recognize that I don’t get my daily recommended dose of social interaction just from being on Facebook and Twitter. Nothing can replace the face-to-face interaction which we experience from spending time with others.
The key here is not the fact that I need facetime with others. The real issue is |
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A Truly Priceless Experience: Emerging Leaders at 2015 PartnerWorld Leadership Conference
Tue, Feb 10th 2015 7:32p Colleen Burns
My level of excitement hit the roof a few weeks ago when I heard the familiar “ping” from my inbox and realized that I had received an invite to the 2015 PartnerWorld Leadership Conference. Not only is the conference focused on the most trusted and important part of IBM’s ecosystem – our partners – but it is a learning opportunity and networking experience unlike any other!
The Emerging Leader Program, a special interest group created this year |
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Email or Nap? Self-Driving Cars and the Future of Work-Life Balance
Tue, Feb 10th 2015 1:07p Colleen Burns
Generally on business-related tweet chats, while you may run across some interesting ideas or surprising insights, one doesn’t expect to see a lot of actual debate. During a recent #SocBizChat the subject of the future of work-life balance came up and led to some interesting comments—all the more so because there were divergent opinions on the topic. In particular, people had varying views on whether advances such as self-driving cars will lead to better or worse work-life ba |
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Plotting Your Course with a Social Employee Pilot Program
Tue, Feb 10th 2015 10:20a Colleen Burns
If your organization had a voice, what would it sound like? Who would be speaking? Would it be the higher-ups in the C Suite, your employees and coworkers, or all those voices resounding as one?
Last year, I had the privilege of delivering a talk called “The Rise of the Social Employee” at TEDx Navesink (@tedxnavesink). In the speech, I followed ideas first presented in our book The Social Employee (McGraw-Hill, 2013), co-written by myself and Cheryl Burgess (@CKBurgess |
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Making the Perfect Social Event
Mon, Feb 9th 2015 1:18p Colleen Burns
Learning, networking and squeezing more from our time at business conferences with social
I had the great fortune to attend IBM ConnectED 2015 and see firsthand that the interest in collaboration and social is as keen as ever. This yearly pilgrimage south of the snowline for social business never disappoints. We had a great chance to catch up with business partners, like Kaltura, Panagenda, Ytria, Ephox and Genus Technologies, as well as top analysts and experts on the progression of socia |
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Social Business Unboxed (EP 13): Many Hands Make Light Work - Roundtable on Leading Adoption to Social Business
Mon, Feb 9th 2015 10:16a Colleen Burns
Social Business Unboxed
Stories of Insight & Success in Digital Engagement
Unboxing Insights
In this episode of Social Business Unboxed, I host a roundtable discussion around building adoption and engagement in organizations. Expanding on a recent #NewWayToWork Twitter Chat, Wendy Arnott (VP of Digital Marketing & Social Media at TD Bank), Martin Jones (Senior Marketing Communications Manager at Cox Communications) and Warren Whitlock (Author, Speaker and Blogger) sha |
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IBM Is All the Rage at ConnectEd
Thu, Feb 5th 2015 10:10a Colleen Burns
Well, I’m back from the exhilarating experience of IBM ConnectED 2015 (@IBMConnect), held this year in Orlando, Florida. I’m sure everyone who was there to experience the event with me will agree that there was so much going on at any given point each and every day that it would be impossible to recap all of it here. Despite that, over the past couple of days, I’ve tried to share my thoughts on some of the things that really stood out to me, including the Women in L |
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Key trends in employee engagement: what to focus on and why
Wed, Feb 4th 2015 1:52p Colleen Burns
The percentage of employees who report still being engaged after their first six months on the job is a startling 40%. That leaves over half of your workforce unfocused and disengaged. As the workplace continues to evolve, it’s more important than ever to approach your employee engagement strategy with creativity and determination. As a result, you’ll be rewarded with increased retention rates, higher productivity and better customer satisfaction ratings.
So &ndash |
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In the Future, Technology Will Be Invisible
Wed, Feb 4th 2015 9:05a Colleen Burns
We live our lives online. Ninety-one percent of us wake up and reach for our devices because we are, well, more or less addicted to technology. But really that isn’t it at all, the real addiction is connection; we as a society are addicted to being connected. We have this deep-seated fear that we are missing out on something and that even a few minutes away from our technology gadget and there may be some catastrophic event that slipped through the cracks.
Most likely that &l |
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Social Leaders: Spreading the Fire of Social Business
Tue, Feb 3rd 2015 9:02a Colleen Burns
It’s always fun turning the page on a new year. It gives us a chance to audit the past year, to take stock of what worked, what didn’t and what has run its course. After all, to anticipate what’s to come, we can’t lose sight of what’s already come to pass. In 2014, we spent the year celebrating the dawning social employee revolution. This year, we will celebrate the next phase of that revolution: the rise of the social leader.
