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Multi/Omni-channel Customer Engagements with IBM Marketing Cloud
Tue, Jun 2nd 2015 10
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[Mobile Push] Custom Push Notification on Android with xtify
Thu, Feb 26th 2015 7
IBM Interact Omni-channel Message Orchestrator
Wed, Feb 4th 2015 10
Social Listening with Node-RED & IBM Silverpop
Fri, Jan 2nd 2015 13
Klout & Node-RED...
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Node-RED, IBM Mobile Push Notification (Xtify) & Bluemix
Tue, Nov 18th 2014 13
Social Listening with Node-RED & IBM Silverpop
Fri, Jan 2nd 2015 13
IBM Sametime 9 & Polycom Demonstration
Thu, Feb 20th 2014 12
New Sametime SDK & Sametime 9 Phonebook Management
Fri, May 2nd 2014 12
OpenWeather & Node-RED
Fri, Jan 2nd 2015 12
[Lab] Google Chrome App for Polycom DMA
Mon, Apr 28th 2014 11
Klout & Node-RED...
Fri, Jan 2nd 2015 11
IBM Interact - "Message Connector"
Fri, Oct 31st 2014 10
IBM Interact Omni-channel Message Orchestrator
Wed, Feb 4th 2015 10
Multi/Omni-channel Customer Engagements with IBM Marketing Cloud
Tue, Jun 2nd 2015 10


Vincent Perrin
Blog Title My journey in the Social UC world
Blog URL http://social-collaboration.blogspot.fr
RSS Feed http://social-collaboration.blogspot.fr/feeds/posts/default?alt=rss
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Location Paris, France


Recent Blog Posts
10
Multi/Omni-channel Customer Engagements with IBM Marketing Cloud
Tue, Jun 2nd 2015 8:34a   Vincent Perrin
According to me, customer engagement through Digital Channels (email, sms, mobile push, web..) have to be unified, integrated and consistent. IBM Marketing Cloud (powered by Silveprop) provides effective way to interact with customers, prospect or partners via different channels via an unified User Experience and Interface. (multi-channel), but also to start a journey on one channel and based on customer behavior, reaction, preferences to switch to a way other channels. For example, through the




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