357 Lotus blogs updated hourly. Who will post next? Home | Downloads | Events | Pods | Blogs | Search | myPL | About 
 
Latest 7 Posts
Video: “More and more businesses a looking for input on the next big innovation” – Heidi Ambler
Mon, Apr 30th 2012 147
The top 10 things you never want to do with Social Media – avoid like the plague
Mon, Apr 30th 2012 142
Insider tip: It’s not social if your the’re not talking about you
Sat, Apr 28th 2012 120
Business Gets Social – Roadshow – Coming to New Zealand
Mon, Apr 23rd 2012 152
Turning customers into Brand Advocates
Mon, Apr 23rd 2012 126
I really don’t think you understand who I am – I am Social
Thu, Apr 19th 2012 136
Forecourt attendant ‘gets’ social business
Wed, Apr 18th 2012 142
Top 10
Business Gets Social – Roadshow – Coming to New Zealand
Mon, Apr 23rd 2012 152
Video: “More and more businesses a looking for input on the next big innovation” – Heidi Ambler
Mon, Apr 30th 2012 147
Forecourt attendant ‘gets’ social business
Wed, Apr 18th 2012 142
The top 10 things you never want to do with Social Media – avoid like the plague
Mon, Apr 30th 2012 142
I really don’t think you understand who I am – I am Social
Thu, Apr 19th 2012 136
Turning customers into Brand Advocates
Mon, Apr 23rd 2012 126
Insider tip: It’s not social if your the’re not talking about you
Sat, Apr 28th 2012 120
Reducing staff attrition rates through connected and engaged employees
Sun, Apr 8th 2012 117
Industry Analyst says a customer moved from Lotus Notes to Gmail because Lotus Notes has a crap UI
Tue, Apr 3rd 2012 106
A lesson learnt from a not so “Social Business”
Mon, Mar 19th 2012 92


Why I.T. should not be in control of your business
Vaughan Rivett    

Recently, I have been involved in some interesting conversations whereby IT people are enforcing restrictions onto users without fully thinking through the consequences for the rest of the business.  What interests me more is that they are able to connivence the management of the business that it is the best way to work.  Care needs to be taken to ensure that a few dollars saved in one place, doesn’t lead to significant costs in the rest of the business.

One of the things that I liked, mentioned in a session at Lotusphere, is that IBM is trying to make common tasks in Lotus Notes so simple that they can be preformed in 2 or fewer clicks.  Obviously, this is in response to feedback from the user community about their views on usability.  I think that this is also an important consideration that all IT departments need to give when thinking about their users.  How can I make their job as simple as possible?

Let’s consider the iPhone and the iPad.  Why have they been so successful?  It would appear that they are really easy to use.  With little or no education people seem to be able to use them and even full in love with them.

Employees want to be able to use the tools they require to productively fulfill the requirements of their jobs.  Frustrations with technology leads to loss of productive time.  IT departments often place restrictions on what users can and cannot do on a machine which lead to frustration.

The result can be the loss of good employees and even make it hard to attract great talent.  I am just wondering if it is time for the business to ensure that IT is running for the business, not the other way around.




---------------------
http://vaughanrivett.co.nz/2012/02/02/why-i-t-should-not-be-in-control-of-your-business/
Feb 01, 2012
46 hits



Recent Blog Posts
147


Video: “More and more businesses a looking for input on the next big innovation” – Heidi Ambler
Mon, Apr 30th 2012 9:24p   Vaughan Rivett
In this video, Heidi Ambler, IBM’s Director for Social Software Project Management quite simply lays out what it mans to be a Social Business.  Enabling businesses to harness the power of people. [read] Keywords: ibm facebook social software twitter
142


The top 10 things you never want to do with Social Media – avoid like the plague
Mon, Apr 30th 2012 3:11a   Vaughan Rivett
You’ve heard it said before, what you put on the web, stays forever!  But how many people really heed this sort of advice?  I have been trolling through the internet in my research for the top 10 things that you NEVER want to do with Social Media.  I bet you’re already doing some of these things. 1. Don’t use text speak or other unnatural conversation I’m sorry, but text speak makes you look dumb.  If people cannot work out what you’re saying without too much ef [read] Keywords: applications email facebook profile twitter
120


