Forrester recently released a study on the Total Economic Impact of IBM’s Exceptional Web Experience solutions. You can obtain a copy of the full report here after you register. The study was commissioned by IBM and they did have some input into the study, but the analysis was completed by Forrester.
In the study, Forrester interviewed four actual customers and built a ‘composite’ company on which to develop the TEI. The resulting composite company was modelled as a large state-based health services provider with greater than $7B in revenue and 3.5M customers.
As you might expect, the study concludes that there is a big ROI of 96% from the examined solution. This translates into a payback of less than one year. Benefits come from a variety of both hard and soft sources:
Online bill payment
Improved document management
IT cost avoidance
You can read the study for full details. It is well presented and supported by solid calculations that take into account all potential costs and benefits.
Perficient Receives Award for Search Deployment Excellence
Tue, Mar 11th 2014 4:13p Beth Martin Last week our Google Search Appliance practice team attended the Google Global Partner Summit in San Francisco, CA with over 600 fellow partners worldwide. In addition, more than 200 Google employees were there to present, facilitate, or answer questions and provide their view on the future of Google Enterprise and the technologies they are creating.
Themes that emerged from the conference:
For the second consecutive year, Perficient was awarded Google Enterprise Search North American Deployme [read] Keywords: community
My 4 days in the Desert with Adobe — Part 2
Fri, Mar 7th 2014 7:12a Eric Herman As I mentioned in my last blog post, the time I spent in the desert with Adobe at the sales conference was incredibly valuable. As the best of breed digital platform, three key themes resonated with me and want to take the opportunity to delve a little deeper into the benefits of the adobe partnership and how it impacts the work we do for clients.
One of the first things I learned is that Adobe has grown tremendously over the past few years and has really cemented its place as the leader in digi [read] Keywords: development
Facebook Introduces New Campaign Structure
Thu, Mar 6th 2014 1:12p Mark Polly Facebook has been hailed and maligned at the same time for its advertisement features. On one hand, Facebook ads promise to reach large, targeted audiences with your message. On the other hand, Facebook ad reach is a black box that only Facebook controls. In a previous post, Why Facebook is Failing Marketers, my colleague Michael Porter wrote about Facebook ads reaching only 16% of a company’s fans.
I don’t know if the New Facebook Campaign Structure that Facebook is rolling [read] Keywords: facebook
My 4 Days in the Desert with Adobe – Part 1
Fri, Feb 28th 2014 12:12p Eric Herman In mid-December, I attended the Adobe Worldwide Sales Conference in Las Vegas. It’s a time when Adobe invites its entire sales organization – along with Adobe’s key partners – to discuss the past year’s performance, celebrate the major sales successes, and layout the company’s sales and product strategies for the next year.
As Forrester & Gartner’s leader in Web Content Management, Adobe certainly has much to discuss and no lack of thought leadership within the Digital Marketin [read] Keywords:
A Primer on CMO, CIO Collaboration
Thu, Feb 27th 2014 8:11a Michael Porter Tom Wentworth at CMSWiRE has a short but very interesting article on collaboration between the Chief Marketing Office and the Chief Information Officer. He engages you at the beginning with the reasons why the two roles are blurring. I personally of one CIO who also wears the CMO hat.
…today’s marketers have a required skillset that often overlaps with that of the CIO, who has traditionally managed and maintained a company’s IT infrastructure. For that reason, CMOs are becoming int [read] Keywords: collaboration
Cool Mobile Infographic
Wed, Feb 26th 2014 5:12a Michael Porter Thanks to the Marketing Tech Blog for a reference to a cool “Future of Mobile” info graphic by Three. It’s UK focused but still a nice summary of mobile. I especially like the internet use via mobile devices now and in 2025. Click to get to the entire info graphic. [read] Keywords: mobile
What’s The Difference Between Beacons and Geofencing
Tue, Feb 25th 2014 5:12a Michael Porter Thanks for John Spyers for pointing this out to me. I’ve heard a lot lately about the “contextual” experience. By that I mean, an up to the minute completely personalized experience based on more than just what a company knows about you. Now you can take into account all of the usual items like how good a customer they are, do they have a shipment on the way, and did they just call customer service. You can add to that things like, where are they and do they have a rese [read] Keywords: mobile
What Does SoftLayer Mean for IBM?
Tue, Feb 25th 2014 5:12a Michael Porter So I’m not the cloud guy within Perficient but let’s face it, everything I see within my portal, web content, social, and marketing automation world has some cloud component. Let me give you some examples:
We see more and more requests to host IBM Portal and IBM WCM on an easy to manage external entity. Perficient uses a partner, Blue Iron because they stand up actual working instances of software and support more than just the base OS.
Sitecore has a Sitecore Azure option which [read] Keywords: ibm