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Episode 24 - Bob Hallewell on Expert Messaging
Mon, Feb 20th 2012 68
Connections Customer Reference Videos
Thu, Jan 26th 2012 65
Video from Lotusphere regarding IBM Champions, Social Software Benefits, User Adoption, and More
Sun, Jan 22nd 2012 69
User Adoption - The Final Frontier
Sat, Jan 21st 2012 68
Lessons Learned from A Year of Getting Social and Doing Business
Wed, Dec 7th 2011 69
Episode 23 - J.L. Valente on blueKiwi
Wed, Nov 23rd 2011 82
Episode 22 - Jonathan Griep on Lotus Live
Fri, Nov 11th 2011 82
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Episode 22 - Jonathan Griep on Lotus Live
Fri, Nov 11th 2011 82
Episode 23 - J.L. Valente on blueKiwi
Wed, Nov 23rd 2011 82
Lessons Learned from A Year of Getting Social and Doing Business
Wed, Dec 7th 2011 69
Video from Lotusphere regarding IBM Champions, Social Software Benefits, User Adoption, and More
Sun, Jan 22nd 2012 69
User Adoption - The Final Frontier
Sat, Jan 21st 2012 68
Episode 24 - Bob Hallewell on Expert Messaging
Mon, Feb 20th 2012 68
Connections Customer Reference Videos
Thu, Jan 26th 2012 65
Episode 001 of Get Social Do Business - Three Business Babes and A Google Fanboy
Fri, Mar 11th 2011 59
Episode 19 - Vassil Mladjov on Blogtronix
Wed, Aug 24th 2011 59


Episode 21 - Michael Sampson and Sharon Bellamy on User Adoption
lisa.duke@simplified-tech.com (Lisa Duke)    



Download episode as MP3

Michael Sampson is a Collaboration Strategist. His passion is helping organizations to make collaboration work, when their employees have to work together effectively and efficiency while separated by distance and time. Michael advises end-user organizations in New Zealand, Australia, the United States, and Europe.

Michael is the author of three books on collaboration — Seamless Teamwork, SharePoint Roadmap for Collaboration, and User Adoption Strategies — and the fourth book is due in late 2011.

Michael holds an MCom with first class honors in telecommunications-based IT, from the University of Canterbury in New Zealand. He is married to Katrina, and together they have 10 children.

What was your background with Lotus software?
How did you get started with learning about software adoption?

Sharon Bellamy
is a Consultant at Applicable, working with Portal/WCM, Quickr, Sametime and Connections implementations. IBM Champion, iSeries fan girl and friend of Mat Newman.
______________________________________________________________________________________
Topics

Social software is fantastic, but the value is a function of the size of the network.  That’s what makes user adoption such an important issue.  The conventional wisdom is to get a C-level sponsor and to find those who naturally are your champions and help them enable others.  Are these techniques enough?
* Good start, but not enough. Sponsor as talking head vs. actually using it.
* Collaboration - more voluntary use models. V. different to ERP.
how important is pre -install / rollout workshops - for user requirements ?


What else should be done to drive software adoption?
* Why should they get involved? (value - stage 1, winning attention)
* What is it replacing? (don’t want more and more discrete tools)

Who’s responsibility is this?  The client’s?  The vendor’s?
* The vendor can reinforce the importance of adoption, but few are set up for the required internal consulting services
* The client is ultimately responsible. But they can look to others for help. My work - help them build competence to know what they should be looking for (independent, external)
* Eg., “SharePoint 2010 and user adoption” - client in Europe last year
* Eg., government agency. After the workshop, told their vendor, “you guys don’t get this.”

What do you see across vendors in terms of adoption support?  Who does it best?
* Jive
* Central Desktop, user adoption center on the web site
* Huddle, a “user adoption guarantee”
* Microsoft, various adoption resources.

What are some best practices you recommend?

Do you have any case studies or success stories you can share?
* Landcare, bulk loading party
* Insurance firm, deep work on finding the value
_________________________________________________________________
Michael:

My contact information:
- http://www.michaelsampson.net
- Twitter, @collabguy

Sharon:

http://about.me/sharonbellamy
Blog http://socialshazza.com
Twitter - @socialshazza

Lisa
:
http://about.me/lisaduke
_____________________________________________________________________

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http://feed.getsocialdobusiness.com/~r/GetSocialDoBusiness/~3/ahqHDH_s7tM/episode-21-michael-sampson-and-sharon-bellamy-on-user-adoption
Oct 18, 2011
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Recent Blog Posts
68


Episode 24 - Bob Hallewell on Expert Messaging
Mon, Feb 20th 2012 4:30p   lisa.duke@simplified-tec
Download episode as MP3 Bob Hallewell, Expert Messaging Bob has a background in IT, training, psychology and likes collecting communication skills. He has focused on how organisations use email for the last 12 years, and his aim is to build a revolution in how we’re all using email. Topics People hate email, but isn’t that just because it contains work for them to do? Isn’t doing those tasks their job? Yes - doing the tasks is the job not doing the email. Email shou [read] Keywords: connections application email google social software twitter
65