The idea of the s |
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Life Hacks: Ignite Your Social Heartbeat <3
Mon, Feb 2nd 2015 1:31p Colleen Burns
Another Super Bowl for the books. The Pats took home the championship and the world seems to care a little less about deflated balls. Moving on…February is the month that most of us celebrate love and making connections—it’s the perfect time to focus on inflating your social strategy.
Social is not just a trend, it’s forever changed our world; making it smaller and more connected. For individual users, it’s connecting you with likeminded p |
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Plan Your Social Agenda for IBM InterConnect 2015
Mon, Feb 2nd 2015 9:37a Colleen Burns
IBM’s biggest event is almost here—bringing together the best in cloud, mobile, analytics and social through hundreds of targeted keynotes and sessions. This five-day event in Las Vegas, February 22-26, covers the latest technologies and business trends, as well as the opportunity to meet IBM’s leaders and subject matter experts.
As you plan your agenda, here are some Social Business highlights from the Systems of Engagement track for the latest in Enterprise S |
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Engaging the Next-Gen Workforce through Collaboration
Fri, Jan 30th 2015 5:54p Colleen Burns
I'm here reporting from IBM ConnectEd 2015 (@IBMConnect) in Orlando, Florida. Earlier, I posted on my experience on Monday at the Women’s Executive Lunch, hosted by Katrina Troughton (@KatyTroughton), Vice President, Smarter Workforce Solutions at IBM. Thanks again to everyone involved.
Later on Monday, I attended a panel titled “Creating the Next Gen Workforce through Engaging Employee Experiences,” which featured Christopher Crummey (@ccrummey), World Wi |
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Social Business Frontier: Project Breadcrumbs with Marie Wallace
Thu, Jan 29th 2015 2:39p Colleen Burns
Welcome to “The Social Business Frontier,” a video blog series consisting of a number of short interviews taking a deeper look inside the IBM Research Labs to explore the groundbreaking and innovative social analytics research that's redefining the future of social business.
In this episode, Marie Wallace, IBM Analytics Strategist, shares the insights from her team’s recent effort, “Project Breadcrumbs.” It’s Marie’s mi |
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10 Actionable Social Business Ah-Has
Thu, Jan 29th 2015 2:08p Colleen Burns
I really love lists. They cut right to the chase, maximize your time and immediately get to the heart of the matter. Michael Sagalyn, Business Development Leader for Social Business at IBM, led the fastest paced session that I attended at IBM ConnectED 2015. I’ll quickly recap the ah-ha’s and then I’m going to put you to work through some recommended actions that will put these ah-ha’s to work for you.
1. You collaborate – so will your apps |
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IBM Verse – Your Questions Answered
Wed, Jan 28th 2015 6:20p Colleen Burns
60,000+ early adopters and all IBM ConnectED conference attendees will experience IBM Verse starting in February. Dan Davis did a great job of sharing the big news on Monday, so I won’t repeat here. What I WILL share is that IBM Verse was the belle of the ball in Orlando and generated lots of buzz – and even more questions.
What is the role of IBM Domino?
How and when will the mobile and on-premise experiences deploy?
What can developers expect?
What is |
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IBM Verse Takes Center Stage at ConnectED
Mon, Jan 26th 2015 5:57p Colleen Burns
As IBM ConnectED 2015 got underway today in Orlando, FL, IBM Verse was again in the spotlight, this time during Jeff Schick’s general session on A New Way to Engage. Schick, IBM General Manager of Enterprise Social Solutions, spoke about improving the way we work and collaborate, which is precisely what IBM Verse was designed to do.
The operative word here is designed, as IBM Verse was created in a very deliberate, thoughtful manner that re-imagines the inbox to surface the thing |
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What you need to know to prep for IBM ConnectED 2015
Thu, Jan 22nd 2015 5:14p Colleen Burns
What you need to know for IBM ConnectED
Special AskJim Podcast Episode
The AskJim Podcast Providing 5-minute answers to user questions about IBM Connections
This is the exclusive podcast focused on IBM Connections – the #1 ranked business collaboration platform.
With IBM ConnectED 2015 coming up, now is the time to begin planning your agenda and participation with intention. The event will be jam-packed with many sessions running in parallel tracks. My experience is that p |
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Social Business Unboxed (Ep12): Relationship Analytics & Data Privacy with Manish Goel
Thu, Jan 22nd 2015 12:13p Colleen Burns
Social Business Unboxed
Stories of Insight & Success in Digital Engagement
Unboxing Insights
In this episode of Social Business Unboxed, Manish Goel, CEO of TrustSphere (An IBM Social Business Partner) and Vice-Chairman of the Online Trust Alliance Board of Directors, unboxes relationship analytics in social business. Manish explains this growing field of analytics, why it’s important, examples across areas of business, what kinds of insights organizations can uncover, how to |
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You Are Sitting on a Volcano That Is Ready to Blow
Wed, Jan 21st 2015 12:10p Colleen Burns
The changes coming to the workplace are huge and can't be overstated. They remind me of Joe’s journey from one of my favorite films of all time, Joe Versus the Volcano.
