|Latest 7 Posts
| Is Converged Infrastructure cure for your data center headaches?|
Thu, Apr 17th 2014 33
| 5 Things That Should Be Keeping CMO’s Up at Night|
Thu, Apr 17th 2014 55
| IBM Acquires Marketing Automation Player Silverpop|
Tue, Apr 15th 2014 70
| The Ideal Length of every Tweet, Facebook Post and Headline|
Tue, Apr 8th 2014 102
| 5 Key Strategies for Omni-Channel Marketing|
Mon, Apr 7th 2014 127
| Liferay Releases SDK to Speed Up Custom Mobile App Development|
Tue, Apr 1st 2014 87
| Adobe Summit: Designing an integrated customer profile|
Thu, Mar 27th 2014 83
| Official Sitecore Training – Recommendations on Who, What & When|
Sun, Dec 23rd 2012 411
| SharePoint migrations may cause consternation|
Sun, Feb 16th 2014 334
| IBM Connect: Demos|
Mon, Jan 27th 2014 317
| Gartner Magic Quadrant for Horizontal Portals 2013|
Wed, Sep 25th 2013 311
| IBM Connect: Keynote Guest Speaker: Seth Meyers|
Mon, Jan 27th 2014 272
| Optimizing Experiences Using IBM TeaLeaf|
Tue, Jan 28th 2014 253
| IBM Connect: Vision and Direction|
Mon, Jan 27th 2014 242
| Mobile apps using IBM Worklight and WebSphere Portal: a tutorial|
Tue, Sep 4th 2012 233
| What’s coming in WebSphere Portal and WCM|
Tue, Jan 28th 2014 229
| IBM Connect: Social Next What’s Coming to Social|
Mon, Jan 27th 2014 218
||Lotusphere Opening General Session
So I, Mark Polly, and Jonathan are at Lotusphere. The opening session always provides an interesting set of news. Here’s the key highlights
To start OK GO played three songs to kick it off. They have some interesting internet music videos worth checking out.
Click here to view the embedded video.
As anyone who follows should expect, the theme is social, social, social. Alistair Rennie kicked it off by introducing Michael J Fox. He’s as humorous as ever even as he talk the lighter side of life and Parkinsons Disease.
IBM defined social business as the applications of social tools and culture to a business, processes, and transactions. It includes the transactions themselves and the insights you can gain from them. It leads to an idea called collective intelligence. Collective intelligence enables you to
- augment skills and improve workload
- Discover insights into your business
- Improve the process
It’s a competitive differentiator. It brings about new platforms, cultures, skills, and insights. It’s rethinking. It’s like Moneyball. Alistair makes the point that technology does matter, it’s just not the only part of the equation.
Key themes in the technology
- Social networking
- Content in motion (e.g social content)
- Process and information
- All based on open standards so integration can occur to the social platform above
“Social Business is not an IT project. It cannot be a management edict.” It’s Business made Social
Emerging roles will include Community Managers.
IBM Connections Next will include
- Improved Activity stream which is a single intelligent place that includes apps, external services, mails, feeds, etc.
- access to a wide variety of apps that let you act on transactions and content from the stream itself. (really cool)
- Showed ProjExec from Trilog in the activity stream
- Showed a New Service Order from SAP in the stream that lets you act on it immediately
- Viewed a file, shared it, etc. Even showed the ability to edit a document from the stream directly in the browser.
- created an Activity and assigned sections of the document to other people
- Read mail from your stream
- Quick view of calendar (like Exchange and Domino)
- Share always available
- New activity stream
- Ability to post community status updates
- Community owners have access to community metrics on people, participation, etc.