Connections Customer Reference Videos
Thu, Jan 26th 2012 10:58a   lisa.duke@simplified-tec
I had a potential client ask me for Connections Customer References the other day, and while there are some text ones... well, let's just say text is so last year. Here are some great videos I found: CEMEX Colgate-Palmolive Cardiff University Rheinmetall If you know of some other good ones, please feel free to add them in the comments. [read] Keywords: connections social software
69


Video from Lotusphere regarding IBM Champions, Social Software Benefits, User Adoption, and More
Sun, Jan 22nd 2012 4:43p   lisa.duke@simplified-tec
Adam Brown from ISW in Australia, Mikkel Heisterberg from Intravision ApS in Denmark, and I were invited to be part of a roundtable discussion on the benefits of being an IBM Champion, the benefits of social software, the challenges of user adoption, and real world use cases and wins from our customers. Thanks to IBM for letting us participate - we all enjoyed it! I hope you find the video interesting. Roundtable Discussion from Lotusphere [read] Keywords: ibm lotusphere social software
68


User Adoption - The Final Frontier
Sat, Jan 21st 2012 4:10p   lisa.duke@simplified-tec
As an IBM Champion, I got the opportunity to write a guest post for the Social Business Insights Blog while I was at Lotusphere this year. My hope was that it would start IT Managers thinking about the steps beyond implementation for new Enterprise Social Software. Here's the link - I hope you find it helpful! User Adoption - The Final Frontier [read] Keywords: connections ibm lotusphere enterprise social software
69


Lessons Learned from A Year of Getting Social and Doing Business
Wed, Dec 7th 2011 8:10a   lisa.duke@simplified-tec
If you will be attending Social Connections II in Cardiff this Friday... spoiler alert! Everyone else, read on. Top Ten Things I've Learned from a Year of Getting Social and Doing Business 1. External social media participation shortens sales cycles by building trust and proving competence. 2. Social media allows small businesses to act like big businesses and requires big businesses act more like small businesses. 3. You can't just "do" social media a [read] Keywords: collaboration connections email
82


Episode 23 - J.L. Valente on blueKiwi
Wed, Nov 23rd 2011 11:11a   lisa.duke@simplified-tec
Download episode as MP3 J.L. Valente In January 2011, JL Valente was appointed Chairman and CEO to bring additional enterprise software leadership to the blueKiwi team. His software experience spans over 25 years at an international level in the software industry. Prior to blueKiwi, JL was President and CEO of RiverMuse, an IT Operations software start-up and before that executive Chairman of CITTIO, a network & system management software start-up. He also led the Americas Operations [read] Keywords: connections lotus application consulting desktop development email enterprise google integration iphone linking mobile network social software




82


Episode 22 - Jonathan Griep on Lotus Live
Fri, Nov 11th 2011 9:36a   lisa.duke@simplified-tec
Download episode as MP3 Jonathan Griep, President, JPG Consulting, Inc. Jonathan Griep is currently president of JPG Consulting, Inc. An MIT trained engineer, he has 30 years of experience solving problems for customers. He started his career developing integrated circuits for Honeywell, Motorola and Fairchild but found software to be so compelling he switched over to doing software development in the late ‘80s and has never looked back. He started his own firm, JPG Consulting, [read] Keywords: admin connections domino ibm inotes lotus notes notes client quickr application applications consulting development email enterprise google instant messaging microsoft server twitter
54


Episode 21 - Michael Sampson and Sharon Bellamy on User Adoption
Tue, Oct 18th 2011 7:55a   lisa.duke@simplified-tec
Download episode as MP3 Michael Sampson is a Collaboration Strategist. His passion is helping organizations to make collaboration work, when their employees have to work together effectively and efficiency while separated by distance and time. Michael advises end-user organizations in New Zealand, Australia, the United States, and Europe. Michael is the author of three books on collaboration — Seamless Teamwork, SharePoint Roadmap for Collaboration, and User Adoption Strategies †[read] Keywords: collaboration connections ibm lotus quickr sametime application consulting desktop google microsoft network sharepoint social software twitter
44


Episode 20 - Bernie Leung on Social at MWLUG
Tue, Oct 4th 2011 6:10a   lisa.duke@simplified-tec
Download episode as MP3 Bernie Leung is the President of MESA Technology. He had this company for over 15 years. Bernie started out as an Electrical engineer. He has always been a “bleeding edge” guy. He was one of those guys that insisted on getting departmental computing back in the days when computing was in a raised floor glass room. In 2003, he wrote a piece of software that he called MyLifeCircle. It was one of the first social networking software. But we didn’t know [read] Keywords: collaboration ibm lotus application community consulting google linkedin networking podcast twitter
59


Episode 19 - Vassil Mladjov on Blogtronix
Wed, Aug 24th 2011 8:47a   lisa.duke@simplified-tec
Download episode as MP3 Vassil Mladjov Vassil is a life-long entrepreneur with nearly 20 years of executive and high-tech experience. His companies have focused on innovative business collaboration using the latest web and media technologies. From his experience in the industry, Mladjov recognized the shortcomings of existing collaborative systems and founded Blogtronix. His goal of using Web 2.0 tools to enhance such systems, and to improve communication both inside and outside of an o [read] Keywords: admin administration collaboration connections application community consulting development email enterprise facebook google integration interface linkedin mobile outlook security skype twitter web 2.0 wiki




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