No software runs flawless (even if the product is named after a fruit), so from time to time you need to interact with support. The entry point for IBM support is the IBM Support Portal or the support call center. Behind that front is quite a bit a process that is designed to be predictable, repeatable, measurable and ensure that customers get the right level of attention from the right level of expertise. Scribbled on a napkin it looks like this:
(click on the image to get a bigger picture
So you are just 2 degrees away from core development. Level 1's responsibility is to ensure that as much evidence as possible gets provided. This is often the most time consuming task and would tie down product experts quite a bit. It is often a point of contempt since you are not talking to a product expert yet (ironics would say: nothing can be called a process if it isn't broken"). The trick here: call in prepared to keep that phase as short as possible. Also be clear what support does: "Technical question support allows you to obtain assistance from IBM for product specific, task-oriented questions regarding the installation and operation of currently supported IBM software. Short duration problems involving but not limited to:
Specific usage/installation questions for documented functions
Product compatibility and interoperability questions
Technical references to publications, such as Redbooks or manuals
Assistance with interpretation of publications
Providing available configuration samples
Planning information for software fixes
IBM database searches
and what it doesn't:
Writing, troubleshooting or customizing client s code
Extensive configuration questions
Recovering a database, or data recovery
The IBM sales representative will happily discuss a service engagement for the above needs.
Put an angular face on your inbox
Mon, Sep 29th 2014 9:12p Stephan H Wissel In the last instalment I got vert.x to emit a Notes view, read from your local mail file, to be emitted as JSON stream. While that might be perfectly fine for the inner geek, normal mortals want to look (and interact) with something more pretty.
The cool kids on the block for web interfaces and applications are Twitter BootStrap and AngularJS, so these will be the tools in this instalment.
Not familiar with them? Go and watch some videos. Back? Let's get going.
Since I'm not much of a desig [read] Keywords: admin
Keeping up with all the GIT
Thu, Sep 25th 2014 6:13a Stephan H Wissel Unless you stuck in the last century, you might have noticed, that the gold standard for version control is GIT. Atlassian likes it, IBM DevOps supports it and of course the Linux Kernel is build with it.
The prime destination for opensource projects is GitHub, with BitBucket coming in strong too. Getting the code of a project you work with (and I bet you do - jquery anyone) is just a git clone away. Of course that opens the challenge to keep up with all the changes and updates. While in the pr [read] Keywords: ibm
Collaboration in context
Wed, Sep 24th 2014 10:12a Stephan H Wissel Harry, a storm is coming, at least if you follow Cary Youman. Nothing less that the way we collaborate will be, again, a focus for IBM. The need has not found a definite solution. The attempt to reinvent eMail is starving in the incubator. Great minds try to reinvent the conversation (and looks suspiciously like Wave). So what is so tricky about collaboration?
In short it is context, the famous 5 W. In our hyperconnected world context can get big rather fast: [read] Keywords: collaboration
Creating nginx configurations for Domino SSL
Sat, Sep 20th 2014 1:12p Stephan H Wissel Websites need to be secure, so the SHA-1 cipher is coming to an end. Despite best efforts, Domino is stuck with this outdated Cipher. While you can, on Windows, hide Domino behind IHS, I find nginx easier to tame.
Jesse explains how to configure nginx as the Domino proxy. So all is good, expecially since he also covered High availability.
But when you have a lot of sites, that's a lot of typing (and copy & paste from the Internet site documents). Mustache to the rescue! I've written abou [read] Keywords: domino
Tracking down slow internet on SingTel Fibre to the home
Tue, Sep 16th 2014 8:12p Stephan H Wissel SingTel makes big claims about the beauty of their fibre offering. I do not experience the claimed benefits. So I'm starting to track down what is happening. Interestingly when you visit SpeedTest, it shows fantastic results. I smell rat.
So I ran a test with Pocketinet in Walla Walla, WA. SpeedTest claims a 5ms ping response, but when I, immediate before or after such a test, issue a ping -c5 www.pocketinet.com I get results rather in the range of 200-230ms.
Ein Schelm wer böses dab [read] Keywords: ibm
Foundation of Software Development
Fri, Sep 12th 2014 6:13a Stephan H Wissel When you learn cooking, there are a few basic skills that need to be in place before you can get started: cutting, measuring, stiring and understanding of temperature's impact on food items. These skills are independent from what you want to cook: western, Chinese, Indian, Korean or Space Food.
The same applies to software development. Interestingly we try to delegate these skills to ui designers, architects, project managers analyst or infrastructure owners. To be a good developer, you don't [read] Keywords: ibm
Flow, Rules, Complexity and Simplicity in Workflow
Wed, Sep 3rd 2014 6:13a Stephan H Wissel When I make the claim "Most workflows are simple", in return I'm hit with bewildered looks and the assertion: "No, ours are quite complex". My little provocation is quite deliberate, since it serves as an opening gambit to discuss the relation between flow, rules and lookups. All workflows begin rather simple. I'll take a travel approval workflow as a sample (resemblance of workflows of existing companies would be pure coincidence).
The explanation is simple: "You request approval from [read] Keywords: google
Rethinking the MimeDocument data source
Mon, Sep 1st 2014 12:13p Stephan H Wissel Tim (we miss you) and Jesse had the idea to store beans in Mime documents, which became an OpenNTF project.
I love that idea and was musing how to make it more "domino like". In its binary format, a serialized bean can't be used for showing view data, nor can one be sure that it can be transported or deserialized other than through the same class version as the creator (this is why Serialized wants to have a serialid).
With a little extra work, that becomes actually quite easy: Enter JAXB. [read] Keywords: domino
Bikepad SmartPhone mount review
Mon, Sep 1st 2014 10:12a Stephan H Wissel This is my field impression of the Bikepad SmartPhone mount having used it for a few weeks on my Montague Paratrooper pro
TL:TRThe Bikepad is a highly functional accessory to keep your phone on your bike fully functional. Is has quality craftsmanship and a sleek design. If I had an editor-refuses-to-give-it-back award to give (I actually paid for it), I would award it.
I do cycle for longer durations and some rough spots, so I like to keep a phone in reach. Not at last to keep SWMBO updated. [read] Keywords: iphone