Attender Online Update!
Mon, May 13th 2013 7:14a Stephanie Sheaffer General improvements were recently made to Sherpa’s new SaaS platform, Attender Online, including:
Added the ability to set a person or server to unmanaged, so these item will not be processed by a policy.
Added the resolved member views to groups and policies.
Setup application gives the option to skip configuration on upgrades.
Added recoverable processing to Attender Online service.
64 Mapi Support.
Attender Online is a Software as a Service (SaaS) platform for managing a variety of e [read] Keywords: policies
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Thanks for meeting us in St Louis at IamLUG!
Mon, May 13th 2013 7:14a Stephanie Sheaffer Sherpa Software had a great time talking about our new Data Decryption services as well as our other Notes products last week in Missouri at the 4th annual IamLUG meeting; not only did we get a chance to talk shop with the attendees, but our infamous “Beanie” hats made a huge comeback, as well.
Lotus User sports Sherpa’s infamous beanie at IamLUG
The turnout at the show was very nice and the attendees all seemed engaged in discussions, demos and or course, Sherpa had the ever popular [read] Keywords: lotus
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Proactive Steps for Effective Response to Litigation
Fri, May 3rd 2013 1:17p Marta Farensbach The recent post Information Management is the Key mentioned several steps that are recommended to help organizations effectively handle legal discovery. Additionally, it covers vital data requests such as subpoenas, governmental inquiries or even internal investigations. This post will provide some more detail on how these steps should be implemented to reduce disruption and improve efficiency. This advice should be particularly useful for companies whose processes are missing o [read] Keywords: policies
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Managing ESI from the Cloud: An Introduction to Attender Online
Fri, May 3rd 2013 1:17p Harvey Coblin Legal changes have brought a new level of challenge to IT administrators and corporate compliance officers in the last several years. In an era of HIPAA rules and Sarbanes-Oxley regulation, defining and enforcing formal document retention policies is critical for maintaining regulatory compliance and preparing for potential litigation. The Sarbances-Oxley act is particularly stringent, making it a crime to alter or destroy documents, including electronic documents and communication, that might b [read] Keywords: agent
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Announcing Mail Attender v5.0
Fri, May 3rd 2013 1:17p Shoshana Mahler If you’ve heard the rumors, they are true – Mail Attender v5.0 is currently being developed and will be released this summer! Mail Attender is a comprehensive tool for Microsoft Exchange email management. In addition to getting a facelift, Mail Attender v5.0 is going to have three major enhancements.
First, Mail Attender v5.0 will have full Exchange 2013 support. Although Exchange 2013 is relatively new, we have heard from several organizations that are planning to migrate. If you [read] Keywords: agent
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Mail Attender Processing Speed Increased
Fri, May 3rd 2013 1:17p Jeff Tujetsch My mom always told me that if something appears too good to be true, that it probably is. This statement holds true in many things, including programming in LotusScript. We have found a property within the NotesView class that appeared to be an easy way of determining what was needed, when actually, it was causing significant issues with processing time in Sherpa’s Mail Attender for Lotus Notes software.
When you are either traversing all of the folders/views within a database or have instanti [read] Keywords: agent
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Off the Topic: History of the Kentucky Derby
Fri, May 3rd 2013 1:17p Ned Bacheson For this month’s Off the Topic article, we will explore the interesting history behind the Kentucky Derby, with help from NewsDay and HorseRacingNation.com. Why now? Because (as you’ll read below) the first Kentucky Derby took place in the month of May back in 1875 and now the event occurs every year during the first weekend of May. Congratulations to the 2013 Kentucky Derby winner! Enjoy!
Fun Facts:
1) The Derby debuted in 1875. Its model was the Epsom Derby, a 1½-mile grass race [read] Keywords: email
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The Sherpa Approach: Meeting the Demands of the Digital Age
Fri, May 3rd 2013 1:17p Ned Bacheson Ben Franklin once famously said, “The only things certain in life are death and taxes.” As we’ve seen since the changes to the Federal Rules of Civil Procedure (FRCP) in 2006, litigation should be included in that discussion as well. In today’s age of regulation and litigation, we really only have two types of companies, those that have been sued and those that will be sued. The massive changes that were made back in 2006 to the FRCP and the ever-expanding volume of data have [read] Keywords: email
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Gensui Acme Imaging—Episode 4: What You Don’t Know Can Hurt You
Fri, May 3rd 2013 1:17p Grant Lindsay The following is part four of an ongoing fictional story, based on a true-to-life situation. (If you would like to get caught up, parts 1, 2, and 3 are also available.) The names of companies and people are fictitious, but the situations they face are the same as those faced by many companies. Perhaps, as you read the events unfolding at Gensui Acme Imaging, you will see similarities to the challenges you face as well as ways to meet them.
Short Story: Gensui Imaging – What you don’ [read] Keywords: email
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The Evolution of Cryptography
Wed, May 1st 2013 4:17p Sherpa Software Cryptography, or the practice of encrypting or disguising private messages/information, has deep roots. So deep in fact that they trace all the way back to 1900 BC. It’s easy to think that the ways in which your computer’s information is protected aren’t that big of a deal, but it’s been a long journey getting the world to this point. While a number of our day-to-day computer-related activities touch cryptography in one way or another, we seldom stop to think about just how it is t [read] Keywords: domino
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Planning a SMART Email Migration
Tue, Apr 23rd 2013 8:18a Rick Wilson With the April release of Cumulative Update 1 for Exchange 2013 and the increasing popularity of Office 365,, many organizations are beginning to seriously consider their upgrade path. To ease the transition into a new messaging environment for our clients, Sherpa has formed a partnership with BinaryTree, a market leader in developing strategies and solutions for the migration of messaging systems. Together, we’re helping clients understand the benefits of a SMART migration.
SMART is [read] Keywords: policies
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Webinar – Managing ESI from the Cloud
Tue, Apr 16th 2013 8:16a Stephanie Sheaffer If you missed the recent live webinar, “Managing ESI from the Cloud,” you can watch the recording below.
