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The State of Community Management Report for 2012
   

For the third year in a row, the Community Roundtable has released it's State of Community Management report. Sponsored in part by IBM, the report is a must read for all community managers and those responsible for social business in their organizations.

What I like about this year's report is how it is organized into patterns of community maturity. Each pattern is associated with a list of resources (books, additional reports, and other references) for community managers to learn more. For example, if you are the community leader for an emergent community (as described in the report) you are given a list of initiatives to pursue to make sure you are following recommended practices.

For those of you who attended my session at SXSW 2012, you might recall that I referenced the 2011 State of Community Management report. And if you have read my recaps on SXSW, you'll see that a lot of my favorite sessions were on community management. I've definitely noticed an increased visibility on community leaders and how important they are as part of a social business strategy. And we can definitely see its effects (as big as they are) all over the world. From the site:

This year the primary difference that we see is in scale of initiatives and the impact of online conversations. It is no longer just about what one community leader can do but about how we can teach our organizations to operate with a community-centric perspective. We have also seen online collective action that has helped topple governments in Tunisia and Egypt, change the policies of major institutions like Bank of America and the Susan G. Komen Foundation and change the decisions of the U.S. Congress. Online communities have become a way to mitigate the risk of groundswell surprises as well as providing an opportunity to innovate more quickly.

The 64-page report in its entirety has been embedded below:

You will probably also be interested in this video interview done with Rachel Happe at Lotusphere 2012 earlier this year:

To learn more about the report, check out the blog post published last week.



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http://feedproxy.google.com/~r/SocializeMe/~3/Vd3qE773aW0/state-of-community-management-report.html
Apr 02, 2012
24 hits



Recent Blog Posts
88


How To Take Notes While Mobile With the IBM Connections iPad App
Tue, Oct 21st 2014 10:12a   Luis Benitez
As I get ready to go to IBM Insight next week it occurred to me that it's good timing to talk about a question that I've gotten recently. Specifically, some colleagues have been asking about a way to take notes while traveling for a customer meeting or industry conference. The way I do it is with the IBM Connections iPad app. In the demo below, you'll see how to start creating a note from scratch. One of my favorite capabilities is that you can co-edit with multiple people at the same ti [read] Keywords: connections ibm notes apple mobile security taking notes
70


How To Move Jive Content to IBM Connections
Tue, Oct 21st 2014 8:11a   Luis Benitez
I've been getting some questions recently on how to move from Jive (or other tools) to IBM Connections. To that end, I wanted to highlight our automated migration tools that we can use to move people, content and places from your existing solution into IBM Connections. Back in June of this year we had a webinar to announce these new automated tools to help customers move from Jive, SharePoint and others in to IBM Connections. You can watch the replay here to get all the details. Here's [read] Keywords: connections ibm ldd lotus sharepoint
123


IBM Connections 5.0 CR1 Is Now Available
Thu, Oct 16th 2014 9:12a   Luis Benitez
Today, we are updating IBM Connections, the market-leading enterprise social collaboration platform. Specifically, today we are releasing IBM Connections 5.0 CR1 for on premises customers. This release includes a roll up of fixes that we've been releasing for the past couple of months. Additionally, it also adds some new features. New features in IBM Connections 5.0 CR1 (but not limited to): Updated file preview design in stream Play uploaded movies in the stream View full file [read] Keywords: collaboration connections ibm rich text enterprise
109


Hootsuite Now Integrates with IBM Connections Social Cloud
Wed, Oct 15th 2014 8:12a   Luis Benitez
Now, this is HUGE! Today Hootsuite has announced their new capabilities now with added support for IBM Connections Social Cloud. Check out their announcement here. The IBM Connections app for Hootsuite is now available in the Hootsuite App Directory. So what can you do? This app enables joint customers of IBM Connections and Hootsuite Enterprise to: Instantly share social content from Twitter and Facebook to colleagues and communities in IBM Connections (see below for more examples) [read] Keywords: agent connections ibm enterprise facebook google integration linkedin network twitter
87


IBM Insight 2014 is 2 Weeks Away -- Add These Sessions To Your Schedule
Mon, Oct 13th 2014 6:12a   Luis Benitez
IBM Insight is now two weeks away. I'll have the opportunity to go this year and update the audience on IBM Connections and what we are doing there when it comes to the combination of content management + team collaboration. This year, I'll be co-presenting with my colleague, Firas Yasin, one of our social business advocates and an expert when it comes to adoption, business value and content management. Our session is on Monday right after the keynote at Lagoon J. Last night, [read] Keywords: collaboration connections ibm enterprise mobile twitter
107


Google Hangout Replay: A Social Business, Cloud, Mobile and IBM Connections Conversation
Thu, Oct 9th 2014 7:12a   Luis Benitez
Last week I had the opportunity to try out Google Hangout On Air. It's been something that I've wanted to try for a while and with the latest cloud release of IBM Connections last week, it would be a good time to try it out. Joining me is Luis Suarez (no, not the guy who bites), an independent social business advisor and Simon Vaughan, an IBM Champion and one of the organizers of Social Connections, the IBM Connections User Group. The whole thing was very informal, and again, it's some [read] Keywords: connections ibm google mobile twitter
184


5 Can't Miss Features of IBM Connections
Wed, Oct 8th 2014 6:12a   Luis Benitez
About two weeks ago, I was asked to present to a group of internal IBMers tips and tricks to get the most out of IBM Connections, our social collaboration platform. I actually reached out to my internal network and asked for suggestions on a good topic. Quickly, I realized that everyone had their own favorite feature or aspect of the product. That got me thinking that maybe it's worth me putting together a quick presentation that shows people how I get the most out of the product to impr [read] Keywords: collaboration connections ibm integration network




248


Social Connections VII Is Coming -- Check Out The Agenda and Register Now
Thu, Oct 2nd 2014 6:22a   Luis Benitez
Re-sharing the news from Brian O'Neill, IBM Champion and IBM Connections user. Social Connections, the IBM Connections user group, will have their 7th event this November 13th-14th in beautiful Stockholm, Sweden. With a focus on IBM Connections and Social Business, this is a first-class event for the user community. If you are working with IBM Connections, I'd strongly recommend that you make every effort to attend! In fact, earlier this year, I had the opportunity to attend the conf [read] Keywords: connections ibm blogger community facebook gadget twitter
162


New Release of IBM Connections Social Cloud Is Here
Mon, Sep 29th 2014 6:12a   Luis Benitez
Here's one way to start the week on a high note. Over the weekend, we enabled the latest features for our Q3 (or fall release) of IBM Connections Social Cloud, which, as you can tell off the bat, features a new name and tons of goodies. Mitch and Chris had already shared the news about the new name, which we made public back in January of this year at IBM Connect 2014. You may have already seen the blog from last week from Rebecca Buisan which previewed some of the things that we turned on [read] Keywords: connections ibm desktop twitter
208


Up and Running with IBM Connections Now Available on Lynda.com
Mon, Sep 22nd 2014 5:12p   Luis Benitez
I'm on my way to TED@IBM which is happening tomorrow, but I couldn't wait to share some fantastic news. As you may have seen from teases in the past few weeks, today there's a new course available: Up and Running with IBM Connections by Bruce Elgort. Bruce and I collaborated on this, well, he actually did all the work, I just gave him a server to record on. For those of you who haven't heard about Lynda.com, they are an online learning company that helps anyone learn business, sof [read] Keywords: connections ibm server




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