For the third year in a row, the Community Roundtable has released it's State of Community Management report. Sponsored in part by IBM, the report is a must read for all community managers and those responsible for social business in their organizations.
What I like about this year's report is how it is organized into patterns of community maturity. Each pattern is associated with a list of resources (books, additional reports, and other references) for community managers to learn more. For example, if you are the community leader for an emergent community (as described in the report) you are given a list of initiatives to pursue to make sure you are following recommended practices.
For those of you who attended my session at SXSW 2012, you might recall that I referenced the 2011 State of Community Management report. And if you have read my recaps on SXSW, you'll see that a lot of my favorite sessions were on community management. I've definitely noticed an increased visibility on community leaders and how important they are as part of a social business strategy. And we can definitely see its effects (as big as they are) all over the world. From the site:
This year the primary difference that we see is in scale of initiatives and the impact of online conversations. It is no longer just about what one community leader can do but about how we can teach our organizations to operate with a community-centric perspective. We have also seen online collective action that has helped topple governments in Tunisia and Egypt, change the policies of major institutions like Bank of America and the Susan G. Komen Foundation and change the decisions of the U.S. Congress. Online communities have become a way to mitigate the risk of groundswell surprises as well as providing an opportunity to innovate more quickly.
The 64-page report in its entirety has been embedded below:
It's a Date - I'm going to IBM Connect 2014
Wed, Dec 11th 2013 7:11a Luis Benitez A couple of days ago, I got confirmation that I'm going to be going to IBM Connect 2014 ! We are about 6 weeks away to start IBM Connect 2014, the premier social business conference. Earlier this morning I completed the registration process and booked my hotel. My level of excitement is extremely high!!!! I can't wait to start 2014.
At IBM Connect 2014, I'll be presenting two sessions:
What's New and Coming in IBM Connections - I'll get the opportunity to present the roadmap for IB [read] Keywords: collaboration
Announcing IBM Connections Suite 4.5.1 - Get it now!
Tue, Oct 22nd 2013 8:02a Luis Benitez Today, I'm happing to announce the latest release of the IBM Connections Suite, IBM's social collaboration platform. The IBM Connections Suite provides a single offering that organizations can deploy to build a powerful intranet, become more agile and create competitive business value.
The latest update released today adds many more collaboration features to provide a top notch experience for users. For example, teammates can work together and align on business objectives in real time using in [read] Keywords: collaboration
Announcing the IBM FIle Viewer for IBM Connections
Thu, Oct 10th 2013 5:15p Luis Benitez Looking desperately for that important file? Don't want to download files unnecessarily just to see if it has the content that you need.
Today, that problem is gone. We have just made available a high-fidelity file viewer for all IBM Connections customers. As you may know, this was already available to Connections customers in the cloud and IBM Docs customers on premises. Today, all IBM Connections customers have access to a high-fidelity filer viewer.
The viewer allows you to see the entire c [read] Keywords: connections