In the movie, Tom Hanks’s character Joe Banks works in a comic rendition of a traditional 20th century workplace where the office workers are treated like cogs in a machine, not human beings with ideas and creative input to help reach objectives. In this dysfunctional setting, communication is only t |
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#20Questions with Shane Snow
Tue, Jan 20th 2015 6:12p Colleen Burns
Meet Shane, an award-winning entrepreneur and journalist, the bestselling author of Smartcuts: How Hackers, Innovators, and Icons Accelerate Success, and the Chief Creative Officer of Contently, a technology company he co-founded in 2010 with the mission to create a better media world.
Shane recently presented at the launch of IBM Verse where his belief in lateral thinking and his idea of scrapping conventional wisdom dovetailed perfectly with the new offering -- mail reimagined for a new way |
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Open Letter of Feedback to NRF’s Retail BIG Show 2015
Tue, Jan 20th 2015 1:13p Colleen Burns
I just received an email from NRF asking me to please provide my feedback on its 2015 Annual Convention. Rather than fill out an anonymous automated survey I thought I would take the social business mentality to heart and share my thoughts on this blog.
I walked the many floors of the Jacob K. Javits Convention Center over the past four days and have spent the last few hours rubbing my feet (see my prior post on NRF 2015), thinking about the recurring themes I heard during the many presentatio |
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The Best of Both Worlds
Thu, Jan 15th 2015 8:13a Colleen Burns
After spending three days at the enormous Jacob Javits Center in NYC attending NRF’s 2015 Annual Convention, there’s one thing I can say for certain: My feet hurt!
After walking through the maze of exhibitors (from the latest in RFID development to the world’s smartest checkout scanner) and sitting in back-to-back-to-back presentations from some of the most successful retailers in the world, what I can’t say for certain is what the future of retail holds |
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Social Business Unboxed (Ep11): Leadership Insights from the WeFirst Summit
Wed, Jan 14th 2015 2:15p Colleen Burns
Social Business Unboxed
Stories of Insight & Success in Digital Engagement
Unboxing Insights
In this episode of Social Business Unboxed, Simon Mainwaring (Founder & Chief Creative Officer, We First Branding) and Maria Huntalas (Sr. Marketing Manager of Social Business, IBM), unbox insights on the WeFirst Summit, how organizations can spark relationships with their employees and customers, build authentic brands, create a shared sense of purpose, co-create new innovation and more. |
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The Value of Collaboration to the Future of Work
Wed, Jan 14th 2015 11:12a Colleen Burns
It turns out that collaboration is in our biology. Since tribal days to modern corporate life, we are hardwired to act cooperatively. What brings about collaboration is the context. Let’s look at this from a work perspective. If the work environment supports a “beat or be beat” mentality, we’re not likely to collaborate; we look out for our own interest, our safety. However, in an environment where the team is made more important than any one person, colla |
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The ConnectED 2015 Chalktalks Have Been Selected!
Tue, Jan 13th 2015 1:12p Colleen Burns
IBM ConnectED is less than three weeks away! In order to make sure we covered the topics our customers and business partners want to hear about, we used an IBM Connections ideation blog in the Social Business User Group as a way to guide our selection of topics. Below are the selected sessions based on that valuable input!
These chalktalk sessions are now available for attendees to consider adding to their personal agendas. These gatherings will be very informal and interactive discussion |
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Sports Teams Show the Way to Customer Engagement
Tue, Jan 13th 2015 9:11a Colleen Burns
Sports are big business. That’s not anything new or surprising—it’s been a fact of the sports world for decades. From ticket sales to merchandise to premium TV and streaming subscriptions, pro (in particular, but not exclusively) sports teams have many ways of extracting billions of dollars and euros and yen etc. from the pockets of eager fans around the world. Rather than balk at the thought of their favorite franchise being a large corporation raking in record rev |
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#20Questions with Maya Penn
Tue, Jan 13th 2015 5:12a Colleen Burns
Meet Maya, an entrepreneur, technologist, philanthropist, artist, author, animator, and coder. Oh, and did I mention she's only 14 years old?!
She is the CEO of Maya's Ideas, which she founded when she was 8 years old, and she wants to change the world with her art and her business by getting girls involved in tech.
