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Giving the wrong impression
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Stuart McIntyre    

IBM Connections Cloud maintenance screenshotLike many long-time IBM Connections Cloud users, my muscle memory was to access the site via the lotuslive.com URL (the longest-lasting of the few brands that service has had over the years).

Sadly IBM has now retired this, and so collabserv.com seems to be the way to go (my thoughts on that domain have never been particularly positive).  This is what you get when you arrive there – see the screenshot for full context:

Maintenance Window
In order to continue providing you quality service, we will be performing planned maintenance to the IBM Connections Cloud services on the following schedule

Now I’m not arguing that IBM doesn’t need to tell users (or at least organisation administrators) that there will be potential downtime in the near future, but it seems very curious to make this the ‘front and centre’ experience that all users see when going to the most obvious service URL. It appears to accentuate the fact that this isn’t an ‘always on’ service, and is something that I cannot imagine Google or Microsoft doing on their primary customer-facing home page for a paid service.

IBM Connections Cloud untrustedWhat makes this even more odd is that when the user then clicks on ‘Sign In’ to actually access their Connections Cloud account, they get a pop up that reads as follows (again, see the screenshot for context):

Leaving the IBM Web site
You are now leaving the IBM Web site. IBM makes no representations or warranties about any other Web site which you may access through this one. When you access non-IBM Web sites, even though they might contain the IBM logo and content regarding IBM’s products and services, such Web sites are independent of IBM and IBM has no control over the operation of non-IBM Web sites. In addition, a link to a non-IBM Web site does not mean that IBM endorses that Web site or has any responsibility for the use of such Web site.

Yep, you can’t make this up. This message actually suggests that the login to a customer’s paid Connections Cloud account is in some way untrustworthy. Again, hardly inspiring confidence in the service…

Now, I know there might be a better, more specific URL to use to login (I see https://apps.na.collabserv.com/manage/account/dashboardHandler/input), and some larger customers may have vanity URLs for their own Connections Cloud service. However, for the majority of accounts, including those new to the service, this is not a great customer experience.

Am I missing something? Is there a better route into Connections Cloud for the uninitiated?

Either way, there’s no reason why this experience shouldn’t be improved for those that hit that collabserv.com URL themselves.



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Aug 17, 2016
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Recent Blog Posts
6
DJI Spark launches. Seize the moment!
Wed, May 24th 2017 5:49p   Stuart McIntyre
This looks amazing. The new DJI Spark. Smaller than your average smartphone: Meet Spark, DJI’s first ever mini drone. Signature technologies, new gesture control, and unbelievable portability make your aerials more fun and intuitive than ever before. With five different colors, there’s a Spark for everyone. Casey Neistat and Marques Brownlee have already taken a look: The Spark costs just $499 and is available for order today in the US for shipping on 15th June. Whilst other DJI drones ma
7
The 2017 State of Community Management Report has been released
Tue, May 23rd 2017 4:11p   Stuart McIntyre
If you’re in a role that encompasses elements of community management or program strategy, there is no doubt that one of the year’s highlights is the Community Roundtable’s publication of their ‘State of Community Management’ annual report. The Community Roundtable group’s expertise and experience is unrivalled – anyone that’s heard Rachel Happe speak will vouch for that. However, the SOCM report is not just their take on the ‘state of the union’ of the community management d
9
JUMP (OpenMic) Session: Deploying, Securing, Customizing and Extending the IBM Connections Mobile App
Mon, May 22nd 2017 11:03a   Stuart McIntyre
Last week I posted about an upcoming JUMP (Join, Understand, Master and Participate) session on IBM Connections Next which takes place on June 21. The good news is that there is an earlier JUMP webcast scheduled for this Wednesday, 24th May 2017: The IBM Connections applications for iOS and Android provide your users access to Connections from their mobile devices. The apps are highly extensible, provide a customizable user experience and can be securely administered. In this session we will e
4
ESN champion? You’ll want to review these JiveWorld17 sessions
Fri, May 19th 2017 4:20p   Stuart McIntyre
The Value of Conference Content For many years I’ve written and podcasted about IBM’s major worldwide collaboration event each year, formerly called Lotusphere and renamed in recent years as IBM Connect. I’ve even been the member of organised teams that have live-blogged keynotes and other key sessions. Why have I spent so much time and energy sharing content from these events? I realise the value of the insight shared in these sessions, and how powerful it is for all customers and p
10
JUMP (OpenMic) Session: Let’s talk about IBM Connections Next Deployment – The Easy Button
Wed, May 17th 2017 9:55p   Stuart McIntyre
IBM OpenMic webcasts have always been worth attending – the chance to ask questions of product experts that you’d normally only get the chance to meet at major global events is never one to be passed over! These OpenMic sessions have just been renamed JUMP (an acronym for Join, Understand, Master and Participate), but the format appears to remain the same. The good news is that the next scheduled webinar features IBM Connections Next (a.k.a. Pink), with a tagline of ‘The Easy Button’…
8
ICS Community Meeting – Connections Adoption
Wed, May 17th 2017 4:11p   Stuart McIntyre
An interesting topic has been selected for this week’s ICS Community meeting, hosted by Amanda Bauman: This is the regular 3rd Thursday ICS Community meeting where IBMer and Community members present topics of interest to the community. On May 18th, join us and hear Kerry Godbold from Canal Barge Company talk about how they overcame the obstacles of user adoption for IBM Connections. You will take away some ideas for how you can improve user adoption at your own company, or how you can help yo
4
12 steps to success with IBM Connections
Fri, May 5th 2017 2:47p   Stuart McIntyre
This graphic has been around for a while (it was first published by IBM back in November last year), but it is still very useful in terms of giving guidance to end users on how to best use IBM Connections to good effect: It is also available as a PDF to download. Here are the 12 steps in text form: Build your network – Add or follow someone Advertise your skills on your profile Update your status every day – Work out loud Bookmark in Connections – Help yourself and others Stop sending
6
IBM Connections 6.0 at a Glance
Fri, May 5th 2017 1:08p   Stuart McIntyre
IBM business partner Maarga Systems has created a quick one-minute video overview of the new features and enhancements available in IBM Connections 6.0: New Features of IBM Connections 6: – Orient Me – Modern Communities – Enhanced Onboarding – Better than ever Files I’ve been working with Maarga for a number of years and can vouch for their technical skills. If you need assistance with Connections customisation or application development, give them a try. [The post IBM Connections
3
Docusign announced enhanced partnership with IBM, including new eSignature integrations
Fri, May 5th 2017 10:44a   Stuart McIntyre
At their Momentum 2017 event this week, Docusign announced a number of new alliances with industry-leading vendors, including an enhanced partnership with IBM: DocuSign today announced a deeper, strategic partnership with IBM to bring to market new capabilities to three solutions to help organizations of every size and industry advance their digital transformations.   DocuSign’s platform and eSignature service will be available within IBM Watson Workspace, IBM Connections and IBM Enterprise
5
FlightLapse #01 – MilkyWay
Thu, May 4th 2017 6:56a   Stuart McIntyre
A gob-smackingly beautiful timelapse: Flying through the night, while the world beneath us is at sleep, is a pretty common thing as a longhaul pilot. Late evening departures lead to far distant destinations like Singapore, Hong Kong, Sao Paolo or J’burg. Depending on the direction of the flight the crew and the passengers either have a short night up ahead if flying eastbound or almost eternal darkness if headed westwards. More > (Thanks Mike) [The post FlightLapse #01 – MilkyWay appeared




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