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Latest 7 Posts
But Don’t Stalk Me
Fri, May 10th 2013 125
Portal Beauty and the User Experience
Thu, May 9th 2013 107
If You Build a Patient Portal Why Won’t They Come?
Wed, May 8th 2013 101
Salesforce Communities: The Portal is Dead…Long Live the Portal
Thu, May 2nd 2013 101
Gartner Keynote: Don Norman on emotion
Wed, May 1st 2013 58
The Mobile Workspace – Connect, Share, Collaborate and Collide
Wed, May 1st 2013 66
Gartner Portal, Content and Collaboration – Opening Session
Mon, Apr 29th 2013 72
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Wed, Sep 19th 2012 549


Lotusphere Keynote with Tim Berners Lee, Watson, and Others
Michael Porter    

So during the keynote this morning they spoke about how Wastson works and how it might have real life applications.  To kick off, the speaker noted how Watson works

  1. Understands natural language and human speach
  2. Generate probabilities on the correct answers
  3. Learns as it goes

All this is built on a massively parallel architecture optimized for Power 7.  (Power 7 is the architecture we have seen massively increase Portal throughput as well)

So how to make Watson work?  They are looking at healthcare in the following scenario

  • Watson acts as an assistance
  • It hears the symptoms and makes an initial indication
  • It next looks at family history which may result in a change
  • It overlays patient history
  • It then overlays any medications being taken
  • At this point, it can give a probabilistic determination as to what may be the cause of the patient’s problem

IBM recognizes that is can’t work alone in something like the healthcare so they are partnering with Wellpoint and Cedars Sanai.

Other possibilities include the idea of Watson and social collaboration.  The social collaboration can enhance Watson.  It can glean insight from social networks like Doximity to make better determinations

Andy Miller of Polycom on mobility, cloud, millenials and others

Note: Tim Berners Lee spoke on the value of the Semantic web.

Andy Miller is the president and CEO of Polycom.  He came to give a vision of video communications.

Myth: Video communications is built around savings on travel by putting people in a room

Reality, video ubiquity takes it out of a conference room and puts it in lots of other locations.

Video ubiquity will put these services in the cloud and make it available to the consumer, not just large businesses

Case Studies

  • 8 of the top 10 hospitals and all top 10 pharmaceuticals worldwides use video technology to make treatment decisions
  • 4 of the top 5 colleges use Polycom
    • Yale, Harvard, Standard, Brown ,Columbia
  • Army, Navy, Airforce, and various state and local governments are using video techology
  • 10 of the largest banks and six larges insurance company use video to save costs and streamline operations.  This includes video kiosks to connect to an expert
  • Five of the top entertainment and media are reducing production time
    • scripted in Chicago, filmed in NY and edited in LA. Video cuts the time to do all this

Top 5 trends in collaborative communications

  1. This next generation was raised on video
    1. 66% of mobile traffic by 2015 will contain video
  2. Proliferation of mobile devices
    1. expect 320 Million tablets by 2015
    2. 92% of Fortune 500 are deploying iPads today
    3. Tablets do and will support
  3. Network readiness
    1. All the major networks (ATT, Sprint, Verizon, T-Mobile, etc) are supporting higher capacity.
  4. Social connectedness
  5. All delivered through the cloud
    1. Deliver video without premise based eqiupment

Tim Berners Lee, Minoja, and Andy Questions

What are teh avenues and pitfalls when connecting to the semantic web?  It depends on the current intranet’s capacity and stability. It also depends on how open the internet is.  Tim then took the time to rail against SOPA in the House and PIPA in the Senate

What is the role of the knowledge worker?  They will have a lot of growth opportunities. The semantic technologies will drive a new class of opportunities to engage and talk about driving business outcomes.  This will put new demands on them.  They will have to understand how it works and how to use the tools.

On the IT side do you see the lines between business and IT blurring?  The lines are already blurring.  Business wants to reduce the time between strategic intent and actually doing it.  Those who cut that time will succeed.

Are you envisioning a real generation divide between digital natives and digital immigrants?  Yes but new tools will help bridge that divide.

Are their more personal applications of Watson?  Can’t date Watson but Watson can find a partner.

Tim, can you give us concrete steps to get business value from the semantic web now?  You need people who understand the semantic web.  Find bright people. It’s changing so quickly.  The open standards make it easy to evolve quickly.  Advice, join in building those standards.

follow up: to your first point, we don’t have the skills so your emphasis in on hiring for the skills.  Tim said, “I’m training.  Give them a chance to play. Let them download and play with it. It’s free”

Andy, besides calling Polycom, what do you have to do to move the needle on mult-media: There are several things. utilize what you have in place. Bring tools like Sametime. Don’t follow a rip and replace philosophy.   Secondly, understand your supply chain requirements. Understand the roadmap of how you communicate with your supply chain

Minoja, on the them of AI providing real benefits, what do I do when I get back to the office: 1. Educate yourself on what it can do.  Share it. 2. Enable. Unlike ERP systems you can start small.  With social technologies you can start implementing with a small number of people.