Join J. Peter Bruzzese, Microsoft Certified Trainer and CIO & CoFounder of ClipTraining and Rick Wilson, Solutions Architect for Sherpa Software’s MS Exchange Solutions for answers on how can you better manage your MS Exchange environment and cut down on storage costs.
What to see Attender Online for yourself? Click here to request a free demo. [read] Keywords: exchange
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Update: Microsoft’s PST Capture Lifts 1,000 User Limit
Mon, Mar 25th 2013 8:17a Ned Bacheson You might have heard that Microsoft recently lifted the 1,000 user limit on its PST Capture tool, which is used primarily for PST migration. Although this sounds like great news for companies exceeding 1,000 users, you may want to do some research before jumping on the PST Capture bandwagon. To get you started, I’ve pulled some background information on Microsoft’s tool.
The common misconception about Microsoft lifting this limit is that there would have to be serious architectural chang [read] Keywords: application
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Cloud Computing: A History
Tue, Mar 19th 2013 2:15p Sherpa Software It seems like all we hear about in the computing world today is what users can do with this thing called “the cloud.” Cloud computing has been aiding the digital world for a number of years now and is a handy method of using both hardware and software, storing data, and collaborating with one another via internet networks.
While no one is really sure who coined the term, the “cloud” name comes from the cloud symbol that’s been frequently used in computer system diagrams. With clouds, [read] Keywords: ibm
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Why You Need Retention Policies
Fri, Mar 15th 2013 1:12p Shoshana Mahler “To retain or not to retain?” that is the question. There are many organizations who are considering adopting a document retention policy. In fact, many companies are required to by law. But what about the companies who are not legally required to do so? Should they still take the time to create and implement retention policies? There are several reasons why an organization should consider being proactive and answer “yes” to that question.
1. You Need a Strategy in Place
First, an organi [read] Keywords: policies
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Mail Attender vs. Domino – Quotas
Fri, Mar 15th 2013 1:12p Denny Russell One of the most popular features of Mail Attender is its ability to set a Quota on a mail file. Right away you might be asking, “Why would I want to buy this when I can use the quotas that are already in Domino,” and that’s a good question. Domino already provides the ability to set both warning and a lockout quota on the mail file. But, as you may have already experienced, this functionality is very limited. It requires a lot of configuration to make it work and even th [read] Keywords: admin
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IBM Connect 2013 Wrap-Up
Fri, Mar 15th 2013 1:12p Denny Russell Year 20 of the conference formerly known as Lotusphere kicked off and brought many changes for the crowd that bleeds yellow. Right from the start, you could tell it was going to be different. Some embraced the “IBM Connect” change, while others chose to reminisce about the old times.
Sunday night kicked off our annual pre-party for our customers, Connect 4 Success, and as always it was a great time to catch up with old friends and prepare for an educational week ahead.
https://sphotos-b. [read] Keywords: collaboration
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The Pros and Cons of Cloud Storage
Fri, Mar 15th 2013 1:12p Harvey Coblin Cloud-based storage has been a hot topic of late, drawing both fans and foes into an often contentious conversation. If you’re new to the term, storing data “in the Cloud” simply refers to using an outside vendor to own and maintain the storage media where your data resides, as opposed to traditional in-house hosting. While the idea has a lot of appeal, it’s not a cut and dried, right vs. wrong, decision. Every organization’s needs are different, and what’s sensible and cost effectiv [read] Keywords: email
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E-Discovery in Exchange 2013
Fri, Mar 15th 2013 1:12p Marta Farensbach Microsoft has revamped its email server offerings with the introduction of Exchange 2013. Among the major areas of improvement are the enhanced electronic discovery capabilities.
Electronic discovery (e-discovery) is the process of identifying, preserving, collecting and producing all electronic information that is relevant to litigation. These tasks are also the focus of internal investigations, open records requests, subpoena response and compliance requirements.
Traditionally, the Information [read] Keywords: administration
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Off the Topic – How Doctors Avoid the Cold and Flu
Fri, Mar 15th 2013 1:12p Ned Bacheson With the intense level of flu that we have already seen across the U.S. in 2013, experts are describing it as one the worst flu seasons in a decade. That being said, there is some good news about this year’s flu season, as well. While the Center for Disease Control and Prevention (CDC) continues to report that “influenza activity remains elevated across most of the country,” they are also reporting that “there is an overall downward trend in activity” and that [read] Keywords: community
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What’s New in Discovery Attender?
Fri, Mar 15th 2013 1:12p Jeff Tujetsch Every so often we have the opportunity at Sherpa to ease back, put our feet up, dream of sitting on a beach with our toes in the sand, sipping a nice drink of our choice and watching the world go by. Oh my, how relaxing and restorative that 60 seconds can be. OK, so now that the time of idleness has passed, we had to decide what product changes we could make. So there we are, sitting in a meeting when someone said, “Hey! It’s been a whole week since we’ve added any functionalit [read] Keywords: lotus
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Gensui Imaging — Part 3: Historical Journaling
Fri, Mar 15th 2013 12:11p Grant Lindsay The following is part three of a fictional story, based on a true-to-life situation. (Part one is available here. Or check out part two here.) The names of companies and people are fictitious, but the situations they face are the same as those faced by many companies. Perhaps, as you read the events unfolding at Gensui Imaging, you will see similarities to the challenges you face as well as ways to meet them.
Sherpa Short Story – Historical Journaling from Sherpa Software
If you'd lik [read] Keywords: email
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The Sherpa Approach – A Complete Solution
Fri, Mar 15th 2013 12:11p Ned Bacheson Sherpa Software’s “Approach” to 2013 and beyond is to become a Complete Solutions Provider for our customers, to more accurately align with their changing needs. Our plan is to enhance and extend our current offerings around consulting, configuration, training, customization, and other services (such as our new hosted information management platform called “Attender Online”) in our specific areas of expertise. These areas include email management, e-Discovery, PST migration and [read] Keywords: archiving
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Attender Online: Cloud Computing from Sherpa Software
Wed, Mar 6th 2013 11:12a Rick Wilson For more than a decade, Sherpa Software has been developing award winning software that helps customers manage their electronically stored information (ESI). A little over a year ago, however, we began leveraging that expertise to create an entirely new ESI management platform called Attender Online. This hosted solution will join our portfolio of on-premise products for IBM Domino and MS Exchange.
