For the third year in a row, the Community Roundtable has released it's State of Community Management report. Sponsored in part by IBM, the report is a must read for all community managers and those responsible for social business in their organizations.
What I like about this year's report is how it is organized into patterns of community maturity. Each pattern is associated with a list of resources (books, additional reports, and other references) for community managers to learn more. For example, if you are the community leader for an emergent community (as described in the report) you are given a list of initiatives to pursue to make sure you are following recommended practices.
For those of you who attended my session at SXSW 2012, you might recall that I referenced the 2011 State of Community Management report. And if you have read my recaps on SXSW, you'll see that a lot of my favorite sessions were on community management. I've definitely noticed an increased visibility on community leaders and how important they are as part of a social business strategy. And we can definitely see its effects (as big as they are) all over the world. From the site:
This year the primary difference that we see is in scale of initiatives and the impact of online conversations. It is no longer just about what one community leader can do but about how we can teach our organizations to operate with a community-centric perspective. We have also seen online collective action that has helped topple governments in Tunisia and Egypt, change the policies of major institutions like Bank of America and the Susan G. Komen Foundation and change the decisions of the U.S. Congress. Online communities have become a way to mitigate the risk of groundswell surprises as well as providing an opportunity to innovate more quickly.
The 64-page report in its entirety has been embedded below:
Communardo Further Integrates Confluence with IBM Connections
Thu, Mar 6th 2014 5:12a Luis Benitez I've talked about integration of IBM Connections with Confluence in the past. Communardo has created 3 new integration points to bring together IBM Connections and Atlassian's Confluence. These integration points are important for organizations that may be using both products and want to provide more synergy between them. This is yet another example of IBM Connections as a social layer, where you can embed Connections into other business apps allowing you to bring social to the end users.
T [read] Keywords: connections
The Code Behind My IBM Connect 2014 Keynote Demo - Part 4
Mon, Feb 10th 2014 9:12a Luis Benitez And here we come. The 4th and final post on the code that I used during the IBM Connect 2014 keynote (the OGS!). If you need to catch up, here's Part 1, Part 2, and Part 3.
The next part of code that we created for the keynote demo was the file viewer. It's worth noting that we first did this file viewer to render IBM SmartCloud Connections files inside our portal. In the end, we ended showing this directly in the community landing page (which is one of the new features we announced -- the [read] Keywords: connections
The Code Behind My IBM Connect 2014 Keynote Demo - Part 2
Thu, Feb 6th 2014 5:11a Luis Benitez Yesterday, I shared the initial piece of code that I got working in getting ready for the IBM Connect 2014 keynote demo. If you haven't seen that, take a look at that before going through this post.
As I explained yesterday, I wanted to get a Pinterest-like layout for the activity stream within the portal, and that's what I showed yesterday. I then wanted to take that example and also add that to the landing page of a community. That way, as a community manager I can not only see the latest [read] Keywords: connections
The Code Behind My IBM Connect 2014 Keynote Demo
Wed, Feb 5th 2014 5:12a Luis Benitez This is probably going to be part 1 of a series. Now that IBM Connect 2014 is done, I wanted to recap and share with the community in more detail what I showed at the keynote (a.k.a OGS/Opening General Session).
First, I assume that you've seen the keynote by now. If you haven't, here's the full session. If you skip to about 1:12:00 that's where my part begins.
I divided my demo into 3 parts:
IBM Mail Next ( check out what Twitter had to say)
New features in IBM Connections
Custo [read] Keywords: connections
Kaltura Shows Off Their Video Extension for IBM Connections
Tue, Feb 4th 2014 5:11a Luis Benitez IBM Connect 2014 is now done and there's a lot for me to catch up with. My plan is that in the next few days I'll be sharing some of the code that I used during the keynote (Opening General Session). The code was all going against the IBM Connections APIs so you can start using it today against your current system.
Before going there, however, I wanted to share a bit about Kaltura's video extension for IBM Connections. In their blog last week, Kaltura announced their new video extension [read] Keywords: connections