Curbing your social media habits once a week
Tue, Jun 11th 2013 1:10p Keith Brooks Imagine
you are on an island in the Caribbean, cold drink in hand, sun shining
down on you, and your family and friends are with you just hanging out
or walking around the island. Sounds nice, doesn't it? No phones in
sight, no TV, no car—just you, sand and the sounds of the waves crashing
on the beach.
How
long could you go before you had to whip out your phone or laptop to
get a picture, post to Facebook or answer some office emails? These
days, not very long it seems. Based on t [read] Keywords: connections
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Backing Up Sametime Buddy and SUT Phone Lists
Thu, May 30th 2013 9:20a Keith Brooks Did you ever start to work on something only to be deeply involved when someone comes over and asks what you are doing?
You respond and they look quizzically at you and ask why did you not just do X?
X of course is right under your nose and would be obvious to anyone else, except you because you were so involved in your project.
So I found myself when someone screamed about losing their Sametime buddy list. Sure there is a menu item to import/export your lists but you know, how many peo [read] Keywords: sametime
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R.I.P. Lotus Organizer+
Mon, May 20th 2013 7:00a Keith Brooks Sad to see and hear that the end of the line, officially, is coming to Lotus Organizer, Lotus 1-2-3 and Lotus Smartsuite itself on June 11, 2013 with support ending September 30, 2014.
Organizer was so far ahead of us when it came out, easy links to guide you directions, call from a contact and straight to a web site with one link, an awesome calendar and scheduling tool, and it connected with Lotus Notes and some people still leverage it that way.
All from one UI! I can't get anything to [read] Keywords: ibm
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The Art of Troubleshooting...The Video
Tue, May 7th 2013 1:00p Keith Brooks Live from IBM Impact in Las Vegas this was recorded April 30, 2013.
If you want the slides, they are here.
Thank you to Ryan for setting the Ignite talks up and Daphne for letting me know about it.
It was fun, 20 slides that automatically roll over every 15 seconds for a 5 minute talk. [read] Keywords: ibm
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What if Darth Vader won?
Sat, May 4th 2013 9:00p Keith Brooks May the Fourth Be with You!
Ever wonder what it would be like if Darth Vader won?
Could Darth Vader have won instead of the Rebels? Could it be that a strong network of Sith Lords could control the masses through social media efforts using The Force? These may be strong words, young Padawan.
There is an amusing Twitter account I follow called @DeathStarPR that brings my point forward. What if social media was used as an insidious effort to gain the upper hand against the Rebels? W [read] Keywords: connections
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I'm an IBM Champion Video
Wed, May 1st 2013 2:20p Keith Brooks The video from the IBM Impact keynote this morning that has all of the IBM Websphere Champions who could make it to the video shoot.
See me and my friends do a "I'm an IBMer" type commercial.
Thanks to Daphne and Justin for editing and making it all happen. [read] Keywords: ibm
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Day 2 of Impact 2013
Wed, May 1st 2013 10:40a Keith Brooks So what did I do on Day 2 of Impact? Today was The World in Motion.
Business calls most of the morning, bad wifi upstairs, bad wifi in OGS and the exhibit hall. A frustrating problem because if you needed 30,000 IP addresses or so, what would you do?
Duh, grab a Z series! Okay not exactly but it is a problem which should have been addressed Sunday.
Which brings me to what I did Tuesday, meetings, interviews, an ignite speech and a session I did with 3 other IBM Champions and a night cap [read] Keywords: ibm
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My Impact Ignite Slides "The Art of Troubleshooting"
Tue, Apr 30th 2013 3:10p Keith Brooks I gave my ignite talk today and when the video or you tube is released will post it as well.
Here are the slides from slideshare.
The Art of Troubleshooting from Keith Brooks [read] Keywords:
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Opening Day...of Impact 2013
Tue, Apr 30th 2013 11:40a Keith Brooks Today started out like every other day, you know phone ringing at 5am and 6 and 7. Went to meet frineds for breakfast and then went over to the OGS where Champions had prime real estate. 4th row center.
Today was Business in Motion day.
Opening was a drum set and horn section that were quite good and then the star attraction a white Ford took the stage and proceeded to talk to us all.
Just kidding, the car said nothing, didn't even start, but Robert Leblanc came out along with a Ford exe [read] Keywords: ibm
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My First Impact Conference
Mon, Apr 29th 2013 11:00a Keith Brooks As a long time
Lotusphere person, I am reminded of Bruce Springsteen after he played, and
won, the Academy Award in 1994 for his
song the Streets of Philadelphia and said this "And thank you all for inviting
me to your party."
I came out to
Impact not sure what to expect. At times Websphere is my friend and at times a
hard companion, but I found a great community of people here so far that rival
my friends in the Lotus/ICS world.
My journey to
Impact 2013 held in Las Vegas at the Vene [read] Keywords: ibm
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Blogging Time: Why it Matters
Thu, Apr 25th 2013 1:20p Keith Brooks My latest post over at the Social Business Insights Blog has been published.
What is it that makes people read one of my blog posts? I write two
primary blogs and guest write on at least three others, but then people
say to me, “You have way too much time on your hands”—presumably because
they feel I am just sitting here writing these blog posts for eight
hours a day.
Sorry to disappoint you all but I only spend seven hours a day writing them. Kidding, just kidding. For mor [read] Keywords: connections
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Going to Impact2013? Here's My Schedule
Thu, Apr 25th 2013 9:50a Keith Brooks This will be my first time attending Impact2013 and I look forward to finding out all the great things that I have taken for granted at Lotusphere and Connect over the years and now see how it all translates to my Impact2013 experience.
There is so many sessions, but there are also so many more pieces of the puzzle at this conference. I think the app showed over 900 sessions. This page will get edited up until Sunday evening with any updates.
I will most likely be in the Social Playground [read] Keywords: ibm
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Google Hangout CRM Discussion Recording
Thu, Apr 18th 2013 9:30a Keith Brooks The IBM Midmarket Hangout I did around SugarCRM and CRM in general highlighted not just details from SugarCRM and Sugarcon but also customer adoption and marketing automation discussions.