Get ready to learn everything from the best advice she's ever received to what emoji she uses the most. Maya proves that there is truly a new way to work! |
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Great Endings Start at the Beginning – Special Series on Collaborative Planning for 2015
Thu, Jan 8th 2015 10:20p Colleen Burns
Special Series on Collaborative Planning
The AskJim Podcast Providing 5-minute answers to user questions about IBM Connections.
This is the exclusive podcast focused on IBM Connections – the #1 ranked business collaboration platform.
Great endings start at the beginning
Great outcomes start with good planning. Good planning comes from an intentional approach. Collaborative planning produces plans with more buy-in and greater consideration. Plans co-created centrally and acc |
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My Relationship with Email
Thu, Jan 8th 2015 5:04p Colleen Burns
My relationship with email? Well, as they say, it’s complicated. I love
it—easy updates from my team, quick check-ins with colleagues
around the world, confirmations that lunch is on the way. But it
also drives me crazy. We’re in a dysfunctional relationship.
I’m attentive. I always clean out my inbox and
return all my messages before I leave the office.
We get along pretty well for most of the day.
I leave work, but |
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The Future Is the Connected Organization
Wed, Jan 7th 2015 2:01p Colleen Burns
In the Industrial Age, knowledge was power. Today, the ubiquity of information has made knowledge a commodity. In today’s Social Age, connection is power.
So, how connected is your organization to its network?
The Social Age is the age of OPEN: Ordinary People, Extraordinary Network. Yes, we’re all ordinary (non-expert) in many ways essential to our success. But through our networks – the people we’re connected to, some of them highly expert in |
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Break the Social Business Mold with Smartcuts
Tue, Jan 6th 2015 1:46p Colleen Burns
I grew up repairing cars and building houses; as far back as I can remember, my dad contracted my brothers and me as unpaid laborers every Saturday once we were old enough to swing a hammer. For the most part, I’m convinced that he was just in it for the free labor. But every once in a while, the old man slipped an object lesson in between hauling loads of old sheetrock to the dump.
One I remember vividly:
“Come over here, boys,” he called, as he usually d |
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Smarter Education through Collaboration
Mon, Jan 5th 2015 9:11a Colleen Burns
Today’s college students are a collaborative bunch by nature, but on many campuses there’s a gap between students’ desire to collaborate and the resources available to let them do so. Many colleges are currently lacking robust solutions that would allow students to link up and advance their education collectively. The result can be disconnected and under-supported students, many of whom underachieve or even ultimately drop out.
One institution of higher learning t |
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Put Your Talent First and the Future Will Work Itself Out
Wed, Dec 17th 2014 8:15a Colleen Burns
There’s a reason why 71 percent of the workforce is unhappy and tuned out. It’s that companies treat their talent like they are an afterthought, a means to an end. A lack of meaningful work and recognition coupled with rigid work structures have basically turned today’s workforce into The Walking Dead.
When we focus on the professional and personal needs of our talent, we can better align our people with the work that satisfies their aspirations while driving |
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What Do Monty Python and Social Business Have in Common?
Thu, Dec 11th 2014 4:12p Colleen Burns
Remember Monty Python and the Holy Grail? Some of you won't be old enough to remember the comedic look at the grim circumstances of the Middle Ages as told through the story of King Arthur framed around modern times. (If you haven’t seen it, watch it on Netflix. It's worth it.) When the mythical king of the Britons leads his knights on a quest for the Holy Grail, they face a wide array of horrors, including a persistent Black Knight, a three-headed giant, a cadre of shrubbery-c |
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Dead Eyes See No Future (of Talent)
Thu, Dec 11th 2014 4:12p Colleen Burns
"The real issue is not talent as an independent element, but talent in relationship to will, desire, and persistence. Talent without these things vanishes. Even modest talent with those characteristics grows."
- Milton Glaser
The future of work is such a wide-open issue. With so many perspectives, ideas, and "guaranteed" predictions out there one might assume the next few chapters of the world of work have already been written.
But one important piece has been left out of the story.
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What Is an Email Box Worth Today?
Mon, Dec 8th 2014 10:11a Colleen Burns
Digital social business activities are taking over every moment of our personal and professional lives. Whenever I get into a discussion about email, I find that many people think it has become a useless and obsolete thing, even though we still routinely check and manage our mail flow daily.
Is email truly becoming obsolete? At the end of 2013, Extreme Networks conducted a survey, “Is email dying,” that sought to determine the reality of the situation. It pointed to emai |
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Collab Isn’t Just for YouTube Video Artists
Thu, Dec 4th 2014 9:16a Colleen Burns
My teenage daughter is under 18, which means that she is a ”digital native.” While I may have learned how to use and am now an avid user of social technologies, my daughter never had to learn—her generation, often referred to as ”Generation Z,” is growing up immersed in them. So I usually learn something new from her every time she shows me what’s on her iPod.
