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Latest 7 Posts
A Few New 2015 IBM Champions I want To Thank
Wed, Dec 3rd 2014 200
Writing Competitive Pitches #EvangelistGuide
Fri, Nov 21st 2014 138
Don't Ship Shit! And Other Things learned from the #IBM #NewWayToWork LiveStream
Tue, Nov 18th 2014 434
Questions are Free, Answers Cost Money
Mon, Nov 17th 2014 242
I Finally Experiencd the Social Connections Conference
Sat, Nov 15th 2014 196
Didn't you see my Updates?! Slides posted
Fri, Nov 14th 2014 207
SnTT - In Which Port Settings Don't Quite Work
Thu, Nov 6th 2014 206
Top 10
Don't Ship Shit! And Other Things learned from the #IBM #NewWayToWork LiveStream
Tue, Nov 18th 2014 434
Have You Designed a Car without an Engine Today?
Thu, Oct 23rd 2014 258
Questions are Free, Answers Cost Money
Mon, Nov 17th 2014 242
NIche SEO Worked for Us
Tue, Oct 21st 2014 212
Didn't you see my Updates?! Slides posted
Fri, Nov 14th 2014 207
SnTT - In Which Port Settings Don't Quite Work
Thu, Nov 6th 2014 206
A Few New 2015 IBM Champions I want To Thank
Wed, Dec 3rd 2014 200
JMP206 : Calling Home: Enabling the IBM Sametime Softphone in ST9 the Slides
Sun, Jan 26th 2014 197
I Finally Experiencd the Social Connections Conference
Sat, Nov 15th 2014 196
Hey Politicians, There is this thing called the Internet
Tue, Nov 4th 2014 186

Keith Brooks
Blog Title Lotus Evangelist
Blog Description Discussions around Lotus software products, and administration, the competition and business case justifications.
Blog URL http://blog.vanessabrooks.com
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Landed Here Dec 07, 2007
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Recent Blog Posts

A Few New 2015 IBM Champions I want To Thank
Wed, Dec 3rd 2014 12:40p   Keith Brooks
Oh the stories we could tell... Many of us know each other, if not in person, then online and usually we found each other through blogs and sessions we gave at various events. Or at a User Group event or Lotusphere, IBM Connect, now IBM ConnectED. But sometimes we never meet which is a shame and some people, myself included, never know just how much we helped or are helped by others until they come up and tell us. I was named a 2015 IBM Champion for ICS for the 3rd year in a row. I don't know [read] Keywords: domino ibm lotusphere aix applications community development

Writing Competitive Pitches #EvangelistGuide
Fri, Nov 21st 2014 7:40a   Keith Brooks
Once upon a time people would have discussions with one another and argue the finer points of The Beatles Vs. The Rolling Stones, beer vs. wine, blended vs. singe malt scotch or is Eric Clapton really God? Should we be in Vietnam or Korea or do we colonize Mars. iPhone vs. Android, Jobs vs. Ford, 72' Dolphins vs. anyone. But the fun and good times eventually gives way to serious business discussions at work when you are in sales and now you not only need to have a good argument, you also need t [read] Keywords: consulting development google interface iphone microsoft

Don't Ship Shit! And Other Things learned from the #IBM #NewWayToWork LiveStream
Tue, Nov 18th 2014 11:40a   Keith Brooks
If you spent the two hours online watching the video and speakers (link to watch the replay) during the IBM event today, you found yourself going back and forth across a spectrum from amazement to amusement. The new name of the Mail.Next product is IBM Verse, no mention, that I recall, of the server name being changed. I am not going to try to explain the name, Alan Lepofsky did it quite well here. This mobile/browser based communication portal unleashes the power of Watson to help you automat [read] Keywords: connections ibm mobile server

Questions are Free, Answers Cost Money
Mon, Nov 17th 2014 3:00a   Keith Brooks
I had some discussions around presenting and training and my blog style over the last few days. When preparing presentations, and blog posts, that are of a technical nature, there a few steps involved. The premise of the problem, some investigation work to solving it, testing the solutions then providing details around the one that worked. Many times I provide the question, and the answer, in order to help make other techies lives easier for them, when they run into the same problems. When I w [read] Keywords: email security twitter

I Finally Experiencd the Social Connections Conference
Sat, Nov 15th 2014 1:10p   Keith Brooks
If you have been living outside of the collaboration or social space you probably have no idea what conference I am discussing. The Social Connections Conference, which has just completed their 7th conference in 3.5 years, is an impressive effort that you should experience too. Having been a part of or attended so many conferences over the years I had been unable to get to any of the Social Connections events until this one in Stockholm, Sweden and what makes it so impressive? I have a 10 11 1 [read] Keywords: collaboration connections domino ibm notes sametime email

Didn't you see my Updates?! Slides posted
Fri, Nov 14th 2014 4:20a   Keith Brooks
On Slideshare are my slides from today's Social Connections VII session from Stockholm. Off the cuff speaking and the ONLY session at #soccnx that was done in Lotus Yellow. If you need help with adoption, please let me know, I am in Europe and happy to help your organization. http://www.slideshare.net/kbmsg/accountability-rocks-soccnx2 [read] Keywords: connections ibm lotus


SnTT - In Which Port Settings Don't Quite Work
Thu, Nov 6th 2014 3:13p   Keith Brooks
Been a long time since I wrote a Show n Tell Thursday so let's get on with it. Building an IBM Domino cluster is not as difficult as it was years ago and I was done with the basic parts and wanted to test the fail over. I figured easiest way to do this was to enter at a server console "stop port tcpip" while connected via rdp to the server. I tested mail clients could fall over to the 2nd server and mail routed. Great. Back to the server and server console and tell it to "start port tcpip [read] Keywords: administration connections domino ibm notes show n tell sntt google network server

Hey Politicians, There is this thing called the Internet
Tue, Nov 4th 2014 4:56a   Keith Brooks
Where we live there is a newspaper, in print, that is free and is very pro the current government. I say good for them if they can keep it going on dwindling advertising revenue, or the owner is some wealthy patron who feels the need to lose some money, either way, what is the problem? The problem is some government officials think this is propaganda with the aim of helping the existing government officials stay in office and should be treated accordingly. They are trying to pass a law that ne [read] Keywords: office twitter

Curios Reading from 2007 About Collaborative Networks and Conflict
Mon, Nov 3rd 2014 6:53a   Keith Brooks
“A Manager’s Guide to Resolving Conflicts in Collaborative Networks” (Washington, D.C.: IBM Center for The Business of Government, 2007) While researching my upcoming session at Social Connections VII in Stockholm, Sweden in 2 weeks I came across this article from 2007, naturally backed by IBM, on collaboration, conflict and accountability. The authors: Lisa Blomgren Bingham, Professor and Keller-Runden Chair in Public Service, Indiana University andRosemary O'Leary, Edwin O. Stene Dist [read] Keywords: administration collaboration connections ibm network

