Sometimes in business we go out of our way not to be responsible or exempt specific cases or situations.
On the customer side we find out the warranty we thought we had really is not so useful or the insurance we were told would cover medical issues really does not.
The next step is to find someone to blame. Usually the vendor says it is your fault for not reading in details the 100's of pages of legalese.
I await a reply from AC Delco about a 6 year battery warranty I have on my dying car battery. While I would like to think it will replace it, most likely I will get some partial refund. But still, what's the point?
This week's Parsha, Mishpatim, elaborates on the 10 commandments found in last weeks reading. Some legal guidelines are discussed around animals, stealing, marriage, servants/employees and other items where the responsibility is clearly written.
Luckily we do not stick to this aspect, Exodus 21:23-25:
23. But if there is a fatality, you shall give a life for a life,
24. an eye for an eye, a tooth for a tooth, a hand for a hand, a foot for a foot,
25. a burn for a burn, a wound for a wound, a bruise for a bruise.
And instead provide for compensation of a monetary form. yet there are those in the world that still hold to such ideas.
When did we stop taking responsibility for our actions and those of our employees or pets? Why do vendors hide behind their paperwork instead of admitting a mistake and trying to rectify it.
It is not so bad to admit you were wrong or broke something although it can be an expensive admission.
When I train sales or technical people I stress that they must admit what they do not know when asked. Lying to your client or potential client will only cause more problems later. Take responsibility for your actions and those of your house, office or farm and your client may respect you more.
It is said that the Torah or Bible could be interpreted in over 70 ways. More likely these days 100's of ways. In light of this idea, I am writing some posts that bring a business sense to what we can learn on a weekly basis. Enjoy, Shabbat Shalom
Got IBM Mail yet?
Fri, Feb 28th 2014 7:10a Keith Brooks In case you were wondering, I have not gone into hiding, contrary to the trolls. Want to just run this by you as I know someone out there has been scratching their head asking what is IBM talking about with all this talk of mail, mail, mail. Mail in this case is of course, email. You remember email, the thing everyone said was dead, like the mainframe? Email, that scapegoat of corporate executives who live in fear people will realize their company is close to bankruptcy or some other financi [read] Keywords: connections
JMP206 : Calling Home: Enabling the IBM Sametime Softphone in ST9 the Slides
Sun, Jan 26th 2014 1:10p Keith Brooks For those that showed up this morning, thank you all. We hope you gained some insights from us. There was a question about the characters one can or can not use in a password field when installing and configuring Sametime and Cognos. Please keep in mind I do not have the direct quotes from IBM for this but here is what was posted recently in a Skype chat we had. Invalid characters: % ^ & / Valid characters: ! @ # $ * ( ) . ~ JMP206 : Calling Home: Enabling the IBM Sametime Softphone in [read] Keywords: ibm
When Microsoft Fake Support Calls
Thu, Jan 9th 2014 8:00a Keith Brooks A few months back I posted this about a consulting company that called me about a virus on my pc that called them. Now my grandmother, at 91 years old, get this call and she manages to get their number and name from them, and the number works. Quite sure the name is just an alias, as how many people from India are called Steve Johnson I wonder? They claim they are from Windows Technical Department. So naturally I wanted to have some fun and managed to get my IBM Sametime SUT call recorded usin [read] Keywords: ibm
Update on Advertising Age and their Lack of IT
Wed, Jan 8th 2014 12:40p Keith Brooks I decided to follow up with AdAge by calling the number shown on the cover to renew my subscription. As previously posted something is very "old school" at Advertising Age or else it is deeper than this. The person on the phone said that my number was a subscriber number but an unverified one. Okay, I asked, how do I verify it since it was moved over from the sister magazine BtoB? She could not tell me. She also could not look me up further to validate any of my information, yet she could see [read] Keywords: email
Advertising Age Needs to Catch Up a Bit
Wed, Jan 8th 2014 7:10a Keith Brooks Recently one of the magazines I read, BtoB decided as of Jan 1 to stop printing and is going digital with Advertising Age, a magazine which I read as well. Ok, one less magazine to read. I received my first issue yesterday and it was covered on the outside with a paper cardboard stock reminding me about the change and also including a renewal post card as you can see on the left. Nothing unusual, naturally I should renew and start looking for the URL. Nope. None in site. As you can see from th [read] Keywords: collaboration
Could you Survive 2 weeks without a SmartPhone?
Tue, Jan 7th 2014 6:50a Keith Brooks From the looks and messages from people, I would think that it was impossible for some of you to live without your phones. Imagine you had to revert back to a Blackberry Bold or Curve, I used both but more on that in a minute, could you do it? Sure for a day or 2 maybe but 2 weeks? The problem started the day before we left for vacation to Israel, the Thursday of Thanksgiving. I dropped my HTC Vivid Android phone and it landed smack on a rock and shattered the glass. Yeah that sucked, but it w [read] Keywords: apple
Do, or Do Not, There is No Try
Fri, Jan 3rd 2014 2:10p Keith Brooks Yoda always had a way with words. It seems my activities in the last year or so on this blog have been slacking, a sure sign I was busier at work and home. Twitter was down too, I know hard for you to believe. But for those keeping score, my Klout score is still hanging around 62-64, so maybe I was more active than I thought. And yet I did get to do all of this: guest blogged over here a bitlive tweeted, not one, not 2 but 3 Palm Beach Operas (La Cerentola, La Traviata and Salome) and doing i [read] Keywords: connections
Losing My Certification and Unlimited Free Exams at Connect 204
Thu, Jan 2nd 2014 7:30a Keith Brooks That was just a dreamJust a dreamJust a dream, dream - REM, Losing My Religion I was notified that 2 of my certifications are ending in the next 90 days. For those that had them you will be losing: Sametime 8.0 AdminQuickr 8.1 Admin Bad newsBefore you start looking into what else you can get certified for Quickr, note that the Quickr 8.5 exam found on this page http://www-03.ibm.com/certify/tests/ovrL914.shtml states quite clearly: Note: This test will be withdrawn on Nov 30 2013. Quickr has rea [read] Keywords: admin
My Sametime JumpStart Session at Connect 2014
Thu, Dec 12th 2013 6:30a Keith Brooks I am happy to announce we will be doing a JumpStart session about how to enable the IBM Sametime Voice in Sametime 9. For those that are unaware, SUTLite is now known as IBM Sametime Voice and is no longer an added license expense. You can load this up on your own and off you go! It is FREE! But wait, you say you do not know any telephony? You are not the PBX person? You have no idea what a PBX is or does? Well, come on down to Orlando this winter, the week of Jan 26-Feb 1 and get hands on wal [read] Keywords: ibm