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Latest 7 Posts
#Movistar – Who Owns Your Customers Problems?
Mon, Jan 19th 2015 3
#Movistar – The Only Boss You Need to Pay Attention To
Mon, Jan 12th 2015 3
#Movistar – The Cost of Lying to Your Customers
Thu, Jan 8th 2015 7
#Movistar Killed the Web Star
Wed, Dec 31st 2014 6
2014, The Year That Was
Tue, Dec 23rd 2014 5
The Call to Adventure – On Doing What You Love
Tue, Aug 26th 2014 5
Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx
Mon, Aug 25th 2014 8
Top 10
Working Out Loud with Google Plus – Part Deux
Fri, May 23rd 2014 8
Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx
Mon, Aug 25th 2014 8
#Movistar – The Cost of Lying to Your Customers
Thu, Jan 8th 2015 7
#Movistar Killed the Web Star
Wed, Dec 31st 2014 6
The Therapy of Blogging While Showing Off Your Ideas Out in the Open
Tue, Mar 25th 2014 5
The Humanity of the Web: Reflections of a Social Computing Evangelist
Wed, Mar 26th 2014 5
#LeadWithRespect Meme: a Challenge for 21st Century Management
Wed, Aug 20th 2014 5
The Call to Adventure – On Doing What You Love
Tue, Aug 26th 2014 5
2014, The Year That Was
Tue, Dec 23rd 2014 5
Wear Sunscreen When Looking Up
Thu, May 8th 2014 4


Luis Suarez
Blog Title E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez
Blog Description A blog about Knowledge Management, Communities, Collaboration, Learning, Social Computing and Work/Life Balance
Blog URL http://www.elsua.net
RSS Feed http://www.elsua.net/feed/
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Recent Blog Posts
3
#Movistar – Who Owns Your Customers Problems?
Mon, Jan 19th 2015 5:02a   Luis Suarez
And after 69 rather long, frustrating and somewhat infuriating days of a much anticipated wait … HABEMUS INTERNET! Yes!! You are reading it right. After nearly 2.5 months of waiting for Movistar to, finally, get their act together, I am now, at long last, properly online through my regular landline and its corresponding ADSL connection. I know this may sound a bit silly and everything, but, boy, I am just such a happy camper. Excited, even, to no end like a young kid in a candy store for the
3
#Movistar – The Only Boss You Need to Pay Attention To
Mon, Jan 12th 2015 8:45a   Luis Suarez
Here I am, once again, incredibly frustrated and very irritated I got disconnected from the Internet last week Friday, as I blew up my monthly data allowance on my mobile phone for the zillionth time over the course of last few weeks. I got a bit tired of asking friends to use their wifi again and again, so I could continue with my day to day work routines, never mind as well embarrassing myself showing up at a local coffee shop time and time again while the monthly bill keeps getting more and
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#Movistar – The Cost of Lying to Your Customers
Thu, Jan 8th 2015 10:25a   Luis Suarez
Today is, officially, my first day at work for 2015 after the Christmas holidays. I am writing officially on purpose, because after 61 days I am still waiting for Movistar (That Queen Between that always wants to get paid, but fails to deliver on customer service big time!) to come by my new place and install both the landline and the ADSL connection, so I can resume my knowledge Web work I have been forced to put into a halt for over 2 months now. Latest news I have from the fire extinguishi
6
#Movistar Killed the Web Star
Wed, Dec 31st 2014 10:45a   Luis Suarez
Imagine if all of a sudden you decide to embark on an experiment where you try to figure out what it would be like to live without access to the Internet over a certain period of time not only for your day to day work, but also for your personal life. Complete switch-off from everything online. Would you be able to do it? And, if so, for how long? Imagine if that experiment then turns out to be, eventually, the worst of nightmares as it becomes your new reality and for much longer than you antic
5
2014, The Year That Was
Tue, Dec 23rd 2014 6:45a   Luis Suarez
And nearly four months later… I am back to blogging. Again. And for how long this time around? I just don’t know. We will have to wait and see, but, I tell you, if I were to describe what 2014 has been like so far for yours truly, as we are coming close to its end, I would probably be able to describe it with just a couple of words: “in transition”. Frankly, I never thought it would be that way, or that it would take this long for it to be completed, specially, on a personal level, b
5
The Call to Adventure – On Doing What You Love
Tue, Aug 26th 2014 1:45p   Luis Suarez
Over the course of the last six months it’s been quite an interesting experience, to say the least, being asked, on a rather frequent basis, why did I leave big corporate life at IBM, specially, with the last round of dream jobs, to instead build my own business into the unknown with that inherent flair of uncertainty, specially, given the current times we are living in, and still have no regrets about moving on into that next adventure, whatever that may well be like. Well, after all of that
