Last week I talked about visiting the Yammer on Tour (YoT) event in Amsterdam. Somehow it is still playing my mind. Not that I changed my mind about it but mostly because I'm wondering why it is so popular among the Dutch. Because if the announced numbers of 500.000 payed Yammer accounts in The Netherlands is right that would mean Yammer has a more than substantial penetration of the Dutch labor market of about 8.5 million... A penetration most software providers would kill for and more importantly one obtained without much marketing.
So why is Yammer so popular here?
First of all I think the Dutch are very outgoing and adopt social tools at an incredible speed because of that. Having an opinion and speaking your mind is something that is embedded in Dutch culture and taught from a very young age. The whole social revolution just taps into that. Something that is clearly visible with the adoption of all social platforms, not just Yammer.
But there are other factors here too I think.
As Yammer doesn't really need any IT department involvement to be kick started within an organization (anyone can just start a company community free of charge) you see a lot of instances where adoption is done bottom up. IT is not involved until a large part of the organization is already using it and is therefore put on the spot. Seeing it being used and accepted and not having had any time to investigate the need or workings for such an application they simply go with it and more or less accept it as is. All the factors and barriers that would otherwise have had to be passed in a software platform acquisition process are suddenly completely bypassed.
The gullibility factor:
Yep, it isn't nice to say about my own fellow country men but I feel gullibility plays a big role here too. I don't know how it came to be but at a certain point some government institutions started using Yammer for their internal social communications. Before you know it more joined, and more and now several really big and important governmental institutions are using it. Institutions that are handling highly sensitive personal and financial information. The Dutch in general put a lot of trust in their government so other companies seeing this and thinking "Well if they use it it must be safe" joined in and before you know it you've got a lot of companies seeing this as a perfectly safe option.
Now don't get me wrong, I'm not saying it isn't or that non of the organizations really investigated it. But I do get the impression a number of them really didn't look into it too hard.
The idea of information, in this case possibly even my personal information being discussed and shared over Yammer servers located in the US with the US data security regulations - regulations we all know do not necessarily comply with EU legislation - makes me twitchy at best. And as Yammer stated themselves, they are not planning to open any EU data center for the foreseeable future....
How delicate this is was demonstrated when at YoT someone, working for one of the these government institutions got up and asked "How do we control that information shared on the Yammer network stays compliant with the information in our regulatory systems, as we want to make sure our people are consistent in their communications to the outside world when using information obtained through Yammer?". The answer was (correctly) "Yammer is not for sharing the information but only sharing the location where it could be found".
The fact this question was asked though already shows that this really is an utopia.
I do believe that most people at all these institutions are probably using it responsible, but at the same time I can't help but wonder if this isn't just a short way out for a lot of these companies and institutions. They see the need (and yes, there definitely is a need for social business here in The Netherlands) and jump in at the first option they see swimming by.
If that really is a feasible option though remains to be seen. Yammer seems to be mostly a Facebook like tool and doesn't offer much more then a really nice way to start the internal conversation. Social business though is about more than that and gets its real value from collaboration. Something Yammer in my eyes still falls short at.
Not to mention the problems they could get themselves in for not complying with EU privacy act regulations.....
Not surprisingly thus that some of these major institutions, recognizing the sensitivities and lack of collaboration, are now turning to other tools like IBM Connections to handle their social business needs. How the smaller ones will fare though remains to be seen. It isn't easy changing social platforms once you've chosen one.
Session slides for our ICONUK session
Sun, Sep 14th 2014 10:12a Femke Goedhart Session as delivered by Sasja Beerendonk & me at ICONUK in London on September 12th 2014
Beyond theory: Trials & tribulations in becoming a successful social business
Abstract: There is lots of theory about how to become a social business but what really does or doesn’t work? We wanted to know and interviewed 32 companies in various stages of their journey to becoming a social business. Not just highlighting the big wins but also talking about the struggles and small successes th [read] Keywords:
Speaking at ICONUK 2014
Sun, Sep 7th 2014 3:16p Femke Goedhart Next week I will be flying out to London to join my coworker Sasja Beerendonk to deliver a session at ICONUK 2014 on the trials & tribulations of becoming a successful social business. I’m really looking forward to this session in more then one way:
First of all because it will be my first time presenting together with Sasja whom I’ve know for years as a specialist of social business adoption and who, I’m lucky to say, decided to join the great team we have at Silverside [read] Keywords: linkedin
Why? – Why not
Mon, Aug 18th 2014 10:10a Femke Goedhart Sometimes something inspires you, hits you or just speaks to you. Today I saw this fragment on a Dutch tv show and it hit a nerve.