Have You Designed a Car without an Engine Today?
Thu, Oct 23rd 2014 6:53a   Keith Brooks
Half baked ideas? No, they were completely baked and ready to go....except for a strategic piece. Lost in translation or just lost in space, hard to know sometimes where to assign the lack of accountability. A Cloud solution that is not quite ready for the Enterprise or an application that you are working on when you suddenly realize no one thought about who would use the solution, let alone, why they need it. Governments, countries, airports and many organizations run into this it seems more [read] Keywords: connections domino ibm application email enterprise microsoft office sharepoint

NIche SEO Worked for Us
Tue, Oct 21st 2014 6:53a   Keith Brooks
We ended up here, didn't we because of SEO? This is the revelation that occurred to me recently when looking at how we ended up in a city in Israel that is not on most people's vacation itinerary. Rehovot was the home of Ubique, a little company IBM bought to include inside their Sametime offering. They still retain offices here for Sametime development. Many people spend tons of money to increase their exposure and search ranks which boils down to SEO methods that are a mix of data analytic [read] Keywords: ibm sametime community development facebook google wiki

Captain Kirk, to the Bridge! No! Wait, Go to Engineering!
Thu, Oct 2nd 2014 6:46a   Keith Brooks
Apologies to +William Shatner (@williamshatner) for the title but let's talk about V'ger (@_vger), I mean The Cloud. Cloud discussions may not come from IT, in fact, it seems IT is the last to know about the idea sometimes. While asking some fellow consultants and Business Partners, we are seeing an interesting situation arise and hope this example helps you to not find yourself in the same predicament. Business leaders are making choices, then telling IT. The opposite of the way things have b [read] Keywords: collaboration ibm application applications email google profile security wiki

The Royal Scam or just a CopyCat App?
Tue, Sep 30th 2014 6:46a   Keith Brooks
Apologies to Steely Dan. By now everyone has heard of Ello. The question still remains why? Someone posted about it shortly after I read Robert Scoble's post about it.Being a messaging and communication person, figured I should check it out. I described it as a mix between Pinterest and Twitter. Many said it was like Facebook. It does not really matter because it doesn't do anything special, yet, that I can tell. Maybe Jerry Seinfeld is behind it. You know, it's an app, about nothing...ge [read] Keywords: facebook twitter

I am speaking at Social Connections VII in Stockholm
Mon, Sep 29th 2014 7:23a   Keith Brooks
After a few years of trying to get to the event, I have finally made plans to not only attend, but speak at the IBM Social Business and Connections User Group meeting, referred to as Social Connections VII (#soccnx) which is in Stockholm, Sweden November 13-14th. Event and registration details here. The event has had about 200-300 customers attend previous meetings.Vendors and sponsors are of course welcome and want to help you with your business. The topic of my session is “Didn't you see [read] Keywords: connections ibm email enterprise instant messaging

Friday Frustrations - Online Bill Paying UX Failure
Fri, Sep 12th 2014 4:06a   Keith Brooks
Received our first gas bill today from the Supergas company here in Israel. I can setup an automatic bank draft or pay by credit card. I can't do the bank draft yet so I figured I would pay by credit card. Go to their site, find the pay my bill page, get to the screen where I put in my information and there is one small problem...the area code. Mine, 058 is not listed. Link to their page here Naturally like any good hack I figured just pick an area code and let it go, like entering jay@jay.com [read] Keywords: email

My BlueMix Day of Coding
Thu, Sep 11th 2014 8:26a   Keith Brooks
I rarely code anymore, but when I found out about this class, not far from me in Israel, I figured why not check it out. Last time I did something like this was at IBM Impact 2 years ago when I sat in on a Worklight development hands on session. Which was more useful? Bluemix is this year's iPhone from IBM and Worklight is a bit quieter. Bluemix is a term loosely translated to me as "Websphere lite". Why do I say this? There are a lot of pieces to make this environment come together. Not [read] Keywords: admin collaboration domino ibm apple development google iphone laptop mysql twitter vm websphere

Accountability and the ESN
Mon, Sep 8th 2014 6:33a   Keith Brooks
In this Golden Age of social networks that pretend to be burying email servers like Rod Stewart goes through wives, we have a black hole that is not discussed. Email is not perfect, but better than most countries normal postal services. IM is great for awareness of who is online, but just because I show up online does not mean I really am at the machine, phone or browser. Twitter is awesome....when you are connected to the internet. SMS is far from perfect, as anyone who travels can tell you wh [read] Keywords: email enterprise facebook google network security smtp twitter

What is your Candy Corn?
Thu, Sep 4th 2014 6:33a   Keith Brooks
For those not familiar with the reference, Candy Corn is a sweet confectionery candy which is quite sugary and shaped like a triangle with 3 colors in it. Wikipedia explains it this way. The picture below is from Wikipedia as well. I could eat a mound of it and not think twice about it. To me Candy Corn is one of the best candies. It is a happy candy, for me, and I enjoy eating them, in many ways which I will not bore you with here. Sadly for me the only Kosher ones I know of are from the Jelly [read] Keywords: wiki

What Are You Doing, HAL?
Wed, Sep 3rd 2014 6:33a   Keith Brooks
My friend Chris Toohey posted this on Twitter: Ever have one of those mornings where you just want to blow off billable work & code something fun?? #stayOnTarget! — Chris Toohey (@christoohey) September 3, 2014 I replied, I just want my servers to talk to me. What would you have your server say, if it could talk? "My Router hurts, are you spamming people again?" "Drive C has eaten all the chips and needs a bigger belt (no free space)" "That agent you ran just now, were you seriousl [read] Keywords: agent network server twitter virus widgets

Think About This for a Moment
Fri, Aug 29th 2014 7:13a   Keith Brooks
According to the National Center for Charitable Statistics (NCCS), more than 1.5 million nonprofit organizations are registered in the U.S. This number includes public charities, private foundations, and other types of nonprofit organizations, including chambers of commerce, fraternal organizations and civic leagues.This table, can give you more details of breakdowns, data up to 2009. Because of the ALS #IceBucketChallenge, which has raised over $94 Million since July 29th alone, there are now [read] Keywords: foundations wiki

Conference Season is Picking Up
Thu, Aug 21st 2014 12:33p   Keith Brooks
I have been a bit out of the loop the last 4-6 weeks but for those who have been in the know, there are many conferences, especially IBM ones, over the next few months. Some are asking for abstracts. Hint, hint. MWLUG in Grand Rapids NEXT WEEK, August 27-29 ICON UK September 12th in London Social Connections VII in Stockholm November 13-14 (abstracts due by end of August) DanNotes November 20-21 in Korsør (abstracts due by end of August) 2015 Lotusphere/IBM Connect/ IBM ConnectED in Orla [read] Keywords: collaboration connections ibm lotusphere

Apps That Make Life Easier in Other Countries
Wed, Aug 20th 2014 7:10a   Keith Brooks
On my travels lately we have been using extensively a few apps which some of you may need or want when you travel as well. I am not so excited by any of the lame efforts of gamification, so ignoring this GAM (Game Spam) the apps are: Everyone knows about WAZE and if you don't, go get it now and never get lost or late anywhere you drive. Like WAZE, MOOVIT does for you bus users and train users what WAZE does for drivers. A bit confusing of a UI but once you get used to it you will not stop. It [read] Keywords: google skype

