This short course is free-of-charge and is intended for IBM SmartCloud for Social Business and IBM SmartCloud Notes company help desk staff responsible for supporting end users. As the first point of contact with end users, help desk personnel can assist with connectivity issues, reset passwords, and answer "how to" questions.
Topic list: Exploring the Administrator Assistant Role Troubleshooting SmartCloud Notes and web mail issues Setting up and Troubleshooting Apple devices and BlackBerry® smartphones
The courses are always kept in sync between the two formats/locations. Tip: While the original format of the course has a more appealing user interface, the course is searchable and translatable in the SmartCloud for Social Business wiki.
The easiest way to locate the course in the wiki is to click the Learning Center tab at the top and expand Education in the navigator, as shown in the image below. The search and translation engines are also pointed out.
How to configure BlackBerry smartphones for IBM SmartCloud Notes
Thu, Mar 29th 2012 10:24a Ellen Tiberi Technical content on configuring IBM SmartCloud Notes for Hosted BlackBerry® Services, and activating users' BlackBerry® smartphones for SmartCloud Notes, is available in the 2 SmartCloud Notes courses shown below. Some of the topics covered are: Planning for SmartCloud Notes for Hosted BlackBerry® Services Configuring BlackBerry® smartphone subscription Resetting passwords Activating BlackBerry® smartphones FAQs and troubleshooting for activation Course: IBM SmartCloud Notes in a Hy [read] Keywords: ibm
Policy regression issue with Notes/Domino 8.5.3 pubnames.ntf
Thu, Feb 2nd 2012 12:23p Mark Skurla Hello everyone, I want to make you aware of a Notes/Domino 8.5.3 template regression that we've found and how to get past it. Due to a fix for an SPR in the 8.53 codestream, we found a regression that would affect customer using policies with pre-8.01 clients. The effect of the regression is to have policy settings be in effect for pre-8.01 clients that should not be. 8.01 clients and later are not affected. The backout steps have been verified in-house and also used at the customer [read] Keywords: domino
LotusLive Notes courses are now updated for the latest service update (Dec 2011)
Thu, Jan 5th 2012 10:03a Ellen Tiberi As of December 16, the LotusLive Notes customer courses are now updated for the latest service update. As announced in November, the courses now can be found in two locations/formats: the original location/format, and now also the LotusLive wiki: Course Original format LotusLive wiki Hybrid Hybrid course Hybrid course Service-only Service-only course Service-only course The courses are always kept in sync between the two formats/locations. Tip: The courses are searchabl [read] Keywords: ibm