Sometimes in business we go out of our way not to be responsible or exempt specific cases or situations.
On the customer side we find out the warranty we thought we had really is not so useful or the insurance we were told would cover medical issues really does not.
The next step is to find someone to blame. Usually the vendor says it is your fault for not reading in details the 100's of pages of legalese.
I await a reply from AC Delco about a 6 year battery warranty I have on my dying car battery. While I would like to think it will replace it, most likely I will get some partial refund. But still, what's the point?
This week's Parsha, Mishpatim, elaborates on the 10 commandments found in last weeks reading. Some legal guidelines are discussed around animals, stealing, marriage, servants/employees and other items where the responsibility is clearly written.
Luckily we do not stick to this aspect, Exodus 21:23-25:
23. But if there is a fatality, you shall give a life for a life,
24. an eye for an eye, a tooth for a tooth, a hand for a hand, a foot for a foot,
25. a burn for a burn, a wound for a wound, a bruise for a bruise.
And instead provide for compensation of a monetary form. yet there are those in the world that still hold to such ideas.
When did we stop taking responsibility for our actions and those of our employees or pets? Why do vendors hide behind their paperwork instead of admitting a mistake and trying to rectify it.
It is not so bad to admit you were wrong or broke something although it can be an expensive admission.
When I train sales or technical people I stress that they must admit what they do not know when asked. Lying to your client or potential client will only cause more problems later. Take responsibility for your actions and those of your house, office or farm and your client may respect you more.
It is said that the Torah or Bible could be interpreted in over 70 ways. More likely these days 100's of ways. In light of this idea, I am writing some posts that bring a business sense to what we can learn on a weekly basis. Enjoy, Shabbat Shalom
My Sametime JumpStart Session at Connect 2014
Thu, Dec 12th 2013 6:30a Keith Brooks I am happy to announce we will be doing a JumpStart session about how to enable the IBM Sametime Voice in Sametime 9. For those that are unaware, SUTLite is now known as IBM Sametime Voice and is no longer an added license expense. You can load this up on your own and off you go! It is FREE! But wait, you say you do not know any telephony? You are not the PBX person? You have no idea what a PBX is or does? Well, come on down to Orlando this winter, the week of Jan 26-Feb 1 and get hands on wal [read] Keywords: ibm
Took Vacation, Came back an IBM Champion
Mon, Dec 9th 2013 7:20a Keith Brooks IBM has announced the new Champions for ICS and I am honored to be named, for the second time in a row, as an IBM Champion for 2014. While on vacation with a cell phone that only makes and receive calls and no laptop, just an iPad. I was really only logging on in the morning and evening and Israel is 7 hours ahead of Eastern time. When i got back Thursday night my streams were filled with the news. Very happy to hear my old friend from Lotus days, Oliver Heinz, will be handling us this year. [read] Keywords: ibm
The Social Zombie
Thu, Oct 31st 2013 7:40a Keith Brooks I was working in the lab late one night, when my eyes beheld an eerie site, a new social site popped up asking me to join them.
What crazy thing is this I thought? Join us it said. Join them? There must be social sites I bet even for vampires, werewolves and zombies. (Yes they are real sites, may not be safe at work for obvious reasons.)
Social sites? Don't they know people have work to do? Talk to your buddies after work or on the weekends.
It was then I heard a knock on the lab door [read] Keywords: google
Update to IBM Notes 9.0.1 in 20 minutes
Tue, Oct 29th 2013 11:30a Keith Brooks This was for all 3 clients, Notes, Admin and Developer.
Fast or slow? Convenient or difficult?
You make the call, but if you jump at the chance to update your Apple devices the second a release comes out, you should do the same for Notes, Domino and Traveler.
After all, what is more important? Games and apps or your living and breathing inbox/sidebar/portal/streams?
And don't forget there is also a new version of SwiftFile to make life that little bit easier to get to inbox near zero. [read] Keywords: admin
IBM Sametime 9 Installation Spreadsheet
Wed, Oct 23rd 2013 1:50p Keith Brooks Better late than never, I have posted here a spreadsheet for installation of Sametime 9, similar to my IBM Connections 4.5 installation spreadsheet.
I took this IBM Sametime Wiki page provided and broke it down by topics (WAS, DB2, MUX, Media Manager, etc).
For those that need, that is, should be, documenting your installation details, hopefully this helps make your life easier.
You can download my spreadsheet from the link below:
Sametime 9 Installation Spreadsheet for Documentation
[read] Keywords: connections
Who Saw Your Slides? Part 2
Tue, Oct 15th 2013 12:00p Keith Brooks The 2nd part of my "Who aw your slides?" post is live at the IBM Social business Insights Blog.
you give a presentation at a conference, do you remember to post and
share your slides with those who didn’t attend? Besides posting through
the organization that ran the conference, you can also publish your
presentation on your blog or at SlideShare, which can both feed to your Twitter and Facebook accounts. But in order to get shares, first you’ll need memorable slides!
[read] Keywords: connections
Who Saw Your Slides?
Mon, Oct 7th 2013 9:50a Keith Brooks As part of the IBM Redbook Thought Leaders, I had originally wrote this post for the IBM Social Business Insights blog. This is my first two part post there.
Who saw your slides? Four tips on getting more shares (Part 1)
Has this ever happened to you? You spend weeks working on your presentation for the big conference and when your day arrives you get into presenter mode, show up early to your appointed room and prepare to take the stage. You think to yourself, this is going to be a great se [read] Keywords: ibm