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Latest 7 Posts
Doing What You're Passionate About
Tue, Oct 30th 2012 176
Can Ethnography Save Enterprise Social Networking
Thu, Sep 20th 2012 183
Bridging the Participation Gap – Networks, Learning, and “Play”
Thu, Aug 2nd 2012 173
Design Considerations For Enterprise Social Networks
Thu, Aug 2nd 2012 182
Design Considerations For Enterprise Social Networks: Identity, Graphs, Streams & Social Objects
Thu, Jan 26th 2012 269
Towards A More Participatory Culture: Enterprise Q&A
Thu, Jan 19th 2012 200
Are We In A "Post E2.0 Era"?
Mon, Jan 2nd 2012 181
Top 10
Design Considerations For Enterprise Social Networks: Identity, Graphs, Streams & Social Objects
Thu, Jan 26th 2012 269
Towards A More Participatory Culture: Enterprise Q&A
Thu, Jan 19th 2012 200
Literature Review: Improving Work Practices in Times of Change
Mon, Nov 21st 2011 183
Can Ethnography Save Enterprise Social Networking
Thu, Sep 20th 2012 183
Design Considerations For Enterprise Social Networks
Thu, Aug 2nd 2012 182
Are We In A "Post E2.0 Era"?
Mon, Jan 2nd 2012 181
Doing What You're Passionate About
Tue, Oct 30th 2012 176
Bridging the Participation Gap – Networks, Learning, and “Play”
Thu, Aug 2nd 2012 173
Missing Pieces: The Activity Stream Aggregator
Sun, Jan 1st 2012 140
Annotated Bibliography: Background For Literature Review Project
Mon, Nov 7th 2011 132


Mike Gotta
 
Blog Title Collaborative Thinking
Blog Description Perceptions on collaboration and social software by Mike Gotta
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Recent Blog Posts
176


Doing What You're Passionate About
Tue, Oct 30th 2012 10:16a   Mike Gotta
If you’re lucky, there is some aspect of your professional life that your passionate about – something that sparks your intellectual curiosity, something that compels you to advocate for something or someone – something that actually inspires you. While I’ve truly enjoyed my last two years working at Cisco, I could never quite shake the sense that my passion, as described here, was best found by being in an inter-disciplinary role that combined different types of research (related [read] Keywords: collaboration community social software
183


Can Ethnography Save Enterprise Social Networking
Thu, Sep 20th 2012 11:09a   Mike Gotta
To read the full article: Can Ethnography Save Enterprise Social Networking (guest blog post on Ethnography Matters) Editor’s note: Enterprise software systems. Sounds a bit boring and inhuman. But they’re not! This month, Mike Gotta from Cisco Systems, makes the case for bringing the human back into enterprise software design and development, starting out with enterprise social networking (ESN). Recently,  Cisco’s collaboration blog featured an essay by Mike Gotta, Design [read] Keywords: collaboration development enterprise networking wiki
173


Bridging the Participation Gap – Networks, Learning, and “Play”
Thu, Aug 2nd 2012 11:09a   Mike Gotta
As much as the industry talks about social business and the need for organizations to become more “people-centric”, our conversations too often focus on the merits of social applications and platforms. While technology plays a critical role in enabling new ways of working, those new practices should also be complimented by management and community-building strategies that encourage employee participation. Fostering a more participatory culture and work experience that motivates people to con [read] Keywords: collaboration notes application applications community consulting enterprise networking
182


Design Considerations For Enterprise Social Networks
Thu, Aug 2nd 2012 11:09a   Mike Gotta
While enterprise social networking has been covered extensively in the media and by IT analyst firms, one of the least discussed aspects of the topic has been the issue of design and the potential impact of design on employee adoption of such tools and applications.  At the June Enterprise 2.0 Boston conference, I presented a session, “Design Considerations For Enterprise Social Networks: Identity, Graphs, Streams & Social Objects”, in hopes of drawing attention to the issue and to spar [read] Keywords: collaboration application applications community enterprise facebook interface mobile network networking
269