Are you a Catalyst?
Tue, Aug 19th 2014 6:50a   Keith Brooks
About two weeks ago I was involved in a discussion on Twitter with someone about blogging and awareness. He writes a blog about AIX systems which I like but rarely get to play with any more. He tweeted to me about how management doesn’t “get” his blogging nor gives him any credit for it. My answer is, this too will pass and his time will come. Writing for a few weeks or months, even in some cases years, does not produce tangible results until some catalyst brings you into the spotlight. I [read] Keywords: aix blogger blogging twitter

Next Stop, Israel
Tue, Aug 5th 2014 8:03a   Keith Brooks
Yes, I gave it all away in the title of this post. For the rest of you that clicked through to read about this topic, let me start with this story. This quite possibly may be my longest blog post I ever write. You have been warned.Around 1994 or 1995 I was managing Citibank's Latin American Lotus Notes network. I visited numerous countries there and checked on our cc:Mail, Notes and OpenMail installations and personnel.One trip scheduled was to Bogota, Colombia. In those years it was common, a [read] Keywords: collaboration connections ibm lotus lotusphere notes apple community network office

Daf Yomi, 2 years down, 5.5 to go
Mon, Aug 4th 2014 7:10a   Keith Brooks
Happy Birthday to my baby who turned 7 years old yesterday which also happens to be the anniversary of when we started Daf Yomi. When I started the Daf Yomi, you can read past posts from last year at the 1st anniversary, I wondered if I would stick with it. It is hard to spend about 45 minutes a day, on average, doing something for yourself. No PR side, no monetary side, no work benefits, just pure learning for the sake of learning. What have I been learning? Here is a simple breakdown of the [read] Keywords: wiki

Job Found, Blogging Helps
Tue, Jul 22nd 2014 10:50a   Keith Brooks
Happy to say I will be working with The RockTeam as their Professional Services Manager. Continuing on with the YellowBubble and the collaboration space that I enjoy. Best thing about it, I get to work with a few friends and meet some new ones. And be social again. Blogging Helped The few days in between posting about looking for work and finding it was made easier when one friend, Arif, connected me with Doug who had just posted the position. Timing is indeed everything. It is very hard to [read] Keywords: collaboration connections blogging facebook linkedin network

Job Hunting Time
Fri, Jul 18th 2014 6:50a   Keith Brooks
As of a few days ago I am newly available. A free agent on the scene looking for a company to call home. Sure I'd love to restore an old corvette or another pinball machine, but not enough money in those hobbies for the average person with a family. What I can do is restore customer service departments or service delivery organizations to award level status. Over the last year and a half, I was managing the delivery of services for over 500,000 people, prior to taking on the role of Directo [read] Keywords: agent email skype twitter

Bruce Springsteen Gets Collaboration How About You?
Fri, Jun 27th 2014 10:10a   Keith Brooks
Bruce Springsteen inducted his long time sidemen and woman into the Rock and Roll Hall of Fame a few weeks back and HBO showed the ceremony. I caught Bruce's introduction speech and thought it was just what I want to say to management everywhere. Namely, you know what you know, but the people that work for you are what will make you look better and greater than anything you can dream up. At the 13:00 minute mark, Bruce explains in simple English what collaboration is all about. Full text at R [read] Keywords: collaboration application blogger

Fix my printer or why remote management..
Mon, May 26th 2014 6:30a   Keith Brooks
Doesn't work for every situation. There is nothing worse than a client agreeing to let you work for them remotely and then demanding someone be onsite every week. So how do you do it? Will this break the deal? Cost you too much? There are always possibilities but planning is key. Few issues really require onsite visits as remote connections to clients, servers and routers is common. So why do you need to be onsite? Executives and their assistants usually are primary reasons. But unless a fai [read] Keywords: connections twitter

Did That A-ha Moment Passed You By?
Fri, May 23rd 2014 6:30a   Keith Brooks
No matter your age, location, job status or religion you always have an opportunity. Sometimes we do not see a light at the end of tunnel. But it is really no different than trying to install a piece of software that is giving you a hard time and you just need that one little extra push or tweak to make it work. Your life is the same. While it's true, you regret the choices not selected, you always have time to make them. Maybe not today or tomorrow, but this week, next weekend. Your frie [read] Keywords: application

Got all your DUCS in a Row?
Wed, May 21st 2014 7:40a   Keith Brooks
This was a draft of a post which for whatever reason I never published. Might be useful to someone out there. DUCS was discontinued but if anyone needs some legacy help.... Don't know what DUCS is? Domino Unified Communication Services (DUCS) This has dragged on for 3 days now while I wait on the Cisco BP to figure out what Lotus Domino and Sametime are all about. Poor guy never seen one before, Domino server that is. Wish clients would ask us before doing these silly things, we could have [read] Keywords: domino foundations ibm ldd lotus notes sametime integration server wiki

10 Things Silo Organizations and Management Will Never Understand
Tue, May 20th 2014 11:40a   Keith Brooks
The next time you are cruising at 10,000 feet or roaming around some conference exhibition floor or just trolling the web, think about your company. I want you to think about how you share information today, and what you would change about it for tomorrow. If you could see yourself through the eyes of your customers as well, even more helpful. If you find yourself thinking along the ideas below, you may be a silo organization and in that case... Your organization may profess to "getting social [read] Keywords: collaboration notes roaming blogger community database desktop email gadget linkedin network office server

Thu, May 15th 2014 8:00a   Keith Brooks
HubSpot Reveals The Mind Tricks It Uses To See If You're Right For A Job http://zite.to/QMsXP0 Sent from IBM Notes Traveler [read] Keywords: ibm notes traveler

Do Something Utterly Meaningless
Mon, May 5th 2014 7:10a   Keith Brooks
When was the last time you did something utterly meaningless and it made you so happy you have no idea why you don't continue to do it more often? Some of you may know about my recent excursion before leaving IBM's Impact conference last Thursday. I have been trying to do this for a few years and finally got to do it. I took a cab out to the Pinball Hall of Fame/Museum as it is billed in Las Vegas. Do you remember what it was like as a kid going to an arcade or miniature golf or whatever ki [read] Keywords: ibm google

You can make your own Knowledge Accidents
Thu, May 1st 2014 5:20p   Keith Brooks
Are Knowledge Accidents your business goal? Why not? Don't you want to help your teams perform better? Don't you want your customers to help you provide them with better products or services? In looking into where this term came from I found this article from past CEO of Lotus, Al Zollar. In the article, Lotus Development CEO Al Zollar says that knowledge management is simply to do with as applying technology to "knowledge accidents".According to Zollar, "Knowledge accidents happen when p [read] Keywords: collaboration ibm lotus development enterprise exchange exchange google network server twitter

