For the third year in a row, the Community Roundtable has released it's State of Community Management report. Sponsored in part by IBM, the report is a must read for all community managers and those responsible for social business in their organizations.
What I like about this year's report is how it is organized into patterns of community maturity. Each pattern is associated with a list of resources (books, additional reports, and other references) for community managers to learn more. For example, if you are the community leader for an emergent community (as described in the report) you are given a list of initiatives to pursue to make sure you are following recommended practices.
For those of you who attended my session at SXSW 2012, you might recall that I referenced the 2011 State of Community Management report. And if you have read my recaps on SXSW, you'll see that a lot of my favorite sessions were on community management. I've definitely noticed an increased visibility on community leaders and how important they are as part of a social business strategy. And we can definitely see its effects (as big as they are) all over the world. From the site:
This year the primary difference that we see is in scale of initiatives and the impact of online conversations. It is no longer just about what one community leader can do but about how we can teach our organizations to operate with a community-centric perspective. We have also seen online collective action that has helped topple governments in Tunisia and Egypt, change the policies of major institutions like Bank of America and the Susan G. Komen Foundation and change the decisions of the U.S. Congress. Online communities have become a way to mitigate the risk of groundswell surprises as well as providing an opportunity to innovate more quickly.
The 64-page report in its entirety has been embedded below:
The Agenda for the IBM Connections User Group Meeting Has Been Announced
Wed, Apr 23rd 2014 6:13a Luis Benitez As I announced back in March, I'm going to Social Connections VI - the IBM Connections User Group.
Last week, the organizers announced the agenda and I'm extremely honored to be part of the keynote. As you can see from the agenda, I want to deep dive on IBM Connections "Next" and not just what it is, but why we built it and why you need to get it now.
As I mentioned earlier this week, on May 21st we'll be hosting a 1 hour webcast to unveil IBM Connections "Next" and if you ha [read] Keywords: connections
Mark your calendars: Introducing IBM Connections Next !
Tue, Apr 22nd 2014 6:12a Luis Benitez In less than a month, IBM will be introducing the newest, latest, and greatest release of IBM Connections. Some of the latest capabilities were shown during the keynote demo at IBM Connect 2014.
Now, it's time to unveil everything that we've been working on for the past year or so and bring it to you. The official unveiling will happen on May 21st so mark your calendars !
As we've done in other years, we'll host a virtual web conference and walk you through the new business challenge [read] Keywords: connections
LikeMyIdea Demonstrates Idea Management with IBM Connections
Mon, Mar 31st 2014 7:13a Luis Benitez It's the last day of the first quarter and it's time to wrap up. I've been heads down working on various go to market activities for IBM Connections Next and even starting to think about what I'll say at the Social Connections VI User Group meeting in a couple of months (you ARE going, right??).
Idea management continues to be a hot topic. You may already be familiar with some partners who have extended the ideation capabilities in IBM Connections (hint: I've talked about them before i [read] Keywords: connections
Communardo Further Integrates Confluence with IBM Connections
Thu, Mar 6th 2014 5:12a Luis Benitez I've talked about integration of IBM Connections with Confluence in the past. Communardo has created 3 new integration points to bring together IBM Connections and Atlassian's Confluence. These integration points are important for organizations that may be using both products and want to provide more synergy between them. This is yet another example of IBM Connections as a social layer, where you can embed Connections into other business apps allowing you to bring social to the end users.
T [read] Keywords: connections