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The Difference Between IBM and Microsoft's Social Systems - An Analogy
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We're currently in the process of trying to set up a Microsoft cloud environment. No, we're not giving up on Connections. We're straddling a couple of environments.

The Microsoft experience hasn't been overwhelming so far but that's for another post. Right now, I want to talk about some of the fundamental differences between IBM and Microsoft’s attempts to conquer the social business market.

...and what better way to tell it than an allegorical tale?

Two houses

So let's assume that instead of cloud collaboration platforms, we're talking about “houses”.

Both fulfill the same basic functions; being a "house" for your data and a place where the people that live there (and invited guests) can access that data.

The real difference is in the way that the two companies have gone about preparing their homes.

The Engineer's House


One company, let's call them the engineers, have focused on infrastructure. They've added rooms, strengthened foundations and rewired the building. Sure, not everything works and they're forever fixing things but it's a pretty capable house with lots and lots of rooms.

Unfortunately, while the foundations are excellent, the general look of the house leaves a lot to be desired. It's not comfortable to live in because there's been very little work on the visible parts of the house.

The Designer House


The other house is being built by designers. They've found a nice “square tile” theme to go with and they've been spreading it to every room.

Living in this house is easy and comfortable. Once you get used to the look, it's pretty easy to get around.

Of course, there's not enough bedrooms for everyone and there are plenty of things that look like doors but turn out to be just paintings of doors in places where future rooms might one day be.

Two Different Approaches

These two approaches are both valid in today's software world. After all, nobody can build everything at once.

Modern software operates on the principle of partial deployment followed by constant incremental upgrades (thanks for that Google!!)

It's now considered okay to ship incomplete and/or buggy software and keep patching and upgrading it as you find time to work on it.

The question is, if your software is going to be incomplete, what bits would you prefer to be incomplete (and constantly changing)? The foundations or the user interface?

IT and Shadow IT.

In our house analogy, the IT department are like the surveyors who go into the house and hammer at the walls testing the strength of the house. They also have to test the appliances to determine what works and what doesn't.

Most IT departments are trained to see the big picture, so they'll especially be looking out for stability, versatility, security and recovery. Usability is important too but it's traditionally an area where IT, partly because it's staffed by techies, tends to be less diligent.

Shadow IT are the other departments who want to make IT decisions without involving the proper IT resources.  Shadow IT aren’t qualified and they aren't experienced in these matters. As a result, they are more concerned with appearances and apparent functionality than they are with safety, security and stability.

It's fine to let shadow IT help look for new systems but it's important to make sure that no major business decisions are made without proper qualified IT involvement. The best houses are not always the prettiest ones. 

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http://dominogavin.blogspot.com/2016/09/the-difference-between-ibm-and.html
Sep 19, 2016
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Recent Blog Posts
101
How to Set up Rooms Properly in Office 365 - Part 2 (Extending Booking Time)
Tue, Mar 21st 2017 4:01p   Gavin Bollard
Following on from Part 1 where I talked about how to get rooms to show up in the room list, here's the next step where we extend the booking time from the default of 180 days. Why is there a limit?In most circumstances, a limit makes perfect sense. It stops employees from booking meeting rooms for years in advance and then leaving the company. In our case, it's actually fairly common to book the meeting schedule up to about 18 months into the future - so the 180 day (6 month) limit is quite r
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One of the odd things about Office 365 is how much you have to resort to PowerShell to get things done. That's currently the case with the Office365 Groups, a recently introduced type of group that works particularly well across all of the Office365 applications. I've been setting a few things up with Office365 groups lately and I've had two instances where I needed to do some renames. Once was when the people who asked for the group changed their mind about the name and the other was when
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How to Set up Rooms Properly in Office 365
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You'd think that setting rooms up in Office 365 would be a simple matter of going to the Office 365 Admin console, expanding Resources, clicking on Rooms and Equipment and then using the Add Button This works but it doesn't do everything. If you want your rooms to appear in the Room List (and to show available times), you'll have to use PowerShell to put them there. Finding AnswersSo... I spent a while trying to find the answers without a whole lot of luck. I think that coming from the No
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Sat, Feb 18th 2017 10:46p   Gavin Bollard
We started moving over to Office 365 quite a while before we decided to ditch Notes mail and move to Outlook. It was also my plan to get rid of our internal active directory server and rely solely on the cloud for authentication. As it turned out, management wanted to keep the AD server a little longer, so we've had to synchronise our onsite accounts with the Office 365 ones. The synchronisation processes immediately created duplicates (and sometimes triplicates) of users. The journey to re
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OneDrive to Rule them all ... or perhaps not.
Mon, Feb 6th 2017 12:02p   Gavin Bollard
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Microsoft - Clear Leaders in the Race for Digital Identity
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