The Google+ Hangout was recorded and here it is. [read] Keywords: ibm
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IBM Midmarket CRM Google+ Hangout Wen 1-1:30pm EST
Mon, Apr 15th 2013 11:50a Keith Brooks I will be on a panel which is bringing together a group of CRM thought leaders to discuss the industry
and how social media contributes to the success of your business.
Wen, April 16th at 1pm EST on Google+, go there now and get connected properly before the Hangout starts, https://plus.google.com/100114568100087952904/posts
Panelists, their linkedin profiles and blogs.
Paul Gillin (Moderator) of Profitecture
Lori Richardson and blog of Score More Sales
Paul Foucher and blog of SugarC [read] Keywords: ibm
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Analytics and Crickets
Thu, Apr 11th 2013 9:50a Keith Brooks While hanging out at #Sugarcon this week with good friend Stuart Mcintyre we were struck by what we saw as a lack of socialness (made that word up) from the attendees. Granted this is in contrast to the obscenely over the top socialness of my fellow IBM friends which can be zealous in their path to be social.
SugarCRM itself is fairly active as are Larry Augustin CEO and Clint Oram CTO on Twitter. Keeping in mind we can only really see the tweets or posts if #sugarcon was in the tag or discus [read] Keywords: connections
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Sugarcon Day 2
Thu, Apr 11th 2013 8:00a Keith Brooks The second day of #sugarcon opened up with Terry Jones (slides are at the link under downloads) of Kayak, Travelocity fame reminding us all that just because we mean well, doesn't always mean we get it right. Sending out emails with wrong subjects, sending an email that has no one to reply to and more derivatives of marketing aloofness.
The afternoon sessions, 7 at a time in parallel, spanned many topics and from discussions many felt the 2nd day sessions were what they came for as they felt [read] Keywords: connections
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Business Anti-Social: The Sugarcon 2013 Edition
Wed, Apr 10th 2013 3:00p Keith Brooks For those interested in my Sugarcon 2013 slides, subtitled, Business
Anti-Social: The Boss Needs SugarCRM, Give it To Them! It is on SlideShare at this location:
Business Anti-Social: The Boss Needs SugarCRM, Give it To Them! Presented by Keith Brooks
Thank you everyone who came, shared their ideas and comments or questions.
Don't forget the Spottify list of CEO Billboard Hits! [read] Keywords:
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SugarCon 2013 Day 1 - Synopsis
Wed, Apr 10th 2013 6:00a Keith Brooks Sugarcon 2013 opens with some strong riffs. Guitar riffs that is, care of the SugarCRM band, playing in the same ballroom as the Rock and Roll Hall of Fame plays their introduction ceremonies here at the Waldorf Astoria in New York.
Unfortunately one can not go to the basement, they have 3, where the Presidential train and "secret" railway station lies. Read more here.
Larry, Clint, Lila rock the house with Sugar7 details around social and collaboration efforts, mobile client improvement [read] Keywords: collaboration
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iNotes Redirector in Domino 9 Cool Detail
Thu, Mar 21st 2013 11:40a Keith Brooks There is a new version on the server. Time to replace the design and upgrade it.
You can find the file by name, iwaredir.ntf, which is called IBM iNotes Redirect.
I had to enable the show in advanced template list for the template for it to come up.
The first thing I got when replacing the template was this awesome language window!
Very cool, this did not come up when I replaced any other templates yet, so I will presume it is special to this db, but not unique I am sure as t [read] Keywords: domino
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30 Minutes to Upgrade to IBM Notes & Domino 9
Thu, Mar 21st 2013 9:10a Keith Brooks This morning, like so many others, I downloaded a few GB of code so we could install and upgrade our server and clients to IBM Notes and Domino 9.
Along the way, also had to grab Traveler, Swiftfile 4.2 (Oh I missed you during beta!), Install SHield tuner (No changes in it, but always like to have it), readme file, MAC client, 2 different Linux clients, Multiple server codes and the OpenSocial Extensions piece too.
This is a P4 with 2GB RAM and handles a bunch of websites, blog links, inte [read] Keywords: domino
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Don't Game your Employees
Mon, Mar 11th 2013 7:10a Keith Brooks I want to talk about a 12-letter word that really drives me crazy. It’s the buzzword of the year: Gamification. Gamification was coined by Nick Pelling in 2002, according to Wikipedia. What does this word mean, and is it really the way of the future? Or has it jumped the shark?
Gamification, as defined by Wikipedia as "Gamification is the use of game-thinking and game mechanics in a non-game context in order to engage users and solve problems. Gamification is used in applications and pro [read] Keywords: connections
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SugarCon is Coming to NY and I am Speaking Again
Thu, Mar 7th 2013 10:43a Keith Brooks Hard to believe it has been a year since Sugarcon 2012 but here we are and this time we are going to be in Manhattan. Yes, New York City at the Waldorf Astoria.
You can find more information about the event, including the agenda, here.
IBM are the big Diamond sponsors, which means I did not have to do my pitch on IBM integration with SugarCRM like I did last year.
I will be speaking on Wen. the 10th at 3:40-4:15pm slot under Customer Engagement Strategy.
This year's session is an up [read] Keywords: ibm
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IBM Connections Videos for User Adoption
Mon, Feb 18th 2013 7:40a Keith Brooks Saw this and wanted to make sure others know about it.
These are videos from IBM that outline each part of IBM Connections. If you are looking into Connections or trying to explain it for people this may help outline the functionality found in each section.
These have been useful for people just getting to use the product understand all the ways they can utilize the options.
Activities - http://ibmtvdemo.edgesuite.net/software/lotus/uxid/connections/activities40/activities_demo.html [read] Keywords: collaboration
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Can you Social Business Opera?
Fri, Feb 15th 2013 7:20a Keith Brooks Wen night I was one of the lucky ones, for a second time, to live tweet a dress rehearsal of the Palm Beach Opera's latest show, this time it was La Cenerentola. For some of you, it is Cinderella. And NOT the Disney version. A common mistake, no thanks to Disney. Opera rocks! Well, Tommy does, but still it is something impressive to hear a hall full of the singers voices with no microphones or amplification.
