By Joyce Davis IBM Collaboration Solutions community manager
Our monthly IBM Collaboration Solutions community webcast is an opportunity to connect those who are passionate about social business. This last meeting of the year was extra special, not just because we got to hear an update on IBM SmartCloud for Social Business and IBM Docs -- but because I also announced the 2013 IBM Champions for Collaboration Solutions. If you missed the webcast you can access the replay video and associated files below. Thanks for a great year of community collaboration! It's a privilege to work with such a passionate and smart set of customers, partners and IBMers. I look forward to even more social business goodness in 2013!
Our first community webcast for 2013 will be held on January 22nd. We'll likely focus on launch of the new user group community and share news on the IBM Connect conference to be held the following week. Members of the ICS community will receive an invitation to the webcast. You can also watch this blog, our Twitter account or Facebook page for details on how to register for the virtual event.
Update on IBM Certification Survey Results - Sara Nicklin (7:20 - 13:30)
Community member spotlights (13:30 - 17:45)
Francie Tanner, Panagenda
Special Topic: What's new with IBM SmartCloud for SocialBusiness and IBM Docs (17:45 - 55:00)
Dave Durazzano, Program Director, IBM SmartCloud for Social Business
Sean Brown, Product Manager, IBM Docs
2013 IBM Champion announcement (55:00 - 1:00:00) Note: the video runs WAY longer because I forgot to press "Stop recording" in the SmartCloud meeting. Sorry! Feel free to spend 2 hours staring at the IBM Champion announcement slide if you feel so inclined. :-)
Securing the Social World
Thu, Oct 30th 2014 10:12a Colleen Burns Social technologies are challenging old behaviors in organizations. It's no longer a question of if employees interact with customers and the outside world using emerging media, it's how.
Highlighted at Jason Keenaghan's IBM Insight session, "Security Tips for Protecting Your Business in the Social World," the challenge is to manage this new form of distributed openness -- to protect employee customer engagement against innumerable dangers, from brand contamination to information [read] Keywords: connections
Creating a successful system of engagement
Wed, Oct 29th 2014 2:12p Colleen Burns We all saw the power of social/mobile this past summer when the ALS Ice Bucket Challenge swept not only the nation, but the world. Playful in its nature, the Challenge goaded millions to accept and post their videos – more than 6M videos on YouTube alone. Hand-in-hand with those posts was more than $100,000,000 in donations, in less than 60 days! Playful? Yes. Powerful? Absolutely. Why? One reason was because it was a very personal engagement.
What if you could bring that type of [read] Keywords: ibm
Analyzing the power of employee engagement
Wed, Oct 29th 2014 11:15a Colleen Burns A resounding theme at IBM Insight this year is the growing desire of companies to evolve into customer-centric organizations. Much of the discussion understandably revolves around using analytics to collect, understand and make decisions about customer acquisition and retention.
However, a critical foundation for customer engagement is something much closer to home -- specifically, the employees that interact with customers. And, just as importantly, the way employees engage within the orga [read] Keywords: collaboration
To Reach Customers, Think Like a Customer
Tue, Oct 28th 2014 12:12p Colleen Burns By now we’ve all heard the story of the retailer that got into a bit of hot water by targeting pregnant women with specific ads that in one case in particular ended up revealing to a father that his daughter was pregnant. Way back in 2002, according to an article in the New York Times, marketers were already working on how to “figure out if a customer is pregnant, even if she didn’t want us to know.”
This of course raised all sorts of concerns over priva [read] Keywords:
Is analytics the key to digital engagement?
Mon, Oct 27th 2014 2:12p Colleen Burns It’s a question many companies are asking right now – how do you transform enterprise culture to increase employee engagement and foster relationships with customers? According to a Social Business session at IBM Insight today, the answer is to build on analytics as the foundation of your engagement strategy.
As the use of social technology increases dramatically, organizations are finding a need to create an enterprise-wide strategy for social implementation and adoption. [read] Keywords: collaboration
HIPAA in the IBM Cloud!
Wed, Oct 22nd 2014 8:15a Colleen Burns Cloud computing has matured dramatically in the years since IBM initially introduced social, mobile, meetings and mail cloud offerings.
Within the past two years alone, customers have reconciled many privacy and security concerns, and cloud adoption has soared. For IBM customers, this has been in part due to IBM’s cloud governance and controls at the center of our service delivery.
This is a true tipping point—where even companies in regulated industries are adop [read] Keywords: connections
Concrete Sunflowers May Bring Energy to Millions
Tue, Oct 21st 2014 9:12a Colleen Burns Did you know that concrete was invented by the Romans roughly 2,000 years ago? Think of the Pantheon, one of the most beautiful (at least to my mind) monuments in a city overflowing with stunning architecture. It was commissioned during the reign of the Emperor Augustus by Marcus Agrippa and its dome still holds the record as the largest ever built of unreinforced concrete. Yes, concrete.
I was thinking about concrete’s ancient origins when Gianluca Ambrosetti, head of research f [read] Keywords: connections
Susan Etlinger and Time-Tested Thinking Skills for Today’s Data Profusion
Mon, Oct 20th 2014 10:12a Colleen Burns or, Who’s Afraid of the Big, Bad Data?
At work not too long ago I was looking for a particular statistic for a presentation. I found several relevant stats and perhaps not surprisingly, some of them contradicted each other. I was tempted to cherry-pick the stat that would fit best in the presentation, but my conscience wouldn’t let me take that easy way out. So I hunkered down for what I knew would be the arduous job of trying to determine which stat was considered the most [read] Keywords: connections
Thu, Oct 16th 2014 8:12a Colleen Burns Good afternoon, Bosses,
On today’s 56th anniversary of Boss’s Day I have a challenge for all you fearless leaders. Let’s call it: “Mission: Take Your Employees to Lunch.”
Your mission, should you choose to accept it, involves the reworking of an effective workplace. You must select two of your team members to take to lunch – one of whom must be a millennial.
Once you have been seated at the café or restaura [read] Keywords: twitter