- Real time group video (via Polycom technology although I’m sure others can do it)
- Integration to ECM like Filenet
- includes checkin and checkout, editing of metadata
- Now shows related communities and allows you to associate your community to others. This would include internal and external communities
- Example: question on facebook can be transferred to an internal community forum
- Mobile experience for Connections looks really good
- Newspaper like approach makes it easily readable
- IBM Connections Mail
- as noted before, can connect to Outlook and Notes
- Pushes it all Connections in the stream
- IBM docs can be in the cloud or on your computer
- It’s part of a desire to unlock the content wherever it may reside
- “SharePoint is a document coffin“
New Mobile Capabilities
- Using Notes Traveler to do quick demo
- New Symphony (IBM version of OpenOffice) viewers
- Can upload from a connections app (he was using a tablet)
- Showed the next release of the Connections app on Android
- Has tighter integration with the hardware
- make call, send email, share business card all from the Connections app
- Sametime client can remain suspended in the background to save battery life
- Uses Apple notification service when message comes in
- Allows voip calls for voice and video
- Polycom, Aruba, and other partners enable this
- Also was using a Plantronics headset
- Just added support for Windows phones on Nokia devices
Bayer Material Science CIO, Kurt Derow spoke. Bayer Material sicence researches a lot of materials innovations like using CO2 as material input and making nanofoam. They decided to use IBM Connections and deployed small but quickly. Connections use grew virally to several thousand users and is now rolling out to over 125,000 users. Existing content will be migrated to Connections from other systems.
Operating a social business is changing a culture. Rather than use lists in excel to track users in a launch, they used tags in profiles to find for example key user and Melbourne. It’s much more than just technology. Psychology is involved as well. However, without easy to use technology they can’t make that next step.
Exceptional web Experience
Needs to be mobile, scalability, provide rich content, access to social communities, and access to analytics. IBM created the Customer Experience Suite to provide all of these items. New news. IBM Experience Suite next is now open. That includes PortalNext, WCMNext, and Web Experience Factory Next.
- Started with a tablet as main input device
- Mobile themes make it easier to take existing site and “mobilize it.
- Includes resize as real estate change and as landscape or portait mode changes
- Showed in context page management systems with access to authoring and analytics
- Edited a content article in the iPad
- Noted all of the out of the box features with themes, templates, etc.
- Key takeaway is that you don’t need to start from scratch
- Made changes to a video (that’s new in Next)
- Then dragged a new article onto a slide bar
- Showed new comments with highlights on content. That’s an interesting approach to using comments with more than just typing in a box
- Showed dashboards with data coming from a variety of systems
- Mashed with data coming from analytics, sentiment analysis, etc.
- Was able to drill down into sentiment on a specific piece of content
- Showed sentiment tracking on LS12 tweet. (It was positive)
- Showed comments in the sentiment analysis
- Highlighted that the site changes as the channel changes (move from table to laptop and it changes)
- Includes the ability to incorporate comments etc.
- Can turn on web analytics and show graphs inline for each piece of content. (looks really cool)
- Shows survey results inline
- Bryan notes that it will easiliy integrate to smarter commerce (I’m somewhat skeptical of this but probably need to dive deeper before final judgement)
- Built a new page
- Used a number of page templates
- Like community
- made it externally facing and includes a number of portlets like activity stream, members, blogs, discussions, voting, etc.
- Lufthansa processes 72,000 online transactions in 60 seconds
- Adding social into customer service process improves satisfaction by 18%
- See a 15% boost in revenue when implementing social
- 68% of people now access a social network through a mobile device
- 38% of mobile users make purchases via their device
Sandy Carter, “Websphere Portal plans to be THE social portal”
Denise Hatzidakis, CTO of Premier
Denise Hatzidakis, former Perficient rock star, spoke about what Premier is doing. Their key challenge is about health reform.
“My first grader doesn’t think twice about seeing online assignment, grabbing a tablet and talking with cousins oversees.”
- A doctor may only have access to a limited amount of information.
- Knowledge and numbers may not be the end all be all.
- Once they have the intelligence, they need to find the triggers. “Shape the plume of data and define the world”
- It requires collaboration across the industry. Today, healthcare sees a huge number of mistakes causing $18 billion on unnecessary expenses
- Connected care is becoming the new normal
- Premier wants to create an effective model for care and innovation
Notes and Domino Demos
- Enhancing Notes and Domino incorporates activity stream mentioned previously
- Lets in context content into your inbox
- Other applications that support open social standard can send it into your inbox
- Lombardi business process
- XPage apps can be emdedded
- change content in the app
- send the notification to mail
- Interact with the content in your email
- embed social services in your applications
- this includes a number of objects available from xpage designer
- Enhancing webmail and inotes
- Putting Sametime client into iNotes
- All the open social supported transactions are also supported in iNotes
- Notes doc links which usually need the Notes client are now available as web pages. (Lots of excitement on this one)
- Note: it needs a browser plugin to do this
- Notes Social Edition coming soon
- All notes users now entitled to Connections Profile and Files.
