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Latest 7 Posts
7 Insights into Change Management Part 2
Wed, Jun 1st 2016 6
7 Insights into Change Management Part 1
Wed, Jun 1st 2016 7
Canada lags behind U.S. in digital transformation, study finds
Thu, May 26th 2016 8
Building a Successful Change Network
Wed, May 25th 2016 6
Can Being Happier Help Your Work and Life in General?
Tue, May 24th 2016 9
How to Become a Customer Obsessed CIO #STLG2I
Tue, May 24th 2016 10
Infographic: 5 Customer Experience Trends You Need To Know
Thu, May 19th 2016 9
Top 10
The UK Gets It’s First Digital Bank
Fri, Jan 16th 2015 15
Are Portals Really Dead?
Mon, Jun 30th 2014 13
Digital Transformation is All Around Us…Again.
Tue, Nov 11th 2014 12
Vision Best Practices with Digital Transformation
Thu, May 5th 2016 12
Gartner Magic Quadrant for Horizontal Portals 2014: Seeing Shifts
Mon, Oct 6th 2014 11
Adobe Summit: Top new features in Adobe Experience Manager WCM
Wed, Mar 26th 2014 10
Cracking the Digital Code: McKinsey Survey
Tue, Sep 29th 2015 10
How to Become a Customer Obsessed CIO #STLG2I
Tue, May 24th 2016 10
3 Types of Silos to Ensure Customer Experience Success
Mon, Sep 28th 2015 9
Infographic: 5 Customer Experience Trends You Need To Know
Thu, May 19th 2016 9




Recent Blog Posts
6
7 Insights into Change Management Part 2
Wed, Jun 1st 2016 7:51a   Chuck Bach
At the 2016 Association of Change Management Professionals (ACMP) 2016 Conference, one of the talks that caught my eye was called Top 7 Insights, Taking ECM to the Next Level by Jacqueline Iny.  This post represents part 2 of 2.   5.       Let the client do the work.  I had to really think about this one for a minute and then it hit me when the presenter said “stick with your expertise”.  I must admit, I am quite guilty of this from time to time.  In an effort to move things forwa
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7 Insights into Change Management Part 1
Wed, Jun 1st 2016 7:49a   Chuck Bach
At the 2016 Association of Change Management Professionals (ACMP) 2016 Conference, one of the talks that caught my eye was called Top 7 Insights, Taking ECM to the Next Level by Jacqueline Iny.  While at first glance, many of these 7 insights seemed a bit off to me and with the limited presentation time, you were left to draw some of your own conclusions, after hearing the whole presentation and thinking about it that evening, I have found that many are really good.   1.       Sponsorshi
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Canada lags behind U.S. in digital transformation, study finds
Thu, May 26th 2016 10:35a   David Sheets
Many U.S. businesses still have miles to go on their digital transformation journeys, but Canadian businesses appear to lag even further behind. According to research by International Data Corp., just over 2 percent of Canadian businesses surveyed on digital transformation readiness considered themselves “digital disruptors” – aggressively exploiting digital technologies and innovating to create new business models. More than 60 percent were “digital resisters” struggling to define the
6
Building a Successful Change Network
Wed, May 25th 2016 9:49p   Chuck Bach
Building a Successful Change Network One of the most valuable tools at the disposal of a Change Management Consultant is the Change Champion and Change Agent Network they create at the beginning of an engagement. When stood up properly, this group can make your change effort a success in so many ways and can also lead to sustainment of the change within the client organization for years to come.  During a recent engagement with a large manufacturing company, I was fortunate enough to have creat
9
Can Being Happier Help Your Work and Life in General?
Tue, May 24th 2016 9:30p   Chuck Bach
I recently attended the opening session of Association of Change Management Professionals (ACMP) yearly conference and was immediately drawn to keynote speaker John Achor’s thoughts on “The Happiness Advantage” and how positive thought can not only make you happier, but can provide a myriad of other positive impacts in your life. Not only can it have an impact on your life, the “ripple effect” of your happiness impacts everyone around you as well. I think the first mistake that people
10
How to Become a Customer Obsessed CIO #STLG2I
Tue, May 24th 2016 12:49p   Mariana Huber
David Meyer, VP and CIO of Graybar, sat down with Perficient’s Managing Principal for Strategic Advisors Mike Porter to discuss customer centric IT trends inspired from Forrester’s 2016 predictions, “With digital now reaching deeper into the domain of business operations and products, 2016 will be the tipping point where a new breed of Customer-Obsessed CIO becomes the norm.”  This fireside chat, held during the Gateway to Innovation conference, focused primarily on how to leverage tec
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Infographic: 5 Customer Experience Trends You Need To Know
Thu, May 19th 2016 9:29a   Kate Tuttle
Customer experience, or CX, is the sum of all interactions a customer can have with a brand. What a customer thinks of a brand becomes the overall brand perception and trumps the company’s view of itself. For more and more organizations, digital transformation is the process that drives customer experience advancement. Digital transformation is a means of modernizing the systems used to create, deliver and sustain meaningful customer experiences, and to ensure the business is attuned to its m
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Digital Transformation: Understanding Where You Are
Thu, May 12th 2016 2:04p   Kate Tuttle
Digital transformations are journeys, not destinations. Adopting a means of modernizing the systems used to create, deliver and sustain meaningful customer experiences, and at the same time ensuring the company is attuned to its most digitally savvy customers, takes time and determination. A clear digital vision shows everyone in the company the path toward constant revitalization and renewal. The path has two levels: one populated by companies that choose to pursue excellent customer experience
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Digital Transformation: Crafting a Vision for Change
Wed, May 11th 2016 9:40a   Kate Tuttle
Digital experiences change expectations among business customers. Companies see this and strive to do something different, something unique to retain and gain those customers. But where should they start? What must companies do different to meet those changing expectations? Simply put, they must create products and services that have value. Meeting customer expectations gives a company’s products more value. However, companies must be aware – from the top down – how to create that value, a
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Vision Best Practices with Digital Transformation
Thu, May 5th 2016 10:21a   Michael Porter
Vision comes up a lot and I’ve had many chances over the years to work with companies in defining their digital vision.  There are a variety of ways to go about it but regardless of what tools you may use, here are a few things I would suggest: 1. Align Your Digital Vision to Company Strategy Every company should have a strategy.  It should have a niche and a way in which it intends to compete. Company executives usually set and communicate the strategy although you’d be surprised




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