This past weekend she showed me a video that really caught my attention |
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Beyond the Everyday
Wed, Dec 3rd 2014 11:17a Colleen Burns
This year IBM ConnectED sees an exciting new track with "Beyond the Everyday.” The concept behind the track is to showcase great ideas that set the pace for what can be done when extending IBM's technology. What differentiates this track is the inclusion of other technologies, leaving standard deployments behind and really seeing what people are achieving when they think broader than an IBM-only world.
Of course, we are looking at a wide range of topics in these sessions, suc |
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5 Reasons People Get Swamped by Their Email
Wed, Dec 3rd 2014 6:11a Colleen Burns
Ah, email. From subject line to signoff to send, it makes our work lives infinitely easier. Right? Not necessarily. Our inboxes taunt us with their growing counts of unread messages. One misstep on the keyboard and we’ve shared a Mardi Gras invitation with the global team. And our most important files have a way of falling into the Bermuda Triangle.
I have the same relationship with email that most people do. Fortunately, our developers have found a way to ease everyone&rsqu |
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#20Questions with Amanda Savitzky
Tue, Dec 2nd 2014 2:15p Colleen Burns
Meet Amanda, UX Designer and Researcher for IBM, who spends her days in the Austin Design Studio re-imagining how we design our products and solutions. Recently Amanda has been focusing on re-thinking something that has essentially remained the same for over 20 years: email! Get ready to learn everything from what Amanda is responsible for with IBM Verse to where she gets her design inspiration from (hint: it may be you!) |
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Reciprocity Is Now Possible—for the First Time—on a Massive Scale
Tue, Dec 2nd 2014 7:11a Colleen Burns
Reciprocity Advantage is a strategy for embracing disruption with the right partners to make your company a far better leader than if you try it alone. Reciprocity and advantage are words that are not normally seen together, but reciprocity—giving now in order to get later—will become a normal part of winning in the future.
In our book, we outline the future forces that will disrupt the next decade and show you how to harness them to grow your business. The book is divi |
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Make Coding Social to Get Kids Hooked
Mon, Dec 1st 2014 7:12a Colleen Burns
In the push to get kids interested in computer science, a lot of ideas are getting thrown against the wall to see what sticks. Online courses have their place, but many efforts miss one critical element, particularly when it comes to attracting girls and underrepresented minorities. And this critical element is pretty simple: peer collaboration. Kids are much more likely to succeed at programming if they do it with their friends.
A great way to make this happen is by joining groups like Cod |
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Building & Nurturing Relationships in Social with Jon Ferrara
Wed, Nov 26th 2014 8:12a Colleen Burns
Social Business Unboxed
Stories of Insight & Success in Digital Engagement
In this episode of Social Business Unboxed, Jon Ferrara, CEO of Nimble, unboxes insights on the importance of networks, building a personal brand, the value of helping others through digital engagement and what this practice looks like day to day.
Digital engagement is about turning relationships into mutually beneficial business outcomes. We often talk about these themes in terms of social selling and social |
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Why Social Engagement Isn’t Enough
Tue, Nov 25th 2014 9:12a Colleen Burns
Having a large Twitter following doesn’t constitute success in social business, a truth we all know but may be reluctant to admit. In fact, even celebrity status on social media doesn’t necessarily count as successful engagement with large communities of like-minded people. In this age of bots and paid followers and payola deals for broadcast tweets, genuine social engagement is hard to attain or even decipher.
What constitutes social engagement?
As social business ma |
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Jumpstarts and MasterClasses – The Sunday Cocktail of ConnectED
Mon, Nov 24th 2014 11:12a Colleen Burns
Before you're getting settled for the Meat and Potatoes of ConnectED, we'd like to offer a cocktail on Sunday to get you in the right mood for the week.
Many of you know the Jumpstarts and MasterClasses as two-hour technical deep dives into specific product areas. This time, with the new format of the conference, we'll change things up a little bit.
The sessions in this track will last one hour, just as in the other tracks, and will give you an update and overview of our main pro |
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Reimagine work in the cloud
Fri, Nov 21st 2014 6:12a Colleen Burns
This week you heard about IBM Verse – a new cloud solution to help you re-imagine the way you work. We’re excited to be at the forefront of delivering these capabilities first in the IBM Cloud.
It’s easy to get started today, taking advantage of the latest capabilities from our social and collaboration cloud offerings.
