198 Lotus blogs updated hourly. Who will post next? Home | Blogs | Search | About 
Latest 7 Posts
Speaking at Dreamforce 2017
Thu, Oct 5th 2017 19
Do you want bleedyellow.com? The charity auction has opened.
Mon, Aug 21st 2017 2
We looked for a Community Manager – and we got the best…
Fri, Aug 18th 2017 5
We are hiring – Developer Evangelist in EMEA @ Salesforce
Mon, Jul 17th 2017 1
A great example for a community-focused site (and it’s promotion)
Mon, Jun 26th 2017 3
We are hiring – Community Program Manager or Admin Evangelist @ Salesforce
Thu, Jun 22nd 2017 2
Why and how to support your speakers before their talks
Wed, Jun 21st 2017 3
Top 10
Speaking at Dreamforce 2017
Thu, Oct 5th 2017 19
IBM Notes 9.0.2 for Mac OS X is there (yeah, you read it correctly, 9.0.2)
Tue, Sep 29th 2015 12
How to start learning Salesforce Development – Join the Community
Mon, Aug 15th 2016 11
Reached the ranks of a Trailhead Ranger
Thu, Dec 29th 2016 9
TrailheaDX – Lightning, LockerService, Lenny Kravitz and meeting Steve Wozniak
Fri, Jun 10th 2016 8
Using the Websphere Liberty Profile Maven repo with Gradle
Tue, Jun 16th 2015 7
IBM Traveler available – with support for iOS 9 and Windows 10 Pro
Wed, Aug 26th 2015 7
Vaadin certified
Tue, Jan 13th 2015 6
My 1st Dreamforce – it was a blast
Thu, Oct 20th 2016 6
Call for Papers – Dreamforce 2017 – RUSH!!!
Fri, Jun 2nd 2017 6

Preparing customers and partners for cloud updates done right
Twitter Google+ Facebook LinkedIn Addthis Email Gmail Flipboard Reddit Tumblr WhatsApp StumbleUpon Yammer Evernote Delicious
René Winkelmeyer    

One thing that always bothered me in the past when working with cloud-based products was the “surprise factor”. While it’s a big advantage of a cloud solution that an update is immediately available for all users – it can also be a big pain.


When I talk about the “surprise factor” I’m talking about the availability of new features, changed UI or changed behaviour. Depending on the friendliness of your provider you may get an information that an update will happen on date X (hopefully some time in advance). And you may get a change list of the upcoming changes, so that you can try to prepare yourself and your users.


But… do you have access to the update in advance? So that you can play (and mess) around with the changes before your users can? And update your training materials or train your support staff? Or test – if available – your custom integrations? Sadly I experienced situations where that wasn’t the case. Anyone got the same update at the same time. That’s sometimes no real fun, especially when you have to handle tens or hundreds or thousands of users in your environment.


This is a point where I’ve fallen in love with our process at Salesforce.


As you may know we’re delivering three full releases a year across all our cloud offerings. Which means that customers and partners can expect many feature additions – three times a year. And when I say “many” I mean “many” (see the 492 pages of documentation for the Winter ’17 release here). But lets start from the beginning…


Salesforce has the concept of an “organization” (or “org” as it’s mostly called). An org represents a single tenant in our trusted multi-tenant environment.

You can get an org in many different flavors. For example as a free Developer Edition (DE org) or as a fully fledged production org. Besides the regular production orgs we also offer Sandbox orgs. A Sandbox represents a full copy of your code and data, so that you can test-drive changes in your environment their before they hit production. That includes your daily custom development – or our releases.


When a new release arises (remember, 3 times a year) you have the opportunity to upgrade your sandbox with a preview upgrade. So you’ve 6-8 weeks time to run your tests, modify your training materials etc. Why 6-8 weeks? Because the preview upgrades are made available in advance to the scheduled production releases (checkout the calendar here).


And what when you don’t have a sandbox? No problem – you can get a free Developer Edition org as pre-release org (this link if for the closed Winter ’17 release, Spring ’17 will open soon ;-)). And that allows you also to test all the upcoming features and changes weeks in advance. For free!