Insider tip: It’s not social if your the’re not talking about you
Sat, Apr 28th 2012 10:24p   Vaughan Rivett
Let’s not forget, by nature people are social.  Generally speaking, this is part of the human DNA.  In turn this means that people are sharing.  They like to share what they’ve been doing, their opinions and their thoughts.  Not only that but they also like to be heard. Have you ever stopped to think about what people are saying about your brand?  Now, I know a number of you will be thinking about the results of your last customer survey.  You know the one I mean, the one wher [read] Keywords: apple blogging facebook google iphone twitter
152


Business Gets Social – Roadshow – Coming to New Zealand
Mon, Apr 23rd 2012 4:44p   Vaughan Rivett
IT directors, managers and technical professionals can get the tools, tips and tricks needed to implement and use IBM’s industry-leading social, mobile and cloud solutions to build a nimble, innovative culture… enable collaboration between distributed teams… and beyond. Attend this event and receive a technical update from the local IBM® experts on the recent Lotusphere® 2012 event held in Orlando USA. The event includes key updates and demonstrations on the latest social collab [read] Keywords: collaboration ibm lotusphere noteslotus facebook mobile twitter
126


Turning customers into Brand Advocates
Mon, Apr 23rd 2012 3:11a   Vaughan Rivett
It’s one thing to have customers, and loyal customers, at that.  But, what does it take to turn a customer into a “Brand Advocate”.  This type of person is someone who will tell others about your brand with passion.  In fact, they will most likely tell the world through the use of Social Media.  There are three key components that need to be considered to transform customers into Brand Advocates: Company Culture Engagement Exceptional Experience Company culture is the for [read] Keywords: facebook google twitter
136


I really don’t think you understand who I am – I am Social
Thu, Apr 19th 2012 2:44p   Vaughan Rivett
The other day I went to the supermarket to pick up a few food items (how many blog posts have I written lately which involve food?). I found a product which I liked the look of and saw that it had been reduced from $8.00 to about $5.00.  As a result I decided to take two while taking advantage of the offer. I went to the counter to pay for the goods expecting a total of $10.00.  However, the cashier said that it came to $16.00.  I questioned this and pointed out that there was a “Red-la [read] Keywords: facebook twitter
142


Forecourt attendant ‘gets’ social business
Wed, Apr 18th 2012 2:36p   Vaughan Rivett
Today I visited a petrol station to put fuel into my somewhat thirsty car.  It was the Sommerville station here in Aucland, New Zealand.  I did the normal thing and filled up my tank and went to pay for the fuel before leaving.  I was wearing a polo shirt with the slogan “Get Social. Do Business” printed on it. The service station attendant read the slogan aloud and smiled.  He looked at me and said “You can’t do business if you’re not social”.  I doubt t [read] Keywords: facebook twitter
82


Ever made “Social” eggs? – A how to guide to using videos for Social Business
Mon, Apr 16th 2012 3:00a   Vaughan Rivett
Have you ever heard how to cook a “Social” egg?  Now I know that this has got you thinking, sounds a bit crazy maybe?  Lately, I have been a home, by myself, with my wife and kids overseas (except for one).  During this time I’ve had to cook my own meals.  Past history would suggest that I should not be in the kitchen, in-fact, my wife usually sends me out to the BBQ to cook. I decided that I would be adventurous and learn to cook a poached egg.  I got out my iPad and sea [read] Keywords: blogging facebook twitter




117


Reducing staff attrition rates through connected and engaged employees
Sun, Apr 8th 2012 10:40p   Vaughan Rivett
I’ve been reading a blog which is written by Flora, who has recently taken on a role as a Human Resources Adviser at a woman’s clothing chain, with stores all around New Zealand, Funky Town.  Last Wednesday, she published a blog article entitled “Too much turnover“.  She outlined some of the issues she faced with a turnover rate of up to 40%.  A lot of this being driven by the use of casual and part time staff. I’m not sure that this percentage can be looked at b [read] Keywords: facebook twitter
106


Industry Analyst says a customer moved from Lotus Notes to Gmail because Lotus Notes has a crap UI
Tue, Apr 3rd 2012 3:46p   Vaughan Rivett
Yesterday, I was listening to an Industry Analyst talk about applications in the cloud.  He commented on how organisations are wanting something that is Faster, Easier and the other word escapes me for now. During his presentation he made the comment which went something like “the customer moved to Google Mail from the crap Lotus Notes interface”.  As I am not trying to incite violence, I’m not going to name this person.  Unfortunately, I am unable to go into too much more [read] Keywords: lotus notes noteslotus applications email exchange exchange facebook google interface microsoft outlook twitter




Created and Maintained by Yancy Lent - About - Blog Submission - Suggestions - Change Log - Blog Widget - Advertising - Mobile Edition