Design Considerations For Enterprise Social Networks: Identity, Graphs, Streams & Social Objects
Thu, Jan 26th 2012 11:11a   Mike Gotta
I've submitted a proposal for the Enterprise 2.0 conference in Boston. Feedback appreciated on the session and if it's worthwhile, indicate so with a "thumbs up". Thanks... http://boston2012.e2conf.spigit.com/Page/ViewIdea?ideaid=5069   [read] Keywords: enterprise
200


Towards A More Participatory Culture: Enterprise Q&A
Thu, Jan 19th 2012 8:11a   Mike Gotta
In October of 2011, AIIM (the Association for Information & Imaging Management, a non-profit research, community and educational association), published a survey-based report that examined social business and Enterprise 2.0 trends. I had the good fortune to hear about the results first-hand when I co-presented with AIIM’s President, John Mancini, on a social networking panel at the Gilbane Conference held in Boston last November. John summarized the work and results of the study. One of th [read] Keywords: collaboration application applications community enterprise network networking profile security wiki
181


Are We In A "Post E2.0 Era"?
Mon, Jan 2nd 2012 9:12a   Mike Gotta
I just read an interesting report from my ex-colleague Larry Cannel from Gartner ("The Post-2.0 Era: Social in the Context of My Work"). It was recently published under the Burton IT1 Research if you have access. My thoughts - not directly in response to Larry's report, just in general concerning Enterprise 2.0 (which is what came to mind as I read the document)... Are We In The Post-2.0 Era?  Yes. And No. The term “Enterprise 2.0” (E2.0) has been around since 2006. However, many of t [read] Keywords: collaboration application applications blogging community development enterprise instant messaging integration mobile networking social software web 2.0 workspace




140


Missing Pieces: The Activity Stream Aggregator
Sun, Jan 1st 2012 1:11p   Mike Gotta
Industry discussions on the value of activity streams have been going on for a few years. The concept is pretty straightforward. Social network sites (e.g., Facebook, Twitter, LinkedIn in the consumer space as well as many enterprise social software vendors) display a chronological list of human-readable content fragments that describe actions taken by people and applications. For example, in Facebook this capability is referred to as a News Stream. Typically, an activity stream lists status upd [read] Keywords: collaboration connections application applications development enterprise facebook integration interface linkedin mobile network networking security social software twitter unified communications
125


Abstract: Social Capital (Key Ideas)
Sat, Dec 31st 2011 1:11p   Mike Gotta
Field, J. (2008). Social Capital (2nd ed.). Routledge.  Abstract John Field is Director of the Division of Academic Innovation and Continuing Education at the University of Stirling. His book, Social Capital, is part of a complimentary collection of essays to the series, Key Sociologists. The author continues to focus on the topic of social capital as it apples to lifelong learning. In this publication, Field adopts a social networking centric view of social capital. The connections people es [read] Keywords: collaboration connections notes policies community enterprise networking
108


Abstract: Social Capital: Its Origins and Applications in Modern Sociology
Thu, Dec 29th 2011 2:11p   Mike Gotta
Source: Portes, A. (1998). Social Capital: Its Origins and Applications in Modern Sociology. Annual Reviews. Abstract Portes is professor of sociology at Princeton University. His primary focus is on economic sociology with an emphasis on immigration and urbanization. In this paper, Portes examines the origins of social capital, concentrating mostly on the works of Bourdieu, Loury, and Coleman. Portes concludes that there is a level of enthusiasm for the concept of social capital that is unli [read] Keywords: collaboration application applications community enterprise facebook networking
76


Youth & Privacy: Research Shows That They Do Care
Thu, Dec 22nd 2011 11:11a   Mike Gotta
There’s an unfortunate myth that persists when it comes to youth and privac (at least in my opinion, based on research and findings I've read). While it’s fashionable to make broad claims that “youth don’t care about privacy”, there are credible studies that have been conducted by reputable researchers that show that youth do indeed care about privacy. Such findings do not mean that youth do not make the same careless mistakes that we all do and it's not too difficult to find exampl [read] Keywords: policies facebook network networking office twitter
67


Millennials at Work: Reshaping the Workplace: Research From PwC
Thu, Dec 15th 2011 10:11a   Mike Gotta
Interesting research on workforce trends: PwC Survey: Millennials at work 2011 View more presentations from PwC     [read] Keywords: collaboration networking
65