- Xpages now uses Open Social
- Can now run Notes DB’s on the web. Again, you get this via a browser plugin
- New XWork Server
Winner of the Social Business Application Development: Trilog Group
- Building open social gadgets for almost all their services like profiles, etc.
- This seems like a very interesting way to extend those services outside of the IBM world
Mike Rhodin, Senior VP in the IBM Software Group, spoke about the cloud. Cloud technologies represent opportunity to not only advance but reinvent IT. IBM has been investing in cloud capabilities for the past decade. This past fall, IBM launched IBM SmartCloud which is one location for all the Cloud offerings.
The newest addition to SmartCloud is LotusLive. LotusLive will join the SmartCloud as, “IBM SmartCloud for Social Business” (say that ten times fast).
Client GAD talks about his company and how they reach and connect with customers.
- Banks rely on GAD to stay at the forefront of consumer changes
- GAD noticed consumers using iphones, ipads and other devices.
- GAD introduced WAVE.
- first goals was to have banks become social businesses
- enable banks to become independent of local client server environment
- create new service models
- cut expenses
- Launched Bank 21 web is a browser based solution in a private banking cloud
- solved the connectivity problem between a browser and all banking services
- can be inside the bank and between client and banks. introduces new social capabilities
- Shows customers new service
- Introduces ECM capabilities
- Based on WebSphere, IMS, and DB2
- All in the cloud
Partner Award: Best Social Business Solution in the Cloud: Applicable Limited from the UK
Best of Lotusphere: Ascendant Technology
Dr. Jeffrey Burns, Chief of Critical Car at Children’s Hospital Boston.
- Medicine 100 years ago became more scientific. Medical school and mentoring took off
- We have doubled our life expectancy
- Not much has changed. It’s the same school and mentoring.
- But it doesn’t allow to scale this training and transactions
- Dr. Burns has done consults all over the globe
- Girl in Boston was critically ill with blood stream infection
- was not responding to treatments
- tried a few interventions and she lived
- Girl in Guatemala City
- Had same blood stream infection
- Opened up a video to Dr. Burns but had a bad video link
- Was able to give advice to help
- three months later he saw a father, mother and little girl. this was the girl from Guatemala city.
- This girl was saved using the internet
- Sometimes technology provides a window into saving lives
- Saw his son playing in teams with kids across the globe (Call of Duty of course)
- There are serious eduational principles involved
- form hypothesis, test it, get immediate feedback
- Then saw the adult learning cycle on the Masters Website
- Brought IBM Interactive in after seeing it.
- Rational things to improve kids health
- Need a solution for a resource limited environment
- built a collaborative site
- exists connected and disconnected
- worked with IBM, MIT online courses, and Dr. Burns team
- Provides information on demand for a reliable platform
- Provides a social network to connect doctors around the world
- Dr Burns for his expertise
- Malaria experts on Pacific Rim
- Provides training to show others how to “do”
Jan 16, 2012
| Recent Blog Posts
Is Converged Infrastructure cure for your data center headaches? |
Thu, Apr 17th 2014 2:12p Brendon Jones
Oracle recently upgraded their Virtual Compute Appliance (OVCA) to X4-2. It was launched earlier in 2013, with adoption accelerating. It’s particularly useful for consolidating non-workload specific applications into a single managed environment. Applications may be installed on Windows, Linux, or Solaris.