Attender Online is a cloud-based SaaS (Software as a Service) platform that can expand and extend [read] Keywords: domino
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Where Does Google Store Its Data?
Tue, Mar 5th 2013 12:11p Sherpa Software For those of us who use the internet on a regular basis, Google is the great answerer of interrogatives. Have a question? Be it common (What is the difference between an acid and a base?) or more obscure (How do monkeys go about peeling bananas?), Google is sure to turn up an answer that – if nothing else – points you in the right direction. There are other search engines, of course, but none have been verbed like Google (think “Google it”). There may have been a time whe [read] Keywords: archiving
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Sherpa Software Launches Solutions-Based Strategy
Wed, Feb 27th 2013 9:11a Lindsey Lowrie Sherpa Software has launched a new solutions-based strategy to better serve the company’s expanding and ever-changing customer base. In addition to hiring new solutions managers and technical sales engineers, the company is also adding expertise through partnerships in the areas of complementary technology and information governance services.
Sherpa Software provides solutions for electronically stored information (ESI) management. Sherpa specializes in developing electronic content management [read] Keywords: domino
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Options for Email Archiving
Fri, Feb 22nd 2013 8:11a Sherpa Software In today’s business climate, where electronic communication seems to prevail over all other mediums, it becomes necessary to keep track of who said what to which client and when. There’s such a slew of information exchanged via email that it can really be hard to track and maintain. Luckily for the business world, there are ways to find and reference communications from several years previously.
Enter email archiving. Email archives are essentially data banks full of previous email messages [read] Keywords: archiving
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Channel Partner Update
Mon, Feb 18th 2013 2:11p Ned Bacheson By: Steve Turyan, Channel Manager
As each year begins, the slate is wiped clean for a fresh start. There is always plenty of talk regarding the infamous “New Year’s Resolutions” this time of year. For instance, we plan on going to the gym more, starting a diet…etc. It is also a great time for reflection, a chance to take a look back at the year that just passed and how to improve on/adjust things moving forward. 2012, all in all, was a successful year…..ho [read] Keywords: development
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Crafting a Company Email Policy
Thu, Feb 14th 2013 8:11a Sherpa Software In the last several years, it’s become standard practice to use email at work — for office communication, corporate contacts and clients, and sometimes personal use. Given the mass use of this convenient communication tool (indeed, many of us can type faster than we can speak or handwrite), a company email policy should be put into practice. Why? A few reason come to mind, chief among them being: professionalism, safety, legality and overall harmony.
Professionalism.
Workplace emails should [read] Keywords: lotus
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Channel Partner Update!
Tue, Feb 12th 2013 8:10a Stephanie Sheaffer Written by Steve Turyan, Partner Manager/International Sales
As each year begins, the slate is wiped clean for a fresh start. There is always plenty of talk regarding the infamous “New Year’s Resolutions” this time of year. For instance, we plan on going to the gym more, starting a diet…etc. It is also a great time for reflection, a chance to take a look back at the year that just passed and how to improve on/adjust things moving forward. In 2012, all in all, it was a suc [read] Keywords: development
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Attender Online
Tue, Feb 12th 2013 8:10a Ned Bacheson Sherpa Software plans to introduce Attender Online in April 2013. Attender Online is Sherpa Software’s hosted service for effectively managing a variety of electronically stored information. Use Attender Online to develop comprehensive policies that govern content in Exchange mailboxes or archives, PST files, network file shares or workstation hard drives. Targeted specifically towards compliance professionals, records managers, and IT professionals, Attender Online provides the flexibilit [read] Keywords: policies
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Connect 4 Success at IBM Connect 2013
Wed, Jan 16th 2013 7:13a Stephanie Sheaffer IBM Connect 2013 is just around the corner and we don’t want you to miss out on this year’s pre-conference cocktail party! Check out the brief video below for party details or register here! [read] Keywords: ibm
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Email Security and Safety
Tue, Jan 8th 2013 8:14a Sherpa Software The internet can be a dangerous place. It is fun and highly entertaining, yes, but a risky environment nonetheless. This is especially true to the email sphere, where hackers like to lurk. Unfortunately we fall easily into email traps, but it’s never too late to improve! This year, make a resolution to be a safer email user. Let’s look at some common email security issues and associated advice.
The one-off password
Every one of us learned long ago to be safe about password usage. “Never u [read] Keywords: connections
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New Mail Attender Features
Mon, Jan 7th 2013 11:15a Harvey Coblin Just in time for the new year, the developer elves at Sherpa have cooked up a fresh service pack for Mail Attender 4.7, including a number of handy new features that you may find useful.
First off, it’s now possible to set the default owner of PST files to the current username. That is to say, Mail Attender can be configured to automatically assign ownership of the PST to the user logged onto the machine when the PST was found. However, if you later choose to run a subsequent scan for [read] Keywords: database
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A Message from Sherpa’s President: New Year, New Start!
Mon, Jan 7th 2013 9:14a Stephanie Sheaffer By Kevin Ogrodnik
2012 was a year of uncertainty with new elections, laws, policies and products affecting business, people and every day life. We are hoping 2013 will provide a clearer way forward. To meet the changing needs of customers, we reviewed 2012 and made our 2013 new years resolutions. Our goal is to meet these every evolving needs of our customers and the market, and we have constructed 2013 resolutions to do so:
1.) Our customers will require not only great products, but additional [read] Keywords: connections
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Information Management is the Key
Mon, Jan 7th 2013 9:14a Marta Farensbach Sherpa recently hosted a webinar on the topic of “Information Management is Key to Litigation Preparedness.” As a co-presenter, I thought it would be helpful to offer a summary for interested readers.
