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Why users hate Lotus Notes, Episode 3: The intuitive misconception
Mat Newman    

That the proliferation of 'Smart' mobile devices - phones, tablets, etc - within the general consumer space has lead to a revolution in the expectations of users is undeniable.

Take the iOS experience as an example. The Mail interface has but 4 (four) buttons. "Back", "Edit", "New" and "Refresh". It doesn't take a genius to work out which button to press.

Unfortunately, it has also lead to a perception that anything with a plethora of features and options is 'un-intuitive', that the extra features lead to confusion and a lack of comprehension as to their value.

Lotus Notes has surely suffered as a result of this 'simplification' of IT.

While the acceptance of technology into the lives of many users who would previously not have considered it is a positive step, recognising that there is still a place for powerful desktop applications - especially for knowledge workers - draws a line in the sand between those who need such applications and those who do not.

A recent tweet highlighted this concept:

#Thought4TheDay Give a user Windows Paint, they're an Artist. Give them Photoshop, they're Confused. Sound Familiar? Email v Notes



For those who require 'more power', the misconception that Lotus Notes is an Email application is always the starting point of a users 'frustrations'.

But it's not that hard to turn around.

It begins with the acknowledgement that Lotus Notes is a Database application (or a client framework within which to run databases) and the software interface itself, the Menu's and tools available, are optimised for managing ANY database that is currently open within the Notes client.  Demonstrate to users that the "Tool-bars" are the same whether Mail, Calendar, To-Dos, Contacts, Notebook, Blog, Forum or any Custom application that is open in Notes, and they begin to understand the consistency of the interface.  Demonstrate that the "Action Bar" contains the options specific to the current application, and users stop looking within Menu's and Tool-bars for commands to perform tasks specific to the current database.

Then demonstrate the integration options available via the Eclipse framework (which I wrote about the other day) and users begin to understand how much more productive and efficient they can be using the Notes client which can bring everything they need together in one place.

Finally, demonstrate the operation of the core PIM databases. Note: I always do this as the last step, once the users gain an understanding of the power of the application in front of them.

Many power users find comfort within the Notes client and recognise how productive they are with 'all the bells and whistles'.  They are also the users who understand the framework, the flexibility and many of the options available to them within Notes. Again, from Twitter:

I thought I'd like going from Lotus Notes to Outlook, but I don't



A little education can have powerful results.  Changing perceptions and raising understanding is part of this process.

There are always going to be users who need education to help raise their level of understanding of the power of Notes, lest they suffer from: the intuitive misconception.

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http://www.matnewman.com/webs/personal/matblog.nsf/dx/why-users-hate-lotus-notes-the-intuition-misconception
Oct 24, 2011
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Recent Blog Posts
210


IBM Connect 2014, AD501 - IBM Worklight for IBM Domino Developers
Mon, Feb 10th 2014 8:35p   Mat Newman
This year at Connect I presented a session "IBM Worklight for IBM Domino Developers". The idea was to show Domino Dev's how easy it was to transition from creating pure browser-based applications utilising XPages with the Extension Library + Mobile Controls that are included natively with Domino 9 to creating a native application utilising IBM Worklight which has IBM DOMINO as the back end data service. There were three demonstrations included within the presentation: Building a mobile [read] Keywords: domino ibm notes xpages application applications database eclipse mobile properties
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Totally Unofficial, Totally Unsupported IBM Connect 2014 Notes Session Database - Now with MOBILE via XPages
Thu, Jan 23rd 2014 6:26a   Mat Newman
Thanks to the outstanding work of Giuseppe Grasso, the TUTU IBMConnect Notes database now has an awesome XPages interface optimised for mobile access! Figure 1: Welcome to the Mobile version One of the features I really love about this app is the integration with a venue map to show you exactly WHERE that session you're looking for has gone to. Figure 2: Where's that session? It's a great app, and I'm sure will prove useful to you as you wander the halls of the Swan, Do [read] Keywords: ibm notes xpages database integration interface mobile
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Need an iCAL feed for the entire IBM Connect schedule - It’s in the TUTU IBM Connect Notes Database
Tue, Jan 21st 2014 2:40a   Mat Newman
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And we’re BACK - The Totally Unofficial, Totally Unsupported IBM Connect Notes session database
Sun, Jan 19th 2014 10:55p   Mat Newman
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My Top 5 reasons to get to IBM Connect 2014
Wed, Jan 15th 2014 1:38a   Mat Newman
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The number is in ... 4500+ customers REINSTATE Notes/Domino in 2013
Mon, Dec 23rd 2013 4:01a   Mat Newman
IBM don't publish many figures when it comes to Notes/Domino, licences, seats, etc ... but here is a number I can publish: 4500+ IBM Notes/Domino customers REINSTATED their licences in 2013! What is a reinstatement? It results from a customer letting their Notes/Domino renewal lapse - which in my experience has meant that they are actively looking at options other than Notes/Domino for their messaging, collaboration and application requirements - who subsequently decide that they WANT the [read] Keywords: collaboration domino ibm notes notesdomino application




112


Read the detail *carefully* IBM Notes and Domino V9.0.1 availability of group 1 national languages
Tue, Dec 3rd 2013 3:40a   Mat Newman
READ CAREFULLY WHEN YOU FOLLOW THE LINK TO THE ANNOUNCEMENT ;-) Today IBM announced IBM Notes and Domino V9.0.1 availability of group 1 national languages: "IBM® Notes® and Domino® is a family of client and server-based offerings for messaging and collaboration on a wide variety of operating environments. Designed for businesses of all sizes, it provides a platform for the rapid development and deployment of collaborative and workflow-driven business applications that can support a w [read] Keywords: collaboration domino ibm ldd lotus notes applications development server
116


One of the best reasons to upgrade to IBM Domino 9 - Mobile Apps in less than 5 minutes
Fri, Nov 29th 2013 3:22a   Mat Newman
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Installing IBM Connections plug-ins in IBM Notes 9 on Ubuntu Linux
Sun, Nov 3rd 2013 5:37p   Mat Newman
A quick one to share today - how to get the IBM Connections Activities, Status updates and enhanced Business Card Plug-ins installed easily in IBM Notes 9: Modify your access to /opt/ibm/notes I found this was necessary because one cannot modify the content of /opt/ibm/notes using the installer from within the Notes client, and one cannot execute Notes as root, so: Open a terminal sudo nautilus Navigate to the /opt/ibm folder Right-Click Notes Choose properties Go to the Permissions tab [read] Keywords: connections ibm lotus notes notes client application archive linux properties ubuntu
132


IBM Notes and Domino V9.0.1 Social Edition delivers quality and usability enhancements to help power social business
Tue, Oct 29th 2013 11:05a   Mat Newman
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