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Digital Literacy, it’s more than just process
Mat Newman    

This Week in Lotus episode 97 resonated soundly with me this week, especially the discussion surrounding Digital Literacy.  Darren Duke made the comment:

"...If you're doing a 4 year degree ... the technology you use today is going to be invariably different to the technology when you come out..."

As an educator, one of the most important things I impart to my participants on any subject are the concepts they are learning about, before moving on to the process.  Sure, I can teach the process for performing a Mail Merge in Wordperfect, AmiPro, WordPro, Word, LibreOffice, OpenOffice and Symphony, but more importantly, one should understand that a word-processing application is capable of combining data from another source to produce a final document with variable information (the concept).

Similarly, I have never taught a word-processing class without discussing the importance of Styles.  Styles - after all - are the most important feature a word-processor contains that enable users to easily implement and maintain a consistent look and feel throughout their document.  Discussing the concept of styles is just as important as teaching the process for creating and using them.  If a user understands the concept, it enables them to sit in front of a new software application and using help resources, locate the process for implementing that concept within that unfamiliar application.

This - to me - is the crux of Digital Literacy.

It should not matter which particular software application is being used.  If one has a high degree of Digital Literacy, then one understands the concepts that an application holds, and therefore only needs adjust their behaviour while using that application to execute the process that will provide the desired outcome.


I often find it interesting to review how a user utilises a particular application.  A classic example recently was a user who had built a sophisticated navigation tool for their fellow users that enabled them (via hyper-links) to navigate through the various documents and forms located on a shared drive to easily locate the information they required.  Sound like a classic intranet? A Sharepoint or Connections infrastructure? Or even Lotus Notes?  Nope. It was all done inside Microsoft Excel.

Not to say that the user had done this 'incorrectly', or that they were using the 'wrong' tool, but simply; Were they using the tool best suited for the outcome they required?

Users who are familiar with a particular process (ie: the functions available within an application) will often fall back on that application to produce some really creative outcomes.  Often because they lack the Digital Literacy to understand that there may be a more appropriate tool available to them.

So the next time you do some training, a demonstration, or presentation, why not spend a few moments explaining the concept before you launch into steps 1-2-3 of a process.  You will enhance your presentation immeasurably because you will be helping to increase the Digital Literacy of your audience.

Thanks Darren, Stu and Jon for discussing this important topic.

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http://www.matnewman.com/webs/personal/matblog.nsf/dx/digital-literacy-its-more-than-just-process
Apr 29, 2012
59 hits



Recent Blog Posts
75


A hidden GEM - Creating links from IBM Connections that will open in the MOBILE APP rather than a browser!
Thu, Oct 30th 2014 8:26a   Mat Newman
Remember the absolutely awesome Google Chrome Extension for IBM Connections that I wrote about a little while ago? No? Ok - go refresh yourself on it HERE (Link: http://www.matnewman.com/webs/personal/matblog.nsf/dx/ibm-connections-search-plugin-for-chrome-browser ) You're back. Now for the good stuff. Did you know that this extension has a hidden feature that will create a link for you from an IBM Connections site THAT WILL OPEN IN THE CONNECTIONS MOBILE APP and not a browser? Yep! A [read] Keywords: connections ibm notes traveler application email google linkedin mobile profile wiki
271


A quiet farewell Lotus 1-2-3, Organizer and Smartsuite
Sun, Oct 5th 2014 11:45p   Mat Newman
Last week a fairly significant date passed without much fanfare: The Withdrawal From Support (WFS) for some of the best desktop software ever created in Lotus 1-2-3, Lotus Organizer and the Lotus Smartsuite office package. This - of course - followed on from the announcement that these iconic products would be withdrawn from marketing effective the 11th of June, 2013. WFM is the term used to signify that a product will no longer be available for purchase by customers. WFS means that a prod [read] Keywords: ibm lotus symphony applications desktop development integration office openoffice
296


IBM Notes Traveler 9.0.1.2 now available on the Play Store - more new features and a fix
Mon, Sep 29th 2014 7:02a   Mat Newman
Really pleased to advise that the latest update for IBM Notes Traveler client is available NOW on the Play Store There's a couple of great new features that now enable you to reply without history, and choose whether to include attachments (even those you haven't downloaded!) in your reply email messages. Great to see the development team is including new features with almost every new release of the IBM Notes Traveler client! Importantly: For those of you who have reported 'latency [read] Keywords: ibm lotus notes traveler development email google
310


