For the third year in a row, the Community Roundtable has released it's State of Community Management report. Sponsored in part by IBM, the report is a must read for all community managers and those responsible for social business in their organizations.
What I like about this year's report is how it is organized into patterns of community maturity. Each pattern is associated with a list of resources (books, additional reports, and other references) for community managers to learn more. For example, if you are the community leader for an emergent community (as described in the report) you are given a list of initiatives to pursue to make sure you are following recommended practices.
For those of you who attended my session at SXSW 2012, you might recall that I referenced the 2011 State of Community Management report. And if you have read my recaps on SXSW, you'll see that a lot of my favorite sessions were on community management. I've definitely noticed an increased visibility on community leaders and how important they are as part of a social business strategy. And we can definitely see its effects (as big as they are) all over the world. From the site:
This year the primary difference that we see is in scale of initiatives and the impact of online conversations. It is no longer just about what one community leader can do but about how we can teach our organizations to operate with a community-centric perspective. We have also seen online collective action that has helped topple governments in Tunisia and Egypt, change the policies of major institutions like Bank of America and the Susan G. Komen Foundation and change the decisions of the U.S. Congress. Online communities have become a way to mitigate the risk of groundswell surprises as well as providing an opportunity to innovate more quickly.
The 64-page report in its entirety has been embedded below:
Social Connections: My Take on Making Social Business Critical [Video]
Thu, Jul 17th 2014 6:12a Luis Benitez Last month, I attended the IBM Connections User Group meeting in Prague. Speaking of which, if you missed it, then don't worry! Social Connections VII has been announced and it's happening in November 13-14 in Stockholm. Registration remains free so go and register now. Hey, you can probably even combine it with a weekend ski trip.
Now back to Prague. While I was there, I met with the local team to discuss social business and my recommendations on how to make social business critica [read] Keywords: collaboration
Download the New IBM Connections 5.0 Desktop Plugins
Fri, Jun 20th 2014 11:11a Luis Benitez The new IBM Connections Desktop plug-ins for Microsoft Windows have just been released to our app catalog.
There's a couple of things that I would like to call out here. First, IBM Connections 5.0 will be available for download next week. This is the first time that we have released the desktop plugins before the actual new server code is available. This is because the new desktop plugin also adds new features even if you are not using 5.0.
Second, this is yet another simultaneous release [read] Keywords: connections
Announcing IBM Connections 5.0
Tue, Jun 17th 2014 6:11a Luis Benitez I'm in Prague today enjoying the Social Connections VI event meeting and talking and learning from the IBM Connections User Group.
The timing couldn't have been better for this event. That's because today we are announcing IBM Connections 5.0 and that's just a week after IBM Connections came out as a leader in the latest Forrester Wave. The announcement letter has been posted here if you want to take a look. Basically, it says that the software will be available for download on June 26t [read] Keywords: connections