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Stop Online Harassment – Create Passionate Users
Luis Suarez    

Gran Canaria - Artenara in the winter ...In the last few years there have been a good number of people, out there on the Social Web, who have come and gone and who have remained quite an inspiration for yours truly in helping shape up plenty of the ideas and thoughts I have been sharing over here, in this blog, over the course of time, around the topics of Social Computing and the Social Enterprise. One of those special thought leaders in the 2.0 social space(s) is Kathy Sierra; someone I do wish would come back to the Internet Blogosphere to continue to inspire all of us with some of her amazingly insightful and rather enlightening articles on her blog, amongst several other places. She surely is thoroughly missed by plenty of us.

Now, for those folks out there who may not have heard about Kathy just recently, or, at all, I can certainly go ahead and recommend you have a read of these two gems that she put together over at gapingvoid (Hugh MacLeod‘s blog) and which would make for some excellent food for thought around the topics of gamification and customer loyalty, respectively. Brilliant reads with lots of great insights to digest, chew on and learn plenty more about two of the most hyped conversations going on at the moment in the social media space. Must-read materials they would surely manage to change your own perception about both subjects. No doubt!

But today’s blog post though doesn’t have anything to do with either of those articles. Perhaps, at a later time, I will talk some more about them. However, for now, I do want to talk about a particular YouTube video that has been making the rounds lately, and which features Kathy herself talking about a rather poignant, controversial, but equally important topic: Stop online harassment.

While plenty of people have been talking about the controversy around the Google Plus policy about using our real identities, instead of fakes or pseudonyms, Kathy just focuses, in a bit over 5 minutes, on what I think is probably the main issue at hand at the moment within the Social Web: the potential risks and harm done by not putting a hard stop to online harassment. It’s a very touchy, thorny issue; one that perhaps does deserve a whole lot more attention by everyone than just this blog post by yours truly, more than anything else, because I suspect that all of us who have been online for a while, at some point in our lives, we have experienced some kind of harassment while making use of the Social Web and various (social networking) sites.

So I thought for today’s blog entry I would go ahead and share the video clip over here, as a way to help bring forward some more awareness of the potential issues at hand, and, most importantly, some good guidance on what each and everyone of us can do to help out. It’s the least we could all do, more than anything else to perhaps show how for those folks involved in such harmful activities that there are better ways of participating from the Social Web, including protecting your own identify and virtual presence with a good purpose. This hasn’t got anything to do with patronising or trying to diminish people’s experiences on the Web, whatever they may well be. This is a whole lot more about educating people on what we could do to finally take a stand about such activities and help prevent them in the near future. All of us. Together.

My good friend, the always sharp and insightful Euan Semple reflected on Kathy’s short video clip as well with a wonderfully inspiring short article under “Be the change” that makes that very same point across of educating and facilitating a better, and smarter, use of the social tools at our hand with this priceless quote:

Yes act in ways that cultivate positive behaviours and yes, be prepared to stand up and say when someone is “behaving badly”, but stop short of telling other people what they should or shouldn’t be doing – it just tends to wind them up!

Exactly! I guess that’s the piece of homework that both Kathy and Euan have laid out nicely for all of us: look after each other against that “bad behaviour” and instead inspire, as Kathy would probably state as well, the creation of passionate users, because, at the end of the day that’s what it’s all about, as this priceless quote from “19 Revealing CEO Leadership Quotes” puts it brilliantly:

It’s so important to be happy in your role and to have passion for the role. I have made a conscious choice to focus on how I love the people and the products, and to be happy each day

After all, it’s our (virtual) home, isn’t it? I mean, the Social Web. My home. Your home. Our home. So we may as well treat it accordingly, don’t you think?, and start looking after each other in much more meaningful ways. For our own, and everyone else’s, good. It still is the least we could all do.



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http://feedproxy.google.com/~r/Elsua/~3/xs3p8zdNB1Y/
Sep 29, 2011
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Recent Blog Posts
42


#LeadWithRespect Meme: a Challenge for 21st Century Management
Wed, Aug 20th 2014 9:45a   Luis Suarez
I can’t remember the last time that I participated on a blog carnival or meme blog series for that matter. I guess it’s been far too long, so when my good friend Cecil Dijoux launched a meme invitation to a group of us around #LeadWithRespect : a Challenge for 21st Century Management, based on a recent blog post he published upon embarking himself on reading the book “Lead With Respect” by Freddy and Michael Ballé (Already got my Kindle copy, by the way, although I haven’t gotten st [read] Keywords: collaboration email google linkedin network networking twitter
77