The Cube Interview from IBM Impact
Thu, May 1st 2014 3:00p   Keith Brooks
One of the interviews I did at IBM Impact was with Paul and John from The Cube. Paul and I did a Google hangout last year after Sugarcon around CRM, link here. I am #5 on the list found here: http://siliconangle.tv/ibmimpact-lasvegas-2014/ This time we hit on many topics, the Opening keynote, collaboration, HR, etch a sketch, analytics, messaging, conference calls, meeting analytics and Unified Comunications. The Silicon Angle team has some great software to slice and dice video around to [read] Keywords: collaboration ibm google integration linkedin mobile security twitter

IBM SocMed Residencies
Thu, May 1st 2014 7:20a   Keith Brooks
At IBM Impact there was a fresh group of Social Media Residency people. All IBMers, unlike my group almost 2 years ago, so these people should really know what they are talking about. The new recruits spent two days before Impact prepping and learning before they were left to go during the event to see what they could come up with on their own. I give IBM a lot of credit for doing something like this in parallel to an event. It provides a sink or swim approach, perhaps, but really solves the b [read] Keywords: ibm application blogger blogging twitter

Kevin Spacey Rocks
Wed, Apr 30th 2014 12:10p   Keith Brooks
When I heard Kevin Spacey was speaking at IBM Impact, I knew we would get a great session. It was 3 years ago when he spoke at Lotusphere 2011 and his "send the elevator back down" speech enthralled us all. His speech at Impact pushed everyone to be disruptive or if you prefer listen attentively to what people want and give it to them. "People do not care about the platform, they care about the content." and many similar lines were espoused. Consumers may not care about the platform, bu [read] Keywords: ibm lotusphere

Have we shared ourselves into Silos?
Tue, Apr 29th 2014 6:40a   Keith Brooks
As I look out across my 30 column wide Tweetdeck app it dawned on me that it has started again. I am pondering when did we get back to this point. Not sure it can be nailed down to one specific inflection point. Once upon a time there was a monolithic world of business and it was a top down approach of management over employees. Information was on an as need basis or a "pay grade level" basis. However you view it, or heard about it, it existed. It sucked! But not to everyone, and not so obv [read] Keywords: connections facebook mobile twitter wiki

Showing Your Hand (IBM Impact OGS)
Mon, Apr 28th 2014 11:30a   Keith Brooks
The show opened up with Tangerine Bank from Canada spending some time describing their Worklight roll out of a voice authentication system, among other benefits. "Raising the bar on what customer experience should be in mobile banking." from their CTO Nice not to hear from an IBMer first. And that seemed to be the sentiment from many around me. Start with how people are extending the products, before you get to what's new with products or any other marketing fluff. We talked about Buildin [read] Keywords: ibm google mobile server vm

IBM Impact, My 2nd Year
Mon, Apr 28th 2014 9:50a   Keith Brooks
Wasn't sure I would make it to Impact this year, but thanks to Amanda's help, it all worked out. As I sit here just prior to the OGS I am amazed at all the Lotus IBMers that are here. Sure some are speaking today and may not be staying but to see so many makes this conference feel less like an island to me. Hopefully this year will get out more and meet more people. In the mean time, follow along on twitter more or less for what is happening. Eagerly looking forward to meeting and seeing m [read] Keywords: ibm lotus twitter

Got IBM Mail yet?
Fri, Feb 28th 2014 7:10a   Keith Brooks
In case you were wondering, I have not gone into hiding, contrary to the trolls. Want to just run this by you as I know someone out there has been scratching their head asking what is IBM talking about with all this talk of mail, mail, mail. Mail in this case is of course, email. You remember email, the thing everyone said was dead, like the mainframe? Email, that scapegoat of corporate executives who live in fear people will realize their company is close to bankruptcy or some other financi [read] Keywords: connections domino ibm inotes notes email instant messaging integration office

There really is a Dark Side of The Moon
Mon, Feb 3rd 2014 7:30a   Keith Brooks
IBM lost a strong proponent of openness and collaboration at an unprecedented level. On the bright side Luis Suarez will bring us all much more soon enough. Thank you my friend. I eagerly await your future announcement. [read] Keywords: collaboration connections ibm

JMP206 : Calling Home: Enabling the IBM Sametime Softphone in ST9 the Slides
Sun, Jan 26th 2014 1:10p   Keith Brooks
For those that showed up this morning, thank you all. We hope you gained some insights from us. There was a question about the characters one can or can not use in a password field when installing and configuring Sametime and Cognos. Please keep in mind I do not have the direct quotes from IBM for this but here is what was posted recently in a Skype chat we had. Invalid characters: % ^ & / Valid characters: ! @ # $ * ( ) . ~ JMP206 : Calling Home: Enabling the IBM Sametime Softphone in [read] Keywords: ibm sametime password skype

When Microsoft Fake Support Calls
Thu, Jan 9th 2014 8:00a   Keith Brooks
A few months back I posted this about a consulting company that called me about a virus on my pc that called them. Now my grandmother, at 91 years old, get this call and she manages to get their number and name from them, and the number works. Quite sure the name is just an alias, as how many people from India are called Steve Johnson I wonder? They claim they are from Windows Technical Department. So naturally I wanted to have some fun and managed to get my IBM Sametime SUT call recorded usin [read] Keywords: ibm sametime consulting microsoft virus

Update on Advertising Age and their Lack of IT
Wed, Jan 8th 2014 12:40p   Keith Brooks
I decided to follow up with AdAge by calling the number shown on the cover to renew my subscription. As previously posted something is very "old school" at Advertising Age or else it is deeper than this. The person on the phone said that my number was a subscriber number but an unverified one. Okay, I asked, how do I verify it since it was moved over from the sister magazine BtoB? She could not tell me. She also could not look me up further to validate any of my information, yet she could see [read] Keywords: email

Advertising Age Needs to Catch Up a Bit
Wed, Jan 8th 2014 7:10a   Keith Brooks
Recently one of the magazines I read, BtoB decided as of Jan 1 to stop printing and is going digital with Advertising Age, a magazine which I read as well. Ok, one less magazine to read. I received my first issue yesterday and it was covered on the outside with a paper cardboard stock reminding me about the change and also including a renewal post card as you can see on the left. Nothing unusual, naturally I should renew and start looking for the URL. Nope. None in site. As you can see from th [read] Keywords: collaboration database email

Could you Survive 2 weeks without a SmartPhone?
Tue, Jan 7th 2014 6:50a   Keith Brooks
From the looks and messages from people, I would think that it was impossible for some of you to live without your phones. Imagine you had to revert back to a Blackberry Bold or Curve, I used both but more on that in a minute, could you do it? Sure for a day or 2 maybe but 2 weeks? The problem started the day before we left for vacation to Israel, the Thursday of Thanksgiving. I dropped my HTC Vivid Android phone and it landed smack on a rock and shattered the glass. Yeah that sucked, but it w [read] Keywords: apple bes blackberry email laptop office

Do, or Do Not, There is No Try
Fri, Jan 3rd 2014 2:10p   Keith Brooks
Yoda always had a way with words. It seems my activities in the last year or so on this blog have been slacking, a sure sign I was busier at work and home. Twitter was down too, I know hard for you to believe. But for those keeping score, my Klout score is still hanging around 62-64, so maybe I was more active than I thought. And yet I did get to do all of this: guest blogged over here a bitlive tweeted, not one, not 2 but 3 Palm Beach Operas (La Cerentola, La Traviata and Salome) and doing i [read] Keywords: connections ibm lotusphere blogging twitter

