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Preparing customers and partners for cloud updates done right
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René Winkelmeyer    

One thing that always bothered me in the past when working with cloud-based products was the “surprise factor”. While it’s a big advantage of a cloud solution that an update is immediately available for all users – it can also be a big pain.

 

When I talk about the “surprise factor” I’m talking about the availability of new features, changed UI or changed behaviour. Depending on the friendliness of your provider you may get an information that an update will happen on date X (hopefully some time in advance). And you may get a change list of the upcoming changes, so that you can try to prepare yourself and your users.

 

But… do you have access to the update in advance? So that you can play (and mess) around with the changes before your users can? And update your training materials or train your support staff? Or test – if available – your custom integrations? Sadly I experienced situations where that wasn’t the case. Anyone got the same update at the same time. That’s sometimes no real fun, especially when you have to handle tens or hundreds or thousands of users in your environment.

 

This is a point where I’ve fallen in love with our process at Salesforce.

 

As you may know we’re delivering three full releases a year across all our cloud offerings. Which means that customers and partners can expect many feature additions – three times a year. And when I say “many” I mean “many” (see the 492 pages of documentation for the Winter ’17 release here). But lets start from the beginning…

 

Salesforce has the concept of an “organization” (or “org” as it’s mostly called). An org represents a single tenant in our trusted multi-tenant environment.

You can get an org in many different flavors. For example as a free Developer Edition (DE org) or as a fully fledged production org. Besides the regular production orgs we also offer Sandbox orgs. A Sandbox represents a full copy of your code and data, so that you can test-drive changes in your environment their before they hit production. That includes your daily custom development – or our releases.

 

When a new release arises (remember, 3 times a year) you have the opportunity to upgrade your sandbox with a preview upgrade. So you’ve 6-8 weeks time to run your tests, modify your training materials etc. Why 6-8 weeks? Because the preview upgrades are made available in advance to the scheduled production releases (checkout the calendar here).

 

And what when you don’t have a sandbox? No problem – you can get a free Developer Edition org as pre-release org (this link if for the closed Winter ’17 release, Spring ’17 will open soon ;-)). And that allows you also to test all the upcoming features and changes weeks in advance. For free!



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https://blog.winkelmeyer.com/2016/11/preparing-customers-and-partners-for-cloud-updates-done-right/
Nov 07, 2016
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Recent Blog Posts
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Happy Birthday Albert Einstein – and Salesforce Einstein Vision!
Tue, Mar 14th 2017 3:57p   Rene Winkelmeyer
Today is Albert Einstein’s birthday – and we at Salesforce are GA’ing Einstein Vision. See our developer summary page here on the Salesforce Developer website. The site links to all needed documentation. There are also two fun trails on Trailhead: Getting Smart with Salesforce Einstein Predictive Vision Service If you want to explore Einstein Vision using Java or Swift… well, you don’t have to build it your own. Checkout my GitHub repos for the Swift and Jav
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Chances are your next job will require Salesforce skills
Fri, Feb 10th 2017 11:29a   Rene Winkelmeyer
A new Burning Glass report showcases that the job market for people Salesforce skills grows 1.3times faster than the overall market. And that Salesforce skills are the 7th highest tech skill in demand (ahead of .Net or C++ i. e.). Read the summary on Medium. The full Burning Glass report can be accessed here. Want to learn Salesforce – go to Trailhead!
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Meet me in Prague on Feb 16th if you want to hear about Lightning and SalesforceDX
Tue, Feb 7th 2017 9:55a   Rene Winkelmeyer
Next week I’m joining the Salesforce User & Developer Group in Prague for their February meetup to speak about Lightning and SalesforceDX. A hot topic for developers across all audiences is how get the most out of the available frameworks and technology in their day-to-day work. That includes, but is not limited to, having a great development experience in terms of tools and workflows. During the meetup we will address both needs by talking about Lightning and SalesforceDX.
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Speaking at London’s Calling about Salesforce Einstein
Tue, Jan 3rd 2017 12:25p   Rene Winkelmeyer
I’m happy to announce that you can find me on February 10th at London’s Calling – Europe’s largest community led event for Salesforce professionals. The event will take at CodeNode (last year a badger has been seen there). I’ll speak about why, where and how to use the Predictive Vision service on the Salesforce Einstein platform. Do you have visions? Good – Einstein can help! Artificial Intelligence (AI) is one of the big buzzwords nowadays. It is an
9
Reached the ranks of a Trailhead Ranger
Thu, Dec 29th 2016 8:49a   Rene Winkelmeyer
One of my personal goals that I set for myself for 2016 was to become a Trailhead Ranger. Since yesterday evening I’ve reached it. Learning – the fun way When I joined Salesforce in May I used Trailhead to start learning about the products and the platform. Some may say that I’m biased – but it’s really THE fun way to learn Salesforce. It’s not like you go through some tech documentation and just read stuff. It’s really about getting introduced to how
10
Preparing customers and partners for cloud updates done right
Mon, Nov 7th 2016 8:53a   Rene Winkelmeyer
One thing that always bothered me in the past when working with cloud-based products was the “surprise factor”. While it’s a big advantage of a cloud solution that an update is immediately available for all users – it can also be a big pain. When I talk about the “surprise factor” I’m talking about the availability of new features, changed UI or changed behaviour. Depending on the friendliness of your provider you may get an information that an update
6
Time flies by – my first 6 months with Salesforce.com
Wed, Nov 2nd 2016 10:06p   Rene Winkelmeyer
Yesterday I had my “6-months anniversary” with Salesforce.com. I hardly noticed. Why? Because time flies by in this company. It’s now (a bit more) than 6 months ago that I made the decision to change – once again – my profession when I joined Salesforce.com as Senior Developer Evangelist. It was and is a blast. The company has a vibe across all levels. I didn’t have a single, boring moment. Here’s an excerpt of some of the things I did – so you
9
My 1st Dreamforce – it was a blast
Thu, Oct 20th 2016 10:38a   Rene Winkelmeyer
Dreamforce 2016 is now a few days ago. It was my 1st one. It was a blast. By any means. I am still sorting out all the impressions, all the ideas, all the talks. It is an experience on it’s own. Here are a few of my takeaways (for you and myself). Trailhead Does Trailhead need an explanation? We presented a massive experience for developers and admins in our very own Trailhead zone. The zone covered the whole Moscone West ground level (approx 130,000 sqft/12,000 sqm). Open Theaters, an I
2
Three in a row – speaking at SUTOL, ISBG and meetIT
Thu, Oct 20th 2016 6:33a   Rene Winkelmeyer
The year starts to wrap-up – so it’s a great time to finish it with some speaking engagements. So I’m happy to say that I’ll be present at in Prague, Oslo and Milan in the upcoming weeks. Prague – SUTOL – 10.-11.11.2016 I’ve been in Prague last year – and it was a great event. This year it has been extended from a one day event to two days. Oslo – ISBG – 30.11.2016 That’s a first timer for me. I’ve never been to Oslo
5
TrailFindr – or how we’re helping visually impaired to navigate at the Trailhead Zone
Mon, Oct 3rd 2016 11:53a   Rene Winkelmeyer
One of our core values at Salesforce is, that we believe in giving back to the community. We also believe that technology should be leveraged for the best purpose – for helping people, every day. At our recent Salesforce World Tour in London we organized a CoderDojo to teach visually impaired kids how to code (kudos to the BBC for joining us). Have you ever thought about or experienced what challenges are the visually impaired facing day to day in environments they don’t know? Like:




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