OVCA is part of Oracle’s portfolio of Converged Infrastructure, also known as Engineered Systems. This portfolio includes:
Exadata Database Machine and Oracle Database Appliance & [read] Keywords: connections
5 Things That Should Be Keeping CMO’s Up at Night |
Thu, Apr 17th 2014 9:12a Michael Porter
Thanks to Sharon Suchoval for pointing me to this. Unless you’ve been hiding under a rock, anyone close to Marketing knows that the digital migration has unleashed a sea of change in the Marketing Department and the CMO. The Oracle Social Spotlight has an article about 5 Things That Should Be Keeping CMO’s Up at Night. It’s a somewhat light hearted post on a potentially heavy topic. I’m not going to reveal everything but let me give you the five things. They are su [read] Keywords: oracle
IBM Acquires Marketing Automation Player Silverpop |
Tue, Apr 15th 2014 1:14p Michael Porter
The enterprise marketing management space has been heating up for the past couple years. IBM, Salesforce, Oracle, Adobe, and Microsoft have all made one or more acquisitions here and it hasn’t stopped. Just a few days ago, IBM bought Silverpop, an Atlanta based cloud marketing automation player with customers in both the B2B and B2C space. This is in addition to IBM’s Unica and Xtify acquisitions. As IBM puts in in a Destination CRM article,
“Across the board, we’ [read] Keywords: ibm
The Ideal Length of every Tweet, Facebook Post and Headline |
Tue, Apr 8th 2014 6:12a Mark Polly
I think every writer at one time or another has thought about how long is too long for a post, tweet or headline.
As I typed my headline into WordPress, it was kind enough to tell me that my headline is 59 of 65 characters. I never understood if WordPress thought 65 was the max or the ideal size for my headline.
Reading through Zite (soon to be Flipboard) today, I came across this article by Kevan Lee at Fast Company: The Proven Ideal Length of Every Tweet, Facebook Post, and Headline Onlin [read] Keywords: facebook
5 Key Strategies for Omni-Channel Marketing |
Mon, Apr 7th 2014 11:11a Mark Polly
IBM recently conducted a webinar titled “5 Key Strategies for Omni-Channel Marketing” in which they discussed the following strategies:
Collect data that helps create customer profiles
Analyze that customer data to find actionable insights
Decide how to allocate your budget across the right channels to reach the right audiences
Manage the interactions with customers across the channels
Optimize your messages, offers, and capture reactions to feed the data collection process
Within [read] Keywords: ibm
Liferay Releases SDK to Speed Up Custom Mobile App Development |
Tue, Apr 1st 2014 9:11a Michael Porter
This just in, Liferay has a new SDK for custom mobile apps. They will release it to the public on April 2nd. Here’s the press release.
Liferay Releases SDK to Speed Up Custom Mobile App Development
New developer toolkit helps Liferay’s customers develop and manage sophisticated mobile apps
LOS ANGELES – (April 1, 2014) – Liferay, Inc., which makes open source portal software, is releasing a mobile software development kit today. The Mobile SDK is part of Liferay’s commitment [read] Keywords: collaboration
Adobe Summit: Designing an integrated customer profile |
Thu, Mar 27th 2014 4:15p Mark Polly
Matthew Rawding, a Consulting Manager with Adobe. talked about how to use Adobe Campaign to create an integrated customer profile. So what is an integrated customer profile?
An integrated customer profile is a main pillar of Adobe Campaign. Also included in Campaign are targeted segmentation, visual campaign orchestration, cross-channel execution, real time interaction management, and operational reporting.
The goal is to build the most comprehensive view of a customer possible based on the [read] Keywords: consulting
Adobe Summit: New Video Analytics in Adobe Analytics |
Thu, Mar 27th 2014 3:12p Mark Polly
Scott Smith presented a session on video analytics. Analytics regarding video has been rough to achieve. There have been few standards and the complexity has been high.
Adobe Summit: The Convergence of Search and Social |
Thu, Mar 27th 2014 12:12p Michael Porter
Marc Blinder, Director of Social Marketing at Adobe and Jon Beeston, Director of New Product Innovation at Adobe presented on the trend of search and social convering. Twitter is a great example of that where we share but also search.
Theme: Search and Social platforms are converging – which means successful marketers musth have one unified team with one set of data.
Key takeaways from this session
Connect: facebook to offline experience. feed the metadata
Bring: search and social teo [read] Keywords: development
Amazon Slashes Pricing for Several Cloud Services |
Thu, Mar 27th 2014 11:12a Michael Porter
I recently blogged about Google’s Bigger, Cheaper Cloud and now it looks like Amazon has responded. CRN has an article about Amazon’s announcement of 10%-40% cuts for M1, M2, C1 and CC2 instances. Amazon didn’t make much reference to Google and they have cut prices a number of times although the timing is suspect.
Amazon’s EC2 M3 instances are dropping 38 percent, while C3 instances are being cut by 30 percent. All of these EC2 figures are for instances running Linux, [read] Keywords: database