IBM Connections Auditing and Compliance Infrastructure
I attended a session with Rene Schimmer, Offering Manager, IBM on Connections auditing and compliance. As social business continues to grow and become the norm, auditing and compliance becomes more critical, especially in certain industries that are subject to government regulations.
Social Business and Compliance
There are quite a few key concerns with governance, risk management and compliance for social business. These include:
Avoid conflicts of interest (between employes, customers, partners and/or investors)
Establish safe practices and policies on how to use social media
Protect reputation and image
Protect confidential information
Balance information retention and storage cost
There are quite a few regulations which have existed for some time in financial services, energy, healthcare and government which directly impact social solutions. A best practice is to develop safety conscious external practices and a managed social business network for internal communications.
To demonstrate the importance of this, 98% of companies cite defensible disposal of information is important to governance yet only 22% of companies can prove they have done this properly. A typical average cost to retrieve information per legal action can be around 3 million and 70% of the information is typically irrelevant. This problem only grows as social tools become pervasive.
Here are the typical information life-cycle steps for email or document retention.
Analyze and dispose if not relevant (This is a risk if the wrong content is exposed)
Archive (This can be expensive)
Connections is different because now you don’t just have email and documents, you have profiles, communities, forums, wikis, activities, blogs and more. This complicates the information life-cycle problem since there are many different types of content.
Compliance Related Capabilities in Connections 3.0.1
Connections has the following built in auditing and compliance capabilities.
Simplified UI customization
IBM Connections Event SPI
Real-time events are generated for all create, update and delete operations.
End-user changes in preferences
Automatic system events
Moderation is the process of controlling end user content ensuring it is appropriate. This helps control the quality of communication making sure it is appropriate.
There are 2 types of content moderatoin:
Automatically – E.g. a profanity filter grammatically looks at words and replaces them or blocks the content
Manually – putting content in a queue and manually review it
Triggered by flagging published content
End user reports content
Content reviewed for appropriateness
Enabled in both the UI and the APIs
Vantage for IBM Connections
Vantage is a product by Actiance that helps organizations manage compliance across Connections.
Content logging captures content posted even if deleted
eDiscovery – Reviewer UI shows content in context of related items
Real time integration captures events instantly
Real-time content monitoring
Granular policies to map compliance requirements
Send alerts via email, e.g. when prohibited content is posted
Content can be reproduced even with formatting
Vantage also supports Sametime
After viewing a demo of Vantage, it looks like a strong product capable of meeting many of the compliance regulations and concerns an organization has.
Digital Asset Management in IBM Digital Experience
Mon, May 20th 2013 10:14a Mark Polly I mentioned in a previous blog how IBM is integrating Digital Asset Management (DAM) into WebSphere Portal and Web Content Management. At the IBM Exceptional Web Conference, IBM’s Stephan Hepper is demoing this integration. The DAM is actually the MediaBeacon product and IBM and MediaiBeacon has created seamless integration between the products. By combining both products, you get a really great DAM solution in IBM’s flagship product. IBM is also planning to integrate this with [read] Keywords: connections
But Don’t Stalk Me
Fri, May 10th 2013 6:21a Michael Porter Back in March, I mentioned a Global Survey Oracle did on customer experience. That’s been a hot topic of late in my world. As part of that survey, they continue to build off of the nuggets of information found in that survey. Emil Fernandez pointed me to an update on that survey that includes a video on millenials and how they wish to engage or be engaged. The short video highlights a few way they would prefer to engage. I found it hilarious that at about 45 seconds, one teenager say [read] Keywords: oracle
Portal Beauty and the User Experience
Thu, May 9th 2013 6:18a Michael Porter Dr. Marci Stochak-Chavez just posted an article on our health blog somewhat related to yesterday’s post. She focuses on whether beauty is in the eye of the beholder for a portal. In here article, she references a design a portal challenge in New York City. This challenge pushes contestants to create a nice interface while also using key standards like the Blue Button and the Direct Protocol to transmit medical records.
Dr. Marci makes one quote it’s easy to agree with.
I be [read] Keywords: interface
If You Build a Patient Portal Why Won’t They Come?
Wed, May 8th 2013 6:21a Michael Porter Joe Jacobellis, a member of the Design Experience team at a client pointed out this interesting article about patient portals by Steve Wilkins. It’s titled, “If You Build a Patient Portal Why Won’t They Come?“ Before you read it, let me give you some history:
The Affordable Care Act mandates that all patients have access to their medical record (lab test, allergies, discharge instructions, etc.)
In various stages, hospitals and clinics need to give you electronic acc [read] Keywords: community
Salesforce Communities: The Portal is Dead…Long Live the Portal
Thu, May 2nd 2013 6:18p Axel Newe Today Salesforce.com announced its long awaited release of Communities, which in Salesforce’s own words ended the era of legacy portal software. These are heady words, but Salesforce may have actually created something that is taking the portal concept into a different direction. The motor that is driving Communities is Chatter, Salesforce’s social collaboration platform. Salesforce.com used to have distinct offerings for Partner and Customer portals. With Communities, Partners, [read] Keywords: collaboration