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Latest 7 Posts
A Day in the Life of a Social Media Manager
Mon, Sep 29th 2014 30
How to Implement Lighter Weight Portals, Part 3: Knockout Portlet
Thu, Sep 18th 2014 130
How to Implement Lighter Weight Portals, Part 2: Portlets
Tue, Sep 16th 2014 94
Using Mapping to Show Up-to-Date Content
Thu, Sep 4th 2014 178
How to Implement Lighter Weight Portals
Wed, Sep 3rd 2014 115
Why Patient Portals Remain Healthcare’s Enigma
Wed, Sep 3rd 2014 97
Forrester Digital Experience Wave
Wed, Jul 30th 2014 188
Top 10
IBM Digital Experience v8.5 – What’s Been Removed or Deprecated
Mon, May 12th 2014 871
Official Sitecore Training – Recommendations on Who, What & When
Sun, Dec 23rd 2012 742
Perficient discusses Salesforce Communities
Mon, Jun 9th 2014 297
Gartner Magic Quadrant for Horizontal Portals 2013
Wed, Sep 25th 2013 252
Are Portals Really Dead?
Mon, Jun 30th 2014 244
Adobe Summit: The Convergence of Search and Social
Thu, Mar 27th 2014 241
Adobe Summit: Top new features in Adobe Experience Manager WCM
Wed, Mar 26th 2014 235
Google: Reasons Why Nobody Uses Your App, Your Site, Your…
Thu, Jul 17th 2014 234
Hilton Changes The Game, Mobile Enables It
Tue, Jul 29th 2014 230
WebSphere Portal and UI Myths and Facts
Wed, Jul 30th 2014 222


Total Economic Impact of IBM’s Exceptional Web Experience
Mark Polly    

Forrester recently released a study on the Total Economic Impact of IBM’s Exceptional Web Experience solutions.  You can obtain a copy of the full report here after you register.  The study was commissioned by IBM and they did have some input into the study, but the analysis was completed by Forrester.

In the study, Forrester interviewed four actual customers and built a ‘composite’ company on which to develop the TEI.  The resulting composite company was modelled as a large state-based health services provider with greater than $7B in revenue and 3.5M customers.

As you might expect, the study concludes that there is a big ROI of 96% from the examined solution.  This translates into a payback of less than one year.  Benefits come from a variety of both hard and soft sources:

  • Call Center
  • Online appointments
  • Online bill payment
  • Paper mail
  • Online sales
  • Improved document management
  • Customer retention
  • IT cost avoidance

You can read the study for full details.  It is well presented and supported by solid calculations that take into account all potential costs and benefits.



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May 01, 2012
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Recent Blog Posts
30


A Day in the Life of a Social Media Manager
Mon, Sep 29th 2014 11:11a   Mark Polly
In the BufferSocial blog, Kevan Lee posted an article for Social Media Managers.  The post takes a look a “typical” social media manager’s day and breaks down that day into many different activities, represented in the info graphic here.    Mr. Lee also provides several different views on how other people spend their days managing social media.  One person, Finola Howard, manages to compress all her daily activities into just one hour per day. Her tasks include: Use Socia [read] Keywords: connections ibm networking twitter
130


How to Implement Lighter Weight Portals, Part 3: Knockout Portlet
Thu, Sep 18th 2014 5:15p   Mark Polly
In this series, I’m showing how Portals don’t have to be heavyweight.  In Part 1, I wrote about how to make the infrastructure lighter by using cloud or IBM’s Pure System.  In Part 2, I introduced the concept of using IBM’s Web Content Manager system to build very simple portlets. Now in this final installment, I am going to extend the concepts introduced in Part 2 to show how we can build more complex portlets, but still keep everything lightweight.  To review quickly [read] Keywords: ibm application css dojo interface java javascript network portlet widget
94


How to Implement Lighter Weight Portals, Part 2: Portlets
Tue, Sep 16th 2014 12:11p   Mark Polly
In part 1 of this series, How to Implement Lighter Weight Portals, I talked wrote about the infrastructure and installation aspects of Portals. To make the tasks of managing and installing portals, I recommended cloud solutions and for IBM, their PureApplication system both in the cloud and on-premise. In Part 2, I turn my attention to applications and how to make task of developing portal applications more lightweight. The goal of a portal is to combine applications and content at the glass fo [read] Keywords: admin ibm application applications interface java javascript portlet websphere websphere portal xml
178


