Erin Moloney flipped this to me via Healthcare Communication. I’ve embedded the video and some text from the original post. I’ll give my two cents afterward.
How do you excite hospital employees about an intranet redesign? Dartmouth-Hitchcock Center found a clever way. The center created a quirky video that follows the manager of its Web team as he spreads the word about the intranet throughout the hospital. His clever language (In the eye doctor’s office, he says, “We’ve set our sights on the intranet.”), his humorous testing of three employees’ use of the old intranet (and their subsequent breakdowns), and his spiffy hat make this an entertaining video.
So here’s what I really like about what he’s done. (besides the nice comments the Healthcarecommunication folks already noted:
He’s promoting the intranet redesign and getting their interest
He’s soliciting feedback via a survey that everyone can access
He plans on doing objective user tests. An objective test tries to get the user to complete a task like searching for a specific form rather than asking their opinion.
The humor is great. We all know too many intranets leave something to be desired. He does a great job making light of some deficiencies of the intranet while telling them that over the next little while it will get better.
He sets the expectation that it will take a couple years to complete this effort. I love that he’s already telling them it’s complicated.
So yes, take a look at the video if you haven’t already done so.
Digital Asset Management in IBM Digital Experience
Mon, May 20th 2013 10:14a Mark Polly I mentioned in a previous blog how IBM is integrating Digital Asset Management (DAM) into WebSphere Portal and Web Content Management. At the IBM Exceptional Web Conference, IBM’s Stephan Hepper is demoing this integration. The DAM is actually the MediaBeacon product and IBM and MediaiBeacon has created seamless integration between the products. By combining both products, you get a really great DAM solution in IBM’s flagship product. IBM is also planning to integrate this with [read] Keywords: connections
But Don’t Stalk Me
Fri, May 10th 2013 6:21a Michael Porter Back in March, I mentioned a Global Survey Oracle did on customer experience. That’s been a hot topic of late in my world. As part of that survey, they continue to build off of the nuggets of information found in that survey. Emil Fernandez pointed me to an update on that survey that includes a video on millenials and how they wish to engage or be engaged. The short video highlights a few way they would prefer to engage. I found it hilarious that at about 45 seconds, one teenager say [read] Keywords: oracle
Portal Beauty and the User Experience
Thu, May 9th 2013 6:18a Michael Porter Dr. Marci Stochak-Chavez just posted an article on our health blog somewhat related to yesterday’s post. She focuses on whether beauty is in the eye of the beholder for a portal. In here article, she references a design a portal challenge in New York City. This challenge pushes contestants to create a nice interface while also using key standards like the Blue Button and the Direct Protocol to transmit medical records.
Dr. Marci makes one quote it’s easy to agree with.
I be [read] Keywords: interface
If You Build a Patient Portal Why Won’t They Come?
Wed, May 8th 2013 6:21a Michael Porter Joe Jacobellis, a member of the Design Experience team at a client pointed out this interesting article about patient portals by Steve Wilkins. It’s titled, “If You Build a Patient Portal Why Won’t They Come?“ Before you read it, let me give you some history:
The Affordable Care Act mandates that all patients have access to their medical record (lab test, allergies, discharge instructions, etc.)
In various stages, hospitals and clinics need to give you electronic acc [read] Keywords: community
Salesforce Communities: The Portal is Dead…Long Live the Portal
Thu, May 2nd 2013 6:18p Axel Newe Today Salesforce.com announced its long awaited release of Communities, which in Salesforce’s own words ended the era of legacy portal software. These are heady words, but Salesforce may have actually created something that is taking the portal concept into a different direction. The motor that is driving Communities is Chatter, Salesforce’s social collaboration platform. Salesforce.com used to have distinct offerings for Partner and Customer portals. With Communities, Partners, [read] Keywords: collaboration