If your Lotus Notes email server goes down
or is inaccessible from the internet due to connectivity failures, our
MX Failover Service will queue your e-mail messages automatically
until your mail server comes back online.
Here is what the MX Failover Service offers:
Retention of all incoming email
No "delivery failure reports" or
"bounced messages" sent to your customers
Phone call (or SMS) notification to you about
the problem
Mail will only be sent through our servers
if there is an outage on your site
All mail will be filtered for spam and viruses
We will call you or SMS text you notifying
you of an on-premise problem that needs your attention. So if your Exchange
or Domino server stops accepting mail, that mail will be redirected to
our server and we will call you to tell you that you have an outage! How
is that for service?
Now you can relax on your weekends. If there
is a problem, you won't come into work on Monday morning with an office
full of unhappy users!
Here is short 1 minute video explaining MX
Failover:
To register for the MX Failover Service (at
no cost to current SpamSentinel customers) fill out this short form and
we will email you when we are ready to accept mail, usually within one
hour during business hours!
Fanatical Customer Support
Fri, Mar 19th 2010 9:44a Frank Paolino When you call some companies (not ours)
for customer support, do they make you feel like a clown? You purchased
software and you have a right to have it work.
Do you have to wait 24 to 48 hours for
a support callback?
Do support NOT give you their name?
Do you have to call back to the queue
each time?
Do they NOT give their email addresses?
Do they NOT give their cell phone numbers?
We do support differently because we
are FANATICAL about customer support: [read] Keywords: application
email
37
Interesting Spam Variety
Thu, Mar 11th 2010 12:14p Frank Paolino I noticed a lot of these similar spam
variants today.
Here is a sample from the message body:
augme nting tilte d rollb ar preco
ok machi nelik e remin iscen
ce catab asis scler enchy ma polyt echni c blemi
shes ecume nicis
ts hawki shnes s musse d nemes es shudd ery mean
slash ed
The spammers randomly put a space every 5 characters,
making none of the words recognizable. My guess is they are targeting content
filters and fingerprint algorithms l [read] Keywords:
47
New service "SpamSentinel Reputation" available for beta testing
Thu, Mar 4th 2010 9:45a Frank Paolino We are testing on all of our internal
SMTP servers a new service called SpamSentinel Reputation. It is
designed to stop about 60% of traffic at HELO, reducing bandwidth and server
CPU utilization significantly. It is mostly designed to immediately stop
"zombie" computers, which send 100% spam. This means there will
be no false positives from this service.
Those messages that are not from 100%
spam sources get processed via SpamSentinel, examining content as well
as worldwide email pa [read] Keywords: email
server
smtp
220
IBM Hotfix 851HF419 Released
Mon, Mar 1st 2010 9:44a Frank Paolino IBM has just released hotifx 851HF419 for
SPR# JSDS7VPGVV
This problem relates to Domino servers crashing.
It only affects 8.5 servers (both 32 and 64 bit):
Your Lotus Domino 8.5.1 server on Microsoft
Windows crashes during cvsConvertHTMLToRichText during the conversion of
a HTML message to Rich text.
(see IBM
Support Portal)
Contact IBM support if you are experiencing
unexplained 8.5 crashes and reference this SRP or hotfix number. [read] Keywords: domino
ibm
lotus
rich text
microsoft
server
42
Good news for Reporter Problems
Tue, Feb 23rd 2010 7:43p Frank Paolino Good news... we have found the problem
and shared it with IBM.
Problem
Your Lotus Domino 8.5.1 server on Microsoft
Windows crashes during cvsConvertHTMLToRichText during the conversion of
a HTML message to Rich text.
This issue has been seen with customers running Lotus Notes Traveler, Maysoft
SpamSentinel (third party), and can potentially occur with other tasks
as well.
(see IBM
Support Portal)
The culprit turns out to be Transaction
Logging.
It seems tha [read] Keywords: domino
ibm
lotus
notes
rich text
traveler
microsoft
server
126
MX Failover
Fri, Feb 5th 2010 10:13a Frank Paolino If your Lotus Notes email server goes down
or is inaccessible from the internet due to connectivity failures, our
MX Failover Service will queue your e-mail messages automatically
until your mail server comes back online.
Here is what the MX Failover Service offers:
Retention of all incoming email
No "delivery failure reports" or
"bounced messages" sent to your customers
Phone call (or SMS) notification to you about
the problem
Mail will only be sent through our servers
if th [read] Keywords: domino
lotus
notes
application
email
exchange
exchange
office
server
24
MayFlower Sherpa Permessa Party
Wed, Jan 27th 2010 11:02a Frank Paolino We had over 170 attendees at our Tailgate
party. The weather was great and we were shielded from the 50 MPH winds
by the Swan Hotel.
Here is a picture of the party: [read] Keywords: lotusphere
20
DirectConnect for the Absolute Best in Customer Support
Wed, Jan 27th 2010 11:02a Frank Paolino Just in time for Lotusphere, we are announcing
an application to make the best support even better! We call it DirectConnect,
a customer support application that we designed and wrote to let our
customers connect directly to our support staff.
We are providing a Windows application that,
once loaded, lets you connect with our staff, create support tickets that
our staff see in real time, drag files for our inspection, and, uniquely,
drag Notes documents from any database and they imme [read] Keywords: lotusphere
notes
application
database
24
Anti-Spam Solution That Keeps On Giving to The Salvation Army
Wed, Jan 27th 2010 11:02a Frank Paolino Case
Study
SpamSentinel Is the
Anti-Spam Solution
That Keeps On Giving
to The Salvation Army
A Large Installation Internationally
with a Quick Implementation and
Proven Results
The Challenges
• Previous
negative experience – The Salvation Army tried two other anti-spam solutions,
with poor results.
• Need
for one size to fit all – The Salvation Army needed one solution for all
50 countries in which it operates.
• Quick
implementation & [read] Keywords: domino
email
server
18
Manage By Example (MBE) for Outlook
Wed, Jan 27th 2010 11:02a Frank Paolino MBE for Lotus Notes email has been VERY
successful. We have some hosted SpamSentinel customers that use Outlook
clients and who want this same functionality. We have released the beta
of the Manage By Example program for Outlook.
What is MBE? It works with SpamSentinel
Hosted Service and allows users to easily manage
Allowed list
Denied List
Newsletter Subscriptions -
by simply showing the software your preferences.
This one-minute video shows MBE in action:
[read] Keywords: lotus
notes
application
email
outlook
