A couple of weeks ago I learned about SocialBro thanks to Mashable. SocialBro, made by developers based in Spain, promises to be an app to manage and analyze your Twitter following. At first glance, SocialBro delivers, especially if you are looking to use Twitter as part of your Social Business strategy. When you first launch the app, it asks you for your Twitter credentials and starts to download tons of metrics about your following. This is nice because it allows you to work with your data offline (perhaps while you are in a plane or without free access to wifi).
Once the data is downloaded you are taken to the Dashboard. In the dashboard you'll find things like Best time to Tweet, recent new followers, recent new unfollows, inactive followers, inactive friends, and much much more:
Some views are really useful to determine who to start following or who to stop following. Notice that each view also has a "share" capability. Clicking on Share triggers a tweet such as "I'm following 4 noisy friends: @xyz, @abc, @123, etc…". Overall, I think the view that I like the most is best time to tweet. SocialBro provides different visualizations to help you understand when a particular tweet will get maximum exposure. As you can see from the following screenshot, for me the best time to tweet is 4pm which is interesting because I mostly tweet in the morning.
On the left hand side of the dashboard, you'll find different search criteria and filters that can be applied to your followers and friends. Some of the filters are: time since last tweet, tweets per day, account age, etc.
SocialBro also provides insights into who your followers are, their timezones, their locations, the languages they speak, etc. SocialBro supports multiple Twitter accounts which is helpful for those that are managing multiple Twitter accounts.
SocialBro has created a demo and has shared it via vimeo. You can take a peek here:
Demo: Deep Dive of IBM Connections Content Manager 4.5
Thu, Apr 25th 2013 6:18a Luis Benitez The Information Development team has created this video to take a deep dive into IBM Connections Content Manager 4.5 which was released a little over a month ago.
Earlier I had shared a high level demo of IBM Connections 4.5 so if you missed that, or you are looking for more details specifically around Connections Content Manager (CCM), then this is the demo for you. Here are the features you will see:
Upload and sharing files
Configuring library settings like draft approvals, document types [read] Keywords: connections
Demo: Mindmapping with IBM Connections
Tue, Apr 23rd 2013 6:18a Luis Benitez Mindjet is a collaborative work management software for brainstorming ideas, organizing information and managing projects and tasks.
As you start working on a project, you may start working on it by creating a mind map. Once you've visually outlined the information and are ready to take action, Mindjet can help you start tracking tasks towards project completion.
Recently, Mindjet integrated with IBM's Social Business Platform, IBM Connections. As tasks are assigned and the project is updated, [read] Keywords: collaboration
Demo: IBM Connections Improves Contact Center Processes
Mon, Apr 22nd 2013 6:18a Luis Benitez Today, I wanted to share this quick video with you. It shows IBM's Social Business Platform, IBM Connections, deeply integrated into the work life of a help desk representative.
This allows an agent to reduce the amount of time required to find the right information to help a caller.
Here's one of the examples shown in the video. A caller selects that they want help on increasing their credit limit via the automated voice prompts. In the agent desk, the IBM Connections community with this [read] Keywords: agent
Social + CRM = Spend more time selling with IBM Connections and SugarCRM
Fri, Apr 19th 2013 1:31p Luis Benitez If you are a seller or have a sales team you may be aware of the time spent in a CRM tool such as SugarCRM managing sales opportunities.
Now, what if every time you went into a sales opportunity you could have people and information surfaced automatically to the sellers that could help them close opportunities faster ? That could significantly increase revenues as sellers become more productive and can spend more time, well, selling.
Highland Solutions posted this video to show the integration b [read] Keywords: connections
Webcast tomorrow: Transform your Business into a Social Business
Wed, Apr 10th 2013 5:43a Luis Benitez Tomorrow I'm going to be participating in a webcast to talk about the business value of IBM Connections 4.5.
At the webcast, I'm going to spend a good portion of the time talking about the benefits of deploying a social collaboration platform in the enterprise. In fact, we are seeing our customers really benefit of becoming a social business. In fact, here's a quick snapshot of some of the benefits you can achieve:
And as I talk to many customers across all industries and geographies, I kno [read] Keywords: collaboration
Check out the New IBM Social Business TV Ad Premiering Today
Mon, Apr 8th 2013 9:24a Luis Benitez IBM continues it's big push on Social Business (one of the 4 key areas of our Smarter Planet strategy along with Mobile, Cloud, and Analytics).
By now, you may have seen a recent article we published on the Wall Street Journal on competing in the Era of "Smart". This new TV ads are the next step in driving attention to the power of a social business.
Starting today, the following TV ad will be running in the United States during the Masters Golf Tournament coverage on both CBS and ESPN.
Chec [read] Keywords: ibm
IBM Connections 4.5 Reviewer's Guide is Ready for Download
Fri, Apr 5th 2013 5:31a Luis Benitez The news about IBM Connections 4.5 keep on rolling. Today, I'm happy to communicate that the Reviewer's Guide for IBM Connections 4.5 is ready for download.
If you haven't read one of our Reviewer's Guide before and you are not sure what it is, here's the description:
This Reviewer's Guide provides a brief summary of the applications that are included in IBM Connections 4.5. It is important to note that these applications can be used within an organization as needed—all together or as [read] Keywords: connections