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Latest 7 Posts
Top 10 reasons why you need API
Tue, May 5th 2015 67
3 Key Points in the Customer Experience Battle
Thu, Apr 30th 2015 34
No Real Transformation Without Data & Security
Thu, Apr 30th 2015 36
The ‘Age Of The Customer’ Is Here. What Are You Doing About It?
Thu, Apr 30th 2015 50
What If You Built It, and They Didn’t Come?
Wed, Apr 29th 2015 192
IT’s Last Chance to Lead Digital Transformation?
Tue, Apr 28th 2015 93
Mobile Is At The Top of CEOs Agenda for Digital Transformation
Wed, Apr 22nd 2015 14
Top 10
What If You Built It, and They Didn’t Come?
Wed, Apr 29th 2015 192
IT’s Last Chance to Lead Digital Transformation?
Tue, Apr 28th 2015 93
Top 10 reasons why you need API
Tue, May 5th 2015 67
The ‘Age Of The Customer’ Is Here. What Are You Doing About It?
Thu, Apr 30th 2015 50
No Real Transformation Without Data & Security
Thu, Apr 30th 2015 36
3 Key Points in the Customer Experience Battle
Thu, Apr 30th 2015 34
Adobe Summit: Top new features in Adobe Experience Manager WCM
Wed, Mar 26th 2014 14
Adobe Summit: The Convergence of Search and Social
Thu, Mar 27th 2014 14
Essentials for Transforming into a Digital Enterprise
Sun, Mar 29th 2015 14
Mobile Is At The Top of CEOs Agenda for Digital Transformation
Wed, Apr 22nd 2015 14




Recent Blog Posts
67
Top 10 reasons why you need API
Tue, May 5th 2015 10:45a   Susheel Kumar
1. First Things First, Not having an API today is like not having a website in the 90’s. 2. Spread Your Wings, reach more channels and devices that you can imagine. 3. You need it because you competitor have it. 4. Collaborate with you Partners more closely than ever. 5. New revenue opportunity as you build product(API) out of existing business functionality. 6. Grow customer loyalty and meet customer expectation. 7. Enhance company value and brand name. 8. Access any time and anywhere. 9. In
34
3 Key Points in the Customer Experience Battle
Thu, Apr 30th 2015 3:15p   Michael Porter
Daniel Rabbitt over on our Oracle Blog had a great post on winning the customer experience battle. It was good enough that I wanted to summarize it and point you over to the larger post. His basic point is that, “A great customer experience can be an asset more valuable than physical resource or intellectual property.” There are a few key points you need to consider: Consumption of innovation drives success in the cloud,  e.g. makes innovation important. Buy an asset or make an inv
36
No Real Transformation Without Data & Security
Thu, Apr 30th 2015 12:24p   Neetu Shaw
When it comes to the top concerns for CIOs and CTOs, Data and Security still secure the highest points, but Cloud and Infrastructure are not far behind. According to an annual review by Janco Associates Inc., an international consulting firm, here’s how these concerns fall: 1) Security: 68% 2) Cloud Computing: 55% 3) Infrastructure: 48% 4) Consolidation of legacy Data: 44% 5) Big Data: 40% If you combine 4) and 5), DATA is the one that CXO’s lose the most sleep on. With a who
50
The ‘Age Of The Customer’ Is Here. What Are You Doing About It?
Thu, Apr 30th 2015 8:00a   Mark Polly
Customer centricity is no longer just a loaded buzzword used by marketers preaching tactics such as personalization and customer experience. Customer centricity is now a mind-set that companies need to adopt throughout the entire organization—not just marketing—to thrive in the digital world. This quote from CMO.com’s article The ‘Age of The Customer’ Is Here. What Are You Doing About It? sums up nicely how we have evolved (or maybe suddenly transformed) into the customer-c
192
What If You Built It, and They Didn’t Come?
Wed, Apr 29th 2015 9:55a   David Chapman
Most, if not all, of us have seen the movie Field of Dreams starring Kevin Costner, James Earl Jones, and others.  In the movie, Ray Kinsella, an Iowa farmer, hears a voice whispering, “If you build it, they will come,” a calling to plow his all-important corn crop to build a baseball diamond in the middle of nowhere, which is ultimately inhabited by the 1919 Chicago Black Sox, including his father. In the movie, Ray blindly follows the voice and subsequent visions and is rewarded with a re
93
IT’s Last Chance to Lead Digital Transformation?
Tue, Apr 28th 2015 5:23p   Michael Porter
Dion Hinchcliffe has a very interesting article on IT’s role in Digital Transformation.  He makes the case that to date, IT hasn’t understood the need for digital transformation or the effort necessary to undergo a large set of changes demanded by it.  His data is compelling: Specifically, the change needed today is to shift out of being a relatively stodgy centralized technology support department — a role long invested primarily in automating and incrementally improving th
14
Mobile Is At The Top of CEOs Agenda for Digital Transformation
Wed, Apr 22nd 2015 9:17a   Mark Polly
You’ve probably heard a lot about mobile in the past two years.  In PriceWaterhouseCoopers 18th annual Global CEO Study (2015), 81% of CEOs said that mobile technologies are strategically important to their business.    PWC says, “The sheer ubiquity of mobile devices today has revolutionised customers’ ability to obtain information – which has, in turn, transformed how they perceive value and the type of relationships they want to have with companies.” PWC Technology
12
How George Proposed to Jane & Why CIOs Should Care: 2 of 2
Tue, Apr 21st 2015 8:51p   Sheri Hastings
We are not too far away from that kind of scenario playing out for all of us every day. Maybe three to five years, if not sooner.  This is coming and it WILL require a change in how organizations need to evolve to market, sell, deliver and support their customers  As companies design their support sites they are going to have to consider how the data they have about customers will be used,  not just by their own company but by other companies in a common data cloud. They will need to know and
9
How George Proposed to Jane & Why CIOs Should Care: 1 of 2
Tue, Apr 21st 2015 8:48p   Sheri Hastings
So many of the conversations from the Oracle Modern Customer Experience conference in Las Vegas are still on my mind. Many participants focused on how companies design the CX experience for the millennial generation. It was eye opening and frankly, also a bit perturbing. It was perturbing because as a baby boomer I don’t always understand how millennials think. In general, as baby boomers we want to be the ones to initiate our exchanges with the companies we patronize. We usually don’t u
8
Change Management in an Agile World
Tue, Apr 14th 2015 8:50p   David Chapman
The Agile method of IT project management has become increasingly popular over recent years, and rightfully so – it is a fantastic way of developing a new or improved technology.  It’s incremental and iterative approach allows for quality deliverables at project completion. This methodology, however, has caused many a headache for Change Management practitioners, who want to know what is coming when so that users may be prepared through communication, training, and other adoption techniques




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