Many organizations struggle to respond to requests from litigation, subpoenas, governmental inquiries or even internal investigations. There may be many reasons for this, but often companies don’t know where to start as the processes associated with many of these crucial ta [read] Keywords: policies
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A Solution Evolution
Mon, Jan 7th 2013 9:14a Rick Wilson You don’t have to spend a lot of time on the front lines of customer support in order to recognize that many IT administrators are under a type of siege. In the last twelve months, Microsoft alone has released new versions of their desktop and server operating systems, SQL Server, Office, SharePoint and Exchange (possibly even more). In addition, initiatives such as cloud computing and BYOD are challenging users to rethink everything from security to network architecture. Since most IT t [read] Keywords: application
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XPages Meets Discovery Attender
Mon, Jan 7th 2013 9:14a Jeff Tujetsch Sherpa Software makes an effort to be up-to-speed on industry related products, services and the latest technology. Recently, we made our initial dive into XPages, specifically targeting the Discovery Attender Results database. We are planning on eventually mirroring all client-based functionality within the Results databases so that anyone using a browser can have all of the powerful features that Discovery Attender offers. This would include, but is not limited to, dynamic menu-based outline, [read] Keywords: domino
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Sherpa Software: We are Here to Help
Mon, Jan 7th 2013 9:14a Shoshana Mahler As with most administrative tools, a lot of our customers try to figure out why something is not working prior to contacting support. Although they may figure out the solution on their own, they often end up doing more harm than good.
If you are having issues with your Sherpa Software product, it is imperative to contact support in a timely manner. We can often determine the issue within a few minutes, whereas it may take someone not as familiar with our products several hours (if not longer [read] Keywords: development
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Gensui Imaging: The Encrypted Journals Catastrophe
Mon, Jan 7th 2013 9:14a Grant Lindsay The following is part two of a fictional story, based on a true-to-life situation. (Part one is available here.) The names of companies and people are fictitious, but the situations they face are the same as those faced by many companies. Perhaps, as you read the events unfolding at Gensui Imaging, you will see similarities to the challenges you face as well as ways to meet them.
Short Story: Gensui Imaging – The Encrypted Journals Catastrophe from Sherpa Software [read] Keywords: email
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Off the Topic – National Trivia Day
Mon, Jan 7th 2013 9:14a Ned Bacheson The beginning of January has a day specifically dedicated to National Trivia. In honor of National Trivia Day, this Off the Topic article is focused solely on lesser-known, but very interesting trivia, brought to you by the Mental Floss blog. See below for a list of questions and make sure to check your own scores at the end. Good luck!
1) True or False. The 3 Musketeers candy bar was originally split into three pieces with three different flavors: vanilla, chocolate and strawberry.
2) M [read] Keywords: wiki
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The Sherpa Approach – A PST Migration Case Study
Wed, Dec 19th 2012 1:11p Ned Bacheson The best way to understand the complexities of PST migration is to look at a specific business case example. A leading global payment services company, with over 10,000 users, was tasked with locating all PST data throughout their network and moving it into Microsoft Exchange’s Online Archives. To make matters even more challenging, each user had anywhere from three to 150 PST files, making it close to a petabyte of PST data. Furthermore, this data was dispersed across their entire network on [read] Keywords: email
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Holiday Business Email Etiquette
Tue, Dec 18th 2012 8:10a Sherpa Software Around this time of year, it is customary to extend warm wishes to friends and family. Another kind gesture is to wish the best for coworkers and business contacts. While this is a very considerate way to spread holiday cheer, there is a right and wrong way of sharing holiday greetings with the business community. Let’s take a look at some do’s and don’ts of holiday business email etiquette.
Image from StaceyReid.com
You should:
Be sincere and be yourself. If you are going to go throu [read] Keywords: collaboration
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Importing PST Files into Exchange Mailboxes
Wed, Dec 12th 2012 10:17a Harvey Coblin Sherpa Software regularly distributes a series of short “how-to” videos that outline how to perform specific tasks using our Attender Utilities for Exchange products. We recently gave a facelift to one of the most popular of these instructional pieces, PST Migration with Mail Attender for Exchange.
Central access to Outlook Personal Folders (PST files) for legal discovery, email regulatory compliance and implementation of corporate policy is an increasingly critical issue for many [read] Keywords: email
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The Role of Social Media in the 2012 Presidential Election
Thu, Nov 15th 2012 8:11a Sherpa Software Without a doubt, the rise of social media has completely changed the way we communicate with one another. Talking to your friends isn’t a simple matter of making a visit or picking up the phone anymore. Sometimes, we even forego the option of email. All of this is in favor of the quickest and most convenient way to get a particular message across. Enter social media.
We share what we’re doing at a given moment on Twitter, make new “friends” and share personal information on Faceb [read] Keywords: email
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Four Jobs in E-Discovery
Tue, Nov 13th 2012 5:12a Sherpa Software As the sheer amount of electronically stored information (ESI) and device-to-device communication increases, so too does the demand for e-discovery professionals. In the past, we’ve talked extensively about the various facets of electronic data discovery – from preparing for inevitable litigation to limiting who sees what with Microsoft Exchange’s Role Based Access Control (RBAC). While choosing the right software is certainly part of an effective e-discovery strategy, much of [read] Keywords: policies
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Email Regulatory Compliance: Preparing Your Organization
Mon, Nov 12th 2012 1:12p Stephanie Sheaffer By: Denny Russell
You may be able to implement your policy with the tools you already have in house. Or, you may find that the email platform you are on is limited and you need to search for a third party vendor. This is where Sherpa Software’s Attender Utilities suite comes to the rescue. Let us be your Sherpa to the top of the mountain of data that you are trying to conquer. Our uniquely designed products for Lotus Notes & Domino will help you get all this data under control and mana [read] Keywords: domino
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E-Discovery Tips: Finding Conversations Between Two People
Mon, Nov 12th 2012 12:11p Shoshana Mahler When performing an e-Discovery search, you may be requested to find conversations between two or more persons of interest. Sherpa Software’s Discovery Attender contains a number of options to assist with these types of searches.