Mock Thesis Proposal: Personal Support Networks During Periods Of Transition, Part 1
Mon, Dec 12th 2011 1:13p   Mike Gotta
Abstract Social Network Sites (SNS) create multiple affordances employees leverage during their employment lifecycle. In this Masters Thesis, I examine how a SNS helps employees during transitional periods such as: joining the company, moving into a new position, and navigating through organizational disruption. Personal support networks are one type of SNS affordance employees can exploit when seeking information, mentoring, advice, problem-solving help, or opinions on the “folklore” of an [read] Keywords: collaboration application applications blogging community development enterprise network networking
73


Mock Thesis Proposal: Personal Support Networks During Periods Of Transition, Part 2
Mon, Dec 12th 2011 1:13p   Mike Gotta
This post is Part 2 of my Mock Thesis Proposal. Part 1 is located here. The Abstract is repeated. Abstract Social Network Sites (SNS) create multiple affordances employees leverage during their employment lifecycle. In this Masters Thesis, I examine how a SNS helps employees during transitional periods such as: joining the company, moving into a new position, and navigating through organizational disruption. Personal support networks are one type of SNS affordance employees can exploit when se [read] Keywords: collaboration ibm notes application applications community development enterprise facebook network networking profile skype twitter web 2.0
183


Literature Review: Improving Work Practices in Times of Change
Mon, Nov 21st 2011 6:11p   Mike Gotta
Below is the literature review submitted today for my Understanding Media Studies course. The goal is not so much to deliver a thorough synthesis of the field since this is the first course in the first semester of the Masters program. The idea is to become comfortable with the purpose of a Review and leverage prior work done on the annotated bibliography completed earlier. Hopefully, the Review is somewhat related to an eventual Thesis so I've tried to pull together some thoughts on how to im [read] Keywords: collaboration connections ibm notes community development enterprise facebook google linkedin microsoft network networking profile twitter
57


E2.0 Santa Clara: Architecting the Building Blocks of Enterprise Social Networking
Sat, Nov 12th 2011 9:11a   Mike Gotta
The main focus on the presentation is to examine some of the possible design considerations we need to think about as we deploy tools and platforms that help mediate social networks. My emphasis is on how social structures form, how employees cultivate social resources, and what tactics they might employ to mobilize their networks. We can then (hopefully) better design "social infrastructure" (e.g., Social Network Sites) with technology affordances that support those norms and behaviors. Given [read] Keywords: collaboration connections blogging enterprise network networking profile
132


Annotated Bibliography: Background For Literature Review Project
Mon, Nov 7th 2011 1:10p   Mike Gotta
Due to the storm and subsequent outages that hit CT last week, my annotated bibliography is not as complete as I originally intended but it's almost there. There are several additional resources I plan to add.  The information below builds out a scholary foundation that will evolve into a Literature Review and then a "mock thesis" report as part of my Masters in Media Studies (first year).  References Albrechtslund, A. (2008). Online Social Networking as Participatory Surveillance. First [read] Keywords: connections foundations ibm blogging community enterprise exchange exchange facebook microsoft network networking profile twitter wiki
71


Abstract: Modern Social Imaginaries
Mon, Oct 10th 2011 12:08p   Mike Gotta
Source: Taylor, Charles. Modern Social Imaginaries. Durham: Duke University Press, 2004. Abstract (594 words)  In Modern Social Imaginaries, Taylor provides a theoretical and philosophical perspective on the evolution of Western modernity that interweaves issues related to economics, politics, religion, science, and societal life. Taylor argues that Western modernity cannot be rationalized as a singular phenomenon. Instead, it needs to acknowledge modernization of non-Western cultures and be [read] Keywords: community exchange exchange
66


Abstract: Tweet Tweet Retweet: Conversational Aspects of Retweeting on Twitter.
Mon, Oct 10th 2011 12:08p   Mike Gotta
Source: danah boyd, Scott Golder, and Gilad Lotan."Tweet Tweet Retweet: Conversational Aspects of Retweeting on Twitter." Proceedings of HICSS-42, Persistent Conversation Track. Kauai, HI: IEEE Computer Society January 5-8, 2010 Abstract In this article, boyd, Golder, and Lotan briefly explain Twitter before assessing one type of Twitter syntax, its “RT” (retweet) function. Use cases and data samples are used to analyze how retweeeting conventions differ in terms of style, motivation, a [read] Keywords: blogging exchange exchange network twitter
62


