Bob Cringley has written aseriesof fivearticlesconcerning IBM. The last time he did that, in 2007, he revealed that IBM was ready to offshore and outsource thousands of IBM jobs, impacting employees and customers alike. He was rigth. Now, he returns, predicting, well, here it is in his own words (emphasis, Bob Cringely).
The direct impetus for this column is IBMâs internal plan to grow earnings-per-share (EPS) to $20 by 2015. The primary method for accomplishing this feat, according to the plan, will be by reducing US employee head count by 78 percent in that time frame.
Reducing employees by more than three quarters in three years is a bold and difficult task. What will it leave behind?Â Who, under this plan, will still be a US IBM employee in 2015? Top management will remain, the sales organization will endure, as will employees working on US government contracts that require workers to be US citizens. Everyone else will be gone. Everyone.
Let's continue on to his second article.
Global Services is a mature business that has been around for about 20 years.Â In IBMâs 2015 business plan big income is expected from newer businesses like Business Analytics, Cloud and Smarter Computing, and Smarter Planet.Â Can these businesses be grown in three to five years to the multi-billion dollar level of gross profit coming from Global Services? Â Most of these businesses are tiny. Â A few of them are not even well conceived as businesses.Â It takes special skills and commitment to grow a business from nothing to the $1 billion range.Â Does IBM have what it takes?
Do you remember eBusiness?Â Do you remember On-Demand?Â These are recent examples of businesses IBM planned to grow to billions in sales, businesses that no longer exist today.Â Some claim that Blue Gene is shortly to be shuttered, too.
Actually, I see "eBusiness" nearly every day. It appears on my Linux server after I start WebSphere, ". . . ready for e-business . . . " Thanks, IBM, for that little advertisement.
Hereâs a simple thought experiment. When it comes to these new software and Internet services, IBMâs competition comes from a variety of companies including Amazon, Apple, Dell, Google, Hewlett Packard, Oracle and others. Does IBM have an inherent advantage at this point against anyÂ of those companies? No. Is IBM in any wayÂ superior to all of them and thence in a position to claim dominance? No.
If IBM is planning a 78 percent staff reduction, then that will of necessity involve all USA operations, not just Global Services.Â Hardware, systems, software, storage, consulting, etc. will all see serious staff cuts.Â This means IBM could be moving a lot of its manufacturing and product support offshore.Â Raleigh, Lexington, Rochester, and several other IBM communities are about to lose a lot of jobs.
That does not bode well for anyone, especially those organizations that pay IBM a lot of money for support, expecting a certain level of competence and knowledge from the support technicians.
IBMâs goal appears to be to have as few employees in the US as possible, maximizing profit. Â But doing so clearly hurts customer satisfaction.
Major IBM customers such as Amgen, The State of Texas, and most recently the Walt Disney Company have cut ties with IBM in favor of other providers. Many other customers are scaling back the services theyâre buying from IBM as the perceived value continues to drop. Customers are starting to realize that they can directly hire offshore companies such as TCS, Wipro, HCL and Satayam and book the savings directly instead of paying IBM top dollar for support and then seeing that support fulfilled from BRIC [Brazil, Russia, India, China] countries.
When IBM first started its big push to offshore technical work, the account teams were asked to make a list of reasons why customersâ work couldnât be offshored, but were not allowed to use skills as a reason. That makes no sense in a rational organization but it makes perfect sense to IBM.
Dash4Dosh 2014: Riding to the Arctic Circle
Tue, Mar 4th 2014 7:10p Gregg Eldred I really haven’t figured out a good opening paragraph to this story. Too many thoughts going through my mind (giving back, relatives lost to cancer, father beating cancer, and so on). So, let’s cut to the chase.
I have scheduled eleven days of my corporate provided holidays to join Paul Mooney, Sean Cull, Vladimir Veletic, and Chris Harris, to meet up with some friends from Denmark, and a few support cars, and embark on a motorcycle ride that supports Macmillan Cancer Support. This i [read] Keywords:
Liberté! Publicis ditches Lotus Notes
Tue, Feb 25th 2014 10:20a Gregg Eldred Back in July of 2013, I wrote about Publicis moving from IBM Notes to Exchange. Now, seven months later, it appears that the holding company is starting the migration.
It’s official: Publicis Groupe is ditching Lotus Notes. The long ad agency email nightmare is over.
The holding company’s staffers collectively sighed in relief this week when they heard news it is switching to Microsoft Outlook for its email needs instead.
“This is quite possibly the greatest day for employees in their hist [read] Keywords: ibm
Social Media: I’m Doing it All Wrong
Thu, Feb 20th 2014 2:40p Gregg Eldred Fame and fortune are just a few mouse clicks away and I easily let it go by me.
Whether they’re getting retweeted by members of One Direction, or liking the Hunger Games Facebook page for a chance to be included in the movie’s credits, today’s teens are directly interacting with pop culture — celebrities, movies, music, and, increasingly, brands — in ways never before possible.
Tweet pictures of yourself at a Lady Gaga concert, and maybe she’ll call you from the stage — a moment [read] Keywords: facebook
Google: How Not to be a “Glasshole”
Wed, Feb 19th 2014 3:10p Gregg Eldred On its website for Glass, Google has posted advice for testers in its current Explorer program and, presumably, the folks who will be entering the world of Glass when the headset goes on sale to the public . . .
DON’T: Be creepy or rude (aka a “Glasshole”)
Yes, Google itself used the derogatory term “Glasshole” (although it’s been massaged into a description of bad behavior, as opposed to its broader meaning as a slur, voiced by some critics, used to describe [read] Keywords: google
Two Step WordPress Authentication: This Won’t End Well
Fri, Feb 14th 2014 6:03p Gregg Eldred Looking at my Security settings, there does not seem to be a method to resend the QR code to my phone. However, I have printed out my backup codes and have used one of them. I’d like to know how I generate a QR code to my new phone in order to have two step authentication work.
I believe that I am well and royally screwed. [read] Keywords: security
Connect 2014: Domino Onboarding Manager
Thu, Feb 13th 2014 2:33p Gregg Eldred A feature in an imminent release of Domino was kinda/sorta announced at the Opening General Session. It was at the “What’s New in Domino” session where more information was shared. However, slides are not available for that session on the Connect site. Pity.
Not to worry, dear readers. You download have a rather small PDF of Domino Onboarding Manager right here (see below).
What is Domino OnBoarding Manager?
A tool which can migrate users/groups from Active Directory to Domino [read] Keywords: domino