Pictures here for those interested.
The live tweeting of the opera is a genius [read] Keywords: ibm
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2 Million People...Genius Marketing or Suckers
Thu, Feb 14th 2013 12:30p Keith Brooks By now everyone either received or at least saw the posts and emails about you being in the top 1, 5 or 10 percent of Linkedin profile views in 2012. If not, here is mine as an example.
Keep in mind you are either one of 2, 10 or 20 million people, respectively, who could have received these emails.
There were even others that went to other countries if you were part of the first number of people who logged in to Linkedin.
Did Linkedin just go after all the ASW's out there? No they wen [read] Keywords: ibm
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Sales 101 - All Customers are Potential Customers
Wed, Feb 6th 2013 7:34a Keith Brooks Sunday I took my 9 year old son with me as we went out to look at some cars. The '02 Camaro has just a few more things to get done it than I would like plus, because of my birthday, the registration is up for renewal this month. Sad to say but 11 years might be the limit on this one.
So off we go contenders. First stop, as it happens, was a Hyundai dealership. The ubiquitous Sonata seems like it might be in line with our needs and price. After all I haven't paid for the Camaro for a long ti [read] Keywords: email
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How did I Miss This Feature in Notes?
Wed, Feb 6th 2013 6:43a Keith Brooks Admittedly it probably is important to specific people in specific countries but I needed it for my Hebrew references. You learn something new every day. Or maybe in my case, you forget more than you remember.
With your Contacts db open (local names.nsf) select View-> Additional Language Options and select whichever language you need...or all 7! How cool is that!
The languages to choose from include: Greek, Hebrew, Arabic, Thai, Vietnamese, Japanese and Cyrillic
It makes a list of th [read] Keywords: notes
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It Is Official, I am an IBM Websphere Champion too
Thu, Jan 31st 2013 5:13a Keith Brooks "Congratulations and Happy New Year - you have been
selected as an IBM
Champion for WebSphere software! "
I am stunned and amazed at this recognition, what can I say beyond thank you to the selection committee and my friends, especially Dave and Sharon, for all their technical help when Websphere got the better of me early on. Okay, it still gets the better of me, but I am more on top of it now.
The official announcement is here. Looking at the list, I am more humbled, because in no way [read] Keywords: ibm
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Live today @11AM in The Social Cafe
Wed, Jan 30th 2013 7:30a Keith Brooks At 11-11:30 AM this morning in the Social Cafe on the exhibition floor I will be having a session on Soloing vs. Sharing or a brief story about the process we go through from no sharing and silo's to some sharing and silo's to full open sharing...and silo's.
It is an interactive discussion so if you feel trapped behind a wall of management or bewildered about why/how information is in so many places or just want to argue silo's work, come on over. [read] Keywords:
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Why I am NOT Changing My Moniker
Wed, Jan 30th 2013 5:20a Keith Brooks This post is being written in the Dolphin hotel, where everyone in Orlando is gathered for the annual Collaboration lovefest called Connect 2013, formerly known as Lotusphere.
Some people may make fun of us, they may think it is out dated, they may believe there is nothing else to do, or care about this or just don't get it. Sure I speak in a bubble that has it's own terms, acronyms and quirks like any other solution out there, but it is one which I believe in very strongly.
As I sit her [read] Keywords: collaboration
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And Away We Go!
Mon, Jan 28th 2013 2:00p Keith Brooks So what did I learn today/yesterday at Connect? Where are we going? Why are we going there and better yet what does it mean to us all?
It was announced attendance is up 10% this year and it shows, the halls are filled, the exhibition floor is very busy and everyone wants to get stuff done.
Here are some nice tidbits of information, more mobile Sametime 9 is coming with HD video among other niceties. Quickr has an integration methodology to bring your Quickr info, both Domino and J2EE ver [read] Keywords: connections
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How to Find Me at Connect 2013
Fri, Jan 25th 2013 9:20a Keith Brooks Aside from the obvious social ways of seeing me walking around or sitting in a session, you can reach out via social media all the links are on the left side of the blog.
While I am in a session I usually have Twitter up and replying. Otherwise I am on the move or in a meeting and not likely to answer that quickly. If you need me that badly, you probably know my phone numbers already.
I will likely be arriving Saturday night around 11PM after driving up from Boca Raton.
My focus is to w [read] Keywords: ibm
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Connect 2013 Tips #5 Mail Rules, Get to Know Them
Thu, Jan 24th 2013 7:50p Keith Brooks You probably are like me and get more email than you wish. The problem is some of it is just useless, like backup reports from the tape drives. Yes I want to know about them, but no, I do not want to see them, unless there is a problem.
I bet you feel the same about many of them.We see often enough that mail rules are not used by everyone. Which is a shame because it is one of the best ways to help you get to the semi-mythical inbox zero. GTD, Getting Things Done people will and rightly argue [read] Keywords: notes
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Social Cafe at Connect 2013
Wed, Jan 23rd 2013 1:00p Keith Brooks Donna Bieg posted this and I wanted to make sure everyone knew about it. My session is on Wen at 11AM and I may be on a panel in between.
The Social Cafe is on the exhibition floor to the left as you come down the escalator or to the right if you come in from the Lunch level.
Take a break and recharge
your mobile device in the Social Cafe, while listening to short informative
social talks by industry leaders from TechCrunch, Deloitte Digital, Redbook
Thought Leaders, customers, business pa [read] Keywords: collaboration
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Connect2013 Tip #3 Exporting Your Notes Calendar
Wed, Jan 23rd 2013 12:30p Keith Brooks Just a few more days and a whole new world will open before your eyes at Connect2013!
But for now, we have to build up interest and what better interest is there than various tips for users?
So far I discussed Lotus Notes letterhead and Sametime Goodies and for today I decided to discuss a Notes Calendar trick. This is helpful not just for the reasons described but if you need to do compliance work or some other similar areas.
If your calendar looks like mine for next week, you may be g [read] Keywords: collaboration
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Connect2013 Tip #2 Sametime Goodies
Tue, Jan 22nd 2013 9:20a Keith Brooks Everyone who uses Sametime loves it. It just works and does some great things too, when properly configured.