We have some great new capabilities coming this month, designed to help you:
collaborate more effectively and securely with storage |
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Social Business Unboxed (Ep8): Millennial Expectations - as Employees and as Consumers
Thu, Nov 20th 2014 12:12p Colleen Burns
Social Business Unboxed
Stories of Insight & Success in Digital Engagement
In this episode of Social Business Unboxed, we talk with Mark Babbitt, CEO of YouTern, and Samantha Klein, Marketing Manager and Millennial Blogger with IBM, about the expectations of millennials as emerging employees and consumers. As digital natives raised on an ethos of teamwork, millennials are leading a reshaping of business culture and consumer experience, favoring brands that put people at the center, where |
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Designing a Better Experience for a New Way to Work
Thu, Nov 20th 2014 9:12a Colleen Burns
Designing a Better User Experience
Put the user first. It’s such a simple idea, but to come up with a truly user-friendly product is no simple feat. We all know this intuitively, based on all of the frustrating interfaces we deal with on a daily basis. It happens so rarely that it seems like some sort of alchemy when it does happen.
A big part of the problem is that too many tech companies in particular think that the more features they can pack into a product, the better. They don |
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KISS: Keep It Small, Stupid
Wed, Nov 19th 2014 9:12a Colleen Burns
We are all accustomed to reading books and articles that reference history, be it in the form of mythology, old wives tales, ancient civilizations or breakthroughs of the past two centuries. So when I read Shane Snow’s book, Smartcuts, and heard him speak at the IBM Verse event in New York City, it was startling to hear him refer to transient, specific events from the past two years. For example, with an entire chapter of his book devoted to the fast rise of YouTube phenom Michelle Pha |
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Now We Really Can Work Smarter, Not Harder
Tue, Nov 18th 2014 10:18a Colleen Burns
At today’s New Way to Work event in New York City, IBM’s Bob Picciano, Senior Vice President, Information and Analytics Group, spoke of a new class of enterprises that are data-rich and analytically driven. These organizations are combining data and analytics with cloud, social and mobile technologies to transform the very way we work. This combination of technologies and the work of these organizations is leading to a new transformational moment, creating what Picciano calle |
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Our Ecosystem Speaks: Spotlight on Business Partners
Mon, Nov 17th 2014 12:19p Colleen Burns
As in previous years, we are thrilled to highlight partner solutions in the Spotlight on Business Partners track. These sessions are some of the best examples of integration and interesting use cases from trusted, savvy partners.
Attendees to these sessions will:
learn about partner solutions that you could use; and
get inspired and learn how to integrate your own solutions to products within the IBM portfolio
A few examples of this innovation include Trilog’s |
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Mail, Reimagined for the Future of Work
Mon, Nov 17th 2014 8:18a Colleen Burns
IBM brings together cloud, mobile and analytics to help you organize and prioritize work.
By Jeff Schick, General Manager, Enterprise Social Solutions
Every day I come into work and open my email. By the end of the day there are 20 or 30 emails left open on my desktop. Each email represents a unique challenge or action that requires my attention. Either someone is waiting on me to respond or I am waiting on them. Mail itself has become a daily challenge to get through and I struggle |
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Excellence is never an accident: Building a smarter workforce
Fri, Nov 14th 2014 9:18a Colleen Burns
Posting on behalf of Megan McNamee
Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort. -- Paul J. Meyer
In this incredible time of competing pressures—demand for profitable growth, financial market volatility, political uncertainty—finding and engaging the right employees in the right behaviors in the right job remains a critical component of how companies thrive. Business leaders a |
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Which email confession hits home for you?
Fri, Nov 14th 2014 8:18a Colleen Burns
You know you're guilty. Hit reply all for no good reason. Emailed something to the wrong person. Not included the primary recipient. Missed an important email. Forgotten what you were working on because you have so many windows open. We've all done it. We need a new way to communicate. IBM is going to help you find a #newwaytowork. Codename: IBM Mail Next is mail like you have never imagined. Join us for this epic event at 11am ET on November 18. You will be among the first to learn how |
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#20Questions with Leah Lawrence
Thu, Nov 13th 2014 8:19a Colleen Burns
Meet Leah, User Experience and Visual Designer for IBM, who spends her days in the Austin Design Lab re-imagining how we design and experience our products and solutions. Recently Leah has been focusing on re-thinking something that has essentially remained the same for over 20 years: email! Get ready to learn how she sums up the Codename: IBM Mail Next experience to why the "Container Store" is her design inspiration. |
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It’s Not What You Know; It’s What You Share
Wed, Nov 12th 2014 6:29a Colleen Burns
IBM CEO Ginni Rometty has said it once, and she’ll say it again: “In a social enterprise, your value will not be what you know; it will be what you share.” She also believes that “the social network will be the new production line in a company.”