Losing My Certification and Unlimited Free Exams at Connect 204
Thu, Jan 2nd 2014 7:30a   Keith Brooks
That was just a dreamJust a dreamJust a dream, dream - REM, Losing My Religion I was notified that 2 of my certifications are ending in the next 90 days. For those that had them you will be losing: Sametime 8.0 AdminQuickr 8.1 Admin Bad newsBefore you start looking into what else you can get certified for Quickr, note that the Quickr 8.5 exam found on this page http://www-03.ibm.com/certify/tests/ovrL914.shtml states quite clearly: Note: This test will be withdrawn on Nov 30 2013. Quickr has rea [read] Keywords: admin collaboration ibm lotus quickr sametime profile

My Sametime JumpStart Session at Connect 2014
Thu, Dec 12th 2013 6:30a   Keith Brooks
I am happy to announce we will be doing a JumpStart session about how to enable the IBM Sametime Voice in Sametime 9. For those that are unaware, SUTLite is now known as IBM Sametime Voice and is no longer an added license expense. You can load this up on your own and off you go! It is FREE! But wait, you say you do not know any telephony? You are not the PBX person? You have no idea what a PBX is or does? Well, come on down to Orlando this winter, the week of Jan 26-Feb 1 and get hands on wal [read] Keywords: ibm sametime dojo instant messaging

Took Vacation, Came back an IBM Champion
Mon, Dec 9th 2013 7:20a   Keith Brooks
IBM has announced the new Champions for ICS and I am honored to be named, for the second time in a row, as an IBM Champion for 2014. While on vacation with a cell phone that only makes and receive calls and no laptop, just an iPad. I was really only logging on in the morning and evening and Israel is 7 hours ahead of Eastern time. When i got back Thursday night my streams were filled with the news. Very happy to hear my old friend from Lotus days, Oliver Heinz, will be handling us this year. [read] Keywords: ibm lotus laptop

SnTT - Who Blocked my Activities in Notes?
Thu, Oct 31st 2013 2:10p   Keith Brooks
It may be Halloween but I doubt the ghosts in the machine caused me to find this situation. IBM Notes 9 introduced a slight UI change which you may not see if you are not using IBM Connections or installed the option. There no longer is an Activities option when you look at your File->Preferences view. There is now a Connections option and Activities is now a sub option under it. Why is this important? It isn't per se. I happen to come across this problem where my Connections det [read] Keywords: connections expeditor ibm ldd lotus notes notes client sntt apple application applications community eclipse macintosh password server wiki workspace

The Social Zombie
Thu, Oct 31st 2013 7:40a   Keith Brooks
I was working in the lab late one night, when my eyes beheld an eerie site, a new social site popped up asking me to join them. What crazy thing is this I thought? Join us it said. Join them? There must be social sites I bet even for vampires, werewolves and zombies. (Yes they are real sites, may not be safe at work for obvious reasons.) Social sites? Don't they know people have work to do? Talk to your buddies after work or on the weekends. It was then I heard a knock on the lab door [read] Keywords: google

Update to IBM Notes 9.0.1 in 20 minutes
Tue, Oct 29th 2013 11:30a   Keith Brooks
This was for all 3 clients, Notes, Admin and Developer. Fast or slow? Convenient or difficult? You make the call, but if you jump at the chance to update your Apple devices the second a release comes out, you should do the same for Notes, Domino and Traveler. After all, what is more important? Games and apps or your living and breathing inbox/sidebar/portal/streams? And don't forget there is also a new version of SwiftFile to make life that little bit easier to get to inbox near zero. [read] Keywords: admin domino ibm notes traveler apple

IBM Sametime 9 Installation Spreadsheet
Wed, Oct 23rd 2013 1:50p   Keith Brooks
Better late than never, I have posted here a spreadsheet for installation of Sametime 9, similar to my IBM Connections 4.5 installation spreadsheet. I took this IBM Sametime Wiki page provided and broke it down by topics (WAS, DB2, MUX, Media Manager, etc). For those that need, that is, should be, documenting your installation details, hopefully this helps make your life easier. You can download my spreadsheet from the link below: Sametime 9 Installation Spreadsheet for Documentation [read] Keywords: connections ibm ldd lotus sametime db2 javascript wiki

SnTT - Replication is NOT Disabled, But it says it is
Thu, Oct 17th 2013 11:50a   Keith Brooks
Did you ever wonder about what makes some changes more difficult than others? Why do people fear the upgrade? What paralyzes them from taking action? Usually it is because they got burned one time. One day I decided to load Windows8 on an existing Windows7 machine to play with it and test IBM Notes and other apps. The upgrade went fine, but some things were not compatible with Windows8. In time I downloaded patches and updates and resolved messy security errors. One of the errors was on IB [read] Keywords: domino ibm lotus notes policies show and tell sntt security server

Who Saw Your Slides? Part 2
Tue, Oct 15th 2013 12:00p   Keith Brooks
The 2nd part of my "Who aw your slides?" post is live at the IBM Social business Insights Blog. After you give a presentation at a conference, do you remember to post and share your slides with those who didn’t attend? Besides posting through the organization that ran the conference, you can also publish your presentation on your blog or at SlideShare, which can both feed to your Twitter and Facebook accounts. But in order to get shares, first you’ll need memorable slides! [read] Keywords: connections ibm facebook twitter

ADINTL: Why IBM Notes is Secure
Fri, Oct 11th 2013 7:20a   Keith Brooks
This post is ripped from the headlines, literally, my Facebook headlines. Many times I am questioned why IBM Notes requires it's own password. People are quick to point out Outlook does not and they do not like the interruption. (Technology people stop laughing! Talking about end users here) By the way, Outlook does have it, but, well, read this where they state: This password feature however shouldn’t be regarded as a sturdy protection mechanism though and it was never intended as such [read] Keywords: collaboration ibm notes email facebook linux mac outlook password security server twitter widgets

Who Saw Your Slides?
Mon, Oct 7th 2013 9:50a   Keith Brooks
As part of the IBM Redbook Thought Leaders, I had originally wrote this post for the IBM Social Business Insights blog. This is my first two part post there. Who saw your slides? Four tips on getting more shares (Part 1) Has this ever happened to you? You spend weeks working on your presentation for the big conference and when your day arrives you get into presenter mode, show up early to your appointed room and prepare to take the stage. You think to yourself, this is going to be a great se [read] Keywords: ibm

Want Tabasco with that Bruce?
Wed, Oct 2nd 2013 10:10a   Keith Brooks
Many years ago on a Lotusphere exhibition hall floor at a pedestal for OpenNTF or TheView, I met this crazy guy who gave me a mini bottle of Tabasco and told me he had the special sauce. He was right, I just had no idea who he was at the time. Little did I know just how busy Bruce Elgort was then and always is. We spoke different languages, I speak Adminese and he spoke Developese but we shared at least one thing in common, our love of Notes and Domino and the experience our employees [read] Keywords: domino ibm lotusphere notes community openntf skype

