Michael Sampson is a Collaboration Strategist. His passion is helping organizations to make collaboration work, when their employees have to work together effectively and efficiency while separated by distance and time. Michael advises end-user organizations in New Zealand, Australia, the United States, and Europe.
Michael is the author of three books on collaboration â Seamless Teamwork, SharePoint Roadmap for Collaboration, and User Adoption Strategies â and the fourth book is due in late 2011.
Michael holds an MCom with first class honors in telecommunications-based IT, from the University of Canterbury in New Zealand. He is married to Katrina, and together they have 10 children.
What was your background with Lotus software? How did you get started with learning about software adoption? Sharon Bellamy is a Consultant at Applicable, working with Portal/WCM, Quickr, Sametime and Connections implementations. IBM Champion, iSeries fan girl and friend of Mat Newman. ______________________________________________________________________________________ Topics Social software is fantastic, but the value is a function of the size of the network. Thatâs what makes user adoption such an important issue. The conventional wisdom is to get a C-level sponsor and to find those who naturally are your champions and help them enable others. Are these techniques enough? * Good start, but not enough. Sponsor as talking head vs. actually using it. * Collaboration - more voluntary use models. V. different to ERP. how important is pre -install / rollout workshops - for user requirements ?
What else should be done to drive software adoption? * Why should they get involved? (value - stage 1, winning attention) * What is it replacing? (donât want more and more discrete tools)
Whoâs responsibility is this? The clientâs? The vendorâs? * The vendor can reinforce the importance of adoption, but few are set up for the required internal consulting services * The client is ultimately responsible. But they can look to others for help. My work - help them build competence to know what they should be looking for (independent, external) * Eg., âSharePoint 2010 and user adoptionâ - client in Europe last year * Eg., government agency. After the workshop, told their vendor, âyou guys donât get this.â
What do you see across vendors in terms of adoption support? Who does it best? * Jive * Central Desktop, user adoption center on the web site * Huddle, a âuser adoption guaranteeâ * Microsoft, various adoption resources.
What are some best practices you recommend?
Do you have any case studies or success stories you can share? * Landcare, bulk loading party * Insurance firm, deep work on finding the value _________________________________________________________________ Michael: My contact information: - http://www.michaelsampson.net - Twitter, @collabguy
Episode 24 - Bob Hallewell on Expert Messaging
Mon, Feb 20th 2012 4:30p lisa.duke@simplified-tec Download episode as MP3
Bob Hallewell, Expert Messaging Bob has a background in IT, training, psychology and likes collecting communication skills. He has focused on how organisations use email for the last 12 years, and his aim is to build a revolution in how weâre all using email. Topics People hate email, but isnât that just because it contains work for them to do? Isnât doing those tasks their job? Yes - doing the tasks is the job not doing the email. Email shou [read] Keywords: connections
Connections Customer Reference Videos
Thu, Jan 26th 2012 10:58a lisa.duke@simplified-tec I had a potential client ask me for Connections Customer References the other day, and while there are some text ones... well, let's just say text is so last year. Here are some great videos I found: CEMEX Colgate-Palmolive Cardiff University Rheinmetall If you know of some other good ones, please feel free to add them in the comments. [read] Keywords: connections
Lessons Learned from A Year of Getting Social and Doing Business
Wed, Dec 7th 2011 8:10a lisa.duke@simplified-tec If you will be attending Social Connections II in Cardiff this Friday... spoiler alert! Everyone else, read on. Top Ten Things I've Learned from a Year of Getting Social and Doing Business 1. External social media participation shortens sales cycles by building trust and proving competence. 2. Social media allows small businesses to act like big businesses and requires big businesses act more like small businesses. 3. You can't just "do" social media a [read] Keywords: collaboration