In an atmosphere where your value is defined by your ability to share your expertise rather than safeguard it, collaboration is crucial. In our recent Center for Applied Insights study, Charting the |
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#20Questions with Mary Elizabeth Miller
Tue, Nov 11th 2014 7:21a Colleen Burns
Meet Mary, UX Designer and Design Researcher for IBM, who spends her days in the Austin Design Lab re-imagining how we design our products and solutions. Recently Mary has been focusing on re-thinking something that has essentially remained the same for over 20 years: email! Get ready to learn everything from why Mary thinks Codename: IBM Mail Next will change the way people view their inbox to who she dreams about receiving an email from (the best answer I've ever heard!).
For |
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Social Business Unboxed (Ep7): Inside IBM's Social Business Transformation
Mon, Nov 10th 2014 1:18p Colleen Burns
Social Business Unboxed
Stories of Insight & Success in Digital Engagement
In this episode of Social Business Unboxed, we talk with Ed Brill, VP of IBM Social Business Transformation, about how IBM works - providing an inside view into IBM’s social business journey. To help us put these key lessons into context, we are rejoined by Alison Fetherstonhaugh, Associate Consultant, IBM Center for Applied Insights, principal researcher for the IBM Social Business Study. Ed shares a un |
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Bringing "Meat and Potatoes" to ConnectED: Infrastructure and Best Practices Sessions
Mon, Nov 10th 2014 9:19a Colleen Burns
Most industry conferences present attendees a mixture of strategy, demonstrations and hard-core technical content. I've always compared conferences to restaurants; you look at the menu, get started with an appetizer, and then dig into the main course, right? Well, for the "down in the trenches" folks who build/maintain servers and put these technologies into production, the Infrastructure and Best Practices tracks are the "main course" at ConnectED; you'll hear hours' worth of ha |
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Social Business Unboxed (Ep6): IBM Study - Learning from Social Business Pioneers
Thu, Nov 6th 2014 12:12p Colleen Burns
Social Business Unboxed
Stories of Insight & Success in Digital Engagement
In this episode of Social Business Unboxed, we talk with Alison Fetherstonhaugh, Associate Consultant, IBM Center for Applied Insights, and Cynthya Paranadam, Sr. Marketing Manager IBM Social Business, about the recent IBM Study on Social Business. The Study, "Charting the Social Universe: Social Ambitions Drive Business Impact," uncovers how organizations pioneering social business are succeeding. In this |
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#20Questions with Katie Parsons
Thu, Nov 6th 2014 9:12a Colleen Burns
Meet Katie, Design Developer for IBM, who spends her days in the Austin Design Lab re-imagining how we design our products and solutions. Recently Katie has been focusing on re-thinking something that has essentially remained the same for over 20 years: email! Get ready to learn everything from where Katie gets her design inspiration to what her very first email address and screen name was back in the day.
For even more with Katie, be sure to check out her video interview:
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#20Questions with Kare Anderson
Wed, Nov 5th 2014 2:15p Colleen Burns
Meet Kare, Emmy-Award winning journalist, Forbes and Huffington Post columnist, author of acclaimed books, including Moving from Me to We, co-founder of the Say It Better Center, and newly featured Talk of the Day speaker on TED.com!
Learn how Kare reimagines our world for yourself by viewing her talk on becoming an Opportunity Maker. |
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A Fresh, Outside-In Perspective on App Dev at ConnectED 2015
Wed, Nov 5th 2014 8:12a Colleen Burns
This year's App Dev track at IBM ConnectED will provide some new and exciting perspectives on IBM's vision and direction for application development. There will be, of course, foundational sessions like "Domino App Dev Futures," and you'll hear about XPages and Connections and WebSphere. But what makes me really like the content in this year's track is that we've started thinking about application development from the outside in. Sessions will cover strategies like Agile De |
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#20Questions with Allison Hwang
Tue, Nov 4th 2014 12:12p Colleen Burns
Meet Allison, UX Designer/Researcher for IBM, who spends her days in the Austin Design Lab re-imagining how we design our products and solutions. Recently Allison has been focusing on re-thinking something that has essentially remained the same for over 20 years: email! Get ready to learn everything from Allison's three-word summary of IBM's future social and collaboration product to which celebrity Allison would want to receive a personal email from.
For even more with Alli |
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We Are All Cogs Working for Slave-drivers as We Go about Our Daily Drudgery
Tue, Nov 4th 2014 10:11a Colleen Burns
Sounds pretty depressing right? Yet if you look up synonyms for employee you will find “cog” and “slave.” Synonyms for manager include “slave-driver” and “zookeeper.” Finally, synonyms for “work” include “drudgery” and “daily grind.” I often tell people that “work as we know it is dead” and this is exactly what I’m talking about |
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Insights on Engagement with Social, Mobile and Analytics
Mon, Nov 3rd 2014 11:20a Colleen Burns
“The true potential of mobile and social in the enterprise is realized only when these technologies are combined with analytics to deliver relevant insights to the right people, at the right time, in the right place.”