There are some things few people ever know about so I want to highlight some and end with a few links to nice ST tools.
1) Why does every Community use the same icon?
Because you never changed it. Really. You go into the Manage Sametime Community from File-Preferences-Sametime-Server Communities-CommunityName and the Icon tab and you have a prebuilt set of 5 choices or you could [read] Keywords: collaboration
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A Week of Connect2013 User Tips #1 Company Logo on Letterhead
Mon, Jan 21st 2013 1:40p Keith Brooks Connect2013 starts next week and I wanted to provide a daily tip for you the person using Lotus IBM Notes and Domino and naturally the administrator managing it as well. This is done using Notes 9 and works in previous editions as well. This is not a new option in Notes 9, but it never hurts to remind everyone.
Customizing your Notes client is not so difficult and can provide some healthy warm and friendly feelings when accomplished. Remember to always store all changes in a separate named da [read] Keywords: collaboration
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Notes 9 Public Beta is Fast
Tue, Jan 8th 2013 7:33a Keith Brooks Having finally got around to installing the public beta, as a Design Partner I have been using the previous beta code I am impressed by the speed of the client.
Here are a few simple yet beneficial bits of information.
It moves much more fluidly than the 8.5.x stream. More web speed than Windows speed.
There is now a Discover tab area which is sort of like a GUI for help and a welcome to Notes on line learning area. Right now the video links are not connected but a number of useful item [read] Keywords: connections
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Which Version is GA for Connections 4.0?
Thu, Dec 13th 2012 7:10a Keith Brooks This is because I wonder who else has this problem.
Or maybe I just downloaded a bad copy but I have 3 different sized files for the primary IBM Connections 4.0 installer.
The first I know is the beta code.
The 2nd I know is hot off the press so to speak as it was just downloaded last week.
What is this one? Anyone have this size file, windows server version? Was it some beta code? I thought it was the GA code I downloaded the day it came out.
Why should you care? Why do I [read] Keywords: connections
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Better blog now that I am an IBM ICS Champion
Wed, Dec 12th 2012 8:50a Keith Brooks I heard from some friends before I received the official email from Joyce that I am now a 2013 IBM Lotus ICS Champion. I was on a PMR call and missed the Community meeting.
You can see the entire list of the 2013 Champions here.
I have not blogged in over 40 days which means the flood is finished and I can venture out again.
Not muchtweeting either, my Klout score dropped by 5 points and is under 60 now. Ok, that i can ignore, but it shows what happens when you fall off the Earth.
Been [read] Keywords: connections
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Feeding the Zombies Social Media
Wed, Oct 31st 2012 8:40a Keith Brooks Did you know that searching on Google for Social site for zombies has 23 million hits.
Sadly, vampires only have 5.9 million and werewolves 3.1 million.
No point in looking up social sites for Monsters, that's Lady Gaga's domain.
How the times have changed? Just imagine what Bela, Boris or Lon would think.
When did people start caring more about zombies?
Could it be it happened when people started realizing their world could very well be from The Matrix? Or maybe there is just som [read] Keywords: apple
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The Power of 30: It Takes 30 Days and 30 People
Tue, Oct 23rd 2012 11:40a Keith Brooks As part of being a Redbooks Thought Leader my first post for the IBM Social Business Insight blog is live today.
These posts which are posted to this site come from many different perspectives, not just mine. Posts are about becoming more social, internally or externally, leveraging the tools you have now or could have (IBM Solutions) but also guides that will hopefully help those in need of some help in just getting their heads around the Social space.
Here is just a snippet, please go re [read] Keywords: connections
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Lotus Notes Traveler Unable to Update on my Android
Fri, Oct 12th 2012 11:20a Keith Brooks Saw this message on my server console when my phone called homne ot get the update, which is was prompted to do by the device.
HTTP JVM: Invalid redirectURL parameter from client user - ignoring since this could be an XSS attack.
So aside from the obvious, that I am not a hacker, could my phone be hacked? Don't think so, but it could be a browser issue on Android perhaps?
Anyone have some input, let me know. In the meanwhile copied the file to a download site and installed it so phone [read] Keywords: lotus
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IBM Connections 4.0 Installation Details in a Spreadsheet Form
Thu, Sep 27th 2012 10:00a Keith Brooks Since working on IBM Connections 4.0 installations I found the provided document lacking in a specific area...Cognos.
This can be very important for everyone doing these installs the first time. You need to track a lot of information and it also helps provide documentation for the next team.
So if you want my spreadsheet, it is here which links to my Download Page from the menu on top.
The IBM documentation comes as a wiki page you can see here.
I have added some fields or entries a [read] Keywords: connections
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IBM Cognos and IBM Connections 4 Install hint #1
Fri, Sep 14th 2012 11:30a Keith Brooks After my new found love in IBM Cognos, I decided to take a stab at getting it configured.
Not such a difficult task, yet, one or two things really killed me, so if you get these, here is some help.
Read the documentation, honestly, it helps.
BUT even documentation can not help you when your brain is too tired to pay attention.
Once you get to the step about running the cognos-setup.bat file and editing the cognos-setup-properties file, you may experience this error when you review yo [read] Keywords: connections
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Lotus Notes Traveler and Case Sensitivity Lookup Issue
Sun, Sep 9th 2012 12:10p Keith Brooks Wondering if I missed a notes.ini setting.
Lotus Notes Traveler appears to only search in a case sensitive way when performing corporate lookups against a DA (names.nsf and otherlist.nsf).
I have set the duplicate lookups against email address and last name in the ntsconfig.xml.
However, when searching for someone where one of the 2 directories shows a discrepency between the cases, both references show up.
So a keith@company.com and a Keith@company.com would both show up instead of [read] Keywords: lotus
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Connections 4.0 is Announced and Sharepoint is ...
Tue, Sep 4th 2012 7:10a Keith Brooks Still not put together?
I don't usually link to articles, but in this case, I am making an exception.
