359 Lotus blogs updated hourly. Who will post next? Home | Downloads | Events | Pods | Blogs | Search | myPL | About 
 
Latest 7 Posts
The Call to Adventure – On Doing What You Love
Tue, Aug 26th 2014 136
Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx
Mon, Aug 25th 2014 124
Active Listening – When Shutting Up Matters
Fri, Aug 22nd 2014 171
#LeadWithRespect Meme: a Challenge for 21st Century Management
Wed, Aug 20th 2014 128
The Magic of That First Client Engagement
Tue, Aug 19th 2014 145
The Soothing Effect of Blogging
Mon, Aug 18th 2014 143
Challenges of Social Business in the Workplace
Tue, Jun 10th 2014 211
Top 10
Social Connections VI – From Adoption to Adaptation, from Enablement into Engagement, while #WOLWeek Kicks Off
Mon, Jun 9th 2014 953
Changing the World One Idea at a Time
Tue, Sep 10th 2013 251
Working Out Loud with Google Plus – Part Deux
Fri, May 23rd 2014 251
IBM Connect 2013 – Pardon The Interruption, Are You Ready?
Mon, Jan 21st 2013 220
How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making
Wed, May 21st 2014 214
Challenges of Social Business in the Workplace
Tue, Jun 10th 2014 211
From Adaptation into Engagement by Luis Suarez
Tue, May 20th 2014 199
Why I Fired Myself from IBM
Wed, May 7th 2014 192
Why I, Too, Killed My LinkedIn Account
Tue, May 6th 2014 190
Wear Sunscreen When Looking Up
Thu, May 8th 2014 184


How to Use Employee Engagement to Boost Your Business
Luis Suarez    

AcampadaSol_dia1 021Curating good, relevant content that matters to you is just such a wonderful thing! Over the last couple of years there have been a good number of really insightful, and very helpful, blog posts that have caught my attention on what, to me, is still one of the most important topics within the corporate environment and perhaps well beyond as well, without not necessarily even being related to social networking alone per se: Employee Engagement. Most of those articles have always been very positive, over the course of time, in identifying how critical and paramount it surely is to help drive new business and to delight your clients to the extreme, but also to increase that sense of belonging, of unmeasurable loyalty, or everlasting generosity of going the extra mile without expecting anything in return, of driving the whole concept of co-creation as part of that co-sharing of responsibility, of feeling good, etc. etc. Some others haven’t. The reality is though that, in my opinion, and thanks to the extensive use of social software tools, amongst several other things, we are now seeing both inside and outside of the firewall, employee engagement *does* exist and, as such, every business, every organisation, needs to start figuring out a way to resurface it, to both embrace it and promote it heavily, if they haven’t done so already, as it walks both ways, i.e. from top down, to bottom up, before they realise, the hard way, and acknowledge, they are employing autobots and not truly passionate, dedicated, engaged, motivated, committed, professional knowledge workers with the determination to make a difference. And here is why.

Take a look into this nearly three and a half minute long video clip under the title of “How to Use Employee Engagement to Boost Your Business” to see what I mean. Don’t worry, it will be worth while your three minutes, for sure; in fact, after watching it I can guarantee you would be wondering why you may not have thought about Employee Engagement in the first place within your organisation a while ago. Yes, it’s that good:



How to use Employee Engagement to boost your business Explania

Pretty compelling, don’t you think? Indeed, I thought so, too, myself! Even coming from someone, like me, who’s totally sold out on the whole concept of employee engagement, even though there may well be some folks out there who wouldn’t agree and state the whole thing is just an oxymoron; employee engagement as portrayed on the video is a reality and if your company doesn’t embrace in such way as described on the video clip, as an example, you may need to re-think about it twice. You may be doing something wrong, perhaps. What do you reckon?

The clip itself starts off detailing what are some of the main challenges that every corporation faces today: Achieve more with less, reduce costs, improve efficiency, etc. along with listing some of the main issues I have always believed are some of the main drawbacks from a lack of engagement by knowledge workers within their organisations and businesses (No, I am not going to spoil those for you, you would have to watch the video! hehe), to the point where it is mentioned how in today’s working environment something that, for decades, was considered the norm, may no longer be the case: satisfaction, i.e. or, better said, being satisfied at work is no longer good enough. So what can both businesses and knowledge workers do to take things into the next level, to walk that extra mile to help align a common set of business objectives and a co-shared, common vision then?