The Magic of That First Client Engagement
Tue, Aug 19th 2014 6:46a   Luis Suarez
A little while ago I mentioned over here how I would be starting to work out loud more often, through making extensive use of Google Plus, to share additional thoughts and insights on what it is like being an independent trusted advisor on Social Business & Digital Transformation, specially, with the induced massive learning curve, now that the so-called transition period was almost over and I was about to get down to business, i.e. doing client work. Well, I guess G+ is not going to be the [read] Keywords: collaboration ibm email enterprise exchange exchange google networking skype twitter
61


The Soothing Effect of Blogging
Mon, Aug 18th 2014 3:05p   Luis Suarez
It’s hard to believe, even for myself, how the last time I wrote a blog post over here was a bit over two months ago. However, it doesn’t even feel totally awkward, as it used to be in the past, whenever I embarked on a longish blogging hiatus of sorts. Not even embarrassing anymore. I know, I am still trying to find an answer for that one, too. Go figure. I guess that’s what happens when a frenzy of activities both personal life and work related take over the daily blogging routines to [read] Keywords: collaboration ibm blogging email facebook google integration linkedin networking twitter
216


Challenges of Social Business in the Workplace
Tue, Jun 10th 2014 5:25a   Luis Suarez
A couple of weeks ago the smart and talented folks from Bloomfire approached me through Twitter to ask me whether I would be willing to participate on an interview around Social Business and be featured on the series of bloggers and influencers they have got going on for a little while now. Of course, I couldn’t deny it such a generous offer, but even more so when the whole entire conversation and the follow-up interview happened through social tools (Twitter and Google Plus) and not a single [read] Keywords: collaboration email enterprise google networking twitter
743


Social Connections VI – From Adoption to Adaptation, from Enablement into Engagement, while #WOLWeek Kicks Off
Mon, Jun 9th 2014 12:05p   Luis Suarez
My goodness! Can you believe it’s now a bit over 5 months since I left IBM and moved on to my next adventure as a trusted advisor around Social Business and Digital Transformation? Yes, I know, me neither! It’s just gone so fast it’s been a bit of a challenge keeping up with the pace into this whole new life of being an independent freelancer. Pretty much like when I posted the last blog entry over here in this blog a couple of weeks ago, before I disappeared into a business trip to Barce [read] Keywords: collaboration connections ibm blogging community email enterprise google network networking profile twitter wiki
238


Working Out Loud with Google Plus – Part Deux
Fri, May 23rd 2014 12:05p   Luis Suarez
One of the themes around both Social and Open Business I have grown rather fond of over the course of the last 2 to 3 years is that one of Working Out Loud (Other related topics would be as well narrating your work or observable work, a.k.a. #owork). From the moment that fellow Change Agent Bryce Williams coined the term, nearly 4 years ago, to today, a lot has happened, but, surprisingly enough, the interest around this very same subject continues to raise the stakes that perhaps the realisa [read] Keywords: agent collaboration ibm email enterprise google network networking profile twitter




185


This Is *Your* Ninth Day – Humanise Work #CAWW
Thu, May 22nd 2014 7:45a   Luis Suarez
I can hardly believe it’s been almost 3 months now since I became independent and, yet, it feels like it’s been like that for ages. Somehow I’m starting to feel like the transition period is coming to an end or, perhaps, even, it never started in the first place. Things have been moving along so fast that there hasn’t been a dull moment whatsoever. The learning experience has been par to none. The massive, and rather drastic, change from having worked for the last 17 years in one of the [read] Keywords: agent collaboration ibm email google network networking twitter
399


How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making
Wed, May 21st 2014 6:25a   Luis Suarez
If you have been reading this blog for a little while now, you would notice how there is a certain topic that keeps coming back time and time again, as one of my main key focus areas I have always felt would help advance our overall efforts of pushing the boundaries of our various different social business transformation journeys: the overall client experience. And I am not talking about the traditional concept behind a customer. To me, everyone is a client in some form or shape: your very own c [read] Keywords: collaboration ibm email enterprise google networking sap twitter
224


From Adaptation into Engagement by Luis Suarez
Tue, May 20th 2014 5:05a   Luis Suarez
Language matters. At least, that’s what I keep telling myself about how important it is to build a narrative you would feel rather comfortable with when interacting with other people, whether your peers, your customers, your business partners, even your competitors. It’s something that has been in my mind over the course of time in terms of how we get work done more effectively through these digital technologies. You see? I cringe a little bit every time that someone mentions the word “dri [read] Keywords: collaboration email enterprise google networking twitter
209


Relentless Networking and the Power of Now
Mon, May 19th 2014 11:05a   Luis Suarez
Even though I am now an independent freelancer working as a trusted advisor to clients around Social Business and Digital Transformation, after 17 years of corporate life at IBM, there are still some things that I guess don’t change much, or, at least, not as fast as I would have hoped for. One of those areas is business travelling, that, although not happening as often as it used to be, it’s one of those activities where I still see plenty of room for improvement, specially, when trying to [read] Keywords: collaboration ibm roaming blogging email google integration mobile network networking office twitter wiki




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