If Sharepoint is on your radar, you may find this interesting reading. If you already have Sharepoint, you may want to give some feedback on the issues the author, Tony Byrne, has with Sharepoint.
http://www.kmworld.com/Articles/News/News-Analysis/SharePoint-2013-Is-it-a-product-or-a-platform-84513.aspx
Some highlights (my bold):
Use SharePoint as an out-of-box application whene [read] Keywords: collaboration
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When did you first "get" Social Business?
Thu, Aug 30th 2012 8:20a Keith Brooks 20 years ago when I first saw Lotus Notes.
How our business benefits:
How Social Business helps in my day:
The Commercial we did for Redbooks:
Bloopers Reel:
Thanks for watching and keep reading Redbooks! [read] Keywords: lotus
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Social Residency a Review
Mon, Aug 20th 2012 9:43a Keith Brooks graphic originally from Femke's blog
I am now an IBM Redbooks Thought Leader along with five other friends and the original six which were the startup guinea pigs of the IBM Social Residency. Now we are The Social Dozen. We also use the hashtag #ibmsocialbiz and you should follow it if Social Business, Connections or anything else is of interest.
A week in Raleigh is what it takes to enter this special group. Okay, that and an application which gets reviewed and it helps to already be blo [read] Keywords: connections
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Still think Twitter is wasting your employees time?
Fri, Aug 17th 2012 7:33a Keith Brooks Yesterday I hit 20,000 tweets sent. Not a record by far, but an impressive number which may imply to certain individuals that one wastes their time with this social media stuff. I can see the execs lining up already to point out what a waste of time.
Thanks to the wonders of the Internet, we can now roughly estimate the time I spent tweeting.
To be fair any 3rd grader could as well. I will stop while some of you go ask a 3rd grader.
What made this really nice was the timetweeting.com w [read] Keywords: blogger
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Not Excited About IBM Cognos?..You Should Be
Fri, Aug 17th 2012 7:14a Keith Brooks As part of the IBM Social Business Social Residency this week, run by the IBM Redbooks, we had the luxury of having a great conversation with Mark Heid from IBM. (I hope to publish more on this for the IBM Social Business Insight Blog in the near future.)
Mark is the Program Director of Social Analytics at IBM and luckily, he is based in Raleigh. His session was the highlight of my week by far! As I tweeted earlier today, I am such a geek and have fallen in love again with a technology.
N [read] Keywords: connections
ibm
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60
Webinars that Work Better
Wed, Aug 15th 2012 7:24a Keith Brooks While watching the movie The Wall from Pink Floyd last night, there is a great effort to dig out of your depth of whatever your issues are, and emerge out of it whole and hopefully with a better outlook.
Change scares people. Normally.
No matter if it is at work, at home or in school.
How do you have this discussion around change? How do you break it to someone, or something like an entire organization, that you are moving in another direction?
While yesterday's post brought many co [read] Keywords: ibm
blogger
facebook
google
outlook
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47
Sales Presentations That Suck
Tue, Aug 14th 2012 3:13p Keith Brooks Did you ever have to sit through a presentation, by default the definition probably means 45-90 minutes and just feel bad for the speaker?
Ever leave early? Probably not if you were in an office setting. But IT people have for years had a macro button to cause their pager, phone or whatever to go off so they have an excuse to leave.
Not so easy to do in a sales presentation.
In the past I rarely used slides for presentations, unless asked/forced to do so. Why? Because on any given day I [read] Keywords: blogger
office
63
Got a Sever ID File starting with a U?
Thu, Aug 9th 2012 7:53a Keith Brooks I admit this one was unknown to me. But you learn something new every day.
Evidently Sametime Servers, since version 3.1, can be affected by this XML lookup issue involving, in this case, a server ID file name, brought to my attention by someone doing testing of Sametime.
Per the Technote #1141238:
In this case, there was a path in the notes.ini file that contained the
Escape character sequence for a unicode character in XML. The escape
sequence is u and is used to denote an escaped [read] Keywords: domino
ibm
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53
Fud Buster Posts Listed
Mon, Aug 6th 2012 12:34p Keith Brooks Had a chance to sit down and clean up some of the blog site, more to come, but wanted to let you know that there is now a tab for all 70 of the Fud Buster Friday posts. You can click on it fro the top menu of the blog.
They are listed in order in 2 sections, the original year of posts and the follow up batch in section 2.
Some of these still get viewed daily and hope it helps everyone.
While quite a few dealt with the Microsoft way of life, and many of those still apply for some people, [read] Keywords: blogger
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39
IBM Social Business Social Residency
Mon, Aug 6th 2012 9:23a Keith Brooks I am honored to be a part of this, the second Social Residency run by the IBM Redbook team, that starts next week.
It takes place in Raleigh, NC next week with 6 of us, 4 Business Partners and 2 IBMers, working through sessions related to IBM solutions in this space.
We are expected to produce some blog posts and probably a bunch of other efforts in our week filled with meetings on site and remote with various IBM executives and Product Management.
Looking forward to meeting everyone [read] Keywords: ibm
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64
Pricing is not Social
Tue, Jul 24th 2012 7:23a Keith Brooks It seems of late that a number of companies are very public, very social, very internet and web, yet very private about pricing.
What is it about price that makes companies hide behind their BS captcha's that are the "send us your information and we will get back to you with a quote" type?
On one hand, marketing says we need leads, services says each customer is different we can't possibly price it properly. On the other hand, we as a company want to be open, honest and above board wit [read] Keywords: blogger
96
Traveler error about incorrect server version
Thu, Jul 12th 2012 2:23p Keith Brooks As a follow up to my post about the traveler fix we received.
Do not fat finger your typing, as I did.
I included an extra = sign in the xml file and that presented the following challenges:
1) new installations would fail with an error that says:
"The Server you have contacted must be upgraded to
support this version of Lotus notes Traveler"
2) Devices would repeatedly get asked to download the updated or newer client
While these were my instructions:
travelercfgclientVersio [read] Keywords: domino
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Traveler Interim Fix Details
Thu, Jul 5th 2012 7:13a Keith Brooks Most likely you will only get this if you need it or as part of the next Traveler update.