First, Discovery Attender provides you with options to search for conversations between two addresses using either the Find Conversation Between Any Two Addresses option or the Find Conversation Between Different Sender and Recipient option as seen below:
̶ [read] Keywords: archive
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Off the Topic: November = Movember
Mon, Nov 12th 2012 12:11p Ned Bacheson Due to the ever growing popularity around Movember, this month’s Off the Topic is dedicated to the funny tradition involving facial hair. Taken from Movember.com, you will learn about its history, evolution and much more. Enjoy!
Every November, “Movember” is responsible for the sprouting of moustaches on thousands of men’s faces, in the US and around the world. If you aren’t already aware, “Movember (a portmanteau of the slang word ‘Mo’ for moustache and the mo [read] Keywords: wiki
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FCPA & Information Management
Mon, Nov 12th 2012 12:11p Marta Farensbach When the topic of information management arises, it is often in relation to electronic discovery, potential litigation, document retention or establishing policies to manage all the above. However, there is another, lesser discussed, but highly relevant motivator for thorough planning: Compliance. We will be exploring different aspects of compliance in a variety of articles, starting with some cautionary tales from the world of the Foreign Corrupt Practices Act.
The Foreign Corrupt Practice [read] Keywords: policies
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Mail Attender Health Check-Up
Mon, Nov 12th 2012 12:11p Jeff Tujetsch For those of you who have reached that magic age, you know that you should see your doctor annually for a complete physical. Your Domino messaging environment is also deserving of having a health check-up to not only ensure that it is running as smoothly as possible, but to also discover possible problems before they become serious.
The Mail Attender for Lotus Notes Health Checkup will help you have an understanding of where possible problems exist and how serious. This will provide the opportun [read] Keywords: administration
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The Sherpa Approach: Discovery Attender – The Swiss Army Knife in Your Information Management Toolbox
Mon, Nov 12th 2012 11:12a Ned Bacheson Discovery Attender from Sherpa Software is an e-Discovery tool designed to automate the search and collection of electronically stored information (ESI) in a cost-effective, efficient and reproducible manner. Although it may seem like Discovery Attender is used primarily for e-Discovery searches on PST data, the application is actually deployed by numerous customers performing a wide variety of tasks. Throughout the rest of this paper, we will focus on what makes Discovery Attender such a flexib [read] Keywords: application
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Sherpa Short Story: Data Leakage at Gensui Imaging
Mon, Nov 12th 2012 8:11a Grant Lindsay The following is a fictional story, based on a true-to-life situation. The names of companies and people are fictitious, but the situations they face are the same as those faced by many companies. Perhaps, as you read the events unfolding at Gensui Imaging, you will see similarities to the challenges you face as well as ways to meet them.
Sherpa Short Story: Data Leakage at Gensui Imaging from Sherpa Software
Audio version:
Data Leakage at Gensui Imaging, Part 1
Data Leakage [read] Keywords: email
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PSTs: Fight or Flight?
Fri, Nov 9th 2012 8:14a Stephanie Sheaffer One of the most discussed topics for Exchange administrators in the past few years has been PST files. The trend continues as they were the overwhelming topic of conversation in the vendor areas of Microsof Exchange Connections (MEC) this year. And although there are organizations with legacy and environmental considerations that require the continued use and management of PST files, the vast majority of companies appear to be seeking efficient ways to migrate the trove of data PSTs contain an [read] Keywords: connections
policies
desktop
email
exchange
exchange
microsoft
network
outlook
server
150
Upcoming Webinar Preview: Lotus Domino Compliance Checklist
Fri, Nov 2nd 2012 9:14a Denny Russell In reading a recent article about email regulations, it is clear that businesses are leaving themselves exposed to potential litigation or compliance issues due to a lack of clear-cut corporate email archiving and retention policies.
According to www.eweek.com, “The survey, which asked IT managers about email policies and archiving practices, found only 20 percent of U.S. businesses (23 percent globally) retain archived email for three years or more, with one in four businesses (25 percent [read] Keywords: domino
lotus
notes
policies
archiving
email
enterprise
204
Email and the Pony Express: Three Common Themes
Thu, Nov 1st 2012 11:14a Sherpa Software Email and the Pony Express have been compared before (not necessarily in the most positive of lights). Given that both are (or were) systems of mail delivery, this isn’t especially shocking. There are, however, innumerable differences between the two. One relied on strong-backed equines; the other relies on server up-time. One took days; the other takes seconds. One predates the Emancipation Proclamation; the other not so much. Differences – you get the idea.
Image by William Henr [read] Keywords: agent
lotus
notes
email
exchange
exchange
network
server
smtp
wiki
147
Discovery Attender For Notes Selected As “Trend Setting Product Of 2012″ By KM World Magazine
Tue, Oct 30th 2012 10:18a Stephanie Sheaffer Pittsburgh, PA – October 30, 2012 – Sherpa Software, a leading provider of e-Discovery and information management solutions, is proud to accept an award from KMWorld (content, document and knowledge management). According to kmworld.com, “This marks the tenth anniversary of our Trend-Setting Products list, and as in years past, it has been assembled through consultation and collaboration with editorial colleagues, analysts, system integrators and a select group of users.”
Sherpa Softwar [read] Keywords: collaboration
lotus
notes
149
Survey Says: Get Compliant!
Wed, Oct 24th 2012 4:11p Denny Russell On average, how much of your work day do you spend on the internet? At Sherpa software, we spend much of our weeks researching, communicating and collaborating with each other over the web. Quite frankly, we need the internet to do our jobs. And we’re not the only ones. Unfortunately, not all of the time employees spend on the internet is work related. A recent survey by Biz 3.0 asked the question to hundreds of different organizations to learn how much time was wasted in the workplace – [read] Keywords: lotus
lsx
notes
policies
R7
R8
archive
email
exchange
exchange
microsoft
office
vm
139
Mail Attender to Offer Office 365 Support
Mon, Oct 22nd 2012 9:15a Rick Wilson In recent months the Sherpa team has experienced a surge of interest in tools that will integrate with the Microsoft Office 365 cloud. As you may know, Discovery Attender was recently updated to allow searching of Office 365 content and our developers have now turned their attention to adding support for the hosted service into Mail Attender version 5.
