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The State of Community Management Report for 2012
   

For the third year in a row, the Community Roundtable has released it's State of Community Management report. Sponsored in part by IBM, the report is a must read for all community managers and those responsible for social business in their organizations.

What I like about this year's report is how it is organized into patterns of community maturity. Each pattern is associated with a list of resources (books, additional reports, and other references) for community managers to learn more. For example, if you are the community leader for an emergent community (as described in the report) you are given a list of initiatives to pursue to make sure you are following recommended practices.

For those of you who attended my session at SXSW 2012, you might recall that I referenced the 2011 State of Community Management report. And if you have read my recaps on SXSW, you'll see that a lot of my favorite sessions were on community management. I've definitely noticed an increased visibility on community leaders and how important they are as part of a social business strategy. And we can definitely see its effects (as big as they are) all over the world. From the site:

This year the primary difference that we see is in scale of initiatives and the impact of online conversations. It is no longer just about what one community leader can do but about how we can teach our organizations to operate with a community-centric perspective. We have also seen online collective action that has helped topple governments in Tunisia and Egypt, change the policies of major institutions like Bank of America and the Susan G. Komen Foundation and change the decisions of the U.S. Congress. Online communities have become a way to mitigate the risk of groundswell surprises as well as providing an opportunity to innovate more quickly.

The 64-page report in its entirety has been embedded below:

You will probably also be interested in this video interview done with Rachel Happe at Lotusphere 2012 earlier this year:

To learn more about the report, check out the blog post published last week.



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http://feedproxy.google.com/~r/SocializeMe/~3/Vd3qE773aW0/state-of-community-management-report.html
Apr 02, 2012
33 hits



Recent Blog Posts
32


Social Business More than Doubles Since 2012 - Pacesetters Are Seeing the Biggest Wins
Thu, Aug 21st 2014 12:12p   Luis Benitez
IBM's Center for Applied Insights has just released their 2014 Business Tech Trends report, which surveyed over 1,400 decision makers across 15 industries around the world to find out how businesses are deploying key technologies. The study found that social business is now being deployed by 70 percent of enterprises! That is more than double the number of enterprises (34 percent) that were deploying social business solutions in 2012. Pacesetter enterprises, which regard big data and analyti [read] Keywords: collaboration ibm development mobile twitter
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Continental AG Goes Full Out with IBM Connections To Get Things Done Faster
Wed, Aug 20th 2014 6:13a   Luis Benitez
Last week, I ran into this video posted by Continental AG, a company of 170,000 people, which talks about their business networking event for their 450 social business ambassadors. Continental spoke at IBM Connect 2014 about their usage of IBM Connections. Continental brought the participants from 37 different countries to Hamburg Germany to start the conversation around how to improve the culture of communication and how to give employees a helping hand. To do this, Continental chose [read] Keywords: connections ibm networking
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Mobile Comparison of IBM Connections & Yammer
Tue, Aug 19th 2014 6:16a   Luis Benitez
I typically get questions about how collaboration platforms compare, especially in a post-PC, mobile first era. The term was made popular by Steve Jobs in 2007 (though first coined at MIT), and 3 months ago Microsoft CEO said the company had entered the post-PC era. So mobile.. a critical capability. Can't be without it. It's essential. So here we are in 2014 -- a post-PC / Mobile First era, so let's take a look at comparing the mobile collaboration capabilities provided by IBM, with th [read] Keywords: collaboration connections ibm apple enterprise microsoft mobile office sharepoint twitter wiki
112


The United Nations Comes Together with IBM Connections
Mon, Aug 18th 2014 6:12a   Luis Benitez
Today I wanted to share this video which has an amazing story on how the United Nations uses collaboration and social business technologies together and apply them to solve world problems with IBM Connections. Salem Avan, Chief of Knowledge Management, shares how the UN charter of 1945 establishes how they are responsible for saving succeeding generations from the scourge of war. To do that, he says, it was required to take a collective approach. So, in 2009, they started take advantage [read] Keywords: collaboration connections ibm email
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TemboSocial Plugs Into IBM Connections and Takes Ideation To The Next Level
Thu, Aug 14th 2014 6:13a   Luis Benitez
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121


The IBM Connections 5.0 Reviewer's Guide is Now Available in the iBook Store
Mon, Aug 4th 2014 6:13a   Luis Benitez
By now you are probably aware that the IBM Connections 5.0 Reviewer's Guide is available as shared by one of my teammates in the product management team, Albert Nichols. For a while now, I've been wondering how we can make this more widely available and perhaps add even more value to this great asset. Earlier in the year (if I remember correctly), I had heard that Apple had made iBooks Author a free app and decided to take that for a spin and see what I could do with it. And given the rece [read] Keywords: connections ibm notes apple email integration microsoft mobile outlook sharepoint




167


Announcing the latest IBM Connections Mail Plug-In
Fri, Jul 25th 2014 6:13a   Luis Benitez
Today, IBM Connections Mail gets an update. If you don't know what IBM Connections Mail, let's catch you up. IBM Connections Mail provides a simple and compelling way to perform essential email and calendaring tasks right from IBM Connections. This is particularly useful as you can process your inbox with minimal context switching. According to McKinsey, when users switch from one task to another, it really affects productivity. Therefore, by keeping context switching to a minimum, you [read] Keywords: calendaring connections domino ibm lotus email exchange exchange microsoft outlook
114


Social Connections: My Take on Making Social Business Critical [Video]
Thu, Jul 17th 2014 6:12a   Luis Benitez
Last month, I attended the IBM Connections User Group meeting in Prague. Speaking of which, if you missed it, then don't worry! Social Connections VII has been announced and it's happening in November 13-14 in Stockholm. Registration remains free so go and register now. Hey, you can probably even combine it with a weekend ski trip. Now back to Prague. While I was there, I met with the local team to discuss social business and my recommendations on how to make social business critica [read] Keywords: collaboration connections ibm lotus
157


Jabborate Brings Jabber and WebEx into IBM Connections
Tue, Jul 15th 2014 6:12a   Luis Benitez
This is one of those cases were timing couldn't have been better. Just a few days ago someone was asking me about the possibility to integrate Cisco's Jabber and WebEx with the market leading social collaboration platform IBM Connections. Anyway, then as I was catching up with my feeds I ran into a new presentation from Jabborate. Don't you just love it when knowledge comes to you instead of you having to go out and search for it? So here's the deal. There are 3 types of integration [read] Keywords: collaboration connections ibm exchange exchange instant messaging integration microsoft
187


Press Coverage on the IBM Connections 5.0 Release
Mon, Jul 14th 2014 8:11a   Luis Benitez
If you've been out for a while, it's time to catch up. First, take a look at our new Social page at IBM.com: http://ibm.com/social . It got a makeover last week to find the right solution based on your needs Additionally, I've been collecting news clippings about the stories and coverage so far on the IBM Connections 5.0 release. I haven't captured everything but here's some highlights for you to check out. Maybe there's some that you haven't seen so you can use these to share [read] Keywords: collaboration connections ibm enterprise microsoft networking social software




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