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The State of Community Management Report for 2012
   

For the third year in a row, the Community Roundtable has released it's State of Community Management report. Sponsored in part by IBM, the report is a must read for all community managers and those responsible for social business in their organizations.

What I like about this year's report is how it is organized into patterns of community maturity. Each pattern is associated with a list of resources (books, additional reports, and other references) for community managers to learn more. For example, if you are the community leader for an emergent community (as described in the report) you are given a list of initiatives to pursue to make sure you are following recommended practices.

For those of you who attended my session at SXSW 2012, you might recall that I referenced the 2011 State of Community Management report. And if you have read my recaps on SXSW, you'll see that a lot of my favorite sessions were on community management. I've definitely noticed an increased visibility on community leaders and how important they are as part of a social business strategy. And we can definitely see its effects (as big as they are) all over the world. From the site:

This year the primary difference that we see is in scale of initiatives and the impact of online conversations. It is no longer just about what one community leader can do but about how we can teach our organizations to operate with a community-centric perspective. We have also seen online collective action that has helped topple governments in Tunisia and Egypt, change the policies of major institutions like Bank of America and the Susan G. Komen Foundation and change the decisions of the U.S. Congress. Online communities have become a way to mitigate the risk of groundswell surprises as well as providing an opportunity to innovate more quickly.

The 64-page report in its entirety has been embedded below:

You will probably also be interested in this video interview done with Rachel Happe at Lotusphere 2012 earlier this year:

To learn more about the report, check out the blog post published last week.



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http://feedproxy.google.com/~r/SocializeMe/~3/Vd3qE773aW0/state-of-community-management-report.html
Apr 02, 2012
34 hits



Recent Blog Posts
109


Announcing the latest IBM Connections Mail Plug-In
Fri, Jul 25th 2014 6:13a   Luis Benitez
Today, IBM Connections Mail gets an update. If you don't know what IBM Connections Mail, let's catch you up. IBM Connections Mail provides a simple and compelling way to perform essential email and calendaring tasks right from IBM Connections. This is particularly useful as you can process your inbox with minimal context switching. According to McKinsey, when users switch from one task to another, it really affects productivity. Therefore, by keeping context switching to a minimum, you [read] Keywords: calendaring connections domino ibm lotus email exchange exchange microsoft outlook
85


Social Connections: My Take on Making Social Business Critical [Video]
Thu, Jul 17th 2014 6:12a   Luis Benitez
Last month, I attended the IBM Connections User Group meeting in Prague. Speaking of which, if you missed it, then don't worry! Social Connections VII has been announced and it's happening in November 13-14 in Stockholm. Registration remains free so go and register now. Hey, you can probably even combine it with a weekend ski trip. Now back to Prague. While I was there, I met with the local team to discuss social business and my recommendations on how to make social business critica [read] Keywords: collaboration connections ibm lotus
123


Jabborate Brings Jabber and WebEx into IBM Connections
Tue, Jul 15th 2014 6:12a   Luis Benitez
This is one of those cases were timing couldn't have been better. Just a few days ago someone was asking me about the possibility to integrate Cisco's Jabber and WebEx with the market leading social collaboration platform IBM Connections. Anyway, then as I was catching up with my feeds I ran into a new presentation from Jabborate. Don't you just love it when knowledge comes to you instead of you having to go out and search for it? So here's the deal. There are 3 types of integration [read] Keywords: collaboration connections ibm exchange exchange instant messaging integration microsoft
160


Press Coverage on the IBM Connections 5.0 Release
Mon, Jul 14th 2014 8:11a   Luis Benitez
If you've been out for a while, it's time to catch up. First, take a look at our new Social page at IBM.com: http://ibm.com/social . It got a makeover last week to find the right solution based on your needs Additionally, I've been collecting news clippings about the stories and coverage so far on the IBM Connections 5.0 release. I haven't captured everything but here's some highlights for you to check out. Maybe there's some that you haven't seen so you can use these to share [read] Keywords: collaboration connections ibm enterprise microsoft networking social software
147


IBM Connections is Now Available in the IBM Cloud marketplace
Wed, Jul 2nd 2014 7:11a   Luis Benitez
As just communicated in the press release a few minutes ago, IBM Connections is now available in the IBM Cloud marketplace. Here's the direct link in case you want to check it out. The press release sums up the latest release of IBM Connections which is now available for download (in case you want to run it on premises) or in the cloud. One of the highlights that we want to call out is the continued growth that we see in our ecosystem. For example, using our latest APIs and SDK, ISVs (in [read] Keywords: collaboration connections ibm ldd lotus linkedin security social software
131


IBM Ranked as Leader in the 2014 Aragon Research Globe for Enterprise Social Software
Tue, Jul 1st 2014 6:12a   Luis Benitez
And the great news keep piling up on the heels of the IBM Connections 5.0 rollout. The latest to hit the wire is that IBM Connections has been ranked as a Leader in the Aragon Research Globe for Enterprise Social Software. This is in addition to the Forrester Wave report where IBM came out as a leader in the Enterprise Social Software Wave a couple of weeks back and the news that IBM Connections continues to be the market leader in enterprise social software ! According to their announce [read] Keywords: collaboration connections ibm lotus enterprise social software




186


IBM Connections 5.0 Is Ready for Download
Thu, Jun 26th 2014 6:11a   Luis Benitez
I just got confirmation that IBM Connections 5.0 is now ready for download ! This has been quite an exciting quarter as we've been building up to this day ever since I published the trailer back in April. When I initially joined the product management team we were just launching IBM Connections 3.0.1. I was then managing another component of the platform. As time went by, I started to influence more of the platform and with this release, it was the first time that I was completely invol [read] Keywords: connections ibm ldd lotus apple desktop enterprise google mobile sharepoint
190


Download the New IBM Connections 5.0 Desktop Plugins
Fri, Jun 20th 2014 11:11a   Luis Benitez
The new IBM Connections Desktop plug-ins for Microsoft Windows have just been released to our app catalog. There's a couple of things that I would like to call out here. First, IBM Connections 5.0 will be available for download next week. This is the first time that we have released the desktop plugins before the actual new server code is available. This is because the new desktop plugin also adds new features even if you are not using 5.0. Second, this is yet another simultaneous release [read] Keywords: connections ibm lotus community desktop microsoft server
250


A Little About IBM Connections 5.0 and File Sync
Wed, Jun 18th 2014 6:17a   Luis Benitez
Now that we have officially announced IBM Connections 5.0 I wanted to take some time and talk about one of the top new features in this release: enterprise file sync and share. Also, if you haven't seen it yet, check out Suzanne Livingston's blog from yesterday where she talks about the new external collaboration features of IBM Connections 5.0. This is a capability that we've had available in our cloud for a while and now we are making it available to our on-prem customers. IBM Connection [read] Keywords: collaboration connections ibm lotus desktop enterprise iphone mobile twitter
267


Announcing IBM Connections 5.0
Tue, Jun 17th 2014 6:11a   Luis Benitez
I'm in Prague today enjoying the Social Connections VI event meeting and talking and learning from the IBM Connections User Group. The timing couldn't have been better for this event. That's because today we are announcing IBM Connections 5.0 and that's just a week after IBM Connections came out as a leader in the latest Forrester Wave. The announcement letter has been posted here if you want to take a look. Basically, it says that the software will be available for download on June 26t [read] Keywords: connections ibm enterprise




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