Using a combination of Exchange Web Services (EWS) and MAPI, Mail Attender 5 will support management of both the mailbox and online archive stor [read] Keywords: archive
development
email
exchange
exchange
interface
microsoft
office
122
Discovery Attender 3.81 Now Available
Mon, Oct 22nd 2012 8:14a Marta Farensbach Discovery Attender 3.81 has been released! This release is a hot fix for the 3.8 version containing numerous improvements and fixes. These include:
64-bit version (requires Outlook 64-bit)
Expand container item criteria to include Dates, Size and File Names
Improve Container Items view including export path and keyword details
Improve Preview Pane to more effectively work with password protected PDF files
Improve task status descriptions
Improve PreSearch Tool journal parsing functional [read] Keywords: outlook
password
191
Five Ways to Increase Workplace Productivity
Thu, Oct 18th 2012 8:14a Sherpa Software Working in the technology industry, it can be difficult to shield oneself from the various distractions that are only a click away. Because the social media world is abuzz with the day’s hot topics, funny cat videos, and the most recent Presidential debate meme, it can be hard to focus on the tasks at hand. Often times, the gravity of these distractions is too strong to resist; it pull us in for seconds, minutes, and in the worst cases, hours at a time. This is detrimental to productivity. [read] Keywords: community
email
facebook
office
twitter
wiki
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142
What Do ePHI & Email Regulations Have in Common?
Thu, Oct 11th 2012 12:11p admin Electronically Protected Health Information (or ePHI) is more important to you then you think. As a patient of a hospital, pediatrician, private medical practice, etc., you receive care with certain expectations in mind; an expert staff, professional treatment, clean facilities and equipment to name a few. While most of us appreciate these things (and do our best to not take healthcare for granted), something we might think about a bit less is privacy. We expect privacy, of course, but how oft [read] Keywords: email
security
101
Sherpa Software Podcasts FREE On iTunes!
Mon, Oct 8th 2012 8:11a Ned Bacheson Sherpa Software’s newest podcasts are now featured and available for you to download on iTunes. Don’t forget you can listen to them whenever is most convenient for you (whether it’s at work, on your drive in to work, etc.). Topics covered so far include: Features and Limitations of Exchange E-Discovery, Saving Time and Money with the Right Data Analysis Tool, and Archive Attender vs the Inherent Features Within Exchange. Visit Sherpa’s page on iTunes to view/downl [read] Keywords: apple
archive
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exchange
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175
Four Ways Sherpa Software Uses Social Media
Thu, Oct 4th 2012 8:11a admin Walking briskly down the path of online communication channels before it, social media is an ambiguous ambler – a tool with a variety of use cases that’s rich with opportunity. Broken down, it’s also a form of electronically stored information (ESI), capable of being archived, organized and discovered like email. But our focus in the past isn’t to explore how to manage this form of ESI, but rather to explore the social atmosphere and how Sherpa Software utilizes its many [read] Keywords: email
facebook
office
podcast
twitter
156
The Sherpa Approach: Saving Time and Money with the Right Data Analysis Tool
Mon, Oct 1st 2012 12:10p Ned Bacheson As a Legal or Information Technology professional, do you continue to struggle with having full control and a complete understanding of all of your Electronically Stored Information? Would you like to make more efficient business decisions up front, thus, saving your company both time and money? Sherpa Software’s Report Attender tool is a great fit for both Early Data Analysis (in the field of Information Technology) or Early Case Assessment (in the Legal field). Read more below (or li [read] Keywords: podcast
166
Adequate Compliance Starts with Awareness
Thu, Sep 27th 2012 1:10p admin This day in age, regulatory compliance should be at the top of every organization’s list of concerns. It is vital that your employees understand what regulations govern their day-to-day activities and the consequences of failing to abide by these standards. Per a 2011 compliance survey conducted by VaporStream, 46.5% of individuals interviewed were unsure of whether or not their company monitored or archived employee email. Quite astounding, right?
A lack of awareness, as it were, is akin [read] Keywords: lotus
notes
policies
best practice
email
exchange
exchange
microsoft
security
Microsoft Exchange Conference is Back!
Wed, Sep 19th 2012 12:11p Stephanie Sheaffer The self-titled “lost conference,” known as Microsoft Exchange Connections, is back this year! From September 24-26, 2012 in Orlando, Florida, industry experts from around the world will gather to discuss all things Exchange.
According to www.mecisback.com, “From whiteboard sessions to interactive discussions to the Masters Challenge, MEC will be THE place for the exchange community to experience a different type of event focused on Exchange innovations and information from the [read] Keywords: connections
archive
community
exchange
exchange
microsoft
169
Three Email Applications Worth Trying
Fri, Sep 14th 2012 1:10p admin At Sherpa Software, we’ve built our business around helping individuals and businesses manage their email more effectively. Be it email archiving, electronic data discovery, or PST file migration, we provide a number of software solutions for email-related tasks. One of our primary goals is to make email management and compliance easier and more effective for our customers. The better your experience with our products, the easier your day-to-day email operations become.
In reflecting upon [read] Keywords: application
applications
archiving
database
email
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Mail Attender for Notes 8.1.38 Hotfix Release
Mon, Sep 10th 2012 2:56p Stephanie Sheaffer The updates listed below were recently released in September 2012. If you should have any questions or inquiries while applying the new version to your email environment, feel free to contact Sherpa Support for assistance.
Documents
Performance degradation occurring when archiving documents. (#832)
If the ‘Retain document header’ option is selected within the ‘Document Archive Definition’ and a large mail database is being archived, the more documents that are archived, [read] Keywords: agent
domino
notes
archiving
archive
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Compliance Attender for Notes Hotfix Release
Mon, Sep 10th 2012 2:56p Stephanie Sheaffer The updates listed below were recently released in September 2012. If you should have any questions or inquiries while applying the new version to your email environment, feel free to contact Sherpa Support for assistance.
8.1.14
Reduced logging at Summary level.