Enterprise 2.0 Workshop: Organization Next (Screencast Overview)
Thu, Jun 16th 2011 3:11p   Mike Gotta
The Enterprise 2.0 Conference in Boston next week will include a workshop on Monday afternoon titled "Organization Next". In this screencast (see link below), I provide some background context to the workshop and outline some of the issues we'll be tackling. I also highlight the agenda, introduce our thourght leaders who will facilitate the session, and highlight the practitioners joining us to share their stories and learnings from the day. Enterprise 2.0 Workshop: Organization Next (Scre [read] Keywords: collaboration enterprise networking
60


Enterprise 2.0 Five Years Later: From Tools To Platforms To Ecosystems
Mon, Jun 6th 2011 1:11p   Mike Gotta
In 2006, Andrew McAfee’s article on Enterprise 2.0, along with subsequent works, helped organizations think about how people use social software to more effectively share information and connect with one another. With an initial focus on tools (e.g., blogs, wikis), organizations undertaking “E2.0” initiatives began a long journey to improve the way employees build communities and collaborate on business activities. In parallel, early success stories highlighted the need for organizations t [read] Keywords: collaboration enterprise social software
69


Driving Organizational Change with Social & Collaborative Technologies
Fri, Jun 3rd 2011 9:09a   Mike Gotta
Delivered at Interop, May 2011, Las Vegas Driving Organizational Change With Social & Collaborative Technologies View more presentations from Mike Gotta       [read] Keywords: collaboration enterprise networking
61


Leveraging Use Case Scenarios To Illustrate Social Media & Social Networking Risks
Fri, Jun 3rd 2011 9:09a   Mike Gotta
Delivered at AiiM info 360 March 2011, Washington DC Social Media & Social Networking: A Cautionary Tale View more presentations from Mike Gotta   [read] Keywords: collaboration enterprise networking
81


The Human Network: Adding Social Context To Enterprise Architecture
Fri, Jun 3rd 2011 9:09a   Mike Gotta
Delivered September 2010 as the IASA conference in NYC: The Human Network: Adding Social Context To Enterprise Architecture View more presentations from Mike Gotta   [read] Keywords: collaboration enterprise network networking
56


Adding Social Context To Enterprise Architecture
Tue, Apr 5th 2011 9:09a   Mike Gotta
Social networking is redefining the workforce and creating a new frontier for enterprise architects. Increased mobility, generational shifts, new tools, and the changing digital lifestyle of workers bring an opportunity to embrace borderless relationships and foster collaboration in an open environment. I recently recorded a three-part video series that summarizes some of my thinking in this area. To view the series, visit Social Networking in the Enterprise.  Design for a New Social Dynam [read] Keywords: collaboration enterprise networking
66


Organization Next: Managing the Networked Workspace
Fri, Mar 11th 2011 11:10a   Mike Gotta
The Human Capital Institute is offering a webinar sponsored by Cisco that will air on April 26, 2011; details below: Organization Next: Managing The Networked Workspace Social, economic, environmental, and technological forces continuously transform the relationship between organizations and employees. The traditional “workplace” is disappearing, courtesy of globalization, communications, the consumerization of IT, and recent market upheavals. In its place is a “workspace” [read] Keywords: development mobile network networking workspace
62


Participation Models: Observations On The Future Of Civic Engagement
Wed, Feb 23rd 2011 1:10p   Mike Gotta
Interesting study worth reading. Long-range "food for thought" as generational shifts change the nature of participation in the workplace as well. What engagement models transfer, etc. Does the Internet make for more engaged citizens? For many youth, the answer is yes, according to a new study by civic learning scholars. Posted February 23, 2011 IRVINE, Calif. –Youth who pursue their interests on the Internet are more likely to be engaged in civic and political issues, according to a [read] Keywords: collaboration network networking
56


Getting Ready For Enterprise Connect
Thu, Feb 17th 2011 8:12a   Mike Gotta
I will be heading to Enterprise Connect - looking forward to someplace warm without 80+ inches of snow! - the post below sets the stage for what I'll be doing (Cisco Quad): One of the new themes at this year’s Enterprise Connect conference is “The Social Enterprise”.  The topic should be viewed as a welcome addition to the event. Until now, the Enterprise 2.0 conference has been the primary community gathering for those interested in collaboration, communities, and social networking. [read] Keywords: collaboration community enterprise networking unified communications
64