The fix is in and it works but it also included these extra bits, note it is specific to the level of the installed product at the time:
PREREQUISITES Lotus Notes Traveler server version 8.5.3.2 Interim Fix 1 already installed. FIX LIST: LO69673 - ATTACHMENTS WITH SPACES CAN CAUSE SOME APPLICATIONS TO BE UNABLE TO VIEW THEM. LO69736 - ANDROID WIDGET NOT AUTO UPDATED AFTER SYNC I [read] Keywords: ibm
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Traveler Dialing Error Confirmed
Fri, Jun 29th 2012 8:23a Keith Brooks As a follow up from my post yesterday, there is a problem with Traveler on Andorid dialing when a field contains characters with the phone number and commas.
The problem has been tested and comes from Domino or so it appears.
When a fix or update is confirmed I will update further. [read] Keywords: domino
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Traveler on Android Dialing Issue with Pauses
Thu, Jun 28th 2012 9:43a Keith Brooks I have been plaing with a Traveler issue that seems to only affect Andorid devices. iPhones seem to work fine. I want to know if this is a problem for a PMR(think so) or an internal issue, let me explain.
Client is on Domino 853fp1 traveler 8.5.3.2 and they use a DA with client details. Inside the DA are 2 fields, phone and extension. It has been coded to provide a dial refernce into contacts that says:
305-555-1234,,325
Whihc in turn shows up on traveler very nicely and then I go to di [read] Keywords: domino
ibm
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56
A Meme That Got Studied
Tue, Jun 26th 2012 10:34a Keith Brooks Graphic from IBM Research
About 6 months ago or so, some IBMers started what turned out to be a storm of tweets with the hash tag #stuffibmerssay. I as well as over 700 others tweeted our own ideas to this.
A few non-IBMers were interviewed in addition to the IBMers to gain some insight for the researchers about how Business Partners and customers see and hear IBM, Twitter and the meme.
Undoubtedly inside IBM it was viewed from 2 different sides as fun and collaborative for the vast remot [read] Keywords: connections
ibm
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60
SnTT - Traveler Lookups, DA and Multiple Servers
Thu, Jun 7th 2012 1:13p Keith Brooks Since this came up today figured it might help others troubleshoot their Lotus Notes Traveler lookups.
In the client case, Traveler sits on the home mail server, they also have some secondary servers where mail sits as well.
Clients of the home mail server can lookup employees and through using the DA (Directory Assistance), they can look up clients contact details as well. A nice solution that beats their old Blackberry way of copying around files and then local synching but that is history [read] Keywords: acl
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67
4Square, 52 Weeks, An Asifa and Social Business
Fri, May 25th 2012 2:01p Keith Brooks Most of you will go, what is an Asifa, more on this later.
A little over a year ago I started checking in to Shabbat on 4Square. An unusual thing to do, after all it is not a place, a company or anything tangible, it is however something which is important, to me, and something which others should know about me.
I bring this up today because although I tried to check in every week, some weeks I could not due to holidays and others I ran out of time. Huh? How do you run out of time you may [read] Keywords: blogger
community
twitter
66
WMI, SQL Express, Backup Exec and Zero
Fri, May 25th 2012 10:20a Keith Brooks This post is not a technical resolution post, more a can you help with this issue post.
Have a box that was working, then some MS updates broke something on the box. Tried to reinstall Backupexec and failed on SQL Express.
Uninstalled all of it, cleaned out registry and some other bits, files, etc.. and still will nto go.
Downloaded a new SQL express and that installed okay, as did the updates.
Backupexec still will not work, tried Darren's advice about VSS the other day, still nothin [read] Keywords: blogger
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59
Apathy or Retribution - Silo's Part 3
Mon, May 14th 2012 12:30p Keith Brooks Continuing on with previous posts about Silos and being an ACE or an AS we now stop to think about some reasons for the middle ground people.
The two extremes, one side uses everything and shares like beer on tap overflowing a glass and the other shares nothing and could care less. They both work in their own way and should be respected for they have made a decision.
Most of the world however, or 95% of it, if I can warp an old statistics class idea, is in the middle. Not committing to do [read] Keywords: connections
blogger
community
facebook
linkedin
59
A Manager’s Guide to Resolving Conflicts in Collaborative Networks
Mon, May 14th 2012 7:50a Keith Brooks Found this while searching on some other topics. It is an excellent paper, from 2007 which describes some of the obstacles we will face as we strive to a collaborative social business. The document is from the IBM Center for The Business of Government.
Indeed the authors: Rosemary O’Leary, Distinguished Professor of Public Administration
Maxwell Advisory Board Endowed Chair, The Maxwell School, Syracuse University
and
Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, Scho [read] Keywords: administration
ibm
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59
The Accidental Silo Structure
Fri, May 11th 2012 1:30p Keith Brooks http://www.mabeats.com/
In the Silo's Happen previous post I started to discuss the Accidental Silo Structure. I can't use the acronym since it will get blocked by some systems, so I will use the term AS.
If you have an AS, what do you do? Do you realize that you look like an AS? Do you think that you look like an Accessible Collaborative Enterprise (ACE)?
How do you know? What can you do to test for which side you are on?
Keeping in mind that some companies are ACE on the inside [read] Keywords: connections
ibm
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quickr
applications
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59
Silos Happen? Part 1
Wed, May 9th 2012 7:21a Keith Brooks http://behindbricks.wordpress.com/2011/01/11/a-new-silo-a-new-obstacle/
Been a while since I posted about the competition. One reason is the competition has changed. It is no longer about this vendor versus that vendor but more insidious. It is now about Silos vs Openness.
In the past I may have painted a picture of a Silo company to look like many things but usually referred to them as Microsoft companies. Usually because Microsoft promoted the individual over the network and as an a [read] Keywords: lotus
blogger
enterprise
microsoft
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49
Firewalls Suck Time
Tue, May 8th 2012 9:20a Keith Brooks Some days you just can't argue with simplicity. Duplicity is another story.
Junior admins remember, all is not as it appears.
While knocking off a number of issues at a client site upgrade it was reported a server was not accessible from the Domino Administration client. Funny thing is, the servers were replicating with it, no problem at all. But no clients could connect to it.