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Jan 18, 2012
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Recent Blog Posts
125


But Don’t Stalk Me
Fri, May 10th 2013 6:21a   Michael Porter
Back in March, I mentioned a Global Survey Oracle did on customer experience.  That’s been a hot topic of late in my world.  As part of that survey, they continue to build off of the nuggets of information found in that survey. Emil Fernandez pointed me to an update on that survey that includes a video on millenials and how they wish to engage or be engaged.  The short video highlights a few way they would prefer to engage. I found it hilarious that at about 45 seconds, one teenager say [read] Keywords: oracle
107


Portal Beauty and the User Experience
Thu, May 9th 2013 6:18a   Michael Porter
Dr. Marci Stochak-Chavez just posted an article on our health blog somewhat related to yesterday’s post.  She focuses on whether beauty is in the eye of the beholder for a portal.    In here article, she references a design a portal challenge in New York City.  This challenge pushes contestants to create a nice interface while also using key standards like the Blue Button and the Direct Protocol to transmit medical records. Dr. Marci makes one quote it’s easy to agree with. I be [read] Keywords: interface
101


If You Build a Patient Portal Why Won’t They Come?
Wed, May 8th 2013 6:21a   Michael Porter
Joe Jacobellis, a member of the Design Experience team at a client pointed out this interesting article about patient portals by Steve Wilkins.  It’s titled, “If You Build a Patient Portal Why Won’t They Come?“  Before you read it, let me give you some history: The Affordable Care Act mandates that all patients have access to their medical record (lab test, allergies, discharge instructions, etc.) In various stages, hospitals and clinics need to give you electronic acc [read] Keywords: community email integration mobile
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Salesforce Communities: The Portal is Dead…Long Live the Portal
Thu, May 2nd 2013 6:18p   Axel Newe
Today Salesforce.com announced its long awaited release of  Communities, which in Salesforce’s own words ended the era of legacy portal software. These are heady words, but Salesforce may have actually created something that is taking the portal concept into a different direction. The motor that is driving Communities is Chatter, Salesforce’s social collaboration platform. Salesforce.com used to have distinct offerings for Partner and Customer portals.  With Communities, Partners, [read] Keywords: collaboration applications
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Gartner Keynote: Don Norman on emotion
Wed, May 1st 2013 4:18p   Jonathan Distad
Don Norman is well known cognitive scientist who has spoken and written extensively on emotion and design in everyday things.  Today he is speaking at the Gartner Portal, Content and Collaboration Summit in San Diego.  He talked about how why and how emotions drive our decisions and our behaviors.  Something that we all know is important but in IT we often focus on the function and too little on the emotion. Employees are people.  If they are seen as a cost center that is a missed opportunit [read] Keywords: collaboration application applications email google microsoft mobile server
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The Mobile Workspace – Connect, Share, Collaborate and Collide
Wed, May 1st 2013 4:18p   Glenn Kline
The Gartner Portals, Content & Collaboration Summit 2013 provided an intriguing panel discussion called  “The Mobile Workspace – Connect, Share, Collaborate and Collide.“  The attendees included  Ken Parmelee – mobile and wireless, Karen Hobert – security and risk strategy consultant, Mike Gotta – social software analyst  and Daryl Plummer of Gartner.  The discussion was lively and informative and focused on the dynamics of mobility in the workspace where [read] Keywords: collaboration policies applications enterprise mobile security social software wireless workspace
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Gartner Portal, Content and Collaboration – Opening Session
Mon, Apr 29th 2013 10:17a   Jonathan Distad
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111


Salesforce: Customer Company – Chicago
Thu, Apr 18th 2013 9:16a   Jonathan Distad
McCormick Place – Chicago Waiting for Marc to hit the stage in this ‘intimate’ town hall here is Chicago.  A client of ours, Cars.com, is talking about how they use Salesforce to help sell and crunch data:  Adding value to the data through customizing reporting back from the dealer giving a better experience for the consumer. “we love chatter” – it is THE tool that makes work better.  Onboarding has never been more fun that using Chatter. Every person at t [read] Keywords:
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Sitecore a Strong Performer in WCM according to Forrester!
Tue, Apr 9th 2013 2:14p   Jamie Stump
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647


Developing SharePoint 2013 Apps
Mon, Apr 8th 2013 7:16a   Mark Polly
I recently purchased the book Microsoft SharePoint 2013 App Development to try to get more familiar with the changes coming about in SharePoint 2013 apps.  The link points to the O’Reilly site, but you can also get it from Amazon too.  (As a side note, I find it very hard to read a printed book anymore; everything I’ve read in the last two years has been on one of my mobile devices.) SharePoint 2013 introduces a new application model that Microsoft intends to correct several of the [read] Keywords: application applications development javascript microsoft mobile office security server sharepoint




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