Sometimes in business we go out of our way not to be responsible or exempt specific cases or situations.
On the customer side we find out the warranty we thought we had really is not so useful or the insurance we were told would cover medical issues really does not.
The next step is to find someone to blame. Usually the vendor says it is your fault for not reading in details the 100's of pages of legalese.
I await a reply from AC Delco about a 6 year battery warranty I have on my dying car battery. While I would like to think it will replace it, most likely I will get some partial refund. But still, what's the point?
This week's Parsha, Mishpatim, elaborates on the 10 commandments found in last weeks reading. Some legal guidelines are discussed around animals, stealing, marriage, servants/employees and other items where the responsibility is clearly written.
Luckily we do not stick to this aspect, Exodus 21:23-25:
23. But if there is a fatality, you shall give a life for a life,
24. an eye for an eye, a tooth for a tooth, a hand for a hand, a foot for a foot,
25. a burn for a burn, a wound for a wound, a bruise for a bruise.
And instead provide for compensation of a monetary form. yet there are those in the world that still hold to such ideas.
When did we stop taking responsibility for our actions and those of our employees or pets? Why do vendors hide behind their paperwork instead of admitting a mistake and trying to rectify it.
It is not so bad to admit you were wrong or broke something although it can be an expensive admission.
When I train sales or technical people I stress that they must admit what they do not know when asked. Lying to your client or potential client will only cause more problems later. Take responsibility for your actions and those of your house, office or farm and your client may respect you more.
It is said that the Torah or Bible could be interpreted in over 70 ways. More likely these days 100's of ways. In light of this idea, I am writing some posts that bring a business sense to what we can learn on a weekly basis. Enjoy, Shabbat Shalom
A Few New 2015 IBM Champions I want To Thank
Wed, Dec 3rd 2014 12:40p Keith Brooks Oh the stories we could tell... Many of us know each other, if not in person, then online and usually we found each other through blogs and sessions we gave at various events. Or at a User Group event or Lotusphere, IBM Connect, now IBM ConnectED. But sometimes we never meet which is a shame and some people, myself included, never know just how much we helped or are helped by others until they come up and tell us. I was named a 2015 IBM Champion for ICS for the 3rd year in a row. I don't know [read] Keywords: domino
Writing Competitive Pitches #EvangelistGuide
Fri, Nov 21st 2014 7:40a Keith Brooks Once upon a time people would have discussions with one another and argue the finer points of The Beatles Vs. The Rolling Stones, beer vs. wine, blended vs. singe malt scotch or is Eric Clapton really God? Should we be in Vietnam or Korea or do we colonize Mars. iPhone vs. Android, Jobs vs. Ford, 72' Dolphins vs. anyone. But the fun and good times eventually gives way to serious business discussions at work when you are in sales and now you not only need to have a good argument, you also need t [read] Keywords: consulting
Don't Ship Shit! And Other Things learned from the #IBM #NewWayToWork LiveStream
Tue, Nov 18th 2014 11:40a Keith Brooks If you spent the two hours online watching the video and speakers (link to watch the replay) during the IBM event today, you found yourself going back and forth across a spectrum from amazement to amusement. The new name of the Mail.Next product is IBM Verse, no mention, that I recall, of the server name being changed. I am not going to try to explain the name, Alan Lepofsky did it quite well here. This mobile/browser based communication portal unleashes the power of Watson to help you automat [read] Keywords: connections
Questions are Free, Answers Cost Money
Mon, Nov 17th 2014 3:00a Keith Brooks I had some discussions around presenting and training and my blog style over the last few days. When preparing presentations, and blog posts, that are of a technical nature, there a few steps involved. The premise of the problem, some investigation work to solving it, testing the solutions then providing details around the one that worked. Many times I provide the question, and the answer, in order to help make other techies lives easier for them, when they run into the same problems. When I w [read] Keywords: email
I Finally Experiencd the Social Connections Conference
Sat, Nov 15th 2014 1:10p Keith Brooks If you have been living outside of the collaboration or social space you probably have no idea what conference I am discussing. The Social Connections Conference, which has just completed their 7th conference in 3.5 years, is an impressive effort that you should experience too. Having been a part of or attended so many conferences over the years I had been unable to get to any of the Social Connections events until this one in Stockholm, Sweden and what makes it so impressive? I have a 10 11 1 [read] Keywords: collaboration
Didn't you see my Updates?! Slides posted
Fri, Nov 14th 2014 4:20a Keith Brooks On Slideshare are my slides from today's Social Connections VII session from Stockholm. Off the cuff speaking and the ONLY session at #soccnx that was done in Lotus Yellow. If you need help with adoption, please let me know, I am in Europe and happy to help your organization. http://www.slideshare.net/kbmsg/accountability-rocks-soccnx2 [read] Keywords: connections
Hey Politicians, There is this thing called the Internet
Tue, Nov 4th 2014 4:56a Keith Brooks Where we live there is a newspaper, in print, that is free and is very pro the current government. I say good for them if they can keep it going on dwindling advertising revenue, or the owner is some wealthy patron who feels the need to lose some money, either way, what is the problem? The problem is some government officials think this is propaganda with the aim of helping the existing government officials stay in office and should be treated accordingly. They are trying to pass a law that ne [read] Keywords: office