I asked the usual questions, have you verified DNS names, server document references, TCPIP references, etc. [read] Keywords: admin
administration
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62
Sugarcon 2012 in Review
Thu, Apr 26th 2012 4:00p Keith Brooks This was my first Sugarcon as a SugarCRM Business Partner and user. As we saw on BP day, about 2/3 or 200 people in the room were also at their first Sugarcon, many of whom became partners this year, some as recently as the Friday before it started.
Impressive for any vendor to have that type of growth.
We also found out in turn that SugarCRM nearly doubled in size their employees to about 350 total including contractors/consultants. Many of the employees were here and it was great to meet [read] Keywords: ibm
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community
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73
SugarCRM Integration with IBM Connections
Thu, Apr 26th 2012 10:01a Keith Brooks Over the course of the last few days here in San Francisco at Sugarcon 2012 I have had some interesting discussions around IBM, integration points, IBM SmartCloud and of course Lotus Notes and Domino.
What you probably know is there has been a few integration points for SugarCRM that have included a Lotus Notes plugin for the Notes client from the iEnterprise acquisition and the LotusLive plugin to SugarCRM itself to share meetings and files.
SugarCRM and IBM have shown the integration of [read] Keywords: connections
domino
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IBM is using SugarCRM Internally
Tue, Apr 24th 2012 3:51p Keith Brooks One of the things heard this morning at SugarCon was that IBM is working on rolling out SugarCRM to the company.
This is a huge boost of course for SugarCRM and for IBM and it's sales teams and Business Partners. In doing so, IBM will be putting aside Siebel.
SugarCRM which is looking to grow their Enterprise business, needs this boost. In many ways it brings validity to what many of us have known for years. Mainly that older solutions are cumbersome, expensive and they preclude others fr [read] Keywords: connections
ibm
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53
Business Anti-Social: Why the Boss Doesn't Get It
Tue, Apr 24th 2012 12:50p Keith Brooks This is my slidedeck from the Sugarcon 2012 session I just finished about ways to help executives be more social. It also covers some ideas around out thinking your competition and how to get stuff done without approval.
The link to my slides page is here. Slideshare link as well. [read] Keywords: blogger
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SugarCon 2012 Starts Today
Mon, Apr 23rd 2012 10:20a Keith Brooks Business Partner day starts today. I flew in last night and got a phone call at 6am from a client with a server down. So much for sleep.
Took the 5 block walk to the Palace Hotel where the conference is located. Along the way saw many examples of inner city art, sculptures, exhibitions of artists work in almost any and every place. The things I miss working a 1/2 mile from home normally. Will try to get some pictures later this week. On the flip side sad to see so many homeless and questionab [read] Keywords: blogger
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48
Changes to the Blog
Fri, Apr 20th 2012 8:41a Keith Brooks I have moved some of my posts to a new domain. If you want to follow my Friday TorahBiz posts, you can find them now under their own blog site. www.torahbiz.com I know, original, but the domain was not available until about 2 weeks ago.
While they may still appear in my Twitter stream, they will not be here and so your RSS feeds will go back to their regularly scheduled business, technology discussions.
More changes will be coming over the next month or 2 and I will update everything acc [read] Keywords: blogger
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SnTT - Traveler, DA, Dircat and 13,000+ Names
Thu, Apr 19th 2012 7:20a Keith Brooks Been working with a client moving them from R5 to 853FP1. A big jump and not so simple as one would think. The usual Domino items do work properly and as we move people over all is well and good, but along the way we found some gotchas that, well, if you were not around in R5 time, you may not realize the nuances.
Traveler of course is a key part of why they are upgrading. NOT for iPads or iPhones but for Android devices. An added bonus to them is the Sametime entry which is a FREE entitlemen [read] Keywords: domino
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41
Ethical Hacking Student Presentation
Wed, Apr 4th 2012 8:51a Keith Brooks This week I was at John I. Leonard High School in Greenacres, Florida speaking on behalf of ITWomen on the topic of Ethical Hacking.
The nature of the discussion was not how to do it but more what it is about and why it is important. While I hit the key points in the qst half of the presentation, the second half has more details about the processes and methodology for those interested.
While discussing my time with Citibank during one of their attacks, various co-workers that presented the [read] Keywords: blogger
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47
Put the Right Foot Forward
Tue, Apr 3rd 2012 9:11p Keith Brooks Sorry, with a busy week, this got left out last week.
In 8:23 it says:
And he slaughtered [it], and Moses took some of its blood, and placed it on the cartilage of Aaron's right ear, on the thumb of his right hand and on the big toe of his right foot.And you are thinking to yourself, where are we going with this, right?
The natural question is why these 3 places, and why the right hand?
In olden times, the right side of a person was a side of strength. So naturally Moshe puts the bl [read] Keywords: blogger
44
Volunteering for FIRST Robotics the next 2 days
Thu, Mar 29th 2012 7:10a Keith Brooks For those that do not know what FIRST is, it was founded by Dean Kamen.
Their mission :
Our mission is to inspire young people to be science and technology leaders, by engaging them in exciting mentor-based programs that build science, engineering and technology skills, that inspire innovation, and that foster well-rounded life capabilities including self-confidence, communication, and leadership.
It is a great idea and this will be my first time helping. In fact it is the first one held a [read] Keywords: atlantic
blogger
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68
SnTT- When log.nsf gets snagged
Wed, Mar 28th 2012 9:00p Keith Brooks Sometimes what we know doesn't always work.
Take this situation. Client running an R5 server suddenly gets errors on the console that the log file can not be found or unable to write to it.
It seems the server crashed or had something happen to it and the log.nsf may have become corrupted.
The simple response is to move the bad log.nsf out of the Domino directory entirely so you can review it for what caused the problem. You do this by shutting down the server and physically moving th [read] Keywords: domino
notes
nsd
R5
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52
In the Moment Don't Forget About the Future
Fri, Mar 23rd 2012 7:40a Keith Brooks In a parsha filled with totally irrelevant information for modern times, what can we learn that helps in business?
I pondered this all week and came to the conclusion that it was known at the time, much of this would not be useful forever. If you believe God dictated the Torah to Moshe then why would God go into such detail about sacrifices that would have a use for a few centuries, even a millenia, but not forever?