Introducing IBM Connections Cloud, the new name for IBM Smartcloud
Tue, Sep 23rd 2014 9:54p   Mat Newman
Earlier this morning IBM announced a rebanding of IBM Smartcloud, the new consolidated cloud offering from IBM will be "IBM Connections Cloud", and introduced new Audio-Video and Instant Messaging capabilities: "IBM® Connections Cloud, formerly IBM SmartCloud® for Social Business, provides one-click access to business-grade file sharing, social networking, communities, online meetings, instant messaging, email, and calendar. The power of IBM Connections Cloud is that it is designed to he [read] Keywords: connections ibm email instant messaging networking
334


IBM Connect evolves to meet the needs of our technical clients and partners
Thu, Jul 24th 2014 12:12a   Mat Newman
Earlier today IBM announced new details on IBM Connect 2015: "We are excited to announce that in 2015, IBM Connect will transform into an even more in-depth technical event -- IBM ConnectED. This event targets our heritage Collaboration Solutions clients and partners, providing a look at the future -- as well as the "nuts and bolts" details that feedback shows is so important to our long-standing technical community. IBM ConnectED 2015 will take place January 25-28, 2015 at the Wal [read] Keywords: collaboration connections domino ibm notes community
444


IBM Notes Traveler 9.0.1.1 - Fix available now for Contacts lookup
Thu, Jul 10th 2014 7:11p   Mat Newman
A couple of people mentioned yesterday that the build IBM released on the Play Store yesterday had some missing functionality with regard the new Contacts lookup and the amount of information being returned. The awesome dev team got onto this straight away. You will find an updated version 9.0.1.1 (build 201407101343) now available on the Play Store which returns the lookup functionality to Traveler Contacts that returns all contact details from your corporate directory. https://play.goog [read] Keywords: ibm lotus notes traveler google




678


IBM Notes Traveler 9.0.1.1 don’t be fooled, this ain’t just a simple point release
Wed, Jul 9th 2014 9:50p   Mat Newman
Don't be fooled, IBM Notes Traveler 9.0.1.1 is more than a simple point release, a completely overhauled interface, new gesture based navigation and tight integration with IBM Connections and Sametime make this release a huge productivity enabler for Android users of Traveler. I've been lucky enough to have had this version installed on my device for the past few weeks and I simply cannot understate how much my productivity has skyrocketed due to the tight integration of IBM Connections and [read] Keywords: connections ibm lotus notes sametime traveler google integration interface
304


IBM Connections search plugin for Chrome Browser
Tue, Jul 1st 2014 2:22a   Mat Newman
Every now and again one comes across an awesome plugin that demonstrates some fantastic integration between day-to-day applications and IBM's Connections collaboration platform. This one is a Connections search plugin for Chrome, and it's awesome. From the description: "This extension let you search content within IBM Connections. The IBM Connections QuickSearch plugin let you quickly search for users or content within IBM Connections and update your profile picture using your webc [read] Keywords: collaboration connections ibm applications google integration password profile server
182


ASEAN - IBM Connect Comes To You 2014
Mon, Jun 2nd 2014 11:15p   Mat Newman
ASEAN - IBM Connect Comes to You 2014 Leading organizations around the world are transforming their business processes to reinvent the work experience. They are energizing their employees, customers and ultimately, their businesses. Attend IBM Connect Comes To You 2014 and learn more about how IBM technologies and approaches are “energizing life’s work.” You will come away with the expanded network, new insights, new tools and capabilities to help your workforce get the mos [read] Keywords: administration collaboration connections domino ibm notes sametime traveler application development email integration mobile network
190


Ok Timmy ...
Mon, May 12th 2014 9:21p   Mat Newman
The first time we met face to face, we engaged in a deeply geeky conversation about manipulating arrays of rich text objects that I brought to him late one night at Kimono's. It was my first Lotusphere back in 2008 and I had been hunting down the legends of the community to meet them in person for the first time. Tim was one of the folks at the top of my list that I had to meet, for reasons that many others have written about today in lament of his passing. Yes, Tim was a Genius. Capital [read] Keywords: lotusphere rich text community




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