Using Mapping to Show Up-to-Date Content
Thu, Sep 4th 2014 11:12a   Michael Porter
Sometimes I’m amazed with what some of our developers do.  I’ve seen so many examples of code just thrown together. I’ve seen that code produce infinite loops, slow down load time by a factor of 10, and take down servers.  So when I see an example of someone thinking through how to efficiently create code, I’m amazed.  Anyway, Parshva Vora, a Sitecore developer here at Perficient, just blogged on how you can use mapping to create agile code and more efficiently get at [read] Keywords: database microsoft
115


How to Implement Lighter Weight Portals
Wed, Sep 3rd 2014 9:11a   Mark Polly
One of the complaints we often hear about horizontal portal systems is they are complicated and feel “heavy”. What makes a system feel heavy and how can we lighten the load? In a typical portal application we have to integrate multiple applications, content and document management systems, security, search, personalization, page management, etc, etc. is it any wonder why a portal would feel heavy when you try to bolt together all these systems? Some vendors have taken the approach th [read] Keywords: ibm application applications database db2 development portlet security server websphere websphere portal
97


Why Patient Portals Remain Healthcare’s Enigma
Wed, Sep 3rd 2014 9:11a   Michael Porter
CIO.com has an interesting article about why patient portals just aren’t popular.  I think the author, Brian Eastwood, gets some things right but also misses some key reasons or challenges.  Here’s what he got right. Adoption just isn’t very high. No one is using the patient portals that are out there. Doctors don’t use portals………….and they don’t have patients who use portals.  In other words, if a medical provider still thinks the best w [read] Keywords: applications office security server
188


Forrester Digital Experience Wave
Wed, Jul 30th 2014 3:12p   Mark Polly
Last week Forrester published their first Wave on Digital Experience Platforms.   I was at the IBM Digital Experience Conference and it sounded like IBM was expecting good news from Forrester in this wave.   In fact, Stephen Powers from Forrester was the Keynote speaker at the conference and one of the principal authors of the Wave.   Much to every one’s surprise, the Wave came out with nobody listed as a Leader.  Adobe, hybris (SAP), IBM and Sitecore came out as the Strong Performers [read] Keywords: ibm development sap
222


WebSphere Portal and UI Myths and Facts
Wed, Jul 30th 2014 12:12p   Michael Porter
I don’t know how I missed it but Harish Bhavinachikar has a nice post on what you can do with modern UI tools in WebSphere Portal.  It’s on our Spark Blog but addresses something that keeps coming up again and again.  Frankly, the front-end tools have changed considerably in the last couple years.  Modern UI tools / frameworks like AngularJS, Bootstrap, JQuery, and a host of others make it easier to manage the UI and to further enforce separation of the front-end from the back-end [read] Keywords: ibm css javascript mobile portlet websphere websphere portal
158


Google Search With Sales Force
Wed, Jul 30th 2014 9:12a   Michael Porter
Brendan Callum, a director and whiz extraordinaire in our Salesforce practice, has a video out about what they did with Google Search and Salesforce. The video doesn’t go into a lot of detail but I find it extremely interesting that an appliance (older trend) searches the cloud (ongoing trend) in a secure fashion.  Of course, why do you need detail when someone developed a connector for it and all you have to do it buy, install, and go. [read] Keywords: google
161


Migrating Web Content Using Kapow (Part 3)
Wed, Jul 30th 2014 9:12a   Michael Porter
I’ve blogged about this before with Candace’s Part 1 and Part 2. She just published Part 3 in the series.  Here she focuses on what to do once you’ve extracted and transformed the content.  In other words, getting that web content into the target system. In this case it’s Sitecore, a popular .NET based WCM.  I think it’s great Candace took the time to walk through a step by step approach to this.  Go to her post for the full set of steps and details. Once data [read] Keywords: database microsoft




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