With this release, message-level events will no longer display when ‘Summary’ agent logging is selected on the ‘Server Definition’ document. This will improve performance and reduce logging storage consumptio [read] Keywords: agent
notes
email
password
profile
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241
Off the Topic: Cities with Bridges
Fri, Sep 7th 2012 12:11p admin As you might know, Sherpa Software is located in lovely Bridgeville, PA – a short and (most of the time) pleasant drive from the Pittsburgh International Airport. Contrary to what its name might lead one to believe, the Borough of Bridgeville isn’t exactly chock full of bridges. We have bridges, of course, but the name is actually a derivative of one bridge – the first bridge, to be exact – built over Chartiers Creek at what is now the south end of Washington Avenue. You [read] Keywords: email
wiki
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Searching Exchange Journal Messages
Wed, Sep 5th 2012 12:11p Shoshana Mahler As discussed in one of my previous articles, Exchange journaling gives administrators the ability to record all email communications within an organization. If the sender or recipients (including those on a distribution list) have their journaling setting enabled, the email is captured by the designated journal mailbox. It does so by sending an email to that mailbox and envelopes the original message as an attachment. These messages can cause issues when you need to perform e-Discovery sea [read] Keywords: email
exchange
exchange
microsoft
outlook
172
Historical Journaling
Wed, Sep 5th 2012 12:11p Grant Lindsay What is Historical Journaling?
In a previous post, we explained and defined email journaling. While a regular journal works well for capturing messages from the moment you turn it on, what can be done to capture messages that have already been sent or received? In reality, more that you might think! That’s what Historical Journaling does. It is not exactly a WABAC Machine, but it can still save the day for a company involved with a litigation.
Like regular Journaling, Historical Journa [read] Keywords: agent
domino
ibm
lotus
notes
archiving
email
server
wiki
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Off the Topic: The Origin of the Sandwich
Wed, Sep 5th 2012 12:11p Ned Bacheson Since last month was “National Sandwich Month,” I’ve decided to honor this special type of food by exploring its origin, how it got its name and what are the most popular sandwiches. But first let’s start with…what exactly is a sandwich? Most people think of a sandwich as a food item, “typically consisting of two or more slices of bread with one or more fillings. Sandwiches are a widely popular type of lunch food, typically taken to work, school, or picnics to be eaten [read] Keywords: office
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Preparing for Exchange 2013
Wed, Sep 5th 2012 10:14a Rick Wilson Microsoft’s fiscal year started on July 1 and it appears that it is going to be a banner one for the software giant. With new releases in virtually every product category, the Surface hardware launch and major cloud initiatives being announced - partners like Sherpa Software are scrambling just to keep up! With that in mind, we are eagerly anticipating the Microsoft Exchange Conference (MEC) which starts on September 23rd in Orlando, FL.
After a ten year hiatus, Microsoft has revived MEC [read] Keywords: email
exchange
exchange
microsoft
office
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MWLUG 2012 Wrap Up
Wed, Sep 5th 2012 10:14a Denny Russell Another successful MWLUG conference has come and gone but the effects will last for some time. With almost 200 industry experts in attendance, it is no doubt that this year’s event was a success!
Sherpa Software’s own Jeff Tujetsch kicked off the event during MWLUG’s Welcome Reception. He excited the crowd with Pittsburgh trivia while attendees sipped out of their glowing mug give-aways (pictured below).
The conference officially started on Thursday, August 16th with a session from IB [read] Keywords: connections
ibm
lotus
policies
network
office
social software
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Discovery Attender 3.8 Now Available
Wed, Sep 5th 2012 10:14a Marta Farensbach Discovery Attender 3.8 has been released!
Highlights of the new version include:
Preview Pane
Searching Office 365 and EML
Pausing searches
Original Search Expression View
By Extension View
Automatically Assigning Custodians
Container Item Exports
Journal Message Handling
Webmail (IMAP) to PST exports
Full PDF Passwod support
And more…
To get a quick glance at all the goodies, please take a look at the What’s New document here or watch the video (below) highlighting the new features in [read] Keywords: office
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Introduction to the Payment Card Industry Data Security Standard
Wed, Sep 5th 2012 10:14a Harvey Coblin Most of us are familiar with some of the recent security breaches in which consumers’ credit and debit card data were hacked and stolen. Perhaps the most infamous, the 2003-2004 theft of data from the TJX family of stores (Marshalls, TJMaxx and others) resulted in the theft of at least 45 million credit and debit card numbers and ultimately cost the company an estimated $9.75 million in legal fees and settlements. Essentially, TJX employed an insecure and antiquated encryption standard that ha [read] Keywords: policies
network
security
wiki
141
Apple v. Samsung: Email Retention & Litigation Hold Policy Shortcomings
Fri, Aug 31st 2012 8:14a admin In one of the most lopsided litigations of our time, Samsung was smacked with $1 billion in damages owed to Apple for its infringement upon multiple Apple-held patents. While the jury did not find Samsung guilty of all charges, they dealt the tech company another significant blow in the form of dismissing all countersuits filed against Apple. Furthermore, Samsung must cease to produce mobile devices with qualities that infringe upon Apple’s design patents. In a CNET article by Greg Sandoval, o [read] Keywords: policies
apple
email
exchange
exchange
microsoft
mobile
server
Choosing the Right E-Discovery Attorney
Fri, Aug 24th 2012 8:14a admin When it comes to litigation, having a good attorney is of the utmost importance. Obvious – right? Right. Presumably, a “good” attorney will be well versed in all of the areas (evidentiary or argumentative) that might surface during a modern court case. While electronic data discovery isn’t exactly “new,” it is an area of knowledge to which some lawyers have failed or struggled to adapt. Be it their choice of ignorance, a distaste for anything digital, or merely the time-barrier a [read] Keywords:
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The Sherpa Approach: Features and Limitations of Exchange E-Discovery
Tue, Aug 21st 2012 2:58p Ned Bacheson If you’ve wondered what the pros & cons are for using the inherent e-Discovery features of Exchange versus using a 3rd party e-Discovery tool like Sherpa Software’s Discovery Attender, this white paper outlines the details feature by feature.