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Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx
Mon, Aug 25th 2014 3:25p   Luis Suarez
A couple of months back you would remember how I put together a blog post over here on an upcoming business trip I was about to embark on heading to Prague, by mid-June, to speak a couple of times at the Social Connections VI event (#soccnx). A few of you have asked me over the course of time whether there were some recordings made available of the different presentations and all along I mentioned that they would become accessible online, eventually, since they were all recorded live, while we w
3
Active Listening – When Shutting Up Matters
Fri, Aug 22nd 2014 2:05p   Luis Suarez
There is a lot that the business world can learn from NGOs in general. And vice versa, I am sure. We all know that. But if there is anything that I have learned just recently that certainly has stroked a chord with me in terms of what would be rather critical and paramount for enterprises (whatever the size) to, finally, understand and embrace in equal terms, is to stop being both rather patronising or paternalistic and, instead, just shut up and listen. After all,  “[…] In economic develop
5
#LeadWithRespect Meme: a Challenge for 21st Century Management
Wed, Aug 20th 2014 9:45a   Luis Suarez
I can’t remember the last time that I participated on a blog carnival or meme blog series for that matter. I guess it’s been far too long, so when my good friend Cecil Dijoux launched a meme invitation to a group of us around #LeadWithRespect : a Challenge for 21st Century Management, based on a recent blog post he published upon embarking himself on reading the book “Lead With Respect” by Freddy and Michael Ballé (Already got my Kindle copy, by the way, although I haven’t gotten st
4
The Magic of That First Client Engagement
Tue, Aug 19th 2014 6:46a   Luis Suarez
A little while ago I mentioned over here how I would be starting to work out loud more often, through making extensive use of Google Plus, to share additional thoughts and insights on what it is like being an independent trusted advisor on Social Business & Digital Transformation, specially, with the induced massive learning curve, now that the so-called transition period was almost over and I was about to get down to business, i.e. doing client work. Well, I guess G+ is not going to be the
3
The Soothing Effect of Blogging
Mon, Aug 18th 2014 3:05p   Luis Suarez
It’s hard to believe, even for myself, how the last time I wrote a blog post over here was a bit over two months ago. However, it doesn’t even feel totally awkward, as it used to be in the past, whenever I embarked on a longish blogging hiatus of sorts. Not even embarrassing anymore. I know, I am still trying to find an answer for that one, too. Go figure. I guess that’s what happens when a frenzy of activities both personal life and work related take over the daily blogging routines to
3
Challenges of Social Business in the Workplace
Tue, Jun 10th 2014 5:25a   Luis Suarez
A couple of weeks ago the smart and talented folks from Bloomfire approached me through Twitter to ask me whether I would be willing to participate on an interview around Social Business and be featured on the series of bloggers and influencers they have got going on for a little while now. Of course, I couldn’t deny it such a generous offer, but even more so when the whole entire conversation and the follow-up interview happened through social tools (Twitter and Google Plus) and not a single
2
Social Connections VI – From Adoption to Adaptation, from Enablement into Engagement, while #WOLWeek Kicks Off
Mon, Jun 9th 2014 12:05p   Luis Suarez
My goodness! Can you believe it’s now a bit over 5 months since I left IBM and moved on to my next adventure as a trusted advisor around Social Business and Digital Transformation? Yes, I know, me neither! It’s just gone so fast it’s been a bit of a challenge keeping up with the pace into this whole new life of being an independent freelancer. Pretty much like when I posted the last blog entry over here in this blog a couple of weeks ago, before I disappeared into a business trip to Barce
8
Working Out Loud with Google Plus – Part Deux
Fri, May 23rd 2014 12:05p   Luis Suarez
One of the themes around both Social and Open Business I have grown rather fond of over the course of the last 2 to 3 years is that one of Working Out Loud (Other related topics would be as well narrating your work or observable work, a.k.a. #owork). From the moment that fellow Change Agent Bryce Williams coined the term, nearly 4 years ago, to today, a lot has happened, but, surprisingly enough, the interest around this very same subject continues to raise the stakes that perhaps the realisa
