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Issue with Connections media widget timing out
   

Whilst building a new Connections environment for a customer we noticed a strange issue when uploading large files to the media gallery.




Initially I thought it was related to the size of the file, but the same file will upload to the Connections files application without issue. There is very little errors in the SystemOut.log for the Connections server, so I was baffled.

A PMR was opened and the very helpful Mr Dave McCarthy was the PMR owner and we then started on our investigation. During the testing I noticed that the uploads appeared to timeout after 20 mins, exactly 20 mins. After some experimenting on 4 different Connections systems, it was confirmed that it was a timeout, reguardless of the file policy or file library size. So not many people are on a intenet connection that may take 20 mins to upload a video, but we know it is an issue as the customer I was building the system for confirmed this.

After much digging through existing PMRs Dave was stummped, so the PMR was passed up the chain to the development team. Who confirmed very quickly that their is a setting in the config.js which is burried in the news ear file which has a time out set to 1200 sec (20 minutes)!! Change this setting and as if by magic the timeout issue is resolved.

To change the time out setting do the following :


/installedApps/ /News.ear/qkr.lw.war/WEB-INF/pages/js/config.js
                                                               
Find this section, (Line 450), that specifies some timeout values,      
including one for upload that is set to 1200 sec (20 minutes):          
                                                               
timeout: {                                                              
request: 60,                                                      
update: 200,                                                      
upload: 1200,                                                    
retrieveFiles: 100,                                              
userSearch: 200,                                                  
userTypeahead: 10                                                
},


Raise the upload value from 1200 to what is needed to complete the large file upload on your connection speed and save the file.  Then restart the News application to make the change effective. This file should be changed on the primary Connections node if you have more than one and sync the changes around the other nodes.




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http://ibmconnectionsblog.com/blog/connblog.nsf/dx/issue-with-connections-media-widget-timing-out
Mar 15, 2012
16 hits



Recent Blog Posts
129


POODLE in the repeat
Thu, Dec 18th 2014 2:00p   Stuart McIntyre
POODLE in the repeat Lately we have heard a lot of POODLE I have already blogged about it twice here and here at ibmconnections.com. But there is much more to tell about it so that the reason I am creating this article. Nowadays when we talk about POODLE we have to specify which one (to make things easier ). Nowadays ... The post POODLE in the repeat appeared first on IBM Connections. [read] Keywords: connections ibm
111


BBC: New social network aimed at improving education (IBM Connections)
Fri, Dec 12th 2014 3:50a   Stuart McIntyre
This is terrific – a BBC Click article discussing how IBM is help local education institutions to evaluate the use of social platforms and analytics to assist students to learn: IT company IBM and Brockenhurst College in the UK have created a private social network to help give staff a better understanding of their students and tailor lessons to them. Students ... The post BBC: New social network aimed at improving education (IBM Connections) appeared first on IBM Connections. [read] Keywords: connections ibm network
144


The Oatmeal: My email is a monster
Thu, Dec 4th 2014 4:10a   Stuart McIntyre
The Oatmeal nails it… You need to read the whole cartoon… Author informationStuart McIntyreStuart McIntyre is an independent Social Business Strategist at Social 365, a consultancy based in the UK operating worldwide. He curates a number of product-focused news sites, is a lapsed podcaster, founded the Social Connections user group and regularly speaks at conferences and events. | Twitter | Facebook | LinkedIn | [read] Keywords: connections email facebook linkedin twitter
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Thu, Dec 4th 2014 12:05a   Stuart McIntyre
Here are my four standards for creating and maintaining a positive identity or brand online… Be yourself. Be original. Be authentic. Demonstrate integrity. That’s not in any way meant to suggest that I get it right all the time – I realise my weaknesses and mistakes. However I do have this list on the wall in my office and regularly glance at it to evaluate if I’m holding true to my values. Here are four opposing behaviours that I consider to break my standards a [read] Keywords: connections facebook linkedin office twitter
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POODLE fixed within IBM Connections
Tue, Nov 18th 2014 3:10p   Stuart McIntyre
A few weeks back I had blogged about the POODLE bug which had hit IBM Connections quite hard. IBM delivered a fix today ! Thank you for that IBM as we really needed this for our customers. The IBM technote for this can be found here If you need help just comment here and I will try to help as ... The post POODLE fixed within IBM Connections appeared first on IBM Connections. [read] Keywords: connections ibm bug
394


Use and Adoption of IBM Connections – State of the Market 4Q2014
Tue, Nov 18th 2014 2:43a   Stuart McIntyre
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190


IBM FileNet (CCM) and soccnx
Fri, Nov 14th 2014 3:00p   Stuart McIntyre
Last 2 days (13 & 14 November) the most important User Group for the IBM Connections world has been held in Stockholm in Sweden called “Social Connections”. I attended this event and it was a perfectly organized event once again ! On this event I meet several people who have asked me the following question, Can I easily change the ... The post IBM FileNet (CCM) and soccnx appeared first on IBM Connections. [read] Keywords: connections ibm
213


Part 3: Stop sending me attachments, but how?
Mon, Nov 10th 2014 4:30a   Stuart McIntyre
So after exploring the reasons why users still send e-mail (part 1) and trying to analyse the reasons why people have not changed their ways and how products have not helped the people either (part 2). In this third and last part of the essay present six idea’s to fix the fact that people don’t just change easily. The ideas ... The post Part 3: Stop sending me attachments, but how? appeared first on IBM Connections. [read] Keywords: connections ibm




387


Stop sending me attachments!! Part 2: the analysis…
Fri, Nov 7th 2014 2:00a   Stuart McIntyre
So there are many reasons why people have their habits (part 1), not least in the product they use in their daily work life. So in part 2 I will explore the technology angle and look for causes why tools are the way they are and why a seamless integrated platform is harder then it looks. The idea of seamless and ... The post Stop sending me attachments!! Part 2: the analysis… appeared first on IBM Connections. [read] Keywords: connections ibm
330


Stop sending me attachments!!
Tue, Nov 4th 2014 3:59p   Stuart McIntyre
Introduction Before I begin, let’s first introduce myself. My name is Robert van den Breemen. I am working as an Enterprise IT Architect for over 15 years in a large Dutch government department. I am passionate about technology and the effect it has on the way people work. As the lead in the Digital Workspace Initiative that tries to enable ... The post Stop sending me attachments!! appeared first on IBM Connections. [read] Keywords: connections ibm enterprise workspace




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