Sometimes in business we go out of our way not to be responsible or exempt specific cases or situations.
On the customer side we find out the warranty we thought we had really is not so useful or the insurance we were told would cover medical issues really does not.
The next step is to find someone to blame. Usually the vendor says it is your fault for not reading in details the 100's of pages of legalese.
I await a reply from AC Delco about a 6 year battery warranty I have on my dying car battery. While I would like to think it will replace it, most likely I will get some partial refund. But still, what's the point?
This week's Parsha, Mishpatim, elaborates on the 10 commandments found in last weeks reading. Some legal guidelines are discussed around animals, stealing, marriage, servants/employees and other items where the responsibility is clearly written.
Luckily we do not stick to this aspect, Exodus 21:23-25:
23. But if there is a fatality, you shall give a life for a life,
24. an eye for an eye, a tooth for a tooth, a hand for a hand, a foot for a foot,
25. a burn for a burn, a wound for a wound, a bruise for a bruise.
And instead provide for compensation of a monetary form. yet there are those in the world that still hold to such ideas.
When did we stop taking responsibility for our actions and those of our employees or pets? Why do vendors hide behind their paperwork instead of admitting a mistake and trying to rectify it.
It is not so bad to admit you were wrong or broke something although it can be an expensive admission.
When I train sales or technical people I stress that they must admit what they do not know when asked. Lying to your client or potential client will only cause more problems later. Take responsibility for your actions and those of your house, office or farm and your client may respect you more.
It is said that the Torah or Bible could be interpreted in over 70 ways. More likely these days 100's of ways. In light of this idea, I am writing some posts that bring a business sense to what we can learn on a weekly basis. Enjoy, Shabbat Shalom
R.I.P. Lotus Organizer+
Mon, May 20th 2013 7:00a Keith Brooks Sad to see and hear that the end of the line, officially, is coming to Lotus Organizer, Lotus 1-2-3 and Lotus Smartsuite itself on June 11, 2013 with support ending September 30, 2014.
Organizer was so far ahead of us when it came out, easy links to guide you directions, call from a contact and straight to a web site with one link, an awesome calendar and scheduling tool, and it connected with Lotus Notes and some people still leverage it that way.
All from one UI! I can't get anything to [read] Keywords: ibm
The Art of Troubleshooting...The Video
Tue, May 7th 2013 1:00p Keith Brooks Live from IBM Impact in Las Vegas this was recorded April 30, 2013.
If you want the slides, they are here.
Thank you to Ryan for setting the Ignite talks up and Daphne for letting me know about it.
It was fun, 20 slides that automatically roll over every 15 seconds for a 5 minute talk. [read] Keywords: ibm
What if Darth Vader won?
Sat, May 4th 2013 9:00p Keith Brooks May the Fourth Be with You!
Ever wonder what it would be like if Darth Vader won?
Could Darth Vader have won instead of the Rebels? Could it be that a strong network of Sith Lords could control the masses through social media efforts using The Force? These may be strong words, young Padawan.
There is an amusing Twitter account I follow called @DeathStarPR that brings my point forward. What if social media was used as an insidious effort to gain the upper hand against the Rebels? W [read] Keywords: connections
I'm an IBM Champion Video
Wed, May 1st 2013 2:20p Keith Brooks The video from the IBM Impact keynote this morning that has all of the IBM Websphere Champions who could make it to the video shoot.
See me and my friends do a "I'm an IBMer" type commercial.
Thanks to Daphne and Justin for editing and making it all happen. [read] Keywords: ibm
Day 2 of Impact 2013
Wed, May 1st 2013 10:40a Keith Brooks So what did I do on Day 2 of Impact? Today was The World in Motion.
Business calls most of the morning, bad wifi upstairs, bad wifi in OGS and the exhibit hall. A frustrating problem because if you needed 30,000 IP addresses or so, what would you do?
Duh, grab a Z series! Okay not exactly but it is a problem which should have been addressed Sunday.
Which brings me to what I did Tuesday, meetings, interviews, an ignite speech and a session I did with 3 other IBM Champions and a night cap [read] Keywords: ibm
Opening Day...of Impact 2013
Tue, Apr 30th 2013 11:40a Keith Brooks Today started out like every other day, you know phone ringing at 5am and 6 and 7. Went to meet frineds for breakfast and then went over to the OGS where Champions had prime real estate. 4th row center.
Today was Business in Motion day.
Opening was a drum set and horn section that were quite good and then the star attraction a white Ford took the stage and proceeded to talk to us all.
Just kidding, the car said nothing, didn't even start, but Robert Leblanc came out along with a Ford exe [read] Keywords: ibm
My First Impact Conference
Mon, Apr 29th 2013 11:00a Keith Brooks As a long time
Lotusphere person, I am reminded of Bruce Springsteen after he played, and
won, the Academy Award in 1994 for his
song the Streets of Philadelphia and said this "And thank you all for inviting
me to your party."
I came out to
Impact not sure what to expect. At times Websphere is my friend and at times a
hard companion, but I found a great community of people here so far that rival
my friends in the Lotus/ICS world.
My journey to
Impact 2013 held in Las Vegas at the Vene [read] Keywords: ibm
Blogging Time: Why it Matters
Thu, Apr 25th 2013 1:20p Keith Brooks My latest post over at the Social Business Insights Blog has been published.
What is it that makes people read one of my blog posts? I write two
primary blogs and guest write on at least three others, but then people
say to me, “You have way too much time on your hands”—presumably because
they feel I am just sitting here writing these blog posts for eight
hours a day.
Sorry to disappoint you all but I only spend seven hours a day writing them. Kidding, just kidding. For mor [read] Keywords: connections
Going to Impact2013? Here's My Schedule
Thu, Apr 25th 2013 9:50a Keith Brooks This will be my first time attending Impact2013 and I look forward to finding out all the great things that I have taken for granted at Lotusphere and Connect over the years and now see how it all translates to my Impact2013 experience.
There is so many sessions, but there are also so many more pieces of the puzzle at this conference. I think the app showed over 900 sessions. This page will get edited up until Sunday evening with any updates.
I will most likely be in the Social Playground [read] Keywords: ibm