Nov 07, 2016
2 hits

Recent Blog Posts
Speaking at Dreamforce 2017
Thu, Oct 5th 2017 3:58a   Rene Winkelmeyer
It’s only a couple of days till Dreamforce 2017! Yay! If you were lucky and registered before we sold out, you’ll have the opportunity to attend one of my sessions. 😉 Salesforce and IBM for Developers The partnership between Salesforce and IBM opens up a new world of possibilities for customers, partners, and developers. Are you interested in learning about how to leverage them? Then join this session which will showcase real-world examples around API integration, weather or Wat
Do you want bleedyellow.com? The charity auction has opened.
Mon, Aug 21st 2017 7:17a   Rene Winkelmeyer
Some time ago I was fast enough to catch the bleedyellow.com domain when it expired. Nowadays I’ve no use for it – maybe others want it. Instead of just letting the registration expire I’m bringing it to a good cause. If you want it, you can have it – for some money that goes to a charity. As it happens there is not far from where I live Germany’s first child hospice. I’m sure that I don’t have to explain what that institution is doing. So if you’
We looked for a Community Manager – and we got the best…
Fri, Aug 18th 2017 7:59a   Rene Winkelmeyer
A couple of weeks ago I posted about a job opening in my team for a Community Manager role. And we got the best… I think it comes to no surprise that I had one of my best friends for that role already in mind. And she obviously convinced those in power and crushed the competition. You thought you could get rid of me by leaving my community? HA! #unflushable #reunited Looking forward to joining the #SalesforceOhana — Amanda Bauman (@amandabauman) August 15, 2017 As much as
We are hiring – Developer Evangelist in EMEA @ Salesforce
Mon, Jul 17th 2017 6:09p   Rene Winkelmeyer
What should I say – the headline says it all. Is there a caveat? Yes – you’ve to work with me. 😉 Find the full job description and application form here. Questions? DM me on Twitter (or other channels for those who know them 😉 ).
A great example for a community-focused site (and it’s promotion)
Mon, Jun 26th 2017 8:20a   Rene Winkelmeyer
I found this video yesterday by accident… and I personally really think that’s a) how a community site should be and b) how a corporate should promote it. I’ll see if I can talk to some of the MVPs this week during TrailheaDX about some of things that they independently from the vendor do, like the office hours or the mentorship program. Very cool stuff! By the way – we’re currently hiring a for this great community a Community Program Manager (San Francisco or Austin)&
We are hiring – Community Program Manager or Admin Evangelist @ Salesforce
Thu, Jun 22nd 2017 11:10a   Rene Winkelmeyer
Are you passionate about community and driving community engagement at scale? Then join my colleagues in the Community Team! They are looking for a fantastic Community Program Manager to help drive program member growth and engagement in our vibrant customer community with all  our users, developers, administrators, and MVPs. Read more about it in the job opening for the “Community Program Manager”. Or are you passionate about driving the success of Salesforce Administrators? My c
Why and how to support your speakers before their talks
Wed, Jun 21st 2017 8:35a   Rene Winkelmeyer
To quote (a bit out of context maybe) Kyle Simpson – “A speaker is the value of the conference”. And that’s so true from multiple angles. There are two types of people in a talk. The speaker. Who wants to share knowledge, who wants to excite attendees, who wants to deliver a great talk. The attendees. That want to learn, that want to get engaged, that want to be sure that their precious time is well spend. No event organiser can take the stage fright a minute
Test driving Slack’s “Highlights” feature – I LOVE IT
Mon, Jun 19th 2017 11:54a   Rene Winkelmeyer
Last week Slack introduced their new feature “Highlights“. I tested it over the weekend – and I LOVE IT. It wasn’t a very scientific test though, but a very good start for a feature that’s available as GA. “Test” conditions I am in five different Slack teams. Some are very active, others are less. In all of them “Highlights” is an active feature. I “forced” myself not to log in into Slack for at least three days. In that time a
Take app deployment to the next level with Heroku ChatOps and Slack
Mon, Jun 19th 2017 5:17a   Rene Winkelmeyer
Heroku is known for it’s developer-friendly set up. Now they’re taking it a step further by simplifying the devops lifecycle with ChatOps for Slack. I tested it during a private beta which went a couple of days ago into public beta. Slack is often used as an information “pool”, where apps post a status like a successful commit to GitHub or else. But not many allow to action on information. That’s where ChatOps comes in to the game. Using Heroku Pipelines you c
Join me and The Weather Company (and some B.E.A.R.s) at TrailheaDX
Thu, Jun 8th 2017 10:00a   Rene Winkelmeyer
Part of the strategic partnership between Salesforce and IBM is the usage of weather data for enhanced business processes. Over the last couple of months I had the great pleasure to work with the colleagues from The Weather Company (looking at you Aleesa, Michelle, Alexis, Maia 😉 ) on several items of that. If you want to learn more about how to incorporate weather data, besides the published content (here and here) on the Salesforce Developer blog – now you can. I’ll b

Created and Maintained by Yancy Lent - About - Planet Lotus Blog - Advertising - Mobile Edition