A New IBM Redbook is out on CCM
Tue, Oct 1st 2013 7:00a   Keith Brooks
Happy to announce that after a few months of effort, our Redbook is available for everyone. Making the move to IBM Connections 4.5 and IBM Connections Content Manager Our leader, Whei-Jen Chen deserves the credit for getting us all to finish on time and stick to her plan. Hopefully it will help you in your quest to migrate from Lotus Quickr and into the IBM Connections. Thank you to everyone that took part in it, including the IBM team behind CCM who answered our numerous questions a [read] Keywords: connections ibm ldd lotus quickr profile

IBM Sametime 9 Announcements Posted
Tue, Sep 10th 2013 10:20a   Keith Brooks
4 flavors but you need to wait 10 days for electronic code availability. John Del Pizzo posted this blog about the IBM Sametime 9 Availability Some excerpts: Sametime Communicate is all about individual communications needs. It starts by unifying all of Sametime's instant messaging capabilities into one offering – including Offline Messaging, Skill Tap, Instant Polls, Persistent Group Chat and more. We build on that with 1:1 voice and video capabilities, including Bandwidth Management [read] Keywords: collaboration connections ibm sametime application instant messaging mobile

MWLUG Report
Wed, Aug 28th 2013 2:00p   Keith Brooks
It has been 2 years since I attended and presented at MWLUG and I have missed it. The core group of about 200 customers that can just drive over for the event and the vendors and partners and IBMers that fly in all come for the same reason, the community and knowledge. And beer. Beer is a big part of MWLUG and always has been, probably because the idea was hatched while the founders were having one. Isn't that when the best ideas are devised? The event location was the old Union Stati [read] Keywords: collaboration connections domino ibm notes sametime community email integration linux mobile outlook

White Papers Suck but They Don't Have To
Mon, Aug 26th 2013 6:50a   Keith Brooks
Write your white papers, make them worth reading, not boring old professor articles. Have fun in them, make them topically relevant if product specific or connect them to a long stranding service or profession. They should be like reading the best album inserts, sorry, CD covers, that bring out the personality of the band or their music. Perhaps stop making white papers and start producing videos of real people discussing your product. Wait, you probably do that. Blog the white paper i [read] Keywords: podcast

MY MWLUG Presentation on Anti_Social Management
Fri, Aug 23rd 2013 6:30a   Keith Brooks
My session, The Boss is Anti-Social...HELP! was a grand time for everyone and if you want the slides here is the link to them: I am happy to help anyone that needs to make a pitch or provide more details to their management. It was a great time and I hope you enjoyed it as much as I did. [read] Keywords:

Everything is Just in Time (JIT), well almost everything
Tue, Aug 20th 2013 9:30a   Keith Brooks
Have you ever been working at home, or the office, when you get a phone call from a sales person who is just dying to send you their latest white paper? Ever hang up directly, if you even took the call? I normally talk to the people and try to understand the logic of what they are doing. Obviously this is their job, however, if they could open the mind of the company they work for, they might get further in their efforts. Usually I point out to them that calling me, when I certainly did no [read] Keywords: collaboration inotes sntt apple blogging email google office

Do you know what today is? Vampires Get Social Day
Fri, Aug 16th 2013 10:20a   Keith Brooks
57 years ago, the world lost a master craftsman. His repertoire on stage and screen was legendary. I am of course talking about Béla Ferenc Dezső Blaskó, better known to you and I by his stage name, Bela Lugosi. Yes he had off screen issues, but what Hollywood actor/actress doesn't? The Vampires represent so much of what is wrong in our world, the xenophobia, the lack of understanding, the limitations imposed by outside forces are not just how we see them, but really how we see ourse [read] Keywords: connections ibm wiki

Free Competitive Discussions at MWLUG
Fri, Aug 9th 2013 7:33a   Keith Brooks
It was 3 years ago when I last posted this on my blog. and the conversations we had then went well into the night and days. Sadly due to scheduling conflicts I had to miss out on the last 2 years. But I am back and looking to see everyone again. And I am happy to say I will be doing it again at MWLUG 2013. Which if you are near the area, you should definitely be going to this can't miss event. Where else can you attend a charity brewfest competition featuring your fellow administrators and d [read] Keywords: email skype

1 Year Completed, 6.5 To Go
Fri, Aug 2nd 2013 9:10a   Keith Brooks
When I was in college and heard about this I tried to do it then. I tried a few years later with my roommates post college, but could not get into it. In some ways, technology has helped me to accomplish this goal, which is probably not the intended result you may think it is. Imagine if you actually read every page of a 3,000 page wiki how long would it take you? Now nearly double that number and you get an idea where I am going. Last year on August 3rd, 2012, the 13th cycle of the worldw [read] Keywords: skype wiki

Get out of your shell and live a little
Thu, Aug 1st 2013 9:50a   Keith Brooks
Ad agencies depend on people working together to create campaigns for their clients. Sometimes there is one leader and the rest are just part of their team. The use of IBM Notes and Domino provide that easy way to manage information and provide access to it from multiple channels. I know, hard to believe, but this has been the case for most of the 20 years Lotus Notes has been around. Browser, phone, tablet and access across multiple clients of MAC, Linux and Windows. Get out of your shell an [read] Keywords: domino ibm lotus notes email enterprise exchange exchange iphone linux mac microsoft openntf outlook security server smtp wiki

SnTT - Traveler 9.0 IF1 In Case you get This Error
Tue, Jul 23rd 2013 7:10a   Keith Brooks
Sorry old picture, no new one for Tuesday. While updating my IBM Domino server from 9.0 to 9.0HF328, I also saw an update for IBM Notes and Lotus Notes Traveler. Just been busy and did not get to these yet and Domino and Notes went fine. Traveler update however it seems was a corrupted download. Given it has been posted for 2 months I presume it is not IBM, but my download. In any event, for those who like me end up seeing these messages after they ran the installer, which said it was [read] Keywords: admin domino ibm ldd lotus notes ntf show n tell sntt traveler database server

A Consulting Company called me on the Way to Dinner about Infections
Mon, Jul 1st 2013 7:43p   Keith Brooks
We can save your PC! They bellowed. Right. Evidently one of my Windows machines was infected and I should listen to the oracle on the phone to save my pc's soul, er, files. This was my lucky day! And for some lucky contestant on robophone Americans it was their crazy story of the week. I had them on the phone for at least 15 minutes and it was fun. My wife and kids were laughing through most of it. Listen, when you need a repair person, any repair person, they are nowhere to be foun [read] Keywords: ibm application consulting database microsoft oracle sql virus

IBM Connections 4.5 Installation Details Spreadsheet
Thu, Jun 20th 2013 8:33a   Keith Brooks
Last year around this time I posted what became a top 10 page for my blog, the IBM Connections 4.0 installation spreadsheet. I took the IBM Wiki page provided and broke it down by topics (IHS, WAS, DB2, etc) and included some items along the way as well. For those that need, that is, should be, documenting your installation details, hopefully this helps make your life easier. Yesterday IBM posted an update for 4.5 CR1 here. I have updated my spreadsheet and included the changes as poste [read] Keywords: connections ibm ldd lotus db2 wiki