2
This Is *Your* Ninth Day – Humanise Work #CAWW
Thu, May 22nd 2014 7:45a   Luis Suarez
I can hardly believe it’s been almost 3 months now since I became independent and, yet, it feels like it’s been like that for ages. Somehow I’m starting to feel like the transition period is coming to an end or, perhaps, even, it never started in the first place. Things have been moving along so fast that there hasn’t been a dull moment whatsoever. The learning experience has been par to none. The massive, and rather drastic, change from having worked for the last 17 years in one of the
3
How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making
Wed, May 21st 2014 6:25a   Luis Suarez
If you have been reading this blog for a little while now, you would notice how there is a certain topic that keeps coming back time and time again, as one of my main key focus areas I have always felt would help advance our overall efforts of pushing the boundaries of our various different social business transformation journeys: the overall client experience. And I am not talking about the traditional concept behind a customer. To me, everyone is a client in some form or shape: your very own c
2
From Adaptation into Engagement by Luis Suarez
Tue, May 20th 2014 5:05a   Luis Suarez
Language matters. At least, that’s what I keep telling myself about how important it is to build a narrative you would feel rather comfortable with when interacting with other people, whether your peers, your customers, your business partners, even your competitors. It’s something that has been in my mind over the course of time in terms of how we get work done more effectively through these digital technologies. You see? I cringe a little bit every time that someone mentions the word “dri
1
Relentless Networking and the Power of Now
Mon, May 19th 2014 11:05a   Luis Suarez
Even though I am now an independent freelancer working as a trusted advisor to clients around Social Business and Digital Transformation, after 17 years of corporate life at IBM, there are still some things that I guess don’t change much, or, at least, not as fast as I would have hoped for. One of those areas is business travelling, that, although not happening as often as it used to be, it’s one of those activities where I still see plenty of room for improvement, specially, when trying to
4
Wear Sunscreen When Looking Up
Thu, May 8th 2014 1:25p   Luis Suarez
Wear Sunscreen is perhaps one of those extremely rare video clips with a rather strong, inspiring and incredibly humanising message one could bump into and that, throughout the course of the years, it gets better and better. Just like wine, it gets better as we age. I can’t hardly believe how that speech was put together in 1997 and how, 17 years later, it is still ringing much truer than ever before. To the point where, if you get to spend about seven minutes to watch through it, it will tr
1
Why I Fired Myself from IBM
Wed, May 7th 2014 5:50a   Luis Suarez
A couple of days back, my good friend and fellow CAWW, Ayelet Baron put together a rather interesting, inspiring and very thought-provoking article over at The Huffington Post under the suggestive title “Sometimes, You Need to Fire Yourself? Don’t Wait to Be Picked”, where she comes to reflect on, perhaps, one of the main expectations from knowledge workers in today’s workplace: being validated and waiting to be picked up. And from there onwards she goes on to muse about the reality of
1
Why I, Too, Killed My LinkedIn Account
Tue, May 6th 2014 4:05a   Luis Suarez
Back in the day, when I was just getting started with my early days around social computing evangelism, I must confess that I used to think that people who didn’t have a social profile in all of the major social networking tools out there just didn’t get it. You know, you had to have a profile out there all over the place. Silly me. I guess it was my inner self trying to rebel against that good old notion of people saying one thing and doing something completely different. As in never walki
1
The Trials and Tribulations of an Independent Freelancer – The Path to Self-Discovery
Fri, May 2nd 2014 10:25a   Luis Suarez
It has been about a month and a half since the last blog post that I put over here to let folks know how things have been moving along in my new life as an independent freelancer, after having worked at IBM for the last 17 years. So I guess I am well overdue an update, don’t you think? Even more so when things have been a bit quiet over here in the last few weeks and for a pretty good reason, I suppose… That one of entering the path of self-discovery.  It’s unbelievable how time flies, s




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