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Latest 7 Posts
Social Business Internal and External: Why Both Should Work Together
Fri, Jul 31st 2015 112
Your Customers Are Like Snowflakes
Thu, Jul 30th 2015 171
Earning Your Upvote with Millennial Customers
Wed, Jul 29th 2015 53
CloseUp with Aaron Horowitz
Tue, Jul 28th 2015 159
Now Trending: Millennial Employees
Mon, Jul 27th 2015 85
Traveling Is about Making Connections
Thu, Jul 23rd 2015 50
The POWER of Crowdsourcing
Thu, Jul 16th 2015 18
Top 10
Your Customers Are Like Snowflakes
Thu, Jul 30th 2015 171
CloseUp with Aaron Horowitz
Tue, Jul 28th 2015 159
Social Business Internal and External: Why Both Should Work Together
Fri, Jul 31st 2015 112
Now Trending: Millennial Employees
Mon, Jul 27th 2015 85
Earning Your Upvote with Millennial Customers
Wed, Jul 29th 2015 53
Traveling Is about Making Connections
Thu, Jul 23rd 2015 50
Delicious Customer Experience One Slice at a Time
Tue, May 26th 2015 23
The Magic Words That Can Help You Sell Social
Mon, Jun 8th 2015 23
Opting In & A Culture Of Participation
Tue, Jul 7th 2015 23
The POWER of Crowdsourcing
Thu, Jul 16th 2015 18




Recent Blog Posts
112
Social Business Internal and External: Why Both Should Work Together
Fri, Jul 31st 2015 8:59a   Colleen Burns
For years now companies have been trying to leverage the power of social for business benefits both inside and outside the organization. Internally the key drivers for social are business functions like HR and product development, and the users are employees of the organization. External social business is driven by marketing or sales and reaches out to customers and others who access social media online. These changes have had many positive effects on the world of business – but not a
171
Your Customers Are Like Snowflakes
Thu, Jul 30th 2015 10:18a   Colleen Burns
I'm aware that mention of snowflakes in July could be somewhat out of season (unless you believe the recent claims that there might be a mini ice age in 15 years), but I'm going to go ahead and do it anyway. Customers are like snowflakes. At first glance they are all very similar, but dig deeper and you start to notice differences. For example, it’s possible to categorise snowflakes at a high level, based on their size or shape. This relates to how marketing departments
53
Earning Your Upvote with Millennial Customers
Wed, Jul 29th 2015 8:08a   Colleen Burns
There’s a new elephant in the room for client-facing businesses. It’s targeting the millennial customer. The world’s largest generation is rising to the store front with unmet needs and it’s time to start pairing marketing efforts with those needs. If you’re tapping into the millennial segment for the first time, here are a few critical millennial must-haves to keep in mind: Be relevant. Millennials are fully aware that a correlation exis
159
CloseUp with Aaron Horowitz
Tue, Jul 28th 2015 1:32p   Colleen Burns
Meet Aaron Horowitz, Co-Founder and CEO of Sproutel, a platform for health and wellness education and the creator of Jerry the Bear – a robotic learning tool for children diagnosed with type 1 diabetes. Aaron is a maker; from sculptures to business, he is fascinated with the process of taking an idea from concept to reality. He also happens to be the winner of IBM's New Way to Startup, an exciting entrepreneurship program and web series featuring 10 of the country’s top m
85
Now Trending: Millennial Employees
Mon, Jul 27th 2015 11:16a   Colleen Burns
Just who are the millennials? The renegades of the digital world? The dreamers? The trendsetters? As the first generation raised in an immersive digital world, millennials represent the key to the digital transformation and survival of companies across the globe. There’s no doubt, we are the beauty and brains behind some of the most innovative entrepreneurial and strategic business initiatives springing up daily. (Just take a look at companies like Warby Parker, Facebook and Fou
50
Traveling Is about Making Connections
Thu, Jul 23rd 2015 10:28a   Colleen Burns
Summertime is upon us in the Northern Hemisphere, and for many that means getting on a plane for a well-deserved vacation. Or a couple planes, as the case may be. They say you should never have a layover shorter than an hour, just in case your first leg is delayed, but I like to leave extra time so that I can grab a meal or at least a snack before my connecting flight. I like to make travel as stress-free as possible, and as much as I like my co-workers, that includes disconnecting from work.
18
The POWER of Crowdsourcing
Thu, Jul 16th 2015 12:32p   Colleen Burns
It turns out that the world's first 7 nanometer chip wasn't the only INCREDIBLE thing IBM accomplished last week! Just last week it was announced that a virtual supercomputer created by IBM helped scientists in discovering a phenomenon that could enhance access to clean water for one billion people. And I can proudly state that I helped make this possible. How? By simply installing the World Community Grid app on my laptop and smartphone and letting the good work begin!
12
CloseUp with Ed Brill
Tue, Jul 14th 2015 9:12a   Colleen Burns
Meet Ed Brill, author of bestselling book and our Social Business Book Club selection for July, Opting In: Lessons in Social Business from a Fortune 500 Product Manager. He also happens to be a VP of Social Business Transformation at IBM, speaker, blogger, as well as an avid traveler, foodie, and cyclist. Talk about a busy man! Get ready for Ed's CloseUp...
23
Opting In & A Culture Of Participation
Tue, Jul 7th 2015 10:13a   Colleen Burns
Ten years ago, a group of IBMers came together to answer some questions - How can we encourage the individual voices of our people, the experts upon which our company is built, to be heard in the marketplace? How can we take the wisdom of the crowds and apply it to our products and services? How can we change the perception of IBM from faceless conglomerate to an organization that is engaged, transparent, and agile? The catalyst for these questions was the effort to create IBM's first b
15
Make Every (Leap) Second Count
Tue, Jun 30th 2015 12:42p   Colleen Burns
A lot can happen in a second. A bumblebee can beats its wings 200 times. A runner can break the marathon world record. A tweet can be sent that may damage a reputation for life. You can change someone’s entire day. At midnight tonight, on June 30, 2015, we will all be gifted an extra second … a "leap second." Because Earth's rotation is slowing ever so slightly, we occasionally need to add an extra second to re-sync our super-precise atomic clocks to our planet'




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