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Integrating IBM Digital Experience and Microsoft SharePoint
Tue, Jul 22nd 2014 47
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Mon, Jul 21st 2014 49
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Total Economic Impact of IBM’s Exceptional Web Experience
Mark Polly    

Forrester recently released a study on the Total Economic Impact of IBM’s Exceptional Web Experience solutions.  You can obtain a copy of the full report here after you register.  The study was commissioned by IBM and they did have some input into the study, but the analysis was completed by Forrester.

In the study, Forrester interviewed four actual customers and built a ‘composite’ company on which to develop the TEI.  The resulting composite company was modelled as a large state-based health services provider with greater than $7B in revenue and 3.5M customers.

As you might expect, the study concludes that there is a big ROI of 96% from the examined solution.  This translates into a payback of less than one year.  Benefits come from a variety of both hard and soft sources:

  • Call Center
  • Online appointments
  • Online bill payment
  • Paper mail
  • Online sales
  • Improved document management
  • Customer retention
  • IT cost avoidance

You can read the study for full details.  It is well presented and supported by solid calculations that take into account all potential costs and benefits.



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May 01, 2012
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Recent Blog Posts
22


IBM Portlets Running on Liberty Profile on IBM Bluemix
Wed, Jul 23rd 2014 11:12a   Mark Polly
You may not have heard of the Liberty Profile, unless you are interested in running WebSphere Application Server in a cloud environment like BlueMix.  Saurabh Agarwal and Jaspreet Singh presented this session at the IBM Digital Experience Conference. What is this Liberty Profile? Liberty is a lightweight WebSphere Application Server that is already embedded in IBM Bluemix which runs on Softlayer.  By lightweight, I mean that the install of the server is fast, startup is fast, and it is optimiz [read] Keywords: ibm application database development dojo eclipse interface portlet profile security server websphere websphere portal xml
23


Why Social Needs to be Part of Your Portal
Wed, Jul 23rd 2014 11:12a   Glenn Kline
IBM’s 2014 Digital Experience Conference started Wednesday off with a great session by Mac Guidera, Social Workforce Strategist from IBM, titled “Why Social Needs to be Part of Your Portal.”  The session was very insightful blending a mix of statistics, trends, best practices and insightful thoughts. Social Business Patterns Patterns represent modernized processes with dynamic, repeatable and measurable “people interactions” created by building social into work and [read] Keywords: collaboration connections ibm applications mac mobile websphere websphere portal
35


Consumer Engagement at Florida Blue with IBM Digital Experience
Tue, Jul 22nd 2014 5:13p   Mark Polly
Glenn Kline of Perficient and Phani Kanakala from Florida Blue presented a case study of how Florida Blue, Florida’s largest healthcare payer, uses IBM Digital Experience to engage consumers.  Florida Blue’s mission is “To improve the health and well-being of Floridians and their communities”.  This really is a good reason to engage customers. Florida Blue has been using IBM Digital Experience platforms since 2008.  Every year Florida Blue added new features and new si [read] Keywords: agent ibm application applications mobile properties server websphere websphere portal
30


IBM Digital Experience in the Cloud: New Options and Capabilities
Tue, Jul 22nd 2014 4:12p   Mark Polly
Tony Higham and Paul Kelsey spoke about deploying IBM Digital Experience on both an on-premise and public cloud.  There are 5 properties of the cloud generally recognized in the market.  IBM is fully supporting each of theses properties: On-demand & Self Service – its there when you need it Broad Network Access – a global network with fast access from any device Resource Pooling – customers share computing resources at some level.  IBM is not really embracing shared har [read] Keywords: ibm application database network properties security websphere websphere portal
47


Integrating IBM Digital Experience and Microsoft SharePoint
Tue, Jul 22nd 2014 12:12p   Mark Polly
Jason Cornell spoke at the IBM Digital Experience Conference about how well IBM Digital Experience software integrates with SharePoint. When IBM talks about integration with SharePoint, its usually how to display SharePoint content or apps within WebSphere Portal. There are a bunch of ways that IBM has enabled out-of-the-box integration with SharePoint: IBM has Web Application Bridge to pull in SharePoint sites, libraries, lists, wikis, blogs, announcements and so on.  The Bridge displays cont [read] Keywords: calendaring ibm ldd lotus application applications exchange exchange integration microsoft portlet sharepoint sql websphere websphere portal wiki
35


IBM Digital Experience Conf: Developing Portlets Using JQuery
Tue, Jul 22nd 2014 10:12a   Glenn Kline
jQuery is one of the most pervasive scripting libraries in use today. The session “Developing Portlets Using Javascript and JQuery for Engaging Digital Experiences” by Stephan Hesmer, Web 2.0 Architect, IBM and  Jaspreet Singh, Rational Tools Architect, IBM provided good insight as to how to leverage jQuery in IBM WebSphere Portal. First, a couple of key statistics to indicate why this is important and cannot be ignored: 57.5% of websites use jQuery. jQuery has a 93% marketshare. [read] Keywords: ibm ajax application applications css dojo java javascript mobile portlet properties web 2.0 websphere websphere portal widgets
49


IBM Digital Experience Conf: Marketing Integration
Mon, Jul 21st 2014 5:12p   Mark Polly
Rob Enright, a Digital Experience Strategist with IBM spoke about integrating Marketing Management with IBM Digital Experiences.  Customer expectations are soaring, yet it takes time to build your digital experience to keep up or even get ahead of those expectations. Here are several themes IBM is focusing on: “Insight to Action” with a few clicks – this will require more and more automation of the Manage omni-channel campaigns that are coordinated across the channel.  This [read] Keywords: ibm integration portlet
57


IBM Digital Experience Conf: IBM Web Content Manager Patterns
Mon, Jul 21st 2014 1:13p   Mark Polly
Eric Morentin and Nick Baldwin spoke about WCM Patterns that should be used in content management development in IBM Digital Experience.  Patterns of course are a “canned” way or even best practice for implementing solutions.  There are four themes of patterns they talked about: Better content / component model There are different types of content and Content Manager build a content page by pulling various types of content.  Types can include things like slide shows, lists, bloc [read] Keywords: ibm best practice css development javascript
54


IBM XGX – What’s New in WebSphere Portal and IBM WCM 8.5
Mon, Jul 21st 2014 1:13p   Glenn Kline
Rob Will, chief architect for WebSphere Portal, once again gave a great presentation at IBM’s Digital Experience Conference 2014.  The focus was on the new capabilities delivered in the last year. The focus of the digital experience suite has been to provide a framework with tools and services to be able to deliver a great digital experience.  The focus has shifted from IT building the solutions to the line of business being able to own and deliver content and services themselves.  The [read] Keywords: connections ibm ajax application applications css development dojo mac mobile portlet profile security server websphere websphere portal
53


IBM Digital Experience Conf 2014: Stephen Power’s View
Mon, Jul 21st 2014 11:12a   Mark Polly
Forrester’s Stephen Power spoke about transforming digital strategy. Stephen is Vice President at Forrester and covers the Digital Experience market.  He started by talking about the age of the customer and how we got to this point (customer centricity per Gary Dolsen).  Preceding the age of the customer was Age of Manufacturing, Age of Distribution and the Age of iInformation.  Starting in 2010, he suggests that the Age of Customer started. Complexity is increasing in the Age of the Cu [read] Keywords: ibm




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