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Latest 7 Posts
(New) Age Old Question: Does Customer Experience Drive Growth?
Wed, Aug 26th 2015 140
The Segment of Me.
Tue, Aug 18th 2015 25
“Follow the Leader” and Its Role in Successful Change Management
Mon, Aug 17th 2015 20
Leveraging Change Champions for Successful Adoption
Tue, Aug 4th 2015 21
The Benefits of Service-Oriented Architecture Approach for APIs
Mon, Aug 3rd 2015 19
The Importance of Context in the Change Management Decision
Tue, Jul 28th 2015 8
Digital Strategy in a Competitive World
Thu, Jul 23rd 2015 4
Top 10
(New) Age Old Question: Does Customer Experience Drive Growth?
Wed, Aug 26th 2015 140
Gartner Magic Quadrant for Horizontal Portals 2014: Seeing Shifts
Mon, Oct 6th 2014 29
The Segment of Me.
Tue, Aug 18th 2015 25
Leveraging Change Champions for Successful Adoption
Tue, Aug 4th 2015 21
“Follow the Leader” and Its Role in Successful Change Management
Mon, Aug 17th 2015 20
The Benefits of Service-Oriented Architecture Approach for APIs
Mon, Aug 3rd 2015 19
Cisco WebEx Social Bites the Dust
Thu, May 1st 2014 18
WebSphere Portal and UI Myths and Facts
Wed, Jul 30th 2014 18
Adobe Summit: Top new features in Adobe Experience Manager WCM
Wed, Mar 26th 2014 17
Enterprise Architecture Models for Digital Transformation
Mon, May 11th 2015 14




Recent Blog Posts
140
(New) Age Old Question: Does Customer Experience Drive Growth?
Wed, Aug 26th 2015 2:33p   Mark Polly
I’ve been really busy lately and missed a nice research report from Forrester back in July 2015.  In the report Does Customer Experience Really Drive Business Success?, analyst Harley Manning presented lots of data saying basically yes. To start with, however, Mr. Manning presented several Customer Experience (CX) leaders who have tanked recently and CX laggards who have soared. Forrester annually ranks companies in terms of overall CX, not just in terms of a company web site. Borders and
25
The Segment of Me.
Tue, Aug 18th 2015 5:52p   Beth Martin
Not too long ago I was clearly targeted in an email campaign and banner ads as a 40-something, suburban mom with kids that was preparing for “back-to-school.” I was offered some pretty good deals on sneakers, backpacks and organizational products for my home. Unfortunately, this retailer couldn’t have been more wrong. I am 40-something, single, live in an urban zip code and have 0 children. They placed me smack dab into the wrong demographic profile. I didn’t feel that this retailer “k
20
“Follow the Leader” and Its Role in Successful Change Management
Mon, Aug 17th 2015 10:56p   David Chapman
Last week while vacationing with my family at the beach, I came face-to-face with one of the most effective Change Management principles – people will follow the “right” people. You see, I don’t like crowds – whether it is in an airport, out at a park, or walking down a busy city street. I just don’t like them. Well, the same holds for the kitchen in the beach house! There’s nothing like trying to get to the refrigerator to get the ingredients and condiments to make sandwiches for
21
Leveraging Change Champions for Successful Adoption
Tue, Aug 4th 2015 4:37p   David Chapman
Have you ever felt like you’re one person against the world? Or possibly you’ve been overwhelmed trying to turn the battleship single-handedly? If so, take comfort! You’re not alone. Change managers, those responsible for garnering user adoption and engagement for a new system, tool, platform or process, are challenged with motivating hundreds, thousands, or even tens of thousands to new ways of working. Often, the change team itself can be very small with few personal relationships with t
19
The Benefits of Service-Oriented Architecture Approach for APIs
Mon, Aug 3rd 2015 1:29p   Eric Roch
Perficient’s integration practice is over 15 years old so we have been through the rise of proprietary integration brokers, the hype cycle of SOA, and the hyper growth of APIs and the rising popularity of microservices. These approaches and technologies are related with the common goal of systems interoperability and share a common lineage and evolution of technology and architecture. SOA has been successful by bringing a focus to standards-based interoperability but often had cost overruns w
8
The Importance of Context in the Change Management Decision
Tue, Jul 28th 2015 3:37p   David Chapman
Context is critical for any big decision, and Change Management is no different. In fact, context is more important for Change Management decisions than many others in business today. One of the biggest struggles that Change Management practitioners face is getting the buy-in from senior leadership that Change Management efforts are worth the investment. Let’s face it – Change Management isn’t always cheap. It’s not necessarily going to be a $20,000 bolt-on to a $1,000,000 project. To co
4
Digital Strategy in a Competitive World
Thu, Jul 23rd 2015 9:41a   Michael Porter
Daniel Rabbit blogged on Competitive Strategy in A Digital Age over on our Oracle Blog.  He makes a lot of great points so it’s worth a read and that’s not just because he mentions my much more famous namesake, Harvard Professor Michael Porter.  Here’s a couple thought provoking quotes Can leading players (in this case, market-leading companies) expect customer loyalty based on past results? ….. When a major shift occurred in an industry, such as the decline of a former
6
Don’t Underestimate The Power of Disruption
Wed, Jul 22nd 2015 4:00p   Michael Porter
Today I received an email from Uber asking me to take an active part in Ubers now public fight with Mayor De Blasio of New York City. Anyone who knows Uber won’t be surprised at this and at the changes to the app they made for all NYC users.  There’s another trend you can see from a Bloomberg article, How Uber Took Over a City about Portland’s challenges with Uber. Yet Uber was still Uber, and it began strangling Portland. It launched just to the north, in Vancouver, Wash.
8
Companies That Didn’t Update for Mobile Paying Price
Mon, Jul 20th 2015 4:23p   Michael Porter
CMO.com has an article outlining the price paid by companies who haven’t updated their sites to support mobile.   They are making reference to the fact that Google updates their algorithms to give preference to sites that support mobile vs those that don’t. Indeed, companies that weren’t ready for the so-called “Mobilegeddon” have lost up to 10% of traffic, according to ADI. “While there wasn’t a precipitous drop among non-friendly sites, the effect is pronounced over the
7
Sharper Picture of Social Media Influence
Wed, Jul 15th 2015 1:53p   Michael Porter
McKinsey has a great article on recent research defining the impact social media has on consumers.  While I’ll let you go to their article and get the complete picture, I can say I was surprised that they found that 26% of purchases were influenced by social recommendations.  Keep in mind that a social recommendation counts word of mouth and the sneakernet version of social. 26% of purchases are influenced by social recommendations. (tweet this) They also found that top influencers a




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