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Latest 7 Posts
Mobile Is At The Top of CEOs Agenda for Digital Transformation
Wed, Apr 22nd 2015 105
How George Proposed to Jane & Why CIOs Should Care: 2 of 2
Tue, Apr 21st 2015 108
How George Proposed to Jane & Why CIOs Should Care: 1 of 2
Tue, Apr 21st 2015 105
Change Management in an Agile World
Tue, Apr 14th 2015 46
The King’s New Ship – A Change Management Metaphor
Tue, Apr 14th 2015 41
Don’t Forget the Remote Employees!
Mon, Apr 13th 2015 43
User Experience with Poor Data Quality
Mon, Apr 13th 2015 41
Top 10
How George Proposed to Jane & Why CIOs Should Care: 2 of 2
Tue, Apr 21st 2015 108
How George Proposed to Jane & Why CIOs Should Care: 1 of 2
Tue, Apr 21st 2015 105
Mobile Is At The Top of CEOs Agenda for Digital Transformation
Wed, Apr 22nd 2015 105
Change Management in an Agile World
Tue, Apr 14th 2015 46
Don’t Forget the Remote Employees!
Mon, Apr 13th 2015 43
User Experience with Poor Data Quality
Mon, Apr 13th 2015 41
The King’s New Ship – A Change Management Metaphor
Tue, Apr 14th 2015 41
The ABCs of Change Adoption
Mon, Apr 13th 2015 38
CMOs Under Increasing Pressure to Produce Results
Thu, Apr 9th 2015 37
10 Questions To Ask A Digital Transformation Consultant
Thu, Apr 2nd 2015 36




Recent Blog Posts
105
Mobile Is At The Top of CEOs Agenda for Digital Transformation
Wed, Apr 22nd 2015 9:17a   Mark Polly
You’ve probably heard a lot about mobile in the past two years.  In PriceWaterhouseCoopers 18th annual Global CEO Study (2015), 81% of CEOs said that mobile technologies are strategically important to their business.    PWC says, “The sheer ubiquity of mobile devices today has revolutionised customers’ ability to obtain information – which has, in turn, transformed how they perceive value and the type of relationships they want to have with companies.” PWC Technology
108
How George Proposed to Jane & Why CIOs Should Care: 2 of 2
Tue, Apr 21st 2015 8:51p   Sheri Hastings
We are not too far away from that kind of scenario playing out for all of us every day. Maybe three to five years, if not sooner.  This is coming and it WILL require a change in how organizations need to evolve to market, sell, deliver and support their customers  As companies design their support sites they are going to have to consider how the data they have about customers will be used,  not just by their own company but by other companies in a common data cloud. They will need to know and
105
How George Proposed to Jane & Why CIOs Should Care: 1 of 2
Tue, Apr 21st 2015 8:48p   Sheri Hastings
So many of the conversations from the Oracle Modern Customer Experience conference in Las Vegas are still on my mind. Many participants focused on how companies design the CX experience for the millennial generation. It was eye opening and frankly, also a bit perturbing. It was perturbing because as a baby boomer I don’t always understand how millennials think. In general, as baby boomers we want to be the ones to initiate our exchanges with the companies we patronize. We usually don’t u
46
Change Management in an Agile World
Tue, Apr 14th 2015 8:50p   David Chapman
The Agile method of IT project management has become increasingly popular over recent years, and rightfully so – it is a fantastic way of developing a new or improved technology.  It’s incremental and iterative approach allows for quality deliverables at project completion. This methodology, however, has caused many a headache for Change Management practitioners, who want to know what is coming when so that users may be prepared through communication, training, and other adoption techniques
41
The King’s New Ship – A Change Management Metaphor
Tue, Apr 14th 2015 1:54p   David Chapman
Change Management is vague, frequently misunderstood term in business today.  I spend a lot of my time helping clients understand what we’re talking about when we talk about Change Management, and more importantly, imparting its value and the criticality of this discipline on projects today.  I heard a great metaphor this morning for describing Change Management, and it goes like this. One day, the king commissioned his shipbuilding team to build a bigger, better, and faster ship.  Th
43
Don’t Forget the Remote Employees!
Mon, Apr 13th 2015 7:34p   David Chapman
More than 90% of companies have users who work remotely either part or all of the time.  As project leaders, more specifically Change Management specialists, we can’t forget about these important people! Nothing says “second-class citizen” like a poor approach to engaging remote users, and an unengaged user usually will be a slow adopter to a new technology or process.  There are several great strategies to engaging remote users in meaningful ways that will help drive engagem
41
User Experience with Poor Data Quality
Mon, Apr 13th 2015 7:13p   Eric Roch
We are living in what many are calling the age of the consumer. Companies today rely on their reputation and their customer’s experience to drive revenue. Customers expect real-time information such as product, pricing and availability via their mobile devices. Data quality issues equate to poor customer experiences. Consider the customer’s perspective if they show up at your location for goods or services only to find the information provided on your website or mobile application is incorre
38
The ABCs of Change Adoption
Mon, Apr 13th 2015 7:06p   David Chapman
At this morning’s Association of Change Management Professionals (ACMP) conference keynote address, New York Times Best Selling Author Daniel Pink gave us insight into the shift in the ABCs of selling.  In the business climate of yesterday, where the sellers had the information and the mantra of “Buyer Beware” reigned, the ABCs for sales folks stood for “Always Be Closing.” More recently, with all of the data that has become available, buyers have regained the upp
37
CMOs Under Increasing Pressure to Produce Results
Thu, Apr 9th 2015 9:08a   Mark Polly
We’ve heard a lot about Chief Marketing Officers in the last few years.  With Digital Transformation at the top of many CEOs minds, the CMO role has gained prominence and power.  Of course with that prominence, comes increasing scrutiny.  Matt Langie wrote a story on CMO.com about the pressure CMOs are facing due to the high visibility and costs of digital marketing efforts. Perficient Digital Transformation Series For me this is a very timely article.  On April 15, I’ll be hosti
36
10 Questions To Ask A Digital Transformation Consultant
Thu, Apr 2nd 2015 8:07a   Mark Polly
I saw this article – 10 Questions To Ask Before You Hire A Digital Transformation Consultant – on CMO.com and thought it would be interesting from a Digital Transformation consultant’s point of view. The author, Jon Bains, correctly identifies that it can be difficult to know who to trust when you need to engage somebody for consulting services. The Digital Transformation market has a lot of players with traditional agencies and consultancies expanding into this space. Who to e




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