Today we have a special guest author who you are likely familiar with. Kathryn Corey who joined the IBM Social Software Product Management team as an Offering Manager in January of this year. Kathryn has been with IBM for almost 16 years and has had a variety of roles in Graphic Services, Worldwide Sales Operations and most recently as a User Experience Manager working with the teams responsible for Notes and Domino, Sametime, Portal and IBM Connections Mail. Here are some of her favorite features and thoughts on IBM Connections 3.x.
Kathryn, Can you tell us what your favorite features in Connections are? >> Well of course given my background the first thing I would have to say is the clean and easy to use user interface. I find the uncluttered and streamlined nature of the interface to be helpful in allowing me to work quickly and effective in Connections, particularly with profiles. In Profiles 3.0.1 connecting to the Sametime Web Client to provide the ability to start chats right away from Profiles and the Business Card is another feature I find that makes me more efficient. A feature I use consistently is the ability to have a sub community within a community that is private and secure, so I can work on projects and information in a secure private space before it is ready to be shared more broadly. I also find Activities to be valuable, to me it is a built-in project management tool. Being able to have a team work collectively on a project and use Activities to easily assign and track the progress of the work items makes keeping track of the multitude of projects we are all assigned to easy and manageable.
How does Connections help you get your job done? >> In transitioning from my UX role to my Offering Manager role, I found that Connections communities helped to get me up to speed faster. I got to know the people on my new team, the procedures and pertinent information about my new role through the team's community. I was able to follow other communities to start to be posted on information and learn more content I needed to know, thus making me productive more quickly. Using Files has helped me to get my job done faster and more efficiently, I no longer have large file attachments clogging up my email creating quota issues that I have to stop my work and deal with, so I can access files I need for a project. Other advantages to using Files is that there is not any lag time for other members of the team I am working with in accessing my files or in me accessing their files. After I post my files, I can quickly notify team members without having to navigate to any other window or application. The IBM Connections 3.0.1 Files plug-in for Lotus Notes is a tool that makes it easy for me to track and post project information and requests that originated in Notes. Here is a link to the Files plug-in for Lotus Notes: https://greenhouse.lotus.com/plugins/plugincatalog.nsf/assetDetails.xsp?action=editDocument&documentId·25B33D4CFB3C61852577B60056A406
Here is a link to a PDF file that walks through the install, which is in the attachments section of this page: http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Getting_Started_with_IBM_Connections_Files_and_Status_Updates_Plugins
Is there anything else you would like to share about IBM Connections? >> I would like to re-share two videos that I found powerful about Connections and Social Software.
The first video is from Electrolux, which is an interview with the Director On Line Employee Engagement discussing the implementation of Connections. I found the point about the impact Connections had on change management by inviting the employees into the dialog to be a powerful way in which Connections is helping to solve complex business issues. http://www.youtube.com/watch?v=joEU_G5IviI&feature=plcp&contextÄc92d7cVDvjVQa1PpcFNQwpW7ioCu-0miMfuyPA3IfqBKW0RrJi0=
This video is of Rheinmetall a customer in Germany that implemented Connections, Quickr, Sametime and Lotus Notes. The company's challenge was to communicate over boarders and combine skills worldwide. This video summed up the value of these products working together to solve that challenge and highlighted the advantages to setting up both internal and external environments. http://www.youtube.com/watch?v=dCcApjDUz40&feature=plcp&contextÄc92d7cVDvjVQa1PpcFNQwpW7ioCu-0miMfuyPA3IfqBKW0RrJi0=
Sun, Nov 11th 2012 1:42p Joseph Russo Today I needed to contact a colleague and was using SMS text to make the contact. In doing so, I was immediately struck by my behavior. Normally I would use Sametime to interact with my friend, but, due to being mobile (walking down the hall) I was using text instead. What I noticed in my own approach was this. When I "cold call" someone over Sametime, I always use what I'll call the "Accepted Social Interrupt Protocol" ASIP - I start with a simple "Hi", wait for a response, engage in a b [read] Keywords: sametime
IBM Connections: Are you experienced?
Mon, Sep 10th 2012 7:22a Suzanne Livingston The IBM Collaboration Solutions UX/ID team is proud to announce the Experience IBM Connections site. This single-page, external site is intended to drive user adoption of IBM Connections and enhance the total client experience. This effort was inspired by feedback from customers requesting materials to help promote Notes to end users. The site includes tips and resources to learn more. It also highlights favorite tips and features from select IBMers and IBM Champions. http://learn.lotus. [read] Keywords: collaboration
IBM Sessions at SXSW 2013
Thu, Aug 16th 2012 8:46a Suzanne Livingston It's voting time! Here are the IBM sessions being proposed at SXSW 2013. Please vote for your favorites and do let me know if there are any missing! Getting Away With It: IBM Social Sells the Cloud Social and Relationships Dual Are You a Hackerâs Dream? Social, Mobile Safety Social and Relationships Dual Are you RAD enough? (Rapid Accessible Deployment) Design and Development Dual Corporate Culture Shock: when strategy isn't enough Entrepreneurialism and Business Pane [read] Keywords: ibm
Please vote for our sessions at SXSW 2013!!
Mon, Aug 13th 2012 12:46p Suzanne Livingston SXSW opens its PanelPicker app today for choosing your favorite sessions for consideration in 2013. It can be daunting to read though and vote on 3500+ sessions, so we'd like to help you find our sessions! Please vote for our sessions! Yes, that TPS Report can be social too - http://panelpicker.sxsw.com/vote/582 At your job, your have access to a lot of information throughout many systems. Imagine if you had a single, social stream of updates from all the applications you worke [read] Keywords: synch.rono.us
Intuition is a smokescreen
Wed, Aug 1st 2012 4:49p Joseph Russo Often times in design you will here people say something is intuitive or, maybe more often, something is not intuitive. And frankly, I've often found this is merely a smokescreen, to cast something they don't like and have solid argument to reason why they don't believe in the design. This happens because for some reason, people have learned that saying that something is "not intuitive" is somehow really important to design. And I want to be clear, we're talking about software here. An [read] Keywords: synch.rono.us
Pocket Veto â the unspoken tenet of Social Software
Fri, Jun 29th 2012 11:30a Joseph Russo Ok, just to be a pain, I'm starting with civics lesson. In the United States, there is a process by which âbillsâ become law. The House of Representatives vote and if the majority agrees, the bill passes to the Senate. They vote and if majority agrees it goes to the President. He can sign the bill, making it a law, or he can veto it, and it goes back to congress for rehashing...or if it's near the end of the term, he can simply âpocket vetoâ it. This allows him to safely do [read] Keywords: synch.rono.us