Well, apparently, employee engagement. Of course! And that’s exactly what you would be able to see from there onwards for what’s left of the video itself: a clear definition of what an engaged employee is all about, a description of some of the commonest traits they have AND share across with others and, most importantly, a good description of how they behave to excel at both quality and interacting with your customers building and nurturing those stronger than ever personal business relationships, which, we all know, are the ones that keep driving business revenue time and time again.

Of particular importance and relevance permeating through the last part of the video as well is the good and rather helpful description of engagement drivers: an inspiring organisational culture, and future vision, quality jobs, leadership, offering support, recognition, and opportunities to learn and grow. Probably easier seen than done, but, eventually, at the heart of the matter of how organisations could surely inspire and provoke that employee engagement to take place within the corporate environment and help empower knowledge workers to do their share as part of that both ways equation I mentioned above. That’s the beauty of the challenge ahead for most folks who still think that employee engagement is a myth or a scam, or totally driven by the organisation, top down, ignoring or neglecting the knowledge workers themselves, i.e. bottom up. It’s actually a balance that needs to be achieved between both of them in order to make it happen where everyone would benefit from it.

The advantages though are tremendously beneficial for both parties, as the fine folks over at SocialCast have demonstrated, once again, with another fantastic infographic on the topic of “Engagement Condition – How to Engage Employees in the Workplace” which speaks for itself, specially towards the end of it, looking from the other point of view, perhaps, the most interesting one, of the repercussions of not having an engaged employee workforce; quite revealing, to say the least (Click on the image to enlarge it to its original size):

The interesting thing from Employee Engagement though is that it’s not something new. It’s been there all along. It may have been hidden for a while, but it’s starting to re-surface again. It’s part of us all, human beings, as a society. It’s what the Social Web has managed to unleash and awaken from all of those years. It’s that urge for wanting to connect with other people, to belong to the group, to have that strong sense of ownership and responsibility, to stand out and being recognised for what we do, to strive for social good and social justice, for helping others without asking much in return, for knowing at the end of the day that you have gone the extra mile helping others achieve their own goals as well, like they will do in return with you at a later time. Failing to engage through experiencing and embracing all of that will probably, as an organization, get you in trouble, as we are starting to witness over the last couple of days, over here in Spain with movements like #15mani #15m #nonosvamos #yeswecamp #acampadasol #notenemosmiedo #esunaopcion that have resulted in an unprecedented keen interest on taking a stake in something that most of us considered long time gone and forgotten: regular citizens, like you and me, defining, peacefully, the next generation of politics and open government by utilising, to the fullest, the amplifying effect and extended reach of The Social Web:

(Spanish version of the video clip)

Hello world! Welcome to the 21st century! Are you engaging your knowledge workers yet?

TwitThis FriendFeed Facebook Digg Google Bookmarks del.icio.us SphereIt LinkedIn StumbleUpon Tumblr E-mail this story to a friend!



---------------------
http://feedproxy.google.com/~r/Elsua/~3/lDoBONJKZlg/
May 18, 2011
18 hits



Recent Blog Posts
136


The Call to Adventure – On Doing What You Love
Tue, Aug 26th 2014 1:45p   Luis Suarez
Over the course of the last six months it’s been quite an interesting experience, to say the least, being asked, on a rather frequent basis, why did I leave big corporate life at IBM, specially, with the last round of dream jobs, to instead build my own business into the unknown with that inherent flair of uncertainty, specially, given the current times we are living in, and still have no regrets about moving on into that next adventure, whatever that may well be like. Well, after all of that [read] Keywords: collaboration ibm email enterprise google integration linkedin networking twitter
124


Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx
Mon, Aug 25th 2014 3:25p   Luis Suarez
A couple of months back you would remember how I put together a blog post over here on an upcoming business trip I was about to embark on heading to Prague, by mid-June, to speak a couple of times at the Social Connections VI event (#soccnx). A few of you have asked me over the course of time whether there were some recordings made available of the different presentations and all along I mentioned that they would become accessible online, eventually, since they were all recorded live, while we w [read] Keywords: collaboration connections ibm lotusphere community email enterprise google network networking twitter
171


Active Listening – When Shutting Up Matters
Fri, Aug 22nd 2014 2:05p   Luis Suarez
There is a lot that the business world can learn from NGOs in general. And vice versa, I am sure. We all know that. But if there is anything that I have learned just recently that certainly has stroked a chord with me in terms of what would be rather critical and paramount for enterprises (whatever the size) to, finally, understand and embrace in equal terms, is to stop being both rather patronising or paternalistic and, instead, just shut up and listen. After all,  “[…] In economic develop [read] Keywords: collaboration community development email google networking twitter wiki
128


