For the third year in a row, the Community Roundtable has released it's State of Community Management report. Sponsored in part by IBM, the report is a must read for all community managers and those responsible for social business in their organizations.
What I like about this year's report is how it is organized into patterns of community maturity. Each pattern is associated with a list of resources (books, additional reports, and other references) for community managers to learn more. For example, if you are the community leader for an emergent community (as described in the report) you are given a list of initiatives to pursue to make sure you are following recommended practices.
For those of you who attended my session at SXSW 2012, you might recall that I referenced the 2011 State of Community Management report. And if you have read my recaps on SXSW, you'll see that a lot of my favorite sessions were on community management. I've definitely noticed an increased visibility on community leaders and how important they are as part of a social business strategy. And we can definitely see its effects (as big as they are) all over the world. From the site:
This year the primary difference that we see is in scale of initiatives and the impact of online conversations. It is no longer just about what one community leader can do but about how we can teach our organizations to operate with a community-centric perspective. We have also seen online collective action that has helped topple governments in Tunisia and Egypt, change the policies of major institutions like Bank of America and the Susan G. Komen Foundation and change the decisions of the U.S. Congress. Online communities have become a way to mitigate the risk of groundswell surprises as well as providing an opportunity to innovate more quickly.
The 64-page report in its entirety has been embedded below:
New Government 2.0 Template Powered by IBM Connections Now Available
Fri, Jun 7th 2013 6:22a Luis Benitez Governments are challenged to deliver services to their constituents (citizens and visitors) efficiently and cost effectively in a world that is increasingly social and web enabled. Through interactions with commercial businesses they have become accustomed to on-demand service that is available 24 X 7. To meet these demands, governments are developing citizen portals to provide their constituents with access to information and government services. The social aspects of this template are powered [read] Keywords: connections
IBM Connections Developers - Here's What You Need to Start
Tue, Jun 4th 2013 6:18a Luis Benitez For a couple of years now, the IBM Social Business Toolkit has been a great set of development resources to get partners and ISVs started with developing apps for IBM Connections.
As I stated yesterday, the Connections eco system continues to grow and we want that app eco system to continue to grow. Maybe you've been thinking about joining the Appathon to win $1000. If so, then this is perfect timing for you. So if you've been thinking about submitting an app for the Appathon to win $1000, sta [read] Keywords: connections
KangoGift brings employee recognition to IBM Connections
Mon, Jun 3rd 2013 9:17a Luis Benitez It's the beginning of June and this promises to be another month filled with great news around enterprise social business. Let's start with another example of the continuously growing IBM Connections ecosystem. KangoGift, a platform that helps companies deliver and measure informal employee recognition in a fun and meaningful way, has announced that it has become a partner with IBM and has integrated their solution with IBM Connections.
Lately, I'm hearing that more and more companies are l [read] Keywords: connections
Demo: Deep Dive of IBM Connections Content Manager 4.5
Thu, Apr 25th 2013 6:18a Luis Benitez The Information Development team has created this video to take a deep dive into IBM Connections Content Manager 4.5 which was released a little over a month ago.
Earlier I had shared a high level demo of IBM Connections 4.5 so if you missed that, or you are looking for more details specifically around Connections Content Manager (CCM), then this is the demo for you. Here are the features you will see:
Upload and sharing files
Configuring library settings like draft approvals, document types [read] Keywords: connections
Demo: Mindmapping with IBM Connections
Tue, Apr 23rd 2013 6:18a Luis Benitez Mindjet is a collaborative work management software for brainstorming ideas, organizing information and managing projects and tasks.
As you start working on a project, you may start working on it by creating a mind map. Once you've visually outlined the information and are ready to take action, Mindjet can help you start tracking tasks towards project completion.
Recently, Mindjet integrated with IBM's Social Business Platform, IBM Connections. As tasks are assigned and the project is updated, [read] Keywords: collaboration