Theorizing On Network Ties & Structures
Mon, Jan 31st 2011 8:13a   Mike Gotta
In earlier posts ("Teams, Communities, And Social Networks"), I outlined some thoughts on how group structures are themselves social networks however the reverse is not always true: "Teams and communities are social networks. In fact, you could basically say that all teams and communities are social networks but not all social networks are teams and communities. Treating social networks as something separate from teams and communities over-simplifies the discussion and can inadvertently mi [read] Keywords: collaboration connections community enterprise facebook network networking twitter
61


Enabling Participation: More Art Than Science
Tue, Jan 25th 2011 8:18a   Mike Gotta
Over the years, I’ve talked to a lot of project teams and people involved in Enterprise 2.0 initiatives. What I’ve derived from those interactions is that the biggest hurdle to success has to do with the “soft” issues related to adoption. As a follow-up to my earlier post, I’ve summarized some of the techniques employed by project teams to encourage changes in people's attitudes and behaviors (e.g., the value of participation). My opinion is that there is no single right approach, no [read] Keywords: collaboration policies applications blogging community enterprise linkedin network profile security social software
56


Changing IT Mindsets From Deployment To Adoption
Mon, Jan 24th 2011 7:17a   Mike Gotta
I’ve always found it interesting why the various tools we’ve previously thoughts as the “right answer” are continually replace by tools we believe to be “the next right answer”. We used to love e-mail back in the nineties – now we know hold it in disregard. We now think micro-blogging and activity streams will solve the e-mail problem. I wonder how long it will take for us to complain about those tools and pontificate eloquently about the next right answer that should replace them. [read] Keywords: collaboration blogging community development enterprise network networking wiki
59


Mapping Our Friendships Over Time and Space: The Future of Social Network Analysis
Tue, Jan 18th 2011 8:14a   Mike Gotta
Very intriguing (re: applying time/space to SNA). So much can be misinterpreted by a snapshot of relations that may be based on transitory ties within the enterprise (projects, campaigns, etc). There is a "human geography" aspect to how networks emerge, form, and evolve over time that sometimes I think we miss. Mapping Our Friendships Over Time and Space: The Future of Social Network Analysis What new things could we discover if social network analysis took time and space into account, in [read] Keywords: collaboration connections community enterprise network networking
49


Browse, Build and Share Real-time Streams with DataSift
Mon, Jan 17th 2011 8:15a   Mike Gotta
An interesting read given my post today on Activity Streams: A core feature of the real-time web is the continuously updating real-time streams of information. These streams are commonly generated by social networks and with the continued uptake of social networking the amount of information is only going to increase. This will continue to introduce opportunities for companies to create products and services that extract value from that vast amount of data. Some of the most common services bu [read] Keywords: facebook google myspace networking twitter
73


Activity Streams: Moving Beyond Event Aggregation
Mon, Jan 17th 2011 7:13a   Mike Gotta
When it comes to 2011 trends, I posted earlier on "Enterprise 2.0: A Transition From Destination Site to Platform Services". Rather than publish a short list, I wanted to take some time to explore each trend in more depth. In this post, I want to examine the topic of Activity Streams. Trend: Activity streams will continue to be a much hyped capability within social platforms. However resulting “stream glut”, interoperability, and security-related issues will threaten benefits unless bette [read] Keywords: collaboration policies applications community enterprise facebook instant messaging integration network networking profile security twitter
65


Thoughts On Salesforce & DimDim
Mon, Jan 10th 2011 12:15p   Mike Gotta
Old habits die hard with this post. Real-time collaboration was one of my first research areas when I became an analyst – specifically web conferencing tools. Last week, when Salesforce acquired DimDim, I scanned a lot of the initial reports and analysis of the deal. Assessments fell all across the board in terms of its implications – some positive, some skeptical. However I have not yet caught an article yet that looked at the decision-criteria issues strategists will need to address. Below [read] Keywords: calendaring collaboration policies application applications blogging community desktop development enterprise exchange exchange google instant messaging integration microsoft networking office profile security social software unified communications workspace
64