Learn more about how Discovery Attender can help you with your Exchange 2010 e-discovery.
The Sherpa Approach: Features and Limitations of Exchange E-Discovery from Sherpa Software [read] Keywords: exchange
exchange
microsoft
Two E-Discovery Cases We Can Learn From
Thu, Aug 16th 2012 2:56p admin Many times have we alluded to the importance of e-discovery in litigation and legal proceedings. In getting down to brass tacks, it’s important to realize that the discoverability of sensitive documents, emails, and other files (and the contents of these items) can make or break your court case. Failure to meet discovery requests as a result of negligence or unpreparedness is not defensible. In today’s post, we’ll take a look at two different e-discovery cases from the past few years. We [read] Keywords: lotus
notes
policies
exchange
exchange
microsoft
83
Email & Document Metadata in Electronic Data Discovery
Thu, Aug 9th 2012 2:12p admin Do you ever think about thinking? You read correctly. Think – about thinking. Whether you think so or not, it’s likely that you do so on a regular basis. It’s called ‘metacognition’ – or ‘cognition about cognition.’ Every time you think about the way you’re thinking about something – e.g., “It’s interesting that I think of the opera as the finest form of human art.” – you’re practicing metacognition. Pretty cool, huh?
In the realm of electronic data discove [read] Keywords: email
exchange
exchange
microsoft
wiki
xml
The Importance of Early Case Assessment Software in the Age of ESI
Thu, Jul 26th 2012 2:00a admin Think about the past few years. Can you count – with the number of pennies in one hundred dollars – how many emails you’ve sent and received? How about the number of instant messages (IMs) you’ve exchanged? If you’ve been in the business world for a couple of years (or perhaps just one), the answer is probably no.
The sheer volume of electronically stored information (ESI) is more astounding than ever – a truth that shouldn’t be all that surprising. Moving away from paper and file [read] Keywords: exchange
exchange
microsoft
wiki
63
Sherpa is Giving Away an iPad!
Thu, Jul 19th 2012 10:57a Lindsey Lowrie Tell us your Sherpa success story and recommend one or more of our products on LinkedIn! Any current Sherpa customer that makes a sincere and meaningful recommendation for (or shares a success story about) one of our products will be entered into a drawing for a chance to win an Apple iPad! Deadline to participate is August 8, 2012.
We want to hear how our solutions and customer service have been helpful to you and your company! Not only will your feedback provide valuable insight into each of o [read] Keywords: apple
linkedin
twitter
72
Webinar: Overview of New Data Analysis Tool, Report Attender
Wed, Jul 18th 2012 1:40p Sherpa Software Sherpa Software recently held a webinar to showcase our latest data analysis / early case assessment tool, Report Attender. Product Manager Marta Farensbach was on hand to give participants a view of the story behind Report Attender, a brief product demo and potential ways IT Professionals and/or litigation support personnel will find it useful.
If you missed the live event, view the full webinar recording below.
Like what you see? Download a Report Attender free trial now! [read] Keywords: exchange
exchange
microsoft
76
What is a PST File?: Purpose, Benefits, & Problems
Thu, Jul 12th 2012 3:00a admin In the past, we’ve been thorough in discussing various tips and tricks for managing and migrating your PST files. Today, we’ll discuss the original purpose of the PST file, along with some of the benefits and problems that arise when utilizing them.
Purpose
So, what is a PST file? Outlook personal folder files, or PST files (as they’re commonly known), have been around since the mid-1990s. These files were originally shipped with the Exchange email client (now called Microsoft Outlook) and [read] Keywords: archive
desktop
email
exchange
exchange
microsoft
outlook
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Discovery Attender by the Numbers
Mon, Jul 9th 2012 2:05p Stephanie Sheaffer Is e-discovery important to your organization? Sherpa recently surveyed hundreds of IT influencers, from our product usage, to gain insight into to trending needs and concerns. See for yourself! [read] Keywords: application
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New Sherpa Whitepaper: Migrate PST Files
Mon, Sep 19th 2011 10:11a Sherpa Software Sherpa Software has recently released a new whitepaper, "Migrate PST Files." Outlook personal folder files, commonly known as PST files, have been around since the mid-1990’s. And the migration of PSTs has been a hot topic for many years. As a result, and with the rise of more strict corporate compliance, PST strategy is growing increasingly tougher and more complicated for IT administrators to deal with. It doesn’t make it easier that there are many different options and [read] Keywords: exchange
exchange
outlook
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Document Retention: Beyond the Software
Mon, Sep 12th 2011 3:11p Harvey Coblin What does “document retention” mean to you? More importantly, what (or who) is the driving force behind managing user information? Whether they’re looking to preserve, mine and/or retrieve data, or simply manage data storage and retention, Sherpa Software’s customers are seeking solutions to help control electronically stored content. Exchange email, Lotus Notes email and databases, SharePoint stores, email attachments, data stored on file shares or loca [read] Keywords: lotus
notes
email
exchange
exchange
sharepoint
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Archive Attender 4 to Debut Soon!
Mon, Sep 12th 2011 3:11p Rick Wilson The next release of Sherpa Software's Microsoft Exchange archiving product, Archive Attender, is nearing completion! For the last several weeks, the Sherpa support team has been working through the quality assurance testing cycle on Archive Attender 4 and we are close to gathering customers for a beta testing program. Behind the scenes, Archive Attender has been re-worked to feature a new distributive architecture that greatly improves the stability and scalability of the product. The core of [read] Keywords: archiving
archive
database
exchange
exchange
microsoft
outlook
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Debating Electronic Discovery Certifications
Mon, Sep 12th 2011 3:11p Marta Farensbach A current topic in the e-Discovery community is the value of certifications and associated programs. While a variety of options have popped up over the past few years, there is much debate on their effectiveness in gaining knowledge, measuring skill and progressing careers. The certification programs run the gamut of educational opportunities, both non-profit and for-profit. Some are test-only, others are courses offered as CLE (Continuing Legal Education) courses or live seminars. Additional c [read] Keywords: community