I’m not in science but I am in IT and I still get asked sometimes “why?”. I’ve never really paused at that question, I knew when I started I was an exception in a sea of men (my then company employed 160 male and only 4 female IT consultants) but I never felt inhibited or held back in any way to become or do what I wanted. The ‘why?R [read] Keywords:
Dander4Dosh – Break(ing) in the foot
Sun, May 25th 2014 4:11p Femke Goedhart Ok, so people who know me might know that I broke my foot last November. I was training for a 15k race (running) and missed a curb…. Stupid, stupid, stupid….
Seven weeks of a cast, a wheelchair and crutches on I was more then ready to restart my live and decided that I had to get back in the swing of exercising. As running still felt a bit daunting so soon after the break and as I had already kind of committed myself to walk the Dander4Dosh I figured it would be the perfect way to fo [read] Keywords: facebook
IBM Connections Folders #4: Some final recommendations
Fri, Apr 18th 2014 9:10a Femke Goedhart This blog is follow up in a series of blogs on Folders in IBM Connections. For full understanding I would recommend reviewing the previous blogs: #1: Community Folders, #2: Ownership of files and folders and #3 working with folders first.
So in the previous three post I explained a bit about the ins and outs of IBM Connections folders, the different flavours you have and how they work and differ from each other. But the question now is how do you use them…?
I’m not going to tell you.
[read] Keywords: connections
IBM Connections Folders #3: working with folders
Fri, Apr 18th 2014 12:11a Femke Goedhart This blog is follow up in a series of blogs on Folders in IBM Connections. For full understanding I would recommend reviewing the previous blogs: #1: Community Folders and #2: Ownership of files and folders first.
When I was starting this series of blogs on the different options of sharing files & folders within IBM Connections it was mostly influenced by my own interest in how it all worked. As a Business Consultant specializing in both Document Management as well as Social Business anyth [read] Keywords: connections
IBM Connections Folders #2: Ownership of files and folders
Tue, Apr 15th 2014 1:14p Femke Goedhart This blog is follow up in a series of blogs on Folders in IBM Connections. For full understanding I would recommend reviewing #1: Community Folders first
Ownership is quite important in IBM Connection when it comes to data. Why? Well because ownership isn’t always straight forward and sometimes data shouldn’t be public.
Obvious! Why would you even need to say that?
Well… The premises of any social platform like IBM Connections is to share. That means that in theory the thinking [read] Keywords: connections
IBM Connections Folders #1: Community Folders
Mon, Apr 14th 2014 9:12a Femke Goedhart Last week CR4 for IBM Connections 4.5 came out. An intermediate update that had a few new options for file management in IBM Connections. One of which was the ability to add Communities folders. Until now the standard option to get a folder in a community Files section was to create one in your personal files and share that with the community. Control and ownership would however remain with the user, not the community. This has now been extended with the option to create a folder specifically [read] Keywords: connections
Shared folders – potential security issue
Sun, Apr 13th 2014 4:49p Femke Goedhart IBM Connections allows users to share personal folders with groups, communities and users. An ideal option to share sets of documents/files with multiple target audiences at the same time. There are however some caveats. Especially in situations where Shared Folders are used to share potentially sensitive information with Restricted (secured) communities. If your organization uses Shared Folders I would strongly advise looking at the below example to get an idea of the potential risks so you can [read] Keywords: admin
Engage user group – session slides
Wed, Mar 19th 2014 8:11a Femke Goedhart I had the honor of being able to present two sessions earlier this week at the Engage usergroup event in Breda, the Netherlands with two great co-speakers. The slides of both sessions have been published to Slideshare:
Getting to the core, requirements gathering in the wild
Sophie Lavignac-Le Madec & Femke Goedhart
The basis of any good project is good requirements. Knowing what it is you are going to build / get determines whether your project will be a success or a flat out failure. In [read] Keywords: connections