Enterprise 2.0 Conference: Call For Papers Community, Voting Process
Mon, Jan 10th 2011 11:14a   Mike Gotta
For the upcoming Enterprise 2.0 conference in Boston this year, I have submitted three sessions that I hope the community finds helpful and relevant. Cisco coordinates submissions so you may find these under the name of “SGumpert” rather than my name. Sandra is coordinating the submissions. I have elaborated on my sessions below. If you find them valuable, I hope you take the time to participate in the community process and vote for these proposals. Thanks! Session Descriptions: In this s [read] Keywords: collaboration policies community development enterprise linkedin networking security twitter wiki
75


Drawing Parallels & Making Connections Between Youth & Employee Learning
Thu, Jan 6th 2011 7:18a   Mike Gotta
One of the things I like to do is to explore areas outside the enterprise space to see if there are connections, crossover transitions, or parallels that can be learned and applied back to the enterprise. Below are two videos that I thought have some of those attributes. They are not about the enterprise, E2.0, collaboration, social networking etc - but there are moments in both videos when you see an enterprise implication. While  new media literacies, self-learning, and participatory cultures [read] Keywords: collaboration connections development enterprise network networking
54


Social Network Sites As Connective Infrastructure
Tue, Jan 4th 2011 2:18p   Mike Gotta
One of the more interesting articles I came across while on winter break was the dissertation abstract and presentation below on the role social network sites play as people adapt to different life transitions. The idea of "connectivity infrastructure" I thought was very relevant and influenced some of the points I made in an earlier post "Enterprise 2.0: A Transition From Destination Site To Platform Services". However, the organizational value is the more compelling aspect re: how these si [read] Keywords: collaboration application community enterprise integration network networking profile
58


Comment moderating
Tue, Jan 4th 2011 12:24p   Mike Gotta
Just a quick note - I turned on moderation for comments just to reduce the amount of spam I have been getting lately on blog posts. For comments that have a normal looking name and are "on topic", you can expect those comments to show up, regardless of whether you agree with me or not - I'm just looking to reduce the noise. So if you are not something named "cheap calls", "excel training", "free essays" - then you pass the first test. If any link is to something relevant (not promoting [read] Keywords:
59


Enterprise 2.0: A Transition From Destination Site To Platform Services
Tue, Jan 4th 2011 11:15a   Mike Gotta
I wanted to avoid the dramatic posting of trends that are brief, and fail to either say all that much, or provide the necessary context and rationalization for positions taken. Instead, I thought I would take some time to reflect on what is happening and assess some of the transitions in a way that you hopefully find helpful. This first post concerns Enterprise 2.0 and social network sites: Trend: The focus of “Enterprise 2.0”-related solutions will expand from social network sites to socia [read] Keywords: collaboration policies application applications community enterprise facebook integration mobile network networking profile security wiki
54


Teams, Communities, And Social Networks
Mon, Nov 1st 2010 11:26a   Mike Gotta
Perhaps one of the most well-intentioned yet misunderstood categorizations I’ve seen made by a variety of sources has been a segmentation model which draws sharp distinctions between “teams”, “communities”, and “social networks” – essentially treating them as separate entities. Often, it’s influenced by the desire to associate each category with different tooling, or to make a point that social networking represents the missing strategic component within collaboration or knowle [read] Keywords: collaboration connections community enterprise exchange exchange networking social software
61


Expertise Location: Don't Forget Process Cultural Factors
Mon, Oct 25th 2010 9:27a   Mike Gotta
The post below on expertise location is an update from an earlier Collaborative Thinking post "Expertise Location: Not Just A Tooling Issue" published on January 28, 2010. We have probably all found ourselves in a situation where we knew there was somebody in the organization that could help us with a problem but we had no idea of how to find them. Over the past few years, as organizations deploy social tools, expertise location has become one of the more common solutions associated with " [read] Keywords: collaboration community enterprise networking social software
50


Collaboration: It's Not About The Tools
Thu, Oct 21st 2010 9:30a   Mike Gotta
A few of my recent blog posts have started a bit of a debate - with is great! Peter O'Kelly (former Burton Group analyst and now at Microsoft) responded to my points with this post. Peter remains committed to a framework we all contributed to that he has since refined. His post is worth reading. Craig Roth at Gartner (my old boss), has weighed in as well with this post "The Collaboration Spaces vs. Communication Channels Argument Continues". Craig's post is also worth reading.  Below was t [read] Keywords: collaboration community enterprise microsoft networking
52