#LeadWithRespect Meme: a Challenge for 21st Century Management
Wed, Aug 20th 2014 9:45a   Luis Suarez
I can’t remember the last time that I participated on a blog carnival or meme blog series for that matter. I guess it’s been far too long, so when my good friend Cecil Dijoux launched a meme invitation to a group of us around #LeadWithRespect : a Challenge for 21st Century Management, based on a recent blog post he published upon embarking himself on reading the book “Lead With Respect” by Freddy and Michael Ballé (Already got my Kindle copy, by the way, although I haven’t gotten st [read] Keywords: collaboration email google linkedin network networking twitter
145


The Magic of That First Client Engagement
Tue, Aug 19th 2014 6:46a   Luis Suarez
A little while ago I mentioned over here how I would be starting to work out loud more often, through making extensive use of Google Plus, to share additional thoughts and insights on what it is like being an independent trusted advisor on Social Business & Digital Transformation, specially, with the induced massive learning curve, now that the so-called transition period was almost over and I was about to get down to business, i.e. doing client work. Well, I guess G+ is not going to be the [read] Keywords: collaboration ibm email enterprise exchange exchange google networking skype twitter
143


The Soothing Effect of Blogging
Mon, Aug 18th 2014 3:05p   Luis Suarez
It’s hard to believe, even for myself, how the last time I wrote a blog post over here was a bit over two months ago. However, it doesn’t even feel totally awkward, as it used to be in the past, whenever I embarked on a longish blogging hiatus of sorts. Not even embarrassing anymore. I know, I am still trying to find an answer for that one, too. Go figure. I guess that’s what happens when a frenzy of activities both personal life and work related take over the daily blogging routines to [read] Keywords: collaboration ibm blogging email facebook google integration linkedin networking twitter




211


Challenges of Social Business in the Workplace
Tue, Jun 10th 2014 5:25a   Luis Suarez
A couple of weeks ago the smart and talented folks from Bloomfire approached me through Twitter to ask me whether I would be willing to participate on an interview around Social Business and be featured on the series of bloggers and influencers they have got going on for a little while now. Of course, I couldn’t deny it such a generous offer, but even more so when the whole entire conversation and the follow-up interview happened through social tools (Twitter and Google Plus) and not a single [read] Keywords: collaboration email enterprise google networking twitter
953


Social Connections VI – From Adoption to Adaptation, from Enablement into Engagement, while #WOLWeek Kicks Off
Mon, Jun 9th 2014 12:05p   Luis Suarez
My goodness! Can you believe it’s now a bit over 5 months since I left IBM and moved on to my next adventure as a trusted advisor around Social Business and Digital Transformation? Yes, I know, me neither! It’s just gone so fast it’s been a bit of a challenge keeping up with the pace into this whole new life of being an independent freelancer. Pretty much like when I posted the last blog entry over here in this blog a couple of weeks ago, before I disappeared into a business trip to Barce [read] Keywords: collaboration connections ibm blogging community email enterprise google network networking profile twitter wiki
251


Working Out Loud with Google Plus – Part Deux
Fri, May 23rd 2014 12:05p   Luis Suarez
One of the themes around both Social and Open Business I have grown rather fond of over the course of the last 2 to 3 years is that one of Working Out Loud (Other related topics would be as well narrating your work or observable work, a.k.a. #owork). From the moment that fellow Change Agent Bryce Williams coined the term, nearly 4 years ago, to today, a lot has happened, but, surprisingly enough, the interest around this very same subject continues to raise the stakes that perhaps the realisa [read] Keywords: agent collaboration ibm email enterprise google network networking profile twitter
156


This Is *Your* Ninth Day – Humanise Work #CAWW
Thu, May 22nd 2014 7:45a   Luis Suarez
I can hardly believe it’s been almost 3 months now since I became independent and, yet, it feels like it’s been like that for ages. Somehow I’m starting to feel like the transition period is coming to an end or, perhaps, even, it never started in the first place. Things have been moving along so fast that there hasn’t been a dull moment whatsoever. The learning experience has been par to none. The massive, and rather drastic, change from having worked for the last 17 years in one of the [read] Keywords: agent collaboration ibm email google network networking twitter




Created and Maintained by Yancy Lent - About - Blog Submission - Suggestions - Change Log - Blog Widget - Advertising - Mobile Edition