- Maria Winans, IBM Insight 2014
The potential Winans spoke of in her keynote address at IBM Insight 2014 is not just for enterprises, but for customers and employees as well. All stand to gain from the convergence of these technologies, as analytic |
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Securing the Social World
Thu, Oct 30th 2014 10:12a Colleen Burns
Social technologies are challenging old behaviors in organizations. It's no longer a question of if employees interact with customers and the outside world using emerging media, it's how.
Highlighted at Jason Keenaghan's IBM Insight session, "Security Tips for Protecting Your Business in the Social World," the challenge is to manage this new form of distributed openness -- to protect employee customer engagement against innumerable dangers, from brand contamination to information |
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Creating a successful system of engagement
Wed, Oct 29th 2014 2:12p Colleen Burns
We all saw the power of social/mobile this past summer when the ALS Ice Bucket Challenge swept not only the nation, but the world. Playful in its nature, the Challenge goaded millions to accept and post their videos – more than 6M videos on YouTube alone. Hand-in-hand with those posts was more than $100,000,000 in donations, in less than 60 days! Playful? Yes. Powerful? Absolutely. Why? One reason was because it was a very personal engagement.
What if you could bring that type of |
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Analyzing the power of employee engagement
Wed, Oct 29th 2014 11:15a Colleen Burns
A resounding theme at IBM Insight this year is the growing desire of companies to evolve into customer-centric organizations. Much of the discussion understandably revolves around using analytics to collect, understand and make decisions about customer acquisition and retention.
However, a critical foundation for customer engagement is something much closer to home -- specifically, the employees that interact with customers. And, just as importantly, the way employees engage within the orga |
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To Reach Customers, Think Like a Customer
Tue, Oct 28th 2014 12:12p Colleen Burns
By now we’ve all heard the story of the retailer that got into a bit of hot water by targeting pregnant women with specific ads that in one case in particular ended up revealing to a father that his daughter was pregnant. Way back in 2002, according to an article in the New York Times, marketers were already working on how to “figure out if a customer is pregnant, even if she didn’t want us to know.”
This of course raised all sorts of concerns over priva |
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Is analytics the key to digital engagement?
Mon, Oct 27th 2014 2:12p Colleen Burns
It’s a question many companies are asking right now – how do you transform enterprise culture to increase employee engagement and foster relationships with customers? According to a Social Business session at IBM Insight today, the answer is to build on analytics as the foundation of your engagement strategy.
As the use of social technology increases dramatically, organizations are finding a need to create an enterprise-wide strategy for social implementation and adoption. |
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HIPAA in the IBM Cloud!
Wed, Oct 22nd 2014 8:15a Colleen Burns
Cloud computing has matured dramatically in the years since IBM initially introduced social, mobile, meetings and mail cloud offerings.
Within the past two years alone, customers have reconciled many privacy and security concerns, and cloud adoption has soared. For IBM customers, this has been in part due to IBM’s cloud governance and controls at the center of our service delivery.
This is a true tipping point—where even companies in regulated industries are adop |
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Concrete Sunflowers May Bring Energy to Millions
Tue, Oct 21st 2014 9:12a Colleen Burns
Did you know that concrete was invented by the Romans roughly 2,000 years ago? Think of the Pantheon, one of the most beautiful (at least to my mind) monuments in a city overflowing with stunning architecture. It was commissioned during the reign of the Emperor Augustus by Marcus Agrippa and its dome still holds the record as the largest ever built of unreinforced concrete. Yes, concrete.
I was thinking about concrete’s ancient origins when Gianluca Ambrosetti, head of research f |
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Susan Etlinger and Time-Tested Thinking Skills for Today’s Data Profusion
Mon, Oct 20th 2014 10:12a Colleen Burns
or, Who’s Afraid of the Big, Bad Data?
At work not too long ago I was looking for a particular statistic for a presentation. I found several relevant stats and perhaps not surprisingly, some of them contradicted each other. I was tempted to cherry-pick the stat that would fit best in the presentation, but my conscience wouldn’t let me take that easy way out. So I hunkered down for what I knew would be the arduous job of trying to determine which stat was considered the most |
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Social Business Unboxed: A World Gone Social with Mark Babbitt and Ted Coiné
Thu, Oct 16th 2014 11:12a Colleen Burns
Social Business Unboxed
Stories of Insight & Success in Digital Engagement
In this episode of Social Business Unboxed, we talk with Mark Babbitt and Ted Coiné about their new book, "A World Gone Social: How Companies Must Adapt to Survive." An IBM Social Business Reading Club selection for September, I thought you might find this discussion valuable.
We discussed some of the key topics in the book, including: - How leaders can engage their workforce and customers in so |
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