Screencast: Employee Profiles Social Network Sites
Tue, Oct 19th 2010 11:31a   Mike Gotta
I recorded a short (11 minute) screencast this morning to help a customer better understand the role of employee profiles within social network sites. The key point (in general, somewhat simplified) is that employee identity evolves across four phases: formal (ascribed to the employee by the enterprise), claimed (where the employee creates a persona), performed (people knowingly/unknowingly act out their identities) and reciprocated (people's participation and interactions establishes a reputat [read] Keywords: collaboration community enterprise network networking profile social software
60


Towards A New Civic Ecology: An Enterprise Perspective
Mon, Oct 18th 2010 12:32p   Mike Gotta
The National Grand Challenges Summit brings together leading scientists, engineers, educators, policy leaders, innovations, and forward-thinking corporate executives to address society's most pressing problems. One of my favorite "brain food" thinkers, Henry Jenkins was a keynote speaker. The topic was "communications" (another favorite topic for me of late). His blog post (which includes the keynote video) on communications, media, and civic ecology has interesting implications for the [read] Keywords: agent collaboration connections blogging community enterprise google network networking security wiki
47


Re-Thinking Follow Models Within The Enterprise
Mon, Oct 18th 2010 10:30a   Mike Gotta
One of the “hot topics” related to micro-blogging, activity streams, and social networking in general has been the concept of “following”.  The concept is not actually without precedent – instant messaging (IM) systems have included the notion of “presence” for some time. By adding co-worker’s to a “buddy list”, people can “follow” changes in a colleague’s status (e.g., available, in a meeting, out to lunch, on vacation). While simplistic, “watcher agents” within a [read] Keywords: collaboration application applications blogging community enterprise facebook instant messaging integration interface network networking profile security twitter workspace
51


Stigmergic Collaboration: Environments Matter
Wed, Oct 13th 2010 11:28a   Mike Gotta
Another interesting article (2006) - key points I think are relevant but overlooked when it comes to the concept of stigmergy and its influence on collaboration: the role of communication to enable effective collaboration, and the influence of "social negotiation" to guide the collaboration process of small teams.  Most concepts of collaboration are unfortunately very document and workspace centric. We tend to think of communication as something divorced from "joint work". We tend to thi [read] Keywords: collaboration enterprise networking twitter wiki workspace
49


The Rise Of "Enterprise Publics" And The Need For Media Literacies
Wed, Oct 13th 2010 10:27a   Mike Gotta
As I read this article I was thinking about how it applied within an enterprise context - specifically, how the last few years of "Enterprise 2.0"-related solutions has created more visible and transparent publics. By "publics" I mean spaces that are broadly open to participation and contribution by people who may not know each other but have some common understanding and shared identity (refer to danah boyd, and her writings on "networked publics"). In this case, employee's have a common [read] Keywords: collaboration policies blogger blogging email enterprise networking security twitter
54


W3C Social Web Report
Tue, Oct 12th 2010 10:28a   Mike Gotta
Interesting read covering many different issues. Key topics include: Identity (OAuth, XAuth), Profile (XRD, VCard, OpenSocial), Graph (Open Graph Protocol, semantics), Activity (XMPP, AtomPub, Activity Streams, Salmon) and decentralized social networks (OpenLink data spaces). Abstract This document is the final report of the W3C Social Web Incubator Group. This report presents systems and technologies that are working towards enabling a Social Web, and is followed by a strategy for standardizin [read] Keywords: collaboration networking profile wiki
53


Collaboration: The Long Journey
Mon, Oct 11th 2010 8:27a   Mike Gotta
Over the next several weeks, Cisco is presenting a series of blogs on collaboration trends that we are seeing in the enterprise. Below is my contribution to these observations: On the surface, improving “collaboration” sounds like a fairly straight-forward strategy: “provide the means for people to coordinate and share information while working together to attain business results that exceed current practices”. To support this goal, organizations have deployed a long list of tools ove [read] Keywords: collaboration enterprise networking
51


