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Latest 7 Posts
#Movistar – Who Owns Your Customers Problems?
Mon, Jan 19th 2015 61
#Movistar – The Only Boss You Need to Pay Attention To
Mon, Jan 12th 2015 32
#Movistar – The Cost of Lying to Your Customers
Thu, Jan 8th 2015 27
#Movistar Killed the Web Star
Wed, Dec 31st 2014 23
2014, The Year That Was
Tue, Dec 23rd 2014 15
The Call to Adventure – On Doing What You Love
Tue, Aug 26th 2014 11
Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx
Mon, Aug 25th 2014 18
Top 10
#Movistar – Who Owns Your Customers Problems?
Mon, Jan 19th 2015 61
#Movistar – The Only Boss You Need to Pay Attention To
Mon, Jan 12th 2015 32
#Movistar – The Cost of Lying to Your Customers
Thu, Jan 8th 2015 27
#Movistar Killed the Web Star
Wed, Dec 31st 2014 23
Social Connections VI – From Adoption to Adaptation, from Enablement into Engagement, while #WOLWeek Kicks Off
Mon, Jun 9th 2014 22
Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx
Mon, Aug 25th 2014 18
The Magic of That First Client Engagement
Tue, Aug 19th 2014 16
2014, The Year That Was
Tue, Dec 23rd 2014 15
#LeadWithRespect Meme: a Challenge for 21st Century Management
Wed, Aug 20th 2014 13
The Call to Adventure – On Doing What You Love
Tue, Aug 26th 2014 11




Recent Blog Posts
61
#Movistar – Who Owns Your Customers Problems?
Mon, Jan 19th 2015 5:02a   Luis Suarez
And after 69 rather long, frustrating and somewhat infuriating days of a much anticipated wait … HABEMUS INTERNET! Yes!! You are reading it right. After nearly 2.5 months of waiting for Movistar to, finally, get their act together, I am now, at long last, properly online through my regular landline and its corresponding ADSL connection. I know this may sound a bit silly and everything, but, boy, I am just such a happy camper. Excited, even, to no end like a young kid in a candy store for the
32
#Movistar – The Only Boss You Need to Pay Attention To
Mon, Jan 12th 2015 8:45a   Luis Suarez
Here I am, once again, incredibly frustrated and very irritated I got disconnected from the Internet last week Friday, as I blew up my monthly data allowance on my mobile phone for the zillionth time over the course of last few weeks. I got a bit tired of asking friends to use their wifi again and again, so I could continue with my day to day work routines, never mind as well embarrassing myself showing up at a local coffee shop time and time again while the monthly bill keeps getting more and
27
#Movistar – The Cost of Lying to Your Customers
Thu, Jan 8th 2015 10:25a   Luis Suarez
Today is, officially, my first day at work for 2015 after the Christmas holidays. I am writing officially on purpose, because after 61 days I am still waiting for Movistar (That Queen Between that always wants to get paid, but fails to deliver on customer service big time!) to come by my new place and install both the landline and the ADSL connection, so I can resume my knowledge Web work I have been forced to put into a halt for over 2 months now. Latest news I have from the fire extinguishi
23
#Movistar Killed the Web Star
Wed, Dec 31st 2014 10:45a   Luis Suarez
Imagine if all of a sudden you decide to embark on an experiment where you try to figure out what it would be like to live without access to the Internet over a certain period of time not only for your day to day work, but also for your personal life. Complete switch-off from everything online. Would you be able to do it? And, if so, for how long? Imagine if that experiment then turns out to be, eventually, the worst of nightmares as it becomes your new reality and for much longer than you antic
15
2014, The Year That Was
Tue, Dec 23rd 2014 6:45a   Luis Suarez
And nearly four months later… I am back to blogging. Again. And for how long this time around? I just don’t know. We will have to wait and see, but, I tell you, if I were to describe what 2014 has been like so far for yours truly, as we are coming close to its end, I would probably be able to describe it with just a couple of words: “in transition”. Frankly, I never thought it would be that way, or that it would take this long for it to be completed, specially, on a personal level, b
11
The Call to Adventure – On Doing What You Love
Tue, Aug 26th 2014 1:45p   Luis Suarez
Over the course of the last six months it’s been quite an interesting experience, to say the least, being asked, on a rather frequent basis, why did I leave big corporate life at IBM, specially, with the last round of dream jobs, to instead build my own business into the unknown with that inherent flair of uncertainty, specially, given the current times we are living in, and still have no regrets about moving on into that next adventure, whatever that may well be like. Well, after all of that
18
Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx
Mon, Aug 25th 2014 3:25p   Luis Suarez
A couple of months back you would remember how I put together a blog post over here on an upcoming business trip I was about to embark on heading to Prague, by mid-June, to speak a couple of times at the Social Connections VI event (#soccnx). A few of you have asked me over the course of time whether there were some recordings made available of the different presentations and all along I mentioned that they would become accessible online, eventually, since they were all recorded live, while we w
7
Active Listening – When Shutting Up Matters
Fri, Aug 22nd 2014 2:05p   Luis Suarez
There is a lot that the business world can learn from NGOs in general. And vice versa, I am sure. We all know that. But if there is anything that I have learned just recently that certainly has stroked a chord with me in terms of what would be rather critical and paramount for enterprises (whatever the size) to, finally, understand and embrace in equal terms, is to stop being both rather patronising or paternalistic and, instead, just shut up and listen. After all,  “[…] In economic develop
13
#LeadWithRespect Meme: a Challenge for 21st Century Management
Wed, Aug 20th 2014 9:45a   Luis Suarez
I can’t remember the last time that I participated on a blog carnival or meme blog series for that matter. I guess it’s been far too long, so when my good friend Cecil Dijoux launched a meme invitation to a group of us around #LeadWithRespect : a Challenge for 21st Century Management, based on a recent blog post he published upon embarking himself on reading the book “Lead With Respect” by Freddy and Michael Ballé (Already got my Kindle copy, by the way, although I haven’t gotten st
16
The Magic of That First Client Engagement
Tue, Aug 19th 2014 6:46a   Luis Suarez
A little while ago I mentioned over here how I would be starting to work out loud more often, through making extensive use of Google Plus, to share additional thoughts and insights on what it is like being an independent trusted advisor on Social Business & Digital Transformation, specially, with the induced massive learning curve, now that the so-called transition period was almost over and I was about to get down to business, i.e. doing client work. Well, I guess G+ is not going to be the




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