For the third year in a row, the Community Roundtable has released it's State of Community Management report. Sponsored in part by IBM, the report is a must read for all community managers and those responsible for social business in their organizations.
What I like about this year's report is how it is organized into patterns of community maturity. Each pattern is associated with a list of resources (books, additional reports, and other references) for community managers to learn more. For example, if you are the community leader for an emergent community (as described in the report) you are given a list of initiatives to pursue to make sure you are following recommended practices.
For those of you who attended my session at SXSW 2012, you might recall that I referenced the 2011 State of Community Management report. And if you have read my recaps on SXSW, you'll see that a lot of my favorite sessions were on community management. I've definitely noticed an increased visibility on community leaders and how important they are as part of a social business strategy. And we can definitely see its effects (as big as they are) all over the world. From the site:
This year the primary difference that we see is in scale of initiatives and the impact of online conversations. It is no longer just about what one community leader can do but about how we can teach our organizations to operate with a community-centric perspective. We have also seen online collective action that has helped topple governments in Tunisia and Egypt, change the policies of major institutions like Bank of America and the Susan G. Komen Foundation and change the decisions of the U.S. Congress. Online communities have become a way to mitigate the risk of groundswell surprises as well as providing an opportunity to innovate more quickly.
The 64-page report in its entirety has been embedded below:
IBM Connections in Cloud Now Features Real-Time Audio and Video Chat
Tue, Aug 26th 2014 8:12a Luis Benitez Today, when you log in to IBM Connections in the cloud you should notice a nice little surprise: you can now engage with your peers via audio and/or video chat. While you've always been able to instant message with your colleagues within IBM Connections, sometimes typing is just not fast enough. And with communication being roughly 70% non-verbal, video becomes an excellent capability to get business done... NOW!
Now, you can go from a post in IBM Connection and escalate to a voice call or [read] Keywords: connections
Rethinking Your Social Strategy to Act Like a Pacesetter
Mon, Aug 25th 2014 1:12p Luis Benitez Last week I told you about the amazing results that Pacesetters are seeing from deploying social business solutions, according to IBM's 2014 Business Tech Trends report. This week I'm going to tell you what your enterprise can do to catch up in social based on those Pacesetters’ key practices.
The Business Tech Trends report found that Pacesetters are using analytics as their fuel and integration as their breakaway move. So, what does this mean for social?
To compete like a Paces [read] Keywords: ibm
Continental AG Goes Full Out with IBM Connections To Get Things Done Faster
Wed, Aug 20th 2014 6:13a Luis Benitez Last week, I ran into this video posted by Continental AG, a company of 170,000 people, which talks about their business networking event for their 450 social business ambassadors. Continental spoke at IBM Connect 2014 about their usage of IBM Connections.
Continental brought the participants from 37 different countries to Hamburg Germany to start the conversation around how to improve the culture of communication and how to give employees a helping hand.
To do this, Continental chose [read] Keywords: connections
The United Nations Comes Together with IBM Connections
Mon, Aug 18th 2014 6:12a Luis Benitez Today I wanted to share this video which has an amazing story on how the United Nations uses collaboration and social business technologies together and apply them to solve world problems with IBM Connections.
Salem Avan, Chief of Knowledge Management, shares how the UN charter of 1945 establishes how they are responsible for saving succeeding generations from the scourge of war.
To do that, he says, it was required to take a collective approach. So, in 2009, they started take advantage [read] Keywords: collaboration