Curbing your social media habits once a week
Tue, Jun 11th 2013 1:10p   Keith Brooks
Imagine you are on an island in the Caribbean, cold drink in hand, sun shining down on you, and your family and friends are with you just hanging out or walking around the island. Sounds nice, doesn't it? No phones in sight, no TV, no car—just you, sand and the sounds of the waves crashing on the beach. How long could you go before you had to whip out your phone or laptop to get a picture, post to Facebook or answer some office emails? These days, not very long it seems. Based on t [read] Keywords: connections ibm facebook laptop office

Backing Up Sametime Buddy and SUT Phone Lists
Thu, May 30th 2013 9:20a   Keith Brooks
Did you ever start to work on something only to be deeply involved when someone comes over and asks what you are doing? You respond and they look quizzically at you and ask why did you not just do X? X of course is right under your nose and would be obvious to anyone else, except you because you were so involved in your project. So I found myself when someone screamed about losing their Sametime buddy list. Sure there is a menu item to import/export your lists but you know, how many peo [read] Keywords: sametime desktop laptop network server

Google Beats Microsoft, Yes but beat IBM Notes? No Way
Wed, May 22nd 2013 7:10a   Keith Brooks
Google, I love you guys, I really do, you do some amazing things and the Doodles are the best! But sometimes your business partners really have no clue what they are talking about and should rethink their marketing. Case in point, a company produced a 3 page document(link to my server, not giving them the traffic) on why Google trumps MS Exchange as an alternative to IBM Lotus Notes. The opening salvo is hyperbole at the best of times. People move systems back and forth and, although I ca [read] Keywords: collaboration domino ibm lotus lotusphere notes xpages applications archiving email enterprise exchange exchange facebook google integration iphone microsoft mobile office sap server wireless workspace

R.I.P. Lotus Organizer+
Mon, May 20th 2013 7:00a   Keith Brooks
Sad to see and hear that the end of the line, officially, is coming to Lotus Organizer, Lotus 1-2-3 and Lotus Smartsuite itself on June 11, 2013 with support ending September 30, 2014. Organizer was so far ahead of us when it came out, easy links to guide you directions, call from a contact and straight to a web site with one link, an awesome calendar and scheduling tool, and it connected with Lotus Notes and some people still leverage it that way. All from one UI! I can't get anything to [read] Keywords: ibm lotus notes database office

The Art of Troubleshooting...The Video
Tue, May 7th 2013 1:00p   Keith Brooks
Live from IBM Impact in Las Vegas this was recorded April 30, 2013. If you want the slides, they are here. Thank you to Ryan for setting the Ignite talks up and Daphne for letting me know about it. It was fun, 20 slides that automatically roll over every 15 seconds for a 5 minute talk. [read] Keywords: ibm

What if Darth Vader won?
Sat, May 4th 2013 9:00p   Keith Brooks
May the Fourth Be with You! Ever wonder what it would be like if Darth Vader won? Could Darth Vader have won instead of the Rebels? Could it be that a strong network of Sith Lords could control the masses through social media efforts using The Force? These may be strong words, young Padawan. There is an amusing Twitter account I follow called @DeathStarPR that brings my point forward. What if social media was used as an insidious effort to gain the upper hand against the Rebels? W [read] Keywords: connections ibm network twitter

I'm an IBM Champion Video
Wed, May 1st 2013 2:20p   Keith Brooks
The video from the IBM Impact keynote this morning that has all of the IBM Websphere Champions who could make it to the video shoot. See me and my friends do a "I'm an IBMer" type commercial. Thanks to Daphne and Justin for editing and making it all happen. [read] Keywords: ibm websphere

Day 2 of Impact 2013
Wed, May 1st 2013 10:40a   Keith Brooks
So what did I do on Day 2 of Impact? Today was The World in Motion. Business calls most of the morning, bad wifi upstairs, bad wifi in OGS and the exhibit hall. A frustrating problem because if you needed 30,000 IP addresses or so, what would you do? Duh, grab a Z series! Okay not exactly but it is a problem which should have been addressed Sunday. Which brings me to what I did Tuesday, meetings, interviews, an ignite speech and a session I did with 3 other IBM Champions and a night cap [read] Keywords: ibm apple community google laptop mobile twitter websphere wifi

My Impact Ignite Slides "The Art of Troubleshooting"
Tue, Apr 30th 2013 3:10p   Keith Brooks
I gave my ignite talk today and when the video or you tube is released will post it as well. Here are the slides from slideshare. The Art of Troubleshooting from Keith Brooks [read] Keywords:

Opening Day...of Impact 2013
Tue, Apr 30th 2013 11:40a   Keith Brooks
Today started out like every other day, you know phone ringing at 5am and 6 and 7. Went to meet frineds for breakfast and then went over to the OGS where Champions had prime real estate. 4th row center. Today was Business in Motion day. Opening was a drum set and horn section that were quite good and then the star attraction a white Ford took the stage and proceeded to talk to us all. Just kidding, the car said nothing, didn't even start, but Robert Leblanc came out along with a Ford exe [read] Keywords: ibm development integration mobile skype websphere

My First Impact Conference
Mon, Apr 29th 2013 11:00a   Keith Brooks
As a long time Lotusphere person, I am reminded of Bruce Springsteen after he played, and won, the Academy Award in 1994 for his song the Streets of Philadelphia and said this "And thank you all for inviting me to your party." I came out to Impact not sure what to expect. At times Websphere is my friend and at times a hard companion, but I found a great community of people here so far that rival my friends in the Lotus/ICS world. My journey to Impact 2013 held in Las Vegas at the Vene [read] Keywords: ibm lotus lotusphere community mobile security twitter websphere

Blogging Time: Why it Matters
Thu, Apr 25th 2013 1:20p   Keith Brooks
My latest post over at the Social Business Insights Blog has been published. What is it that makes people read one of my blog posts? I write two primary blogs and guest write on at least three others, but then people say to me, “You have way too much time on your hands”—presumably because they feel I am just sitting here writing these blog posts for eight hours a day. Sorry to disappoint you all but I only spend seven hours a day writing them. Kidding, just kidding. For mor [read] Keywords: connections ibm blogger blogging

Going to Impact2013? Here's My Schedule
Thu, Apr 25th 2013 9:50a   Keith Brooks
This will be my first time attending Impact2013 and I look forward to finding out all the great things that I have taken for granted at Lotusphere and Connect over the years and now see how it all translates to my Impact2013 experience. There is so many sessions, but there are also so many more pieces of the puzzle at this conference. I think the app showed over 900 sessions. This page will get edited up until Sunday evening with any updates. I will most likely be in the Social Playground [read] Keywords: ibm lotusphere mobile twitter

Google Hangout CRM Discussion Recording
Thu, Apr 18th 2013 9:30a   Keith Brooks
The IBM Midmarket Hangout I did around SugarCRM and CRM in general highlighted not just details from SugarCRM and Sugarcon but also customer adoption and marketing automation discussions. The Google+ Hangout was recorded and here it is. [read] Keywords: ibm google

IBM Midmarket CRM Google+ Hangout Wen 1-1:30pm EST
Mon, Apr 15th 2013 11:50a   Keith Brooks
I will be on a panel which is bringing together a group of CRM thought leaders to discuss the industry and how social media contributes to the success of your business. Wen, April 16th at 1pm EST on Google+, go there now and get connected properly before the Hangout starts, https://plus.google.com/100114568100087952904/posts Panelists, their linkedin profiles and blogs. Paul Gillin (Moderator) of Profitecture Lori Richardson and blog of Score More Sales Paul Foucher and blog of SugarC [read] Keywords: ibm google linkedin

Analytics and Crickets
Thu, Apr 11th 2013 9:50a   Keith Brooks
While hanging out at #Sugarcon this week with good friend Stuart Mcintyre we were struck by what we saw as a lack of socialness (made that word up) from the attendees. Granted this is in contrast to the obscenely over the top socialness of my fellow IBM friends which can be zealous in their path to be social. SugarCRM itself is fairly active as are Larry Augustin CEO and Clint Oram CTO on Twitter. Keeping in mind we can only really see the tweets or posts if #sugarcon was in the tag or discus [read] Keywords: connections ibm twitter

Sugarcon Day 2
Thu, Apr 11th 2013 8:00a   Keith Brooks
The second day of #sugarcon opened up with Terry Jones (slides are at the link under downloads) of Kayak, Travelocity fame reminding us all that just because we mean well, doesn't always mean we get it right. Sending out emails with wrong subjects, sending an email that has no one to reply to and more derivatives of marketing aloofness. The afternoon sessions, 7 at a time in parallel, spanned many topics and from discussions many felt the 2nd day sessions were what they came for as they felt [read] Keywords: connections ibm application email integration twitter

Business Anti-Social: The Sugarcon 2013 Edition
Wed, Apr 10th 2013 3:00p   Keith Brooks
For those interested in my Sugarcon 2013 slides, subtitled, Business Anti-Social: The Boss Needs SugarCRM, Give it To Them! It is on SlideShare at this location: Business Anti-Social: The Boss Needs SugarCRM, Give it To Them! Presented by Keith Brooks Thank you everyone who came, shared their ideas and comments or questions. Don't forget the Spottify list of CEO Billboard Hits! [read] Keywords:

SugarCon 2013 Day 1 - Synopsis
Wed, Apr 10th 2013 6:00a   Keith Brooks
Sugarcon 2013 opens with some strong riffs. Guitar riffs that is, care of the SugarCRM band, playing in the same ballroom as the Rock and Roll Hall of Fame plays their introduction ceremonies here at the Waldorf Astoria in New York. Unfortunately one can not go to the basement, they have 3, where the Presidential train and "secret" railway station lies. Read more here. Larry, Clint, Lila rock the house with Sugar7 details around social and collaboration efforts, mobile client improvement [read] Keywords: collaboration connections ibm mobile twitter

iNotes Redirector in Domino 9 Cool Detail
Thu, Mar 21st 2013 11:40a   Keith Brooks
There is a new version on the server. Time to replace the design and upgrade it. You can find the file by name, iwaredir.ntf, which is called IBM iNotes Redirect. I had to enable the show in advanced template list for the template for it to come up. The first thing I got when replacing the template was this awesome language window! Very cool, this did not come up when I replaced any other templates yet, so I will presume it is special to this db, but not unique I am sure as t [read] Keywords: domino ibm inotes notes ntf properties server

30 Minutes to Upgrade to IBM Notes & Domino 9
Thu, Mar 21st 2013 9:10a   Keith Brooks
This morning, like so many others, I downloaded a few GB of code so we could install and upgrade our server and clients to IBM Notes and Domino 9. Along the way, also had to grab Traveler, Swiftfile 4.2 (Oh I missed you during beta!), Install SHield tuner (No changes in it, but always like to have it), readme file, MAC client, 2 different Linux clients, Multiple server codes and the OpenSocial Extensions piece too. This is a P4 with 2GB RAM and handles a bunch of websites, blog links, inte [read] Keywords: domino ibm inotes lotus notes notes client quickr sametime traveler linux mac password server workspace

Don't Game your Employees
Mon, Mar 11th 2013 7:10a   Keith Brooks
I want to talk about a 12-letter word that really drives me crazy. It’s the buzzword of the year: Gamification. Gamification was coined by Nick Pelling in 2002, according to Wikipedia. What does this word mean, and is it really the way of the future? Or has it jumped the shark? Gamification, as defined by Wikipedia as "Gamification is the use of game-thinking and game mechanics in a non-game context in order to engage users and solve problems. Gamification is used in applications and pro [read] Keywords: connections ibm apple applications database development facebook linkedin twitter wiki

SugarCon is Coming to NY and I am Speaking Again
Thu, Mar 7th 2013 10:43a   Keith Brooks
Hard to believe it has been a year since Sugarcon 2012 but here we are and this time we are going to be in Manhattan. Yes, New York City at the Waldorf Astoria. You can find more information about the event, including the agenda, here. IBM are the big Diamond sponsors, which means I did not have to do my pitch on IBM integration with SugarCRM like I did last year. I will be speaking on Wen. the 10th at 3:40-4:15pm slot under Customer Engagement Strategy. This year's session is an up [read] Keywords: ibm development integration

IBM Connections Videos for User Adoption
Mon, Feb 18th 2013 7:40a   Keith Brooks
Saw this and wanted to make sure others know about it. These are videos from IBM that outline each part of IBM Connections. If you are looking into Connections or trying to explain it for people this may help outline the functionality found in each section. These have been useful for people just getting to use the product understand all the ways they can utilize the options. Activities - http://ibmtvdemo.edgesuite.net/software/lotus/uxid/connections/activities40/activities_demo.html [read] Keywords: collaboration connections ibm lotus apple community email network profile wiki

Can you Social Business Opera?
Fri, Feb 15th 2013 7:20a   Keith Brooks
Wen night I was one of the lucky ones, for a second time, to live tweet a dress rehearsal of the Palm Beach Opera's latest show, this time it was La Cenerentola. For some of you, it is Cinderella. And NOT the Disney version. A common mistake, no thanks to Disney. Opera rocks! Well, Tommy does, but still it is something impressive to hear a hall full of the singers voices with no microphones or amplification. Pictures here for those interested. The live tweeting of the opera is a genius [read] Keywords: ibm twitter wiki

2 Million People...Genius Marketing or Suckers
Thu, Feb 14th 2013 12:30p   Keith Brooks
By now everyone either received or at least saw the posts and emails about you being in the top 1, 5 or 10 percent of Linkedin profile views in 2012. If not, here is mine as an example. Keep in mind you are either one of 2, 10 or 20 million people, respectively, who could have received these emails. There were even others that went to other countries if you were part of the first number of people who logged in to Linkedin. Did Linkedin just go after all the ASW's out there? No they wen [read] Keywords: ibm email facebook google linkedin profile

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