At the end of last year, Cisco released an update to the Phone Control and Presence plug-in. At the time, I posted just a quick copy of their announcement, but did not comment beyond that. If you have a Cisco telephony environment with PCAP deployed, you should upgrade to this latest release for one MAJOR reason, it now supports live text in Notes. If you don't have it deployed yet, do it now!
So why is this update such a big deal? The number one question we would get from customers we were helping deploy this plug-in was "how can I click-to-call from a contact entry in Notes for someone who is not from our company, such as a customer or partner?" Prior to this release, the answer was a disappointing, "You can't click-to-call directly from contact entry. Instead, you'll have to copy the phone number and paste it into the Sametime search bar." So even though Notes could recognize the phone numbers in many different locations, the Cisco PCAP plug-in did not tie its 'Phone Call' action to those numbers.
But now the Cisco PCAP plug-in is tied to live text in Notes, and Notes can recognize phone numbers just about anywhere, including:
In a Notes contact
In an email signature
In an email body
In a calendar entry
In a Domino application (no programming modification needed!)
http://bluecheeseandapples.blogspot.com/2012/03/cisco-pcap-ibm-sametime-major-update.html Mar 17, 2012 69 hits
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