Social Media and the Enterprise: An Architectural Approach, an IASA E-Summit Sponsored by Cisco
Fri, Oct 1st 2010 3:28p   Mike Gotta
Social Media and the Enterprise: An Architectural Approach, an IASA E-Summit Sponsored by Cisco October 5, 2010 | 7:00 a.m. - 12:45 p.m. Pacific TimeClick  here to registerGet your entire architecture team up to speed with the latest trends and  issues around social media by attending this International Association  of Software Architect (IASA) e-summit. Hear from practiced experts  throughout the industry on collaboration architecture topics and  concepts. IASA provides full-d [read] Keywords: collaboration community desktop enterprise network networking office social software wiki
59


A Quick Peak At Cisco Quad: Collaboration + Social + Unified Communications
Thu, Sep 30th 2010 8:32a   Mike Gotta
Below is a video demonstration of some of Quad's main features. Cisco is also integrating its Show and Share video technology into Quad, so users can quickly and easily post video. And there are APIs for integrating functionality via widgets. Cisco talked about integrating Salesforce, or project management. All of this will extend to the iPhone and the iPad, and, naturally, Cisco's Cius when it ships (this is the Cisco tablet). via www.informationweek.com If you're curious about [read] Keywords: admin collaboration application iphone networking unified communications widgets
48


Immersive Collaboration: "Design We Can All Live With"
Wed, Sep 29th 2010 9:29a   Mike Gotta
Very interesting to watch - and showcases the impact immersive collaborative experiences can have on transforming design practices. We tend to be stuck in the document-centric, workspace-centric notion of collaboration - but as the video illustrates - people are at the center of collaboration re: interaction, story-telling, relationship-building - building a shared context of a situation and ways to resolve it. The video also shows the need for us to think much more broadly about the role networ [read] Keywords: collaboration apple application workspace
48


Cisco Community Central: Enterprise Social Software : Don't Think Profile, Think Identity
Thu, Sep 9th 2010 2:27p   Mike Gotta
When organizations discuss the business value of social networking, the conversation invariably includes a discussion on employee profiles. Strategists, sponsors, champions, and management teams often (not always but frequently) make the assumption that employees will create and maintain their own profiles. These profiles will include rich information not captured elsewhere in corporate systems. Rich employee profile data that is broadly accessible by co-workers will enable the organization to i [read] Keywords: collaboration community enterprise networking profile social software
44


Getting Ready For A Next Generation Collaborative Experience
Sun, Aug 29th 2010 11:29a   Mike Gotta
One of the arguments over the past year among those passionate about "Enterprise 2.0" has been the position that such initiatives must become more pragmatic. Specifically, that E2.0 initiatives and solutions should target process-centric business activities. If we can improve the way people work within structured contexts like processes, then we should be able to deliver measurable outcomes that in turn satisfies management desire to see the ROI from E2.0 investments. I don't entirely disagre [read] Keywords: collaboration blogging development enterprise mobile networking office security unified communications workspace
61


The Human Network: Adding Social Context To EA
Fri, Aug 27th 2010 3:33a   Mike Gotta
If you are involved in enterprise architecture, collabortion, or Enterprise 2.0 initiatives, I will be presenting at the IASAWorld Summit 2010 in September. I'm looking forward to the conference - on Day 2 George Paras and Tim Westbrock (former Meta Group colleagues, now at EAdirections) will present "Variations on the Architecture Theme: Solutions, IT and Enterprise Architecture".The Human Network: Adding Social Context To EA The role of Enterprise Architecture has evolved over many years as [read] Keywords: collaboration enterprise network networking web 2.0
60


Micro-blogging: Friend or Foe For Unified Communications
Thu, Aug 26th 2010 11:26p   Mike Gotta
One my last reports recently was published by Gartner  on the topic of enterprise micro-blogging. The document ("From Twitter To Enterprise Micro-Blogging" Note: requires Burton client access), takes a very broad look at how micro-blogging will reshape communication patterns. My premise (which I've publically discussed previously in this blog, sometimes under the term "social messaging") is that micro-blogging's broadcast model, coupled with its "follow", hashtag and other filtering/cat [read] Keywords: collaboration connections blogging enterprise instant message instant messaging profile twitter unified communications workspace




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