Sometimes in business, we also go into serious details on topics or projec [read] Keywords: blogger
Finding the Expert
Fri, Mar 16th 2012 10:50a Keith Brooks It's not easy being an expert at something. Especially when God calls you out as one. That is some high expectations.
Bezalel and Oholiab were such experts. Chapter 35, verse 30-35 Moshe is telling the people that these 2 great master craftsmen will lead them in the building of the Tabernacle (Mishkan) in the Desert. Exodus 36:2 says:
And Moses called Bezalel and Oholiab and every wise hearted man into whose heart the Lord had given wisdom, everyone whose heart lifted him up to approach the w [read] Keywords: blogger
51
Where are your Horns?
Fri, Mar 9th 2012 1:30p Keith Brooks Yes, my friends we come to the Parsha, Ki Tisa, which discusses Moses horns as so many call them.
Ever wonder where this ridiculous idea came from that Jews have horns? It comes from these sentences in Exodus 34:30-35. Hebrew added for those that want the details.
30. that Aaron and all the children of Israel saw Moses and behold! the skin of his face had become radiant, and they were afraid to come near him. ל. וַיַּרְא אַהֲרֹן וְכָל בְּנֵי יִשְׂרָאֵל [read] Keywords: blogger
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Help! Domlog.nsf is 1.5GB...did you..
Fri, Mar 9th 2012 10:10a Keith Brooks Follow all the directions and set up logging and all in the server document properly?
Of course you did, yet there it is that daily or monthly report log file that somehow is just HUGE!
Asked a few people but int he end, found this technote #1161104 which pointed me to an agent that had been disabled, for some reason. Enabled it back on and off we go.
The premise question was my own too:
How can you reduce the size of the Domino Web Server log (domlog.nsf)? You enable this feature to r [read] Keywords: agent
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43
Checks and Balances of Leadership
Wed, Mar 7th 2012 2:31p Keith Brooks Interrupting my usual schedule due to Purim which starts tonight.
Once again, the problems we face today, were faced over 2,000 years ago as well.
It was then that King Achashveros gave one of his executives, Haman, carte blanch to do what he wanted with a certain group of people he had persuaded the King were against him. That in itself is not unusual of course, but the story has more to it than this tidbit.
As it turns out, one of the King's wives turns out to be a member of this gro [read] Keywords: blogger
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2nd Session Speaking at SugarCon 2012
Tue, Mar 6th 2012 7:50a Keith Brooks An even bigger surprise to me yesterday when I was researching something for SugarCon and found out I was doing a 2nd session!
The first time, I found out via blog post, this time via Google search.
I had wondered about the session because it is one which I am quite sure no one else was doing, namely:
Full Power Collaboration with IBM SmartCloud Engage and SugarCRMThe session was meant to be about the points of integration between SugarCRM and LotusLive IBM SmartCloud for Social Business. How [read] Keywords: collaboration
domino
ibm
applications
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Good oil is hard to find
Fri, Mar 2nd 2012 7:20a Keith Brooks Leadership knows how to wring every last drop of effort out of their followers.
In this week's Parsha of Tetzaveh God asks the now desert nomadic Jewish people to do something nearly impossible from the first sentence (Exodus 27:20):
And you shall command the children of Israel, and they shall take to you pure olive oil, crushed for lighting, to kindle the lamps continually.Really!? PURE olive oil!? They are in the desert you remember. So olives just grow wild in the desert and they coul [read] Keywords: blogger
54
Humbled by an Expert
Thu, Mar 1st 2012 2:30p Keith Brooks Yesterday I played hooky from work. Not the whole day, just the morning.
Why did I do it? Because I was learning. I was in need of seeking out someone who had more knowledge and experience than I to solve a problem.
The problem was important and although in the end I was on the right track, and indeed had validated the conclusion the expert came up with, I also could not solve it. As it turned out, neither could he, although we worked around it.
What I lacked in experience, I made up wi [read] Keywords: lotus
blogger
wireless
53
Talk About Documentation
Fri, Feb 24th 2012 7:20a Keith Brooks I was wondering where does the need for documentation come from originally. No doubt we can thank Johanes Gutenberg and the printing press but long before that civilizations had a way to document their world, lives, death, religion and games.
This week the Parsha of Terumah brings out much of the documentation about the Ark or cabinet that would hold some extremely special items. Like your data servers, this Ark had some serious specifications. Sizing and design of the UI were just the start, [read] Keywords: blogger
server
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56
I will be Speaking at SugarCon 2012
Thu, Feb 23rd 2012 7:40a Keith Brooks Decided to go back to where it all started for me. Databases and CRM.
Eons ago I wrote some of these in Dbase 3+ and through the decades went through the ACT, Goldmine and Lotus Notes home grown written CRM apps. Speaking of which John Ferrara of Goldmine has a new CRM offering, check out www.nimble.com if you like Tweetdeck and are in Marketing or Sales it has some great promise.
Since looking into CRM's again I realized something has not changed. It's still a "look at me and use me" worl [read] Keywords: collaboration
lotus
lotusphere
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apple
applications
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Read The Fine Print
Fri, Feb 17th 2012 1:00p Keith Brooks The devil is in the details they say.
Sometimes in business we go out of our way not to be responsible or exempt specific cases or situations.
On the customer side we find out the warranty we thought we had really is not so useful or the insurance we were told would cover medical issues really does not.
The next step is to find someone to blame. Usually the vendor says it is your fault for not reading in details the 100's of pages of legalese.
I await a reply from AC Delco about a 6 y [read] Keywords: blogger
office
Choose Capable People
Fri, Feb 10th 2012 8:30a Keith Brooks Yitro was Moses Father-in-Law and a member of royalty or a well known priest, depending on how you translate the text and understand history. In either case, Yitro was considered a wise and smart man. And so it was he came to visit his family and sees Moses trapped by mounds of red tape, petty arguments and meetings and questions of serious legal matters. I know they are roaming in the desert so how many problems could there be? Ever work in a cubicle farm? You get the idea